Every review we hold for the Consett office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was very happy with all of the staff…
I was very happy with all of the staff involved with the letting of one of my properties and also the sale of one of my properties. It was nice to have a named contact each time and not be passed around. Brittany Della and Luke were all very friendly and helpful in Gosforth branch and Darren was very pleasant and professional from the West Rd Branch. It was also easy to get in touch with everyone
Michs · 22 September 2026
Agent replied · 25 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotCan I just say this has been the most…
Can I just say this has been the most seamless, speedy, property transaction we have ever done. I would like to say thank you to Toni, Drew and all the other staff who worked so efficiently, timely and constant communication. If you want to sell your property And you are looking for speed and an agent to get the deal done then PATTINSONS is a master of all Masters. We completed today today the funds have already arrived, and we are forever grateful to such a great, kind Team. I wish I could give you 10 stars.
Mick · 28 August 2026
Agent replied · 25 September 2026
Wow! Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI honestly don’t know where to start
I honestly don’t know where to start, as I don’t think words can fully describe how amazing Steph has been. As an introvert, I don’t always have much confidence, but Steph made every part of the process so much easier for me. She was always patient, kind and understanding, and had such a lovely way of dealing with people. She genuinely knows how to make a stressful process feel simple and manageable.
Hiba · 9 September 2026
Agent replied · 25 September 2026
Thank you so much for this heartwarming review Hiba! We are delighted that your experience with Steph and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Wishing you all the best, from the whole team here at Pattinson Estate Agency
★★★★★ 5/5
TrustpilotPattinson Estate Agents, Jarrow
Pattinson Estate Agents, Jarrow have just handled the sale of my house. From the beginning to the end all of the staff were very professional and kept me updated every step of the way. When there was a problem with legal matters, Alison was amazing, she went above and beyond to help us to resolve the issue and always did so with a friendly smile and sympathetic ear, I cannot thank her enough. I would highly recommend this branch to sell or buy your home.
Lilian · 12 May 2026
Agent replied · 5 June 2026
Thank you so much for this great review Lilian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotRecently used Pattinsons Whickham to…
Recently used Pattinsons Whickham to sell my mams house, we wanted a quick sale as she had moved into other accommodation. Ian was great he advised us down the auction route and was very attentive and explained everything step by step to me and my mam. They kept us in the loop every step of the way! Can’t thank them enough! Thank you again!
Natalie · 15 July 2026
Agent replied · 25 September 2026
Thank you so much for this great review! We are delighted that your experience with our Whickham team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotJason and his team at Jarrow branch…
Jason and his team at Jarrow branch have been absolutely amazing. Having put our home of 42 years on the market was a big deal to us. Pattisons was the correct agent for us. Personal customer service from day one, and going that extra mile to get our much loved family sold. Forever grateful and would certainly recommend to anyone selling their home. Competitive fees and 100% personal customer service. Special mention to Branch Manager Jason, who has been really supportive and assisting us through all process especially with my elderly Mum.
Denise · 14 February 2026
Agent replied · 5 June 2026
Thank you so much for this fabulous review Denise! We are delighted that your experience with Jason and the Jarrow branch has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotAdrian Lindsay 12/10
Adrian Lindsay was the estate agent I had with dealing with buying my first house and I can’t praise him enough! From start to finish he was helping me when I needed it, keeping me updated with everything that was going on. He would also chase things up if I was unable to just due to work and would also give advice too. I really appreciate everything he done for me and i would 100% deal with him from now on and would recommend him to everyone!
JoshCam95 · 18 December 2025
Agent replied · 25 December 2025
Thank you so much for this great review Josh! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleMy wife and I had divorced and we needed to sell our house in order to finalise the divorce. Pattinson's understood what was needed and we followed their advice. I was given the options for rental properties and they found exactly what I wanted within a few days. Our house was sold quickly by auction. Everything was sorted by Pattinson's and we are now living very happily and comfortably with no ties or debts .
Thank you Pattinson's for solving our worries.
Jack · 27 November 2025
Agent replied · 27 December 2025
Thank you so much for your kind words Jack, and for rating us so highly. We really appreciate you taking the time to share your experience. We understand that selling a home during a difficult time can be emotional and often complicated, so we’re truly glad to hear that our team was able to make the process smooth and help you move forward comfortably. Wishing you both all the best for the future, from everyone at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotIt's genuinely a shame that a 0 star…
It's genuinely a shame that a 0 star review is not an option. We were misled and deceived by this auction company and their lack of compassion, empathy and understanding actually shocked me. This is not a company I would want to deal with ever again and I would purposely not bid on a property if I knew it was them behind it. It also concerns me regards the agents connected with them who put their trust into their process.
Colin · 22 September 2026
Agent replied · 25 September 2026
Thank you for your review Colin. We take complaints seriously and have investigated the concerns raised. Having reviewed the circumstances, we found no evidence to substantiate the allegations made. Our Auction Manager also provided the relevant call recording to you both, so that the conversation and the information provided could be considered in full.
We appreciate that missing out on a property can be frustrating and disappointing, particularly in a competitive auction environment. However, the outcome of a property transaction is not something our team can always control, and we believe it is important to distinguish that disappointment from the service actually provided.
We remain committed to acting professionally, transparently and fairly with all customers, and we are confident that the evidence available supports the actions taken by our team.
★★★★★ 5/5
TrustpilotI want to say a huge thank you to Jason…
I want to say a huge thank you to Jason and his team @Jarrow Branch, along with the auctioneer team. They made a very difficult situation extremely easy with their knowledge, support and even laughter throughout the sale.
Leanne · 2 August 2026
Agent replied · 25 September 2026
Thank you so much for this great review Leanne! We are delighted that your experience with Jason and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery helpful sales team
We recently put our property to Auction - the sales team were very helpful/approachable. As we were very new to this we were very grateful for their guidance and support and updated us throughout. Special thanks Callum who even guided us through the legal pack.
Margareta · 4 June 2026
Agent replied · 5 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGood way to sell a property
Carly is a very knowledgeable and experienced agent. Very nice to deal with and punctual with appointments. My property has taken a while to sell but that is down to the location and type of property. The agents worked hard to get a sale.
Paul · 3 June 2026
Agent replied · 5 June 2026
Thank you so much for this great review! We are delighted that your experience with Carly has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotPattisnsons
Pattisnsons, Jarrow were a great help during the hole process, made things much easier during my purchase. They never wasted anything in replying to enquirers or updating me
Thomas · 18 September 2026
Agent replied · 25 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 2/5
TrustpilotReally disappointed
Really disappointed. We instructed Pattinsons to manage a rental property for us and were promised they would look after everything for us. Sadly the experience has not matched the promise. The communication has been shambolic. Repeated requests from different agents within the agency about the same things which have been communicated to them time and time again. No internal joined up working. This is unfair on both us as landlords and our tenants. The repairs and maintenance service they offer is also extortionate. £100 quote to replace a bathroom lock. I’ve requested to escalate this to a formal complaint now as the service offered is completely unprofessional
Julia · 22 August 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations on this occasion. At Pattinson, we pride ourselves on maintaining the highest standards of professionalism and transparency, ensuring our clients are fully informed to make the best decisions for their circumstances. We remain committed to achieving the best possible outcomes for all our clients and will take your comments on board as part of our ongoing review and improvement process.
★★★★★ 5/5
TrustpilotExcellent professional service
Adrian Lindsey was the agent acting on my behalf and I can only say he went above and beyond to help. He constantly kept me updated on every aspect of the sale. He was very professional and knowledgeable and has outstanding people skills an absolute asset to Pattersons. Thank you Adrian for taking the stress out of a very stressful time.
Jan · 16 December 2025
Agent replied · 25 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThe process started after the death of…
The process started after the death of my late aunt,Pattinsons were quick very attentive to deal with our wishes and kept us informed all the way through absolutely awesome experience thank you
Glenn · 21 July 2026
Agent replied · 25 September 2026
Thank you so much for this lovely review Glenn! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGreat experience
Sold a property through auction dealing with the great team at Norton Branch. Tony, Julie and the team were very professional and gave honest advice and guidance. They kept us updated with viewings and feedback. Sold in the first round of auctions and happy with the price achieved.
Vicky · 24 March 2026
Agent replied · 5 June 2026
Thank you so much for this great review Vicky! We are delighted that your experience with our Norton team has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from all of us at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFirst Time Renter
Dealt with Eloise & Pattinson when applying and successfully renting my first property. Really clear communication and updates provided by the team would definitely recommend.
Joshua · 21 August 2026
Agent replied · 29 December 2024
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFantastic service branch manager was…
Fantastic service branch manager Mike Hughes was great helping me choose my first home would highly recommend and I have bought my first home through Stanley branch 😊
Mr · 15 July 2026
Agent replied · 25 September 2026
Thank you so much for this great review! We are delighted that your experience with Mike Hughes and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best in your new home! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThankyou to Alison and the whole team could not…
Alison and the whole team could not have been more professional. They kept me fully informed throughout the whole process, there were many obstacles to overcome and they remained calm, professional and empathetic throughout, keeping me regularly updated and often gave me information prior to my solicitor. I could not fault them, they made a very difficult process much more bearable and I can't thank them all enough, well done to you all Beth
Elizabeth · 17 July 2026
Agent replied · 25 September 2026
Thank you so much for this great review Elizabeth! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSelling Mum's house through auction
Just finished selling my Mum's house and the team at Pattinson were great, we were kept informed throughout the process, with good advice given, special mention to Darren, Caitlin and Nessa
Ian · 3 June 2026
Agent replied · 5 June 2026
Thank you so much for this great review Ian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 4/5
TrustpilotKaya has been very helpful with my…
Kaya has been very helpful with my problem. She has gone the extra mile to find out information for me and to deliver as promised. Very happy with Kaya
Chris · 5 June 2026
Agent replied · 5 June 2026
Thank you so much for this review! We are delighted that your experience with Kaya has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. From the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotPattinson Rental Services
Just used Pattinson to rent out my property as have been very good when used them in past , just to say service was once again excellent especially as was just before Xmas but they found a tenant for me really quickly and sorted everything out in a really prompt time , they really are the go to estate agent in the North East can’t rate them highly enough as never been let down by them and must say didn’t expect them to find anybody till the New Year , they’ve excelled themselves once again big thank you from their team I’m sure their all very good across the board but special mention to Bedlington and Gosforth office team , great service once again.
Baldev · 23 December 2025
★★★★★ 5/5
TrustpilotI can’t recommend pattinson estate…
I can’t recommend pattinson estate agents enough, from the first gentleman that showed us round for our viewing to every person we’ve dealt with they have been amazing. I’ve mainly dealt with Emily and she is an absolute credit to the company she helped us so much with everything even things that she didn’t have to deal with she went above and beyond for me and my partner. Amazing company with such lovely staff thank you so much for everything.
Emma · 19 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
