Reeds Rains reviews in Congleton

★★★★★ 1/5

Trustpilot

Waste of time

Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.

Cristina · 30 September 2021

★★★★★ 5/5

Trustpilot

Brilliant experience with reeds

After a big struggle to find a house for me and my son in the Bedworth area. Reeds rains were amazing and got me and my son into a lovely property very quickly. A Lovely team and great support! I had Sarah helping me and she was just awesome! So thank you all! I highly recommend.

Lee · 5 November 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Mark & his team…

Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou

Paul · 8 March 2023

★★★★★ 1/5

Trustpilot

Wasters and money grabbers spastics for staff!

If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!

Kevin · 4 July 2023

★★★★★ 5/5

Trustpilot

Cannot fault Reeds at all

This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.

Georgia · 26 August 2021

★★★★★ 5/5

Google

I first came into contact with Katy when we met at my Mothers Bungalow for a property valuation with regards to selling the property to fund my mothers care in a home due to her Vascular Dementia. Katy arrived on time and was dressed smartly with a professional but friendly manner. She had prepared a portfolio which showcased the property to great effect. Katy's knowledge of the local area was impressive she had properties similar to my others that had sold recently at competitive price. When it came to pricing the property Katy was spot on with a value of 25k above my estimation and to my delight sold for £170k which was beyond my expectations. Katy was very responsive to my calls, emails and questions and dealt with them in a timely manner. I have been impressed with Katy's interpersonal skills and professionalism.PositiveProfessionalism

Denise · 25 August 2021

★★★★★ 5/5

Google

Putting my house on the market I had multiple different agencies come and discuss pricing and also the strategy for selling the property. Katy at Reeds Rains was amazing not only did she take the time to explain everything in great detail but also explained to us why the traditional way of pricing and selling a house isn’t something she wanted to do for us. I saw this as extremely progressive and it helped us get maximum value for our property sale. If Katy hadn’t been so informative and taken the time to really have us understand the way our property should be marketed and why then we would have gone with a traditional selling method and I honestly believe we would not have got as much for the sale of my property. Katy did an extremely good job and my house sold with a few days of being on the marketPositiveQuality, Professionalism

Steven · 25 August 2021

★★★★★ 1/5

Trustpilot

Ignorant and clueless

Up till now I've had no issues, but my rent was due and after several days with no request for payment I decided to email them and ask what was happening, several days later no reply. Email again, no reply. Call the local branch who apparently don't deal with my address anymore and don't know who does. Not wanting to go into arrears I contact the letting department on a Southampton number, eventually they say you need to contact our other department, give me a number, once again they didn't know about any arrangements made previously about paying in advance etc. Basically I had to CHASE MYSELF FOR THE RENT. Absolutely disgraceful ignorant company and it's not the first time I have asked them something only to be completely ignored. Don't bother replying because I'm not interested.

Ronnie · 27 June 2023

★★★★★ 5/5

Google

I have used this estate agents on numerous occasions to buy and sell property. I have always dealt with Stacie Murray as she is extremely efficient and knowledgable. I would highly recommend Stacie and the team in Congleton, especially if you want the purchase to go through swiftly.PositiveResponsiveness, Professionalism

Johanne · 16 June 2021

★★★★★ 5/5

Trustpilot

Helpful and informative

We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out

Christina · 18 June 2024

★★★★★ 1/5

Trustpilot

8 Helmsley Close Dl17 8SS

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Reggg · 26 June 2023

★★★★★ 5/5

Trustpilot

On the move.

Everything went so straight forward I was a bit apprehensive but was soon put at ease by the staff very good experience over all I have lived in the same street from I was 3 that's coming up on 60yrs so it was a biggy for me but thanks to reeds and rain and the good attentive staff it's nearly all settled so big thanks to all you guys

Jacqueline · 20 January 2023

★★★★★ 5/5

Google

Tim and the team are always available and focused on getting people into their new homes; we had a buyer fall through on a local development and within a week the team had found a new (qualified) buyer ready to proceed - with luck that person should be in their new home in the next 10 days.

Charles · 17 June 2018

★★★★★ 5/5

Trustpilot

Reed rains rhyl

Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team

Michael · 2 July 2024

★★★★★ 5/5

Trustpilot

Brooke is excellent at showing people…

Brooke is excellent at showing people around and negotiating

Mrs · 8 October 2024

★★★★★ 5/5

Trustpilot

Reeds Rains in St. Helens/I am sold auction

Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!

Marianne · 10 May 2022

★★★★★ 1/5

Trustpilot

waste of time

booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack

Deimante · 16 June 2023

★★★★★ 1/5

Trustpilot

Playing people hopes and reams

I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.

Melis · 16 June 2023

★★★★★ 1/5

Trustpilot

I’m not sure what their issue is but…

I’m not sure what their issue is but I’m starting to go down the route of discrimination. I applied to two different properties to rent and they sent me an application. I reduced the price on both properties with my offer. I heard back from Sophie stating that’s they have gone with another application and will let me know if it doesn’t go through. The next day that property was on rightmove again,for the exact price I wanted it for. I called, resubmitted my application, left voicemails you name it. They told me she was only working for one hour in the day and that she will contact me tomorrow. We are going on two days now and have heard absolutely nothing.The second property I put in an application for. They didn’t even get back to me. Just re andvertised again at a reduced price. Didn’t let us know, didn’t even try to renegotiate which we were open to.I don’t know if they have a problem against us in particular but as I am reading some reviews nobody has been treated like us. Really disappointing to see because we more than meet the criteria.

Natalie · 15 June 2023

★★★★★ 1/5

Trustpilot

Poor experience - beware

If you choose Reeds Rains, and hand the keys over to them for their accompanied viewer, please check your property as soon as possible after any viewings. We ended up with a significant repair bill after a redundant disconnected shower was operated (Who knows why, but the accompanied viewer was there in charge of the property?) resulting in water leaking into the kitchen below and collapsing the ceiling, initial consultation with a caring branch manager escalated into a complaint which of course sided with the accompanied viewer, a very biased process. Very little empathy and absolutely zero goodwill. **Update, just read the reply from Reeds Rains probably ticking their caring box, as expected heard nothing from them. Empty promises!!!**

Neil · 14 June 2023

★★★★★ 5/5

Google

Me, my partner, and our 13 week old daughter were struggling to relocate due to me changing jobs and time was running out. We couldn’t find anything suitable anywhere but then we spoke to Lania at Reeds Rains and she literally went out of her way to help us. She’s extremely genuine and adds a very personal touch to the whole renting process. By far the best agent I’ve ever had to deal with.

Steve · 16 June 2022

★★★★★ 5/5

Trustpilot

The team at Reeds Rains,bamber Bridge…

The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all

Miss · 2 July 2021

★★★★★ 5/5

Trustpilot

Highly recommend

Myself and my partner have just bought our new home from reeds rains and I can not praise them highly enough. One of the estate agents in particular Dawn went above and beyond to help make our purchase as smoothly as possible.We experienced a lot of problems on our selling side and reeds rains ended up taking charge of our sale as well as our purchase.Can not praise them enough. They’ve been absolutely outstanding amazing communication/updates and so pro active. They managed to get communication going with various solicitors too in order to complete the chain

Nomie · 2 July 2021

★★★★★ 5/5

Google

I've just bought a house from Reeds Rains and found the whole experience professional and friendly. The whole team in Congleton, especially Caroline, who went above and beyond to make the whole process as smooth as possible. All the staff are very friendly, professional and come highly recommended.PositiveProfessionalism

Jonathan · 16 June 2021