Trusted Agent profile · Congleton
★★★★★
2,240 reviews across 2 platforms
14 High Street, Congleton, CW12 1BD
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Congleton, at 14 High Street, is rated 3.8 out of 5 across 2,240 reviews on two platforms, including 264 Google reviews rated 4.8.
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Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional Throughout .....
The team at Reeds Rains were exceptional throughout and made the process absolutely pain free. Ash in particular was there every step of the way and couldn't do enough to help from the word go. The sale was seamless with glowing reports from the buyers on the way in which Elise conducted the viewings. Would 100% recommend
1/5
TrustpilotI have given 1 star but if I could I…
I have given 1 star but if I could I would give minus a massive number. The worst company ever. I am a Landlord with a managed service but end up having to sort trades out myself as allow trades to charge about 5 times what something should be. The castleford office is abysmal. They say they will do the admin but don’t. They have to check everything with head office as they have no knowledge of their own company’s policies. I could keep going but I would be here for ever ranting!
5/5
TrustpilotSt. Helens branch
Dealt with by Ellie From the St. Helens branch, Ellie has been great from the second I enquired about the property, she’s answered any questions I’ve needed answering, was very patient and understanding regarding how available I was to talk. She even went the extra mile to try and get myself a better price pcm. Thankyou Ellie.
1/5
TrustpilotIf you’re a tenant threaten them with…
If you’re a tenant threaten them with legal action!! That’s the only thing that seems to work. I’ve been to the solicitor once already this year for maintenance that I’d been chasing for 10 months, it was done in a week. They were avoiding me so much that it was the only option. Even today, I’ve been waiting months to get my guttering changed because it’s causing my window to flood through, they’ve ignored me, spoken to me like I’m worthless, it’s disgusting!!! YOU SIGNED A TENANTS AGREEMENT!!!!!! Get a grip! I’ve got an appointment with the same solicitor next week, hopefully get their months notice in straight after, and then get a judge to deal with them, then I’m moving the hell out!!
Hi Phil,We are very sorry to read your review. When maintenance issues arise at a property there are a lot of steps that need to be taken before being able to authorise a repair to be made. In the first instance we need to establish who is responsible for the works as in some instances this does not fall on the owner of the property and then before we can carry out any works we do need authorisation from the Landlord. I am sorry that this took longer than we would have hoped and glad to hear that the problems are being resolved now.If you have any other questions please contact us on: Congleton@Reedsrains.co.ukKind regards,Reeds Rains
5/5
TrustpilotVery caring and helpful staff.…
The staff who I spoke to on several occasions were lovely and kind. They were very helpful and understanding all through the difficult process. They always put my mind at rest, can’t thank them enough.
We are so glad to hear that you had a positive experience with our staff. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and it's wonderful to know that our team was able to help you through a difficult process.
5/5
TrustpilotThe Reeds Rains Little Sutton team…simply the best!
The Reeds Rains Little Sutton team we’re amazing! Katy kept me informed every step of the way! I felt very comfortable speaking to Katy. Karen had great faith in how good things went through so quickly! I can’t recommend them enough! Thank you so much! Julie
1/5
TrustpilotThe worst agency I dealt with honestly
The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.
Hi Almuayad, I've sent you a request for more information as I haven't been able to locate you on our customer database from the information I have to be able to look into this. Kind regards
1/5
TrustpilotBuyers Beware!!
Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .
Hi Sarah,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotNo contact as promised.
An appointment was arranged for an agent to view my home to give me a valuation. The viewing was cancelled due to a circumstance to which I accepted but the agent said he'd ring me the next day to give me a valuation over the phone. A week on and I never received the call. If he couldn't contact me then surely the professional thing to do is to pass the job to someone else. So I shall not be using Reeds Rains in the future.
Hi Debra,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
GoogleAfter dealing with a few poor quality local estate agents in the past 2 years, the staff at Reeds Rains have been a breath of fresh air. Welcoming and friendly as soon as I entered the building, and have been 100% honest and supportive ever since. Cannot fault them, particularly Katy Lever who I have conversed with the most - Keep up the good work.
5/5
GoogleI rented a house from Reeds Rains in Congleton back in July and I just would like to thank Megan & Stacie for their terrific support during this time. They managed to complete the paperwork for me very efficiently with great professionalism. I would like to thank them both and recommend Reeds Rains Congleton to anyone else...….I'm sure you will have a stress free time.
5/5
TrustpilotProfessional and friendly
Very easy to work with. Friendly and got the best deal for us.Glenn and the team are very professional, great service
Thanks Emma!
1/5
TrustpilotDo not I repeat do not use this agent
Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!
Hello,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us.Whilst it is disappointing for all parties concerned that this did not proceed to a satisfactory tenancy. Alison worked hard to find a solution to the issues raised by the third party referencing checks that are taken up. Our landlord clients were kept informed of the situation. Please email me at walderslade@reedsrains.co.uk or call me on 01634 200279 I would appreciate the opportunity to discuss this matter for you. Kind regards,Reeds Rains - Walderslade
5/5
TrustpilotThis estate agent’s have been amazing…
This estate agent’s have been amazing from day one the staff I have had dealings with have gone over and beyond caring professional and always there at the end of the phone re help and advice highly recommend !! special thanks to Keren who supported me at all times throughout final sale of the property H E stead
5/5
GoogleCallum at Reeds Rains Congleton has been excellent and provided a fantastic level of service. I would highly recommend.
1/5
TrustpilotFed up of being ignored
Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.
Good morning Matt, I am sorry to hear of the problems you have experienced communicating with my office. My team have been extremely busy as the housing market returns to full activity following the easing of lock down restrictions. Whilst we are pleased with these activity levels it has unfortunately meant that we have struggled to respond to some inquiries as promptly as we would like. As you are aware I have contacted you this morning and explained the above in more detail. Thank you for your understanding and hopefully we can assist you to find your next home. Kind regards,Cairn Morrison - Branch Manager - Reeds rains Morley.
1/5
TrustpilotBefore moving with this agency
Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.
Hello Rafael, I am very sorry you have been disappointed by the service you have received from our Salford Quays office. From our records, I believe that maintenance issues during your tenancy were acted upon promptly. I also dispute that the check out process was in any way an attempt to withhold your deposit monies unfairly.Please could you call me on 0161 236 9088 or email me at ian.jordan@reedsrains.co.uk and I will fully investigate the matter for you. Kind Regards,Ian Jordan - Lettings Manager.
5/5
GoogleReeds rains have been excellent in helping me with mortgage! Their mortgage advisor Wayne has been fantastic in making everything simple and easy to understand. I will definitely recommend his service to others in the future.
On behalf of Wayne and the team at Congleton, many thanks for your kind message. We look forward to assisting you again in the future. Warm regards, Tim Nixon Senior Branch Manager.
5/5
TrustpilotPersonal service
Andrew the proprietor was always available to discuss our sale and took responsibility for viewings as time passed. He did his best to negotiate with potential buyers as per our agreed strategy.
Thank you for your kind words. We are delighted to hear that you had a positive experience with Andrew. We appreciate your feedback and are glad that he was able to meet your expectations.
5/5
TrustpilotMark & Emma in the Wilmslow office did…
Mark & Emma in the Wilmslow office did a phenomenal job. From the start they followed my requirements to the letter. I was selling only so did not want to be in a long line. Within tel days and only the second viewing it was sold. They were brilliant with me, the buyers and the lawyers, the whole things was so easy. Completed in three and a half months.
5/5
GoogleI went to see a property with Callum, he was very punctual, helpful and approachable whilst showing me around the properties. He was knowledgeable on all questions I had and made for a very pleasant viewing Reed rains have been nothing but professional, hard working and enthusiastic. The whole experience has been smooth and enjoyable. I am very grateful for all their hard work and assistance.
5/5
GoogleCaroline at Reed's reins congleton worked extremely hard for us from start to finish to support the entire (very long) sale process and get us the best price - she was amazing! And went above and beyond. Thanks Caroline!
1/5
TrustpilotVery unhappy..
Very unhappy... They just never fixed anything... No quality, not that there is no high quality... No quality is the term to be used... Houses left in dump, mold... Unheated... Poor systems... And lickeage in the roofs.... They do not have to fix these over years... Their national economic strategy... Ahahaaaaaaa... Leaving country for such... Sorry... In USA I heard the economy is better... My family doesn't need such! Your welcome!
Hello Brigatta,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotAPPALLING SERVICE!
If I could have given this Company no stars I would have done so.Made an offer on a property several weeks ago and then made several calls to find out what was the outcome as no one came back to me. Initially blamed me for not providing proof of mortgage acceptance despite the fact I had the majority of funds in cash and informed the Agent that if there were to be a problem, a family member would cover the shortfall, so a cash buyer in every sense of the word. Also, I previously worked in a local Estate Agent and it is not normal for people to make offers against properties they can’t afford. Eventually told there were several family members involved and the situation was ‘complicated’. Made a final call into the offices on the 22nd to find out if there was any progress to be told matters were still ongoing.Last week I was sent an email from RR with a link for another property, the link was broken so I went onto their website to search for the property. Whilst scrolling through, how shocked was I to see ‘sale agreed’ against the property on which I made the offer. I received no notification either verbally or written of this at all and I was therefore never given an opportunity to increase my offer. I phoned the offices to advise of this situation and was told I was called on the 22nd when in fact as previously stated, it was I that contacted them! I had Vodafone search my account and they indeed confirmed no call was made by RR.Not only is this extremely poor management, it is also my understanding it is illegal to not be kept informed.I feel very sorry for the vendor as I would have offered full asking price and possibly slightly more had I have been given the opportunity, something sadly, they will never be aware of.
Hello,Thank you for your interest in one of our properties and we are sorry that you did not get the outcome you were hoping for. Please pop into the office so we can discuss what happened in more detail as what you have stated above does not match our records.Regards,Jeremy Knight - Owner
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Congleton.
