Reeds Rains reviews in Congleton

★★★★★ 1/5

Trustpilot

Very disappointed in Reed Rains…

Very disappointed in Reed Rains Evesham, sale of my house took far longer than it should have due to their lack of due diligence (which they claimed was there strong point) sale fell through twice, I had to push them for communication every week and all they kept saying was “we have put a call in? We have sent an email” Best bit was with in 30 minutes of Me telling them I had exchanged I received their bill!!!Would not recommend unless you are prepared to wait and chase them every step of the way

Colin · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent service from reeds rain

Excellent service from reeds rain, Karen knight our go to person was brilliant and kept us informed all the way, would recommend reeds rain to anyone selling or buying, brilliant service from beginning to end 5 star service

Kevin · 15 December 2024

★★★★★ 5/5

Trustpilot

Everyone at Reeds Rains in Grimsby were…

Everyone at Reeds Rains in Grimsby were brilliant especially Sophie and Jess. I put the house on the market and it sold straight away. It was my divorce that made the process far slower but they were amazing and kept in touch. They were so nice. Thank you for everything 😊

Debby · 27 April 2023

★★★★★ 5/5

Google

I have been blown away with how good the Congleton Reeds Rains office is. We have lost a property through another agent and had to start the process again. The team at Reeds Rains Congleton have been brilliant, especially Emily. Highly recommended

Tom · 17 June 2018

★★★★★ 5/5

Trustpilot

Highly recommended.

We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.

Janey · 18 May 2022

★★★★★ 1/5

Trustpilot

We bought a house and were promised by…

We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.

Waz · 9 March 2024

★★★★★ 5/5

Trustpilot

Jake and the team are so helpful and…

Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks

Lynda · 2 August 2022

★★★★★ 5/5

Trustpilot

Selling our property

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Mrs · 28 April 2026

★★★★★ 5/5

Trustpilot

5 star service

Dan has been fabulous all the way through our journey of selling our dads flat. We couldn’t have asked for a better estate agent. Will highly recommend

Jessica · 18 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself and the land lord have been repeatedly lied too, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book.The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the @rse from a hole in the ground.Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done.I have rights as a tenant and this tenant is sick to the back teeth of all the lies and incompetence. I am now taking my case further!!Reeds Rains.... As for you reply below, the issue is with your company, not the landlord. You are the middle man as said before and it is you who have neglected to pass on the correct information to all parties as well as ignoring the issues and allowing this to continue for 4 years. The senior has called me and continued to lie and was called out on then tried to back track on what she said. You need to stop passing the book and do you jobs!

Kerry · 3 September 2021

★★★★★ 1/5

Trustpilot

Customer should come first

Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service

Headache · 2 September 2021

★★★★★ 1/5

Trustpilot

Used Reeds Rains Congleton branch as lettings agent

Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!

Albert · 15 August 2021

★★★★★ 1/5

Trustpilot

Was super getting me a flat and helping…

Was super getting me a flat and helping me out and was super when living in the flat. Give notice like I was meant to moved out handed keys back cleaned full flat before moved out, left the flat in the same way the flat was left for myself. Get a email 2 month later telling me that I owe them £1450 because of damages and also because of wallpaper falling off walls.. even tho I didn’t once decorate in that flat and the carpets was already dirty when moved in. They was things already left in the house when I moved into the property and then I get told I left them. I asked them if they had a invoice for when they moved me into the house for the person to ignore my email. My washing machine blew up when living in the flat phoned them up told them about it I got told to get rid didn’t get any help getting a new one like they said they would! Got my own so taken my own with me when I moved out and got told I apparently stole there washing machine when the washing machine was left in the flat blew up and they was told about it. I then try ring someone about the situation and no one phones I have taken photos of the flat when I moved out the property of what state it was in and they don’t want to know. Bridlington branch!!

Emily · 5 August 2021

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM REEDS RAINS

I have never had to deal with such difficult people!!!! The Chester branch. Dean vian and Micheal fellows in particular. Never respond to any of my emails. Then weeks later when I have sent 2 emails per week trying to get a response they email me back with nonsense completely unrelated to what I’m complaining about and I have to start the process all over again. It’s been over 3 months. I have a broken shower, an ant infestation and light fittings hanging off the ceiling. The house shouldn’t have been rented out in this condition in the first place.I have followed the complaints procedure and had zero response. I have contacted head office and had zero response. I have emailed enquiries@reedsrains no response. I have contacted the lettings hub no response! I’m sending all of my emails to the ombudsman. Reeds rains service is an utter disgrace! I pay £1000 a month to live in a “fully managed” property and I have no shower and a hall way full of ants and no one will do anything about it!

Jen · 4 August 2021

★★★★★ 1/5

Trustpilot

THE WORST

THE WORST! Complete disregard for anyone except themselves in there office with their cheap suits on. Very unprofessional. Reported a broken shower in a fully managed property that I’ve just paid £7000 up front for and 12 weeks later I still have no shower. Never get a response to emails or phone calls. Messed up my moving in day. All my stuff was packed and movers booked went get the new keys only to be told no paper work had been done and I’d have to wait another two weeks!! Now with no where to live in the mean time and money waisted on the movers. The lads in the office thought it was funny and had zero apologies for the monumental mess up.

Jennafer · 3 August 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Eccleshall Top Service for Letting

We had completion on the Friday, picked up the keys to our Apartment on the Saturday and on the Monday it was let. Louise was a great help through the whole process and Niccola Jane went above and beyond to help with some problems with the Council Tax and to assist me in my quest to challenge the Band rating of same Council Tax. Very impressive.

Gina · 2 March 2021

★★★★★ 5/5

Trustpilot

Local Estate agents

Whatever you're doing, either buying, selling, renting or renting out a property, you can get all the information and help you need with the knowledgeable sales staff at your local ReedsRains. Nothing is too much trouble, they go the extra mile.

Mrs · 10 October 2024

★★★★★ 1/5

Trustpilot

Terrible letting agent.

Been renting from them now for near on 6 months and the service is terrible.Getting any maintenance done is a complete farce and the communication of the staff leaves a lot to be desired. It seems common practice for them to just lie and or pass the blame on for everything.Reeds Rains Staff member Ms. Lorna Fieldson has done nothing but lie and change excuses since day 1 of tenancy. Even lied to the council / environmental health who eventually got involved after 5 months of excuses from Reeds Rains and the Landlord.I WOULD ADVISE EVERYONE AVOID LETTING FROM THIS ESTATE AGENT.

Mr.C · 29 July 2021

★★★★★ 5/5

Google

We moved house a month ago and Reedsrains did our house sale. Caroline was always very professional and supported us with good advise throughout the transaction.

Sandra · 23 September 2024

★★★★★ 1/5

Trustpilot

I was checking for the flats and…

I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.

Sachin · 23 July 2021

★★★★★ 5/5

Trustpilot

Alison went above and beyond to help me…

Alison went above and beyond to help me find something that both met what I wanted and suited what I needed.She made it so easy and helped any way she could. She reccommended Dan at Embrace who also sorted my mortgage out. Its been a stressful 18months for me, Alison and Dan have made it that bit easier. Thank you all again.Anthony

Anthony · 9 November 2021

★★★★★ 1/5

Trustpilot

If I could leave minus stars I would

If I could leave minus stars I would. Word of warning, if you are looking for a fully managed property service, please do yourself a favour and look elsewhere. I can not put into words how poor Reeds Rains fully managed property services are, from the lack of communication, to the inability to sort out repairs at the property. I've been basically paying for a fully managed service but since a local branch was closed down I certainly haven't received what I've been paying for. You'd expect that there'd be local tradesmen and woman contracted for repairs and work, but no, expect them to be from another city or town meaning that no doubt there'll be extra costs for call out charges etc. Don't expect Reeds Rains to sort out issues or jobs that need doing in the property. It took literally years to get a quote for a repair to be done, when I received it, the cost was practically double what I would expect to pay. In the end I've had to say I will sort out the issue when tenants leave!! I could go on and on about all the negative issues I have had dealing with Reeds Rains, but there wouldn't be enough text space.

Sylvia · 22 June 2021

★★★★★ 1/5

Trustpilot

Contractors and Tenants - AVOID THEM!

This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.

Emmy · 21 June 2021

★★★★★ 5/5

Google

Vicki is a credit to Reeds Rains with her attention to detail and professionalism. Without a doubt I will be using Reeds Rains to market my house when the time comes.PositiveResponsiveness, Professionalism

John · 16 June 2021