Every review we hold for the Consett office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
recently purchased a property through [Estate Agency Name], and I couldn’t be happier with the experience. I had the pleasure of working with Marian, who was absolutely amazing throughout the entire process. Her professionalism, kindness, and dedication were evident from the start. Marian was incredibly helpful, guiding me through each step with patience and expertise. She made what could have been a stressful experience smooth and enjoyable. I highly recommend [Estate Agency Name] and especially Marian for anyone looking to buy a property. Thank you, Marian, for your outstanding service!
Dennis · 25 October 2024
★★★★★ 5/5
GoogleNicola Vicarage has been instrumental during the house purchase process, proactive and efficient. If it hadn't been for her input the completion day would not have been met. Thank you once again for all your help and support.
Lesley · 25 February 2025
Agent replied · 14 April 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
GoogleAfter getting in touch with Pattinsons for my property needs i was put through to Leah. Dealing with Leah has been an absolute pleasure. Super professional and really went that extra mile. Highly recommended!
Sundeep · 16 April 2025
Agent replied · 24 December 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
TrustpilotKaya from Rentals is very polite on the…
Kaya from Rentals is very polite on the phone. Kaya provided me quickly with documents which I requested. Great customer service.
Hannah · 5 June 2026
★★★★★ 5/5
TrustpilotVery easy process
Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted
B · 31 July 2026
Agent replied · 25 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotGot a few companies out to value our…
Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!
Pezza · 14 January 2023
Agent replied · 11 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleI’ve used Pattinsons for over a year and always found them very helpful and happy to answer any questions
Rebecca has been a huge help with the new tenancy of my rented property, she always calls back and will keep you up to date with information
Sarah · 9 October 2024
Agent replied · 23 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 2/5
TrustpilotJason was a lair and missed the appointment
Jason is the office branch manager in Jarrow area. I made appointment at 11:30 with the staff named Jason. However he said he was too busy to come in time so asked me to view another one with him at 12:30 however when I was there at 12:30 but I did not see him. When I phoned the company and asked why he did not be there and the company told me that he was left because I did not be there? He was definitely a professional lair because I kept the video record to prove I am there. Pattinson is a big estate agent but why allow lair worked for them? I come from Birmingham and it wasted me 7 hours driving. Not trust “ Jason” if you have appointment!!! Be careful if you have appointment with him. He must wants to back home to watch the football Newcastle to Liverpool today. Very bad guy.
Zhai · 30 April 2022
Agent replied · 11 June 2024
We are sorry that you are dissatisfied with the service you have received. However, the below demonstrates that several attempts were made to provide you with access to the properties you wished to view.Mr Zhai was contacted at several points during the day to ensure he viewed both properties. When the branch manager's prior appointment overran, Mr Zhai was called and requested to go to the second appointment at the agreed time, during which the branch manager would then re-arrange the delayed first viewing.The branch manager arrived at the property at the correct time of 12.05pm. Mr Zhai had received an SMS message, confirming the scheduled appointment time, but as he has stated, did not arrive until 12.30pm.The branch manager waited as long as he could but had to leave at 12.25pm to attend a scheduled block viewing at another property for 12:30pm, where multiple viewers were waiting.Mr Zhai was contacted by staff to discuss the missed appointment and rearrange for later that afternoon.The branch manager was quite prepared to extend his working day and accompany Mr Zhai to ensure his viewings took place. He kept the branch open to facilitate this.Mr Zhai declined.
★★★★★ 1/5
TrustpilotPatterson’s jarrow lacks good customer…
Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.
Philly · 31 March 2022
Agent replied · 11 June 2024
Good Afternoon. Thank you for your comments. All interested parties are put forward to the landlord & they are also updated on any information we establish during the course of referencing. The landlord will make the final decision on whether they wish to proceed (with the application) or not, based on the final referencing outcome. We are happy to discuss the findings again with the named party and we will issue the refund of the holding fee once adequate proof has been provided that the CCJ has been filed incorrectly as previously explained.
★★★★★ 5/5
TrustpilotLouise from hartlepool team was…
Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.
Badr · 19 December 2025
Agent replied · 25 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWent to view property at field head…
Went to view property at field head Longhorsley Put an offer in waited 3 days no reply I then had to phone Lisa at KP in morpeth sorry we haven't heard from the vendor then two days later I had to ring again and was told if we put an offer in of 310k the vendor would except that another 3 days went past no call back I rang Lisa at KP morpeth again and was told they can't get in touch with the vendor I then found out that night the vendor had contacted Lisa at KP morpeth to apparently tell them to put the property to auction still no contact of Lisa At KP morpeth and so my wife rang another week later and spoke to Lisa at KP morpeth and was told they have a cash offer in for the auction and we still have not been told our offer has been declined she acted as if she didn't give a toss well lisa at KP morpeth and Keith Patterson and directors thanks for wasting 4 weeks of our time I would never deal with Keith Pattersons estate agent ever again as they are unprofessional and don't give a toss I hope people read this and don't deal with them as they are a shower of poopCHEERS
Neil · 21 January 2022
Agent replied · 11 June 2024
Hi Neil, we are sorry you have not had the experience that we would expect. I can see on your file that Lisa did make contact with you on 11/01/21 to advise that viewing can now take place and that the vendor may put the property into an auction. Sometimes there are delays with contacting vendors, and we can not instruct on offers without the vendor's consent. If you would like to share any more information with us, please contact socialmedia@pattinson.co.uk, and we will look into it further for you.
★★★★★ 5/5
TrustpilotAlison at Pattinsons in the Cramlington…
Alison at Pattinsons in the Cramlington branch has been absolutely fantastic from start to finish. She has been professional, approachable and incredibly helpful throughout the whole process.
Vikas · 10 July 2026
Agent replied · 25 September 2026
Thank you so much for this great review! We are delighted that your experience with Alison and the Cramlington team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThank you Rachel
My husband and I sold our house in South Shields and we were advised and assisted by Rachel from the South Shields branch of Pattinsons. Although the house sale should’ve been fairly straightforward, unfortunately it was anything but that thanks to the solicitor we appointed to conduct the sail. However Rachel was there every step of the way to help and advise us for which we are extremely grateful. If we ever needed to we would certainly use Pattinsons again although we would appoint a different solicitor. Thank you Rachel for all your help and support, much appreciated.
Olivia · 1 July 2024
★★★★★ 5/5
GoogleCannot thank Nicola at consett Pattinsons enough! I never thought we would get to this point but we finally completed this morning! Communication was amazing and nothing was a bother. Thanks so much!!
Chloe · 12 February 2025
Agent replied · 10 September 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
GoogleI rented my property through Pattinson's Estate Agents recently and Leah Slavin was the person I dealt with. She was fantastic throughout the whole process. She worked hard and answered all of my questions promptly and kept me updated the whole time. I had previously rented the property with nothing but problems with the tenant. Leah helped and reassued me and made the whole process smooth and easy. I am so happy with the excellent service she provided.
Gavin · 24 July 2024
★★★★★ 1/5
TrustpilotUnprofessional
My stepdaughter and her partner paid a deposit on a property in order for it to be taken off the rental market. However, they weren't informed that the property was still available for auction. The manager of Pattisons in Sunderland also failed to inform them that a bid had been received on the house and the landlord had decided to simply sell. When we contacted the branch we were simply told that not only had the manager spoken to the landlord from her personal mobile (although what relevance this has is beyond me), but that it was out of her hands. No apologies or explanation as to why Pattisons hadn't contacted my stepdaughter as soon as they had this update, nor was any help offered to find alternative accommodation. There is now the possibility of the couple ending up homeless as they have given their current landlord notice. I am utterly disgusted at the manager's lack of concern or acknowledgment of responsibility.
Tracey · 9 August 2021
Agent replied · 11 June 2024
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with the property address and your step-daughter's name and contact information, we will certainly provide you with a complete response.
★★★★★ 5/5
GoogleNicola has been amazing helping us through a very long and drawn out sale, She went above and beyound to help both parties to finally reach the sale completion date :)
Terry · 18 February 2025
Agent replied · 16 April 2026
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 4/5
TrustpilotCONTINUAL SUPOPORT DURING A DIFFICULT REPOSSESION
Kaya Riches and Eloise wallace have been a fantatsic support tyo myself during a very challenging period in trying to regain possession of my rental property and recover rental arrears.
Bob · 4 June 2026
Agent replied · 5 June 2026
Thank you for this review! We are happy that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotDAN'S THE MAN!!!
DAN'S THE MAN!!!We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute pleasure to deal with. Dan did a great job of marketing the property, with very clear communication throughout (even outside of business hours) so we got a huge amount of interest we were made an offers for 4 days after it went live! Sue, Kimberley and various others from other branches have all been fantastic to deal with. The team in the Houghton branch were friendly and efficient when dealing with every aspect, our home is now SSTC as having not done this before we were made to feel reassured and they are continuing to guided us through the whole process. Would definitely recommend. Thank you Dan and everyone at Pattinsons team!
Ryan · 9 May 2024
★★★★★ 5/5
TrustpilotAmazing Service!
Nicola has been amazing through the whole selling process. So helpful and went out of her way multiple times for us to help the process run smoothly. We had a very stressful chain and Nicola did everything she could to put our minds at ease. She definitely went above and beyond for us. Stephen was also brilliant helping us out with various things and again going above and beyond for us.Overall pattinson were brilliant and we're more help to us even on the sale of our house than our estate agent and solicitor and we weren't even selling through them!
Helen · 5 May 2024
★★★★★ 1/5
TrustpilotAvoid them at any cost!
Avoid them at any cost!! They mislead you with their twisted auction contract and their "well trained" agents so you definitely end up with costs even with no sale.All I can say is: Honesty is not their thing.Do not use their service if you care about quality, honesty, and clear agreements/communication!
Éva · 1 March 2024
Agent replied · 11 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotStill can't view a property in…
Still can't view a property in Birkenhead-Hinderton Road. Been trying for weeks and still can't view it.
Christopher · 21 August 2026
Agent replied · 25 September 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. The girl who dealt with our house sale was called Jessica Dickson from the Ashington branch. She was so helpful & professional from start to finish. I would definitely recommend Pattisons & Jessica. 100% satisfied customer.
Carl · 13 October 2024
Agent replied · 29 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWe sold our late mum's house at auction…
We sold our late mum's house at auction through Pattinson's. Darren Porter impressed us from the outset and provided us with professional guidance.
Sue · 10 July 2026
Agent replied · 25 September 2026
Thank you so much for this great review Sue! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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