Reeds Rains reviews in Congleton

★★★★★ 1/5

Trustpilot

Tenants Beware!

Absolutely terrible letting agents. Maintenance line might as well not exist. They do not respond to issues reported or say they will call back and never do. We even had them "booking contractors" to attend but then not showing up during our tenancy. We were left with a leaking toilet for 10 months which ruined walls and carpets in three rooms. We have now lost some of our deposit due to their negligence through the mydeposits scheme they use. Damage caused by the leak has now left us out of pocket. Disgraceful and shameless company. We paid our rent, looked after the property and had it professionally cleaned upon check out. The house was riddled with damp from top to bottom and reported many, many times. Disgusted with the company.Stay well clear.

Adele · 21 December 2021

★★★★★ 1/5

Trustpilot

Terrible service for property…

Terrible service for property management.When the tenant has delay in rent payment. Instead of resolving it first with tenant they start by alarming the landlord and the going to tenant.I had a few property with them,. And it felt as if they are making me work instead of resolving issues quietly behind the scene

Essor · 4 April 2024

★★★★★ 1/5

Trustpilot

Because of loosing my job because of…

Because of loosing my job because of covid having a gap in pay I was late paying November rent made the payment on the 17th December at 10:30 with agreement to pay December rent by the end of December.At 11:30 on the 17th December I was issued a court letter falsely claiming I still owed 2 months rent and threat of eviction when the truth is at time of letter being issued I owed 65% of the rent for December while still in December

Mr · 20 December 2021

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.

Amber · 28 September 2022

★★★★★ 1/5

Trustpilot

Reed Rains maintenance is awful

Reed Rains maintenance is awful! Simply the worst estate agent maintenance I've ever dealt with! They never get back to my emails, never get back to me when I call them when they say they will. I've contacted about the same issues many times with no response. If the landlord is rubbish, then at least the estate agent can get back to me saying they're still waiting on the landlord. Ridiculous service, avoid at all costs. They also didn't ask the landlord to fix a water leak in the toilet until after we moved in (flusher was leaking into toilet bowl so no damage).

Omar · 16 December 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

Don’t know why I even bother at this pointStill no answer from reeds rainsThey’ve committed so many illegal acts that I’ve had enough…And to think I’m gonna send an email to their customer service team again they can think again… You know them comments they put on your bad review posts on here?? Oh well think again if you think they reply because I’ve not heard a single peep JUST like the Hanley Stoke on Trent branch who have been ignoring me for 5 weeks about my deposit…Not being kept in the loop, not being told what’s going on… at this point it seems like theyre ignoring me so they can illegally keep the depositI’ve had enoughWorst most vile company I’ve ever had the misfortune of working with! AVOID AT ALL COSTS

Sasha · 15 December 2021

★★★★★ 5/5

Trustpilot

Sarah was very helpful throughout the…

Sarah was very helpful throughout the entire process of renting out my house. Always attentive to detail and responded to my questions with great ability. Thank you

Lukasz · 16 August 2022

★★★★★ 1/5

Trustpilot

BE WARNED ABOUT THESE THIEVES

The worst, most dishonest bunch of charlatans i have ever encountered. Landlords, take notice of the many, many terrible reviews on the web and don’t be another victim. In a nutshell, they won’t pay you. They will collect rent from your tenants and hold on to it. Send them your bank details, ask for a reason why they don’t pay. All will be either ignored or referred to another office in Southampton. I’ve turned up at their offices to try to spur them into paying me. I was told they have tens of thousands of pounds of MY MONEY in an account, but it’s “on hold”. Unfortunately, they don’t know why it’s on hold, they’re owed no money from me. It’s simply not worth investing in property if you use Reeds Rains for your letting agents. Don’t take just my word for it, DO YOUR RESEARCH. Currently going through their internal complaints procedure, then I’ll be reporting to Property Mark for dishonesty and the Ombudsman. I believe there are a great deal of outstanding cases against them. DONT BE THE NEXT VICTIM

Alan · 14 December 2021

★★★★★ 5/5

Trustpilot

Great Job

I used a different estate agent to try and sell my house in Pelaw. They let 3 buyers slip through their fingers even after having 3 acceptable offers on the table. So I decided to use Reed Rains instead. Sarah from the Jarrow Branch was very knowledgeable and professional their first 'prospect' viewed the property made an offer and purchased the property within 2 weeks of engaging Reed Rains. Thank you Sarah.

David · 25 January 2020

★★★★★ 1/5

Trustpilot

Completely garbage, I wish I could give a negative mark, fail company, never work with them.

Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service

Max · 11 August 2022

★★★★★ 5/5

Trustpilot

I currently rent a property through Reeds Rains Gosforth

I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.

Peter · 14 June 2024

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022

★★★★★ 2/5

Trustpilot

Unnecessary charges for buyers

Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)

Hardik · 8 March 2024

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023

★★★★★ 1/5

Trustpilot

Disgusting, No Professionalism

The worst renting company I’ve ever had the displeasure of being with!!! REEDS RAINS HANLEY IN STOKE ON TRENT!!!I move out in 4 days… 4DAYS!!! And I’ve been emailing them the same email for 3 weeks straight they won’t email back they’re completely ignoring us, now that we’ve paid our last months rent they couldn’t care less about us or our move… we’re stressed and it’s causing serious problems with my health! Don’t be surprised if you receive a letter from court for negligence to your tenants… absolutely disgusting company!!!

Sasha · 28 November 2021

★★★★★ 5/5

Google

We bought a property with Reeds Rains and they were very helpful throughout the process. Stacie was our main contact and always kept us updated and was proactive in chasing up things on our behalf and assisting with anything we needed.

Debbie · 17 June 2019

★★★★★ 1/5

Trustpilot

AWFUL experience, choose another agent.

AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.

Sarah · 20 November 2021

★★★★★ 1/5

Trustpilot

Very disappointed in Reed Rains…

Very disappointed in Reed Rains Evesham, sale of my house took far longer than it should have due to their lack of due diligence (which they claimed was there strong point) sale fell through twice, I had to push them for communication every week and all they kept saying was “we have put a call in? We have sent an email” Best bit was with in 30 minutes of Me telling them I had exchanged I received their bill!!!Would not recommend unless you are prepared to wait and chase them every step of the way

Colin · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent service from reeds rain

Excellent service from reeds rain, Karen knight our go to person was brilliant and kept us informed all the way, would recommend reeds rain to anyone selling or buying, brilliant service from beginning to end 5 star service

Kevin · 15 December 2024

★★★★★ 5/5

Trustpilot

Everyone at Reeds Rains in Grimsby were…

Everyone at Reeds Rains in Grimsby were brilliant especially Sophie and Jess. I put the house on the market and it sold straight away. It was my divorce that made the process far slower but they were amazing and kept in touch. They were so nice. Thank you for everything 😊

Debby · 27 April 2023

★★★★★ 5/5

Google

I have been blown away with how good the Congleton Reeds Rains office is. We have lost a property through another agent and had to start the process again. The team at Reeds Rains Congleton have been brilliant, especially Emily. Highly recommended

Tom · 17 June 2018

★★★★★ 5/5

Trustpilot

Highly recommended.

We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.

Janey · 18 May 2022

★★★★★ 1/5

Trustpilot

We bought a house and were promised by…

We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.

Waz · 9 March 2024

★★★★★ 5/5

Trustpilot

Selling our property

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Mrs · 28 April 2026