Pattinson Estate Agents Consett reviews

★★★★★ 5/5

Google

Leah Slavin is the most professional and helpful worker went above and beyond in everything that was asked of her and couldn’t be more grateful for help and support through out the whole process thanks again

Emily · 27 November 2025

★★★★★ 5/5

Google

So far, I’ve had a great experience with the girls here at the consett branch. Always on the ball and very cooperative. As an investor, it’s important to work with speed in mind and they are always readily on hand to help. Also a shout out to Leah who has been exceptional working outside of her hours and going above and beyond. Thank you Pattinsons consett 🙌🏻

Zanda · 6 December 2024

★★★★★ 5/5

Trustpilot

As always the staff in forest hall…are the best in the business

As always the staff in forest hall branch are professional & friendly ,they know the business inside out whether thats sales or rentals, the fees are competitive & fair ,keep up the good work & thanks for renting out my property & selling houses for me ,great job

Steve · 21 August 2026

★★★★★ 1/5

Trustpilot

Avoid at any cost. Don't ever bid if you're looking to buy a house.

I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.

Moiz · 17 December 2025

★★★★★ 1/5

Trustpilot

Communication Issues?

We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.

Mrs · 15 December 2025

★★★★★ 1/5

Google

I had 3 BTL's with Pattinsons and would not recommend them at all. The last one sold and had to go into auction due to them allowing the tenant to stay and continue to wreck property over years. if they did their inspections property they would have advised to give notice. No doubt i'll get a generic responce of concern from pattisons below. you have been warned avoid.

Steve · 16 March 2026

★★★★★ 5/5

Trustpilot

Houghton Le Spring Dream Team

Dan is an awesome photographer who is from Houghton Le Spring branch

Kerry · 21 March 2026

★★★★★ 5/5

Google

Service provided was faultless, friendly and competent from initial valuation to sale. Our home sold very quickly. Nicola went above and beyond what we expected from an estate agent and we could rely on her to keep us informed about what was happening at every step. Many could learn from her communication skills. I would highly recommend Pattinson Estate Agents. .

Marian · 23 September 2024

★★★★★ 5/5

Trustpilot

I was fortunate to sell my apartment…

I was fortunate to sell my apartment through Carly List who works at Regional, she was professional, friendly very knowledgable and gave me all the advise I needed, special mention to the Phoebe who sold the flat for me. Give Carly a call if you want a property sold!

Stevie · 4 June 2026

★★★★★ 1/5

Trustpilot

FRAUD-They bid on their properties & increase sale price for commissions.

I was bidding on a property when the time finished and I was suppose to be the winner. I obviously won but they didn’t send me a confirmation email saying I won. Everything was there including the legal pack. They made excuses to not let the property go £10k cheaper.ABSOLUTE SCAM. They Control The Website and have people working from home bidding on the sale price so they get their commission. GREEDY BEGGERS.

John · 4 December 2023

★★★★★ 5/5

Google

Nicola was absolutely fantastic, she was always helpful and polite. Nicola made sure that I had all the information I needed and when it cam time to move in she ensured that I was able to do so asap, which was a gods send.

Michael · 15 March 2025

★★★★★ 1/5

Trustpilot

house sale - Hexham Branch - worst experience ever

After the sad loss of our mum we contacted Pattinson - Hexham branch to market and sell her house. A very emotional sale as you can imagine. Their service was shocking. We were advised to market her house at a price tens of thousands below its value. The house sold at the price we stipulated. the sale fell through and we only found out about it because a neighbour saw the agents doing a viewing on the house and she told us. The house then sold - with sealed bids, and we were told the best offer was from a person who had no chain, no mortgage and was ready to go and all the relevant checks had been made. 3 months later, nothing had happened and we were constantly chasing for answers. After 5 months we found out that we were in a chain and that our buyer was selling their house through Pattinsons. We were lied to and deceived and it cost us thousands in heating bills and other utilities over the winter. Marc was vague in his communication and the girls in the office either lied or just weren't in the loop. The complaints are endless and too many to go into. We've since contacted their head office with our complaints, but as expected not a single response back from them. Not even an acknowledgement. This was a very sad sale for us and it was made harder by very appalling service. Avoid at all costs. I wish I'd read some of the reviews on here before I appointed their services.

Rebecca · 21 April 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Carly from regional for the valuation on my flat, with her advise I did what was needed to secure a buyer and it I got the price I wanted, and bought my dream home because of that

Louise · 3 June 2026

★★★★★ 5/5

Trustpilot

Low Fell Branch have helped in numerous…

Low Fell Branch have helped in numerous transactions and have been impeccable with the service and communication , it makes a Big difference when dealing with life changing decisions

Customer · 13 September 2026

★★★★★ 1/5

Trustpilot

Attempted to poach a property whilst…

Attempted to poach a property whilst valuing it for a house buying company I had appointed. Left their business card and said they would be able to sell it if we didn’t get the figure we wanted from the company. Then went on to value the property £100,000 below 4 other local agents resulting in us having our initial valuation from the company reduced by £70,000.

R · 1 March 2024

★★★★★ 1/5

Trustpilot

Integrity is not their Middle Name!

My partner was selling her bungalow through the Morpeth branch. An offer was accepted but unfortunately the buyers turned out to be time wasters very late in the process. Whilst this was not the fault of Pattinson, the issue we have is that they encouraged the buyers to back out by arranging a rental property for them, then arranging viewings of alternative properties on the market. There was more than a hint that they misled them on how quickly our new house would be ready to move into. No doubt thinking of the extra commission, on the false assumption that we would keep the bungalow on the market through them regardless. They drip-fed us information without being clear that the buyers were planning to back out and that they were facilitating other options for them. This meant we had packed and were ready to move house when they finally gave us the truth. We felt quite betrayed.This is the second time I have experienced Pattinson acting with a lack of integrity. A few years ago I rented a property via the Forest Hall branch. They knowingly misled me about how long the property would be available for. The owner was due to return from the Navy in a year. They knew this, (as confirmed later by the owner) but told me it had been bought as a long term investment and would be available for the forseeable future.I will never use Pattinsons again as I don't feel they can be trusted.

Darren · 18 January 2023

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Carly from start to finish. The team was professional, responsive, and knowledgeable throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and worked hard to ensure everything progressed smoothly.

Ella · 3 June 2026

★★★★★ 5/5

Trustpilot

Sale & purchasing was handled…

Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.

Graham · 3 September 2026

★★★★★ 5/5

Trustpilot

A big letting agency with positive culture

Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.

Tayo · 4 August 2026

★★★★★ 5/5

Trustpilot

I haven’t experienced better customer…

I haven’t experienced better customer service from any other company than I have with the Pattinson team in South Shields. Lucy and Lauren and the rest of the team were incredibly supportive throughout and really went above and beyond to help. Would highly recommend to anyone.

L · 22 April 2026

★★★★★ 1/5

Trustpilot

Extortion.

There is no financial incentive for them to sell your home for the best price for you. The £6000 fixed commission puts paid to that whether you sell for 1m or £100. I would carefully consider going down this route before anything else. They managed to organise only two viewings in three weeks with their miserly property investors.Furthermore, they have been misleading in details prior to signing binding contracts, even when I pressed them for assurances at the start. Not good.They managed two viewings in one month. Other agents will get that in one week. But the worst thing we found is the lies and trapping you into commitment. It has been a total waste of time, money, and stress. And they STILL prevent me from selling with another agent because of a clause in the contract you sign!Absolutely disgraceful that this business practice goes on.8th Nov Update- They are asking for 1200 pounds even though they did not sell the house in the auction! They want paying for something that didn't sell! The house is effectively shackled, doing nothing, because I can't seem to get out of an association with them. It's ludicrous.... they aren't making money. I'm not selling anything. I don't know when it will end. What's the point!?Another update- When the agreement ends they send you a 'list' - some 200-300 here... of interested named individuals. (bearing in mind only two people came to view the property, so this could just be an email shot to their clients, not that they are actively interested in purchasing). If anyone on this list expresses interest in your home in the future, even under a different agent you may be liable for costs. Unbelievable. They have you under a barrel. It's all wrong.

S.S · 11 November 2022

★★★★★ 5/5

Trustpilot

Highly recommend …

From start to finish Pattinson Estate Agents have made the house sale seamless. Advised to send the house to auction allowed me to sell and know that there wouldn’t be any messing around.

Tommy · 22 July 2026

★★★★★ 5/5

Trustpilot

Absolutely great service every time

Absolutely great service every time! We wouldn’t rent our houses out through anyone else! Everyone is super friendly, professional and gets things done!! Thank you for another great experience with Pattinsons !!

Kim · 28 July 2026

★★★★★ 1/5

Trustpilot

Pattinsons Yorkshire strung me along…

Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.

EA · 29 March 2026