Reeds Rains reviews in Congleton

★★★★★ 1/5

Trustpilot

Reeds Rains Wrexham

Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.

Ken · 16 October 2020

★★★★★ 5/5

Trustpilot

Stunning sales service

When you entrust your house sale to Estate agents it’s usually a nervous , stressful time . With the Congleton branch of outstanding professional women the service is second to none . The gentleman in branch not the same level of service ......Every woman within the business I’ve spoken to throughout my unusual property, have guided me from start to finish ....Katie is my main point of contact and I can recommend Her as the perfect agent , without her by house would not have had the footfall re viewings ....

Customer · 13 October 2020

★★★★★ 5/5

Trustpilot

Great Service

Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!

Siena · 23 March 2023

★★★★★ 2/5

Trustpilot

Slow, misrepresentative and poor attitude

I’m in the process of trying to rent a flat through this company and the level of service hasn’t been great. The listing for a studio shows a 1-bed and gives a studio rent; the virtual tour is the same. I’ve asked repeatedly for an application form and they’re dragging their heels with providing this to me. I love the property and I want to move there as soon as I can but the way the company has acted so far is seriously making me want to look elsewhere. The attitudes of the letting negotiators and agents are also really poor considering I’m eligible, eager and highly interested.

Mo · 7 February 2023

★★★★★ 1/5

Trustpilot

Left in the dark by Nicola Baines.

I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.

Anonymousperson · 17 December 2024

★★★★★ 5/5

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Professional

Professional, helpful service and the house was sold quickly!

Debs · 11 February 2026

★★★★★ 5/5

Trustpilot

Matt at Reeds Rains Portishead was so…

Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x

MS · 21 June 2024

★★★★★ 5/5

Google

The team at reeds rains have been wonderful in helping us with our first mortgage, I cannot thank Robert Nichol enough for setting up the first appointment with their wonderful mortgage advisor, Nicola Beard. Both of them have been professional and efficient whilst helping us buy our first home. Thankyou reeds rains!

Ellie · 26 August 2018

★★★★★ 5/5

Google

Great service. Staff were always happy to help and we’re quickly to respond to my emails and phone calls. A special shout out to Stacie who was very organized and helped me from start to finish buying my property. Thank you Reeds Rains.PositiveQuality

Alicia · 25 August 2021

★★★★★ 5/5

Google

I'm not one for posting reviews for the sake of it however on this occasion I just feel compelled to do so. Having instructed my legal team from hell I was on a loser from day one in my quest for a smooth transaction for my sale and purchase However I soon had the benefit of Reeds Rains Congleton on my side, Stacie was my contract at the branch and without her I think I would have given up my dream long ago! Stacies sheer determination, updates and polite and professional assertiveness with the solicitors got my home bought and sold I cannot praise her enough she has been outstanding in her efforts and assistance and constantly keeping me updated and informed Thankyou once again One very happy custmer

Caravan · 16 June 2020

★★★★★ 5/5

Google

I would just like to say a massive thank you to Stacie at Reeds Rains. She has been absolutely brilliant from start to finish. We were part of a large chain and Stacie ensured that we completed on the date required and kept in touch with me every step of the way. Even if that was more than normal! She understood we needed to be in as soon as possible with expecting our second child and made every effort to make sure that happened. Thank you! Paul

Paul · 16 June 2020

★★★★★ 5/5

Trustpilot

selling during Covid…

I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!

Carol · 15 June 2020

★★★★★ 5/5

Google

I couldn't recommend Tim and the team at Reeds Rains Congleton enough for their hard work, determination and dedication in selling a development of new homes on my behalf, providing a friendly and professional service along the way. Give them chance to sell you home and I'm sure you won't be disappointed!

Sue · 17 June 2018

★★★★★ 5/5

Trustpilot

5 Stars all the way for the staff at…

5 Stars all the way for the staff at the Wilmslow branchMy property is currently sold STC with Reeds Rains and I'm purchasing my next property through them too... I must say their service is very professional, friendly and prompt, the staff cannot do enough for you! Everything is explained which is great with no hidden agendas.. An amazing service and highly recommended!!!

Ms · 14 February 2023

★★★★★ 1/5

Trustpilot

Premium price but not premium service - Holderness Road, Hull branch

This estate agent's fees are nearly double that of other estate agents in Hull to sell a property and the service they provide is appalling. They wanted to charge me an additional £200 for photos of my property 3 weeks before Christmas. I refused and took photos of the property myself. After the sale was agreed I waited a month for an update on how the sale was progressing and in the end had to ask for it. In that time the Sales Associate dealing with my property had left the business and my buyer had gone on holiday without putting a mortgage in place. Reeds Rains never proactively informed me of either of these things. When I complained about their bad service the Sales Associate was rude told me 'it wasn't her job to give me updates on the sale' and that it was my solicitor's responsibility. The Branch Manager simply said 'he took everything on board' but never actively did anything to manage the situation. They also made several error on official documentation and never provided me with written details of all viewings and offers.They made the process difficult and stressful so I ended up contact my buyer directly so that I could complete the sale as Reeds Rains offered me no assistance. Reeds Rains are one of the most expensive estate agents in Hull and from the service I received the only way they helped was to post my property on the property marketplace websites - something most estate agents do to sell a property. If you are considering selling your property in the future please help yourself and use a local estate agents, not this national company. Their fees will be less and you will probably get a better service.

Rebecca · 12 May 2020

★★★★★ 5/5

Google

We recently bought our first home through reeds rains and had a great experience. Max supported us through each part of the process and worked around our work schedule to ensure we had the time. I highly recommend Max and Caroline (and the whole team) in Congleton to anyone.

Louis · 16 February 2024

★★★★★ 1/5

Trustpilot

Useless

Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs

Sarah · 29 December 2022

★★★★★ 5/5

Trustpilot

Very friendly and professional service

Very friendly and professional service. Definitely recommend

Customer · 6 October 2026

★★★★★ 1/5

Trustpilot

Our family moved into a rented property…

Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.

PF · 22 December 2022

★★★★★ 5/5

Google

Megan and the team were nothing less than amazing! Being my first time renting, i was helped throughout from requesting a viewing to getting my offer accepted and moving in, i was constantly kept in the loop and even after i got my keys i was still emailed to ensure my move in was going well! Cant thank Megan and the team enough and would definitely recommend to anyone looking to move to Congleton!PositiveResponsiveness, Professionalism

Kevin · 16 June 2021

★★★★★ 5/5

Trustpilot

Amazing service from the Reeds Rains team in Scarborough

The Reeds Rains team in Scarborough are very friendly, helpful and professional. We would especially like to thanks Alex Kennedy who has helped us throughout the whole process as first time renters, she always answered any questions we had and made the whole process a lot easier! Everything went smoothly and Alex proactively ensured all documents were received. Thank you so much Alex!! We would highly recommend Reeds Rains to others!

Asya · 8 February 2022

★★★★★ 1/5

Trustpilot

Appalling service at an important time.

After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.

Sharon · 8 December 2022

★★★★★ 1/5

Trustpilot

What an appalling company

What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs

Louise · 1 December 2022

★★★★★ 1/5

Trustpilot

My experience as a guarantor

My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID

Lynda · 5 December 2024