Reeds Rains reviews in Congleton

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017

★★★★★ 5/5

Trustpilot

Friendly down to earth service

Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months

Lynda · 26 September 2024

★★★★★ 1/5

Trustpilot

A stupid company with poor minded…

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

Brigitta · 6 July 2022

★★★★★ 2/5

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Nearly a year on from our initial …

Nearly a year on from our initial listing with RR I am still so unimpressed I felt the need for this review. And no I am not a continual whiner, if you look at my other reviews they are predominantly 5 stars.As they were agents for the new homes we were interested in we listed with them without comparison, rather stupidly I told them just that, I will not be so naive again. Initially things seemed OK although a bit more guidance on price may have been helpful, instead I suggested a hopeful figure which, hands up, my fault, was a bit optimistic. There was a pretty poor spelling error on the particulars which I pointed out twice but never got altered, but that isn't going to stop the house selling to be fair. 4 weeks on with no feedback (they do email Web stats but they are meaningless and despite asking for an explanation it was never forthcomming) or viewings I go into the office and drop the price £15k, a big drop but if it was £5k wrong they would have viewed and offered. And lo and behold viewings and a sale. Quickly followed by the chain falling apart. They wanted to leave the sold board up as our buyers were straight back on the market and would sell almost immediately, seemed odd but in hindsight.....we lived facing a very busy road and a sold board with their name on is priceless advertising! 3 weeks later and no communication from RR I took the sold sign down and told them, within 3 days 4 viewings the first of which offered and we accepted. My biggest mistake was to let them cancel the other 3 viewings, my words were "I trust you to act professionally and in my interests", what an idiot. Our 'perfect buyer' turned out to be anything but, we were never kept informed and pushed on with the reservation of a new build home, solicitors and all. 12 weeks later and our third exchange of contracts I call RR to say I trust all is progressing finally to be told "ah, she hasn't even asked her solicitor to do any searches yet"!! Next day I took their sign down went into their office and asked for my keys back, their parting words were priceless, "she really still wants to buy your house", oh really......thereby loosing circa £2500 on the new house purchase. Very poor communication, bordering on being missleading. Oh and one month later we went with another local agent who sold it 3 times in 2 days eventually to a real 'cash buyer' who was turned away by.....RR

Julian · 9 June 2017

★★★★★ 5/5

Trustpilot

Reeds Rains - Chester Le Street

Collected our keys from Reeds Rains Chester le street today and I could not be happier!The service I have received has been outstanding, genuinely the best service I have experienced in a very long time. I have dealt with many estate agents in the past but I must say this has been the best experience between them all. Thank you so much Janet and Susan. You are an absolute asset to the company. I really hope this is recognised

Samantha · 2 May 2018

★★★★★ 1/5

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Bad experience renting via this…

Bad experience renting via this company. Held onto my deposit for a very long time and took a considerable amount of money from it despite the property being left in a much better condition than the start. Favoured the landlord at all points in the tenancy.

Mike · 24 October 2024

★★★★★ 1/5

Trustpilot

Hopeless service, disinterested customer service, sharp practice over fees

The irony of this is that I AM an estate agent, albeit from out of the area, so to have been 'had over' so badly by this Company is doubly embarrassing! My only excuse is that I left the dealings to my wife, and it was difficult for her being faced with such an accomplished deception. Usual story with amateurs such as this. Turned up and overvalued the house. - £540k against an eventual value of 450k. Promised the earth to justify his quoted 1% fee before writing it on the agreement at a FIXED FEE, rather than the 1% quoted, and based on the asking price that WE set, having recognised that his assessment was preposterous. My wife questioned him on the fixed fee at the time and he said, 'oh don't worry. If it goes for less we'll drop it then.' Naive perhaps, but my wife is a lovely trusting person, and I wasn't there AND didn't check it after the event. He also sold us the 'professional photography' for £150. Two visits later by the photographer the photos were so bad that we asked for a normal office camera to be used by the manager which, under strict guidance, were much better. Two WEEKS later the details were still not available due to missing information and incorrect room measurements. The 'service' that followed was, frankly, laughable, from start to finish, despite the promises made at the beginning. During the whole process they spoke to my solicitor ONCE, and later claimed that was an acceptable standard of service. It was so bad we resorted to having to deal directly with our buyers. Even at the eleventh hour, the day before we actually exchanged, the Manager told me exchange wouldn't be taking place for another week. It turns out he didn't know it was possible to exchange on a nil deposit. Now, its true that a member of the public might not understand fine detail like that, but it's reasonable to expect the self-proclaimed expert himself to know the fine detail, isn't it? My issue with this, actually, is not that the sale didn't go through, it did. But the lies he's told his 'customer service' department to get out of it are the epitome of why the industry has such a bad name. The customer service was just as bad as the selling experience. The first two letters of complaint I wrote were to the area manager. He didn't even bother to acknowledge them. The 'Customer Service' person then only answered the points she wanted to and ignored the others despite being asked directly for an explanation as to why and a response. Nothing. Then sent some cut and paste whitewash of a response trying to justify the branch behaviour. Shame on you Reeds Rains for supporting this practice and accepting the manager's lies as truth. My advice to EVERYONE either on the market with them or even THINKING about using them is, think again. Or at least be aware what you're getting yourselves into.

V · 23 January 2017

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022

★★★★★ 5/5

Trustpilot

Brilliant service throughout

Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.

Paul · 1 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent estate agent

We wanted to sell our house and chose a national company of estate agents with many branches all over the country because we thought they would do a good job so we instructed the Poulton-le-Fylde branch of Reeds Rains to put our house on the market. When I first rang the branch I was happy with their telephone manner and so thought they would be trustworthy. But we were wrong and almost straightaway, things started to unravel. The marketing description of our house contained a lot of spelling mistakes, some grammatical errors and some albeit minor inaccuracies and we had to correct all those before we were happy with it. The manager explained that all viewings were to be done by the agents and we were happy with that but it never happened; of the very small number of viewings they arranged, every time we had to drop everything and show the potential buyers round ourselves, sometimes at short notice. There was always an excuse...they were short staffed or on their own in the branch. In one case, a potential buyer knocked on our door and said they could not contact the branch to arrange a viewing. I rang the branch one Saturday afternoon and no one was there even though they should have been open. When I queried this later, the staff member said she was out conducting a viewing in total contradiction of what I was told. The worst aspect was that the manager lost our key. He collected it from us on day one and it simply was not entered into their system. I only found out when I received an email when we were on holiday that there was a potential viewing but the branch manager did not know how to get access to our house. I had had at least 3 separate conversations with him and his staff about us being away but at no time was this missing key mentioned. It was eventually found in a drawer, unmarked. I think this is totally unprofessional behaviour for a commercial organisation. He never even contacted us to apologise, he left it to his junior staff members to sort it all out. We cancelled our contract with them as soon as we could and I would not recommend this branch under any circumstances.

Laura · 25 July 2016

★★★★★ 5/5

Google

Really pleased with the Letting Service provided by Cheryl, Tim and the team at Congleton branch. Cheryl couldn't be more helpful and provided a personal and professional service throughout the process. After valuing our home and marketing it to the right kind of people our new tenant was ready and waiting to move in within the week. Cheryl has followed up with calls to check on how things are going and this gave us the feeling that she really cares. Would strongly recommend to anyone who needs help to get the right kind of tenant for your precious property.

Mr · 17 June 2016

★★★★★ 5/5

Google

I'm extremely pleased with the service I have received from reeds rains congleton. As a tenant I have dealt with Cheryl mainly, although all the staff are very professional and helpful. I found Cheryl to be very knowledgeable, answering any queries I had and thoroughly explaining all procedures during the process of taking up a tenancy, which from experience can be confusing and frustrating. This was not the case here as everything was done very efficiently, with a very pleasant approach as well which helps keep the stress levels to a minimum. In my opinion it is the best letting agent in town :-)

Melanie · 17 June 2016

★★★★★ 5/5

Google

I have received an excellent service from Reeds Rains in Congleton. I had not rented for over 10 ears and Cheryl was very patient when helping me with all the forms and my numerous questions. She reacted quickly and successfully when I had an issue with obtaining a phone line and broadband. I have found that if I need advice or assistance with my tenancy, Cheryl and the rest of the team at the Congleton Branch are friendly, welcoming and above all professional.

Karen · 17 June 2016

★★★★★ 5/5

Google

re - Finding a Property to Rent I cant speak highly enough of my experience with Reeds Rains. I had the pleasure of dealing with Robert Nichol and I have to say that through out the whole process not only was he very professional, thorough and prompt but he also showed great empathy with the situation that I was in. Whilst other estate agencies had pretty much decided that they wouldn't or couldn't help me to find somewhere to live, Robert never showed any doubt that he would find a suitable property for my daughter and me to live. It was like a breath of fresh air to speak to somebody with a positive and can do attitude. I was always able to get in touch with Robert which was really good and the whole process was so refreshingly straight forward, from start to finish. My daughter and I would like to thank Robert Nichol for all of his hard work which has given us the opportunity to create a beautiful home which we are both in love with and now feel very settled. I would definitely recommend Reeds Rains/Robert Nichol to friends/family/others as I have absolutely no doubt that they would also receive an excellent service. Thank you so much Rob.

Sally · 17 June 2016

★★★★★ 5/5

Google

I have recently brought a fantastic barn conversion through Reed Rains in Congleton. I found all of the staff very friendly and professional and they are a very happy team. In particular i would like to give Rob a really special thank you a very high 5 out of 5. Rob was with us the night that we put the offer in and her has been with us all the way through the purchase to finally collecting my keys on friday 26th Feb to my dream home. Rob was just great very helpful, patient, knowledgeable and always there for us via telephone,email and in person. I would recommend Reed Rains in Congleton to anyone and in particular Rob my experience with buying my dream home was first class service.

Louise · 17 June 2016

★★★★★ 5/5

Google

Excellent service from Tim and his team at the Congleton branch. From the initial meeting at our house, Tim was friendly yet extremely professional. This was our experience of the service from the rest of the team; especially Rob who kept us updated with the progress of viewings on the phone with his enthusiastic demeanour and Emily who handled our negotiations for us and always responded in a timely fashion. We won't be planning on moving for a bit but I will be using Reeds Rains when we do and would recommend them to anybody. Our thanks go to Tim and his colleagues for taking much of the stress out of selling our house.

Nick · 17 June 2016

★★★★★ 1/5

Trustpilot

Too under resourced to provide a reasonable service

Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.

Peter · 21 May 2022

★★★★★ 5/5

Trustpilot

Efficient and informative staff.

Staff are very helpful and knowledgeable and assisted me in making an informed decision about the properties I was viewing for purchase. I viewed several properties before settling on the one that was most suitable for my needs and the staff kindly facilitated this process.

ELLIS · 25 October 2024

★★★★★ 5/5

Trustpilot

Managed a very long chain well

We chose RR after getting valuations for 4 companies. The sales brochure and metaport videos were excellent. Initially we have plenty of viewings, things quietened over winter so we took if off the market. We re marketed with a price reduction in spring and quickly had an offer.RR helped arrange a conveyancer: perhaps not our best decision.RR were calm in a crisis when completion approached and the very long chain was getting fraught. Completion day was smooth.Overall, very happy.

Chris · 22 September 2024

★★★★★ 5/5

Trustpilot

Having not sold a property for a very…

Having not sold a property for a very very long time I was apprehensive about the whole process. Richard Hague ( Doncaster) and the delightful ladies who answer the telephone, so far have made the sale very stress free. The help and advice the whole team have shared with me has been brilliant. Thank you. I based on my findings would certainly recommend this branch of Reeds Rains.

Anne · 10 July 2023

★★★★★ 5/5

Trustpilot

Great Team at Reids Rains on the Ormeau Rd, Belfast.

The Team at Reids Rains on the Ormeau Road, namely, Ryan, Grainne and Eileen were excellent right throughout the process. They were always professional, courteous and helpful, pointing us in the right direction. From arranging viewings to negotiations, as well as constantly keeping in touch about the latest developments, they were very supportive. I would highly recommend them to you.

David · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent !!!

Thank you Reeds Rains…you were amazing !James of Reeds Rains Scarborough is THE person you need to get you through the uncertainty of selling and buying. Very professional on a relaxed personable level providing updates on a daily basis.Thank you Clarke for the introduction to your agency. The whole team are great, very well informed and very helpful. Highly recommend

Mark · 17 October 2022

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH REEDS RAINS!

DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.

Thomas · 20 April 2022

★★★★★ 5/5

Trustpilot

Thanks to Naoimh at Reeds Rains Ormeau

Thanks to Naoimh at Reeds Rains Ormeau, my trepidation about renting out a flat I own became a pleasure. Naoimh took care of everything and the full management package was exactly what I needed. I feel reassured that the tenants are caring for the flat and also that their own needs are met. Naoimh has been brilliant, a very friendly, helpful, efficient and professional person to deal with. Thanks Naoimh !

CollectPlus · 27 January 2021