Trusted Agent profile · Congleton
★★★★★
2,240 reviews across 2 platforms
14 High Street, Congleton, CW12 1BD
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Congleton, at 14 High Street, is rated 3.8 out of 5 across 2,240 reviews on two platforms, including 264 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Congleton.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent estate agents
Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad Ethan was able to assist you.
5/5
TrustpilotHouse sold with the first viewing.
We are so happy to hear your house sold quickly and that our team was helpful. Thank you for your kind words! Regards, Reeds Rains
5/5
GoogleReeds Rains, and Stacie in particular, were thoroughly professional in all our dealings with them. The sale of our flat was significantly delayed, through difficulties experienced with the buyers solicitors in particular, and without the reassurance, drive and proactiveness shown by Stacie, the sale may not have gone through. Despite our need to be kept informed and progress the sale at speed, Stacie / Reeds Rains were the only ones who showed the urgency we required.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI wanted a known brand and a company…
I wanted a known brand and a company that offered an attentive and professional service. I knew Clark Morton the branch manager from working together 18 years ago. He has always been polite and courteous and his team reflect his professionalism. I received several viewings very quickly and it sold as quickly. The feedback has been excellent and regular
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our service attentive and professional, and that you were pleased with the speed and efficiency of the process. We strive to provide our clients with the best possible service, and we're delighted that your expectations were met.
1/5
GoogleThe fact that the door was open gives it one star . Walked in and two assistants on the phone I waited patiently and the gentleman came off the phone never looked up never acknowledged my presence and made another call . To say it was rude …
Dear Julie, Thank you kindly for your response. Here at Reeds Rains Congleton, we are a … More
5/5
TrustpilotPeter G
Peter G. Libertine | Financial ConsultantWhat a pleasure it was to have Peter advising me with my mortgage not only was his attention to detail spot on he also helped me with advice and suggestions with my Solicitor and help drive things forward, he made me feel relaxed and worry free throughout the process and made everything an absolute pleasure. I can’t say this enough…. If anyone is after help and wants someone who makes you feel relaxed and makes everything feel personal then Peter is your man. Thanks for everything Peter Regards Mike garry
5/5
GoogleReeds rains Congleton were very helpful. They booked us a viewing at a very short notice. Callum and Caroline did all they could to move the process forward quickly. We are very happy with the service and would highly recommend them
5/5
TrustpilotWe viewed a property in Rye today
We viewed a property in Rye today, we met Hannah from the Rye branch. She was very helpful, knowledgable and professional and even though the property was not right for us she is looking out for something more suited to our needs. A big thank you to Hannah and we look forward to dealing with Reeds Raine again soon.
5/5
TrustpilotReeds rains ….excellent estate agents
Reeds rains have managed my property for several years. All the team members have always been very efficient and professional especially Tammy and Dan for whom nothing is too much trouble. I would commend Reeds Rains to all landlords
Thank you for your review <3
5/5
TrustpilotReeds Raines Rye - Lettings Manager
What a great team - over the last few years ( 3 at least ) I’ve used Reeds Raine for my rental properties and the sale of my home. The team works really well together, giving a seamless joint between “Lettings” and “Sales”. Lydia has been a constant, contactable touch point - her assured and local knowledge is a real benefit, providing insights and contacts that have made the “landlord” role easy and hassle free. Lydia has personally formed an invaluable bridge to the Sales team. It was Lydia’s high levels of customer service that formed my decision to use the Rye Reeds Raines Team to sell my house. Stuart pulled out “all of the stops” to get the sale of my property across the line to my set deadlines - leaving me free to focus on the purchase of my new home. I recently visited my old “home town” and was given a warm welcome by Lydia in the Rye office. I would highly recommend the Lettings (Lydia) and Sales team ( Stuart). Jim Creavin
5/5
GoogleI was extremely impressed with the level of service I received during the sale of my Property. Stacie was my point of contact and she was absolutely brilliant, very personable and professional, and nothing was too much trouble. No matter what issue arose she would go out of her way to help to resolve it. First class service. Thanks
Thank you Richard for allowing us to sell the development on your behalf. I'm delighted that you found the service 'first class' and Stacie is very grateful for the kind words. We look forward to more builds in Congleton soon.
1/5
TrustpilotReeds rains is the worst estate agency…
Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.
Hi Jincy,Sorry to read your review. We would like to look into this for you. We have sent you a request for more information, this will come directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleHannah is absolutely brilliant. Overall a very capable and helpful team found a tenant for my house in no time at all. The process was easy to follow and professionally managed.
5/5
TrustpilotOur experience with Reeds Rains Grimsby
Our experience with Reeds Rains was second to none. We had a private sale before marketing with Dave which fell through right when we found a property we wanted to buy, this meant either pulling out of our purchase or finding a buyer quickly (which usually comes with a great financial loss). Dave managed not only to find us a buyer before hitting the market, but get us THREE full asking price offers and one £10k over asking price too. Our property wasn’t in the best of conditions or the easiest location to sell so this kind of service really stood out from the crowd. Well done Dave and team 👏🏼
5/5
TrustpilotThrilled with the service from Reeds…
Thrilled with the service from Reeds Rains Gosforth. We were sceptical we could even achieve the asking price, but the team at Reeds Rains were confident we would. In the end they negotiated 15k over asking! Over the moon with the service we have received from them - thank you
5/5
GoogleHannah and the team at Reeds Rains were awesome. Taking the stress out of looking for and letting a property. The laison with landlord and handover of the property was professional and thorough. I would absolutely recommend Reeds Rains. A big thank you 😊 …
5/5
Trustpilot5 Star service
Paul and the team were excellent, very helpful and efficient
We appreciate your kind words about Paul and the team. We are thrilled to hear that they provided you with such a positive experience.
1/5
TrustpilotNo respect for tenants, choose anywhere else
Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!
Hi Charlotte,Sorry to read your review. I have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPoor experience
Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.
Dear Reeba,We're truly sorry to hear about the disappointing experience you've had with our agency. Your feedback is important, and we're committed to addressing your concerns.To better understand the issues you've encountered and improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
1/5
TrustpilotChaos, inexperience, under qualified
Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!
Hi there,We are deeply sorry to hear about the challenges you've faced during your tenancy. Your feedback is crucial, and we take these concerns seriously.To ensure we fully understand the issues you've raised and take appropriate actions to improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
TrustpilotRecently moved into a new property with…
Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!
5/5
TrustpilotAdele is a blessing to the CONGLETON BRANCH
I have been letting a few properties out with different agents over the years but my recent property letting in Congleton was the most stress-free and comfortable process I have experienced. Adele took care of the whole process and got everything sorted for me, she came out to the property within a day and I have never met a more bubbly and enthusiastic person. She told me she had only just started at Reeds Rains but I wouldn't have guessed it from her confidence and knowledge. Most agents just want to get in and get out as soon as possible but all we could do was chat about my experiences with my previous lettings and also how Adele is just moving into her new house with her partner.After Adele came round, the Congleton branch kept in touch and updated me on all the applications. I now have some amazing people renting my property and I owe that to them.If you want a stress-free and smooth experience then I wouldn't go to anyone else! Ask for Adele too!
5/5
GoogleDavid Harrison has been an absolute star having dealt with him for both a sale and a purchase with Reed Rains. He has an in-depth knowledge of the area and managed the property buying chain with expertise and professionalism. Always there to answer any questions and give an update as required. I'd wholeheartedly recommend Reed Rains (Simon F)
Thank you for the recommendation Beth. David is made up with the kind words and is always on hand if you need any assistance in the future.
1/5
TrustpilotDiscriminatory
DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.
Hi there,Sorry to read your review. We would like to investigate this further for you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Congleton.
