Reeds Rains reviews in Congleton

★★★★★ 5/5

Google

Lania and Hannah managed our application for a rental property. Lania was a pleasure to deal with from start to finish and is prompt and reliable. Lania is personable and cares about both her clients and applicants demands. Hannah was thorough and informative throughout the application process with a lovely manner. I would recommend Reeds Rains Congleton.

Jessica · 16 June 2022

★★★★★ 1/5

Trustpilot

Don’t use Reeds Rains

I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.

Veronica · 6 July 2021

★★★★★ 1/5

Trustpilot

You don’t get a second chance to make a first impression

I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.

Alison · 25 April 2021

★★★★★ 1/5

Trustpilot

Reeds Rains Catford - Choose them if you enjoy stress

I could be here typing all day. Appalling communication throughout my whole moving out process. I had to constantly chase them for an update on my deposit for weeks. Their landlord tried to claim MORE than the actual deposit for repair costs including £14.40 for a new lightbulb!? Their staff at Reeds Rains Catford are lazy and unhelpful, and that includes at their head office too. They even claimed to want to redecorate the whole property, when a new family has already moved in there.Their landlord and "contractors" are absolute con artists - avoid at all costs.

LJ · 7 April 2021

★★★★★ 1/5

Trustpilot

Reeds Rains in Catford

Reeds Rains in Catford, Lewisham, London breached Data Protection Act by providing my and my partner's contact details to companies that I'm not dealing with and scammers. As a result my credit scoring decreased 27 points and I am contacted by all sort of scammers to get into my property to check all sort of things!!! I'm calling them and my agent is always busy with other calls, so never been able to talk to them about this and other issues in the property.

Andrei · 15 May 2024

★★★★★ 1/5

Trustpilot

extremely disappointed in the fact they…

extremely disappointed in the fact they sent out flyers to our immediate neighbours, informing them that our house was sold, before any contract was signed, before we told our neighbours personally. this upset us deeply & there was absolutely no need to do this nor was any permission sought by us. a terribly poor decision by reeds rains in our opinion. totally soured our faith & trust with the Company.

Nookmell · 30 October 2024

★★★★★ 5/5

Trustpilot

Can highly recommend Reeds Rains.

Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much

Mike · 6 February 2022

★★★★★ 1/5

Trustpilot

Used before but will not use again

Iv used Reeds Rains twice before and found them to be excellent. But i will NEVER use them again and would consider not buying and property on there listings I would say we had 70% of are viewers complain about Reeds Rains not get backing touch in a reasonable time regarding viewings,one viewer waited over a week before he had to ring them again.We also seemed to last minute calls at 4.50pm regarding viewings for the next day.One viewer left have way through the viewing because of a double booking ( obviously not following any government guidelines )Our House did sell but from that moment on did not hear a thing from them from selling to moving was 10 weeks and did not hear a thing.On the day of the move our purchaser was ring us in regards to the keys Reeds Rain had seem to of wash the hands of having to do anymore.Hull Branch

Neil · 8 February 2021

★★★★★ 1/5

Trustpilot

Unauthorised marketing - unable to unsubscribe

I contacted Reeds Rains to arrange a viewing. Subsequently and without my permission they added me to their marketing scheme. I tried to simply unsubscribe ALL but then had to uncheck 8 separate boxes before clicking update. Logging back in I can see all boxes are unchecked BUT I'm still being spammed with junk mail.I emailed Reeds Rains but they ignored me.Can anyone suggest an organisation I can complain to please? Many thanks...Having to go through all this just for arranging a property viewing.Reply from Reeds Rains3 days agoHi,We are very sorry that you are still receiving marketing from us. Please can you send an email containing you name and email address to enquiries at reedsrains.co.uk and reference this review so we can look into why you are still receiving material from us.Kind regards,Reeds RainsReeds Rains did you actually read my review above??????? I clearly mentioned I'd already emailed Reed Rains and that you have ignored the email. More importantly can you answer what gives your company the right to sign me up to a marketing scheme without even asking me first??? PLEASE ANSWER!!! (I'm not shouting but I insist on an answer to this question!)

KB · 4 February 2021

★★★★★ 1/5

Trustpilot

Reeds Rains Wilmslow- Very rude estate…

Reeds Rains Wilmslow- Very rude estate agents who lie. My house fell through with them on numerous occasions due to them failing to disclose information that I had told them too early on with the buyers. I was not given updates and the trust was gone because of their incompetence for 8 months, so when I called them weekly I was told I was the worst seller that they had by the manager. When buying my new house privately from the owner I found a Reeds Rains Sold sign in my front garden, they had not sold the property so this was miss leading and false representation.I have now had my house two years and the house opposite has has a sold sign in their front garden which has been there nearly as long as I’ve had my house! They have no idea on the houses they sell (I have had viewings with them), miss lead customers, are money driven and have bad customer service which is rolled down from the top. Very sad for what was once family run estate agent.

Cheshire · 1 February 2021

★★★★★ 1/5

Trustpilot

Still waiting for a response

Still waiting for a response Staff are shocking Head office pathetic Told me not to pay and then chased for money. Regional Manager covered his friend in a investigation to leave him out This firm couldn’t organise a house sale if they tried. Save your money and go else where You will get a better service, our buyer won’t use them they were that bad. Which there well aware of. Just think ignorance is bliss - it’s not

Daniel · 29 June 2021

★★★★★ 1/5

Trustpilot

Twice now I’ve been ignored

Sent a request to view of a house and heard nothing so phoned to enquirer, I was told I’m on a list and will get a call in a week or so. Never heard a thing and when I phoned they then told me sale agreed. Asked why I was never contacted and they said my name wasn’t on the list which I was told a week before it was so one staff member was lying. The fact this has happened twice now is ridiculous, just seems like laziness. So disappointed.

Lauren · 20 January 2021

★★★★★ 5/5

Trustpilot

Leyland Office

Thank you to Olivia, Krystal, Carole and anyone else who I’ve missed at the Leyland office who are helping us with our new house purchase at the moment, they’ve all been so helpful and friendly! House hunting is hard and Covid hasn’t helped, but the team have made things as easy as possible for us. Would highly recommend! From Jenny and Jay

J · 23 June 2021

★★★★★ 1/5

Trustpilot

Terrible

Terrible follow up service. The agent said they would send photos of the inside of the integral garage as I could not get in on the viewings but nothing was sent. After the offer is accepted they wipe their hands and can’t be bothered with communication. They are very pushy before the offer. I made a revised offer after finding damage and work required and still can’t get a response or update. They also don’t declare everything about the property so be very careful and I wouldn’t recommend this agent.

JC · 17 January 2021

★★★★★ 5/5

Google

From the minute that we arrived at the branch door we were welcomed in with a friendly smile. We were dealt with in an efficient and professional manner. Throughout the purchasing process staff were helpful, went out of their way to answer our questions and made sure that we were kept informed of the conveyancing process through regular telephone calls and emails. The help given was priceless when trying to buy a house during COVID.PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 16 June 2021

★★★★★ 1/5

Trustpilot

Services below adequate

I absolutely would not recommend Reeds Rains. Services provided are below adequate. We let our property out through them and they are unwilling to take responsibility for faults that should not have been brought to our attention, as quite frankly they shouldn't have been there in the first place had prior work been completed to a satisfactory standard. We are now in a position of having to fork out hundreds of pounds (only three years after we paid to have this issue sorted). The quote has changed figures on a number of occasions and I do question who they are actually letting in to do work on properties.

Shauna · 4 January 2021

★★★★★ 5/5

Trustpilot

Exceptional Throughout .....

The team at Reeds Rains were exceptional throughout and made the process absolutely pain free. Ash in particular was there every step of the way and couldn't do enough to help from the word go. The sale was seamless with glowing reports from the buyers on the way in which Elise conducted the viewings. Would 100% recommend

N · 7 April 2022

★★★★★ 1/5

Trustpilot

I have given 1 star but if I could I…

I have given 1 star but if I could I would give minus a massive number. The worst company ever. I am a Landlord with a managed service but end up having to sort trades out myself as allow trades to charge about 5 times what something should be. The castleford office is abysmal. They say they will do the admin but don’t. They have to check everything with head office as they have no knowledge of their own company’s policies. I could keep going but I would be here for ever ranting!

Janet · 23 April 2024

★★★★★ 5/5

Trustpilot

St. Helens branch

Dealt with by Ellie From the St. Helens branch, Ellie has been great from the second I enquired about the property, she’s answered any questions I’ve needed answering, was very patient and understanding regarding how available I was to talk. She even went the extra mile to try and get myself a better price pcm. Thankyou Ellie.

Oren · 11 March 2022

★★★★★ 1/5

Trustpilot

If you’re a tenant threaten them with…

If you’re a tenant threaten them with legal action!! That’s the only thing that seems to work. I’ve been to the solicitor once already this year for maintenance that I’d been chasing for 10 months, it was done in a week. They were avoiding me so much that it was the only option. Even today, I’ve been waiting months to get my guttering changed because it’s causing my window to flood through, they’ve ignored me, spoken to me like I’m worthless, it’s disgusting!!! YOU SIGNED A TENANTS AGREEMENT!!!!!! Get a grip! I’ve got an appointment with the same solicitor next week, hopefully get their months notice in straight after, and then get a judge to deal with them, then I’m moving the hell out!!

Phil · 12 November 2020

★★★★★ 5/5

Trustpilot

Very caring and helpful staff.…

The staff who I spoke to on several occasions were lovely and kind. They were very helpful and understanding all through the difficult process. They always put my mind at rest, can’t thank them enough.

Rita · 21 November 2024

★★★★★ 5/5

Trustpilot

The Reeds Rains Little Sutton team…simply the best!

The Reeds Rains Little Sutton team we’re amazing! Katy kept me informed every step of the way! I felt very comfortable speaking to Katy. Karen had great faith in how good things went through so quickly! I can’t recommend them enough! Thank you so much! Julie

Juls · 10 May 2023

★★★★★ 1/5

Trustpilot

The worst agency I dealt with honestly

The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.

Almuayad · 13 October 2022

★★★★★ 1/5

Trustpilot

Buyers Beware!!

Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .

Sarah · 21 October 2020