5/5
TrustpilotEasy and quick service thanks to…
Easy and quick service thanks to Michael Ferris and the team.
Trusted Agent profile · Congleton
Butters John Bee Congleton reviews
★★★★★
1,316 reviews across 2 platforms
43 High Street, Congleton, CW12 1AU
Butters John Bee's office in Congleton, at 43 High Street, is rated 4.3 out of 5 across 1,316 reviews on two platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotliz thompson was direct and friendly…
liz thompson was direct and friendly helping with my enquiry and left me feeling very relaxed and no longer worried about my enquiry 😊 excellent! ty liz thompson
Agent replied · 17 June 2024
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotUtterly and truly shocking
Utterly and truly shocking , I have never experienced such an unprofessional and incompetent approach in my thirty plus years of letting properties, they must be avoided at all costs
5/5
TrustpilotJo was excellent
Jo was excellent, very friendly and willing to find a way to solve problems when they arose. Would definitely recommend them, would definitely use them again in the future.
Agent replied · 17 June 2024
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Please let us know if there is anything else we can do for you; we are more than happy to help! Many thanks, Butters John Bee Stafford.
5/5
TrustpilotExcellent communication kept informed…
Excellent communication kept informed of all events as they took place. Quick to instigate letting availability and information of prospective tenants. Would be happy to use in the future.
Agent replied · 17 June 2024
Dear Cynthia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to be of service to you again in the future. Best wishes, butters john bee Newcastle under Lyme Lettings
1/5
TrustpilotI wouldn’t trust this Company with…
I wouldn’t trust this Company with selling on Markets. Don’t expect a response to emails or telephone calls because you won’t get one.
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
3/5
TrustpilotOK as an Estate agent but don’t use their solicitor referral
Although the as an estate agent BJB provided an adequate service. But their solicitor referral is something I would not recommend. I found out that BJB are paid a large fee for each referral and that fee is no doubt clawed back through the solicitors fees, The solicitors recommended were Poole/Alcock and we are not happy with their performance at all.
5/5
GoogleVery responsive and great team
Agent replied · 20 June 2024
Thank you for your kind words, Well done Congleton BJB
5/5
TrustpilotMolly Farrelly
Molly has been very helpful and proactive. Thank you.
1/5
TrustpilotDon't use this agency
Don't use this agency! They have completely deceived a local charity supporting those in need: Providing them a building strewn with rubbish bags, without a working boiler!
Agent replied · 17 June 2024
Dear Davinder, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMolly (based in Stoke)
I was fortunate that Molly (based in Stoke) took my phone call. Molly took the time to understand my issue and took the necessary steps and resolved the matter. The 5 stars are for Molly, and not for BJB, they have too many departments and locations. It’s always a struggle to get through to the right person.
5/5
TrustpilotExcellent service from Danielle Thompson
Excellent service from Danielle Thompson whose combination of professionalism, competence and common sense makes dealings incredibly easy and straightforward. Always responds quickly, efficiently and to the point. Very impressed!
Agent replied · 17 June 2024
Hello Catherine,Thank you for your 5* review and kind words. Please let us know if you ever need any help in the future.Kind regards,Charlotte Foden Hanley Lettings
5/5
TrustpilotDebbie Lomas at Butters John Bee…
Debbie Lomas at Butters John Bee Newcastle Office provided an excellent five star service throughout the whole process of purchasing our family home. Thank you for all your help Debbie!
Agent replied · 17 June 2024
Thank you for taking the time to let us know how we did. Debbie is delighted you had a good experience with her.RegardsJulia Bramfitt CPEA FNAEABranch ManagerButters John Bee, Newcastle under Lyme
5/5
TrustpilotVery professional and friendly team
Very professional and friendly team. Thanks to them choosing, applying and moving in to the new house was nice and easy. Very big thank you for all of you.
Agent replied · 17 June 2024
Thank you for your kind review Adam. We hope you are very happy there.
5/5
GoogleEasy process, good communication throughout the whole process. Lettings team (Michael and Suzanne) was very helpful and tried to facilitate the process as much as possible. No complaints whatsoever.
Agent replied · 20 June 2024
Hi Bruno Thank you so much for your great review, we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance. Kind Regards Michael Ferris Congleton Lettings - BJB
5/5
GoogleBJB provided a fantastic service throughout the whole process of letting my property out. The whole team are extremely helpful and gave me detailed advice. would 100% recommend them.
Agent replied · 20 June 2024
Dear George Thank you so much for your great review, it was a pleasure to deal with you and your fantastic property. If we can be of any further assistance please do not hesitate to contact us. Kind Regards Michael Ferris Congleton Lettings - BJB
5/5
TrustpilotMichael & Suzanna at Butters John Bee…
Michael & Suzanna at Butters John Bee Congleton have been very professional and helpful and kept me informed at every stage. I would recommend BJB going forward. Penny Greenwood
Agent replied · 17 June 2024
Dear PennyThank you so much for your fantastic review, we really appreciate your time in providing these great comments, it has always been a pleasure dealing with you and your lovely flat, please do not hesitate to contact us if we can be of help in the future..Kind RegardsMichael FerrisLettings Manager - BJB Congleton
5/5
TrustpilotFirst class service
First class service from Elisha at butters John bee in Wolverhampton. Found me a flat which I am now happily settled in. Couldn’t be happier. Thank you!
Agent replied · 17 June 2024
Claire Taylor, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleBrilliant service!! 5stars!
Agent replied · 20 June 2024
Thank you for your kind words Alex. Congleton BJB
5/5
TrustpilotLovely staff and service
I have rented with them for 2years now and never had any problems. Staff are very helpful. Andrea and Charlotte are both lovely.
Agent replied · 17 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotSuch courteous and helpful service
Such courteous and helpful service, as a first time buyer I’m incredibly grateful for all of their guidance and help! (Review based on service at the stafford branch).
Agent replied · 17 June 2024
Hi Emily, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Many thanks, BJB Stafford.
5/5
TrustpilotMichael from Crewe branch
Michael from Crewe branch has been brilliant for me and my partner! His talkative, bubbly but straight forward personality really gripped us. He showed he has good knowledge of the house, area and the current state of the business right now. So we have now sorted a viewing, a deposit and a moving date in 2 days!
5/5
TrustpilotGreat service !!
Great service , help push my move and I have a new home , I appreciate everything and all the help I Received during my application.
Agent replied · 17 June 2024
Dear Dan Blaise, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotJohn butters are a disgusting cowboys
John butters are a disgusting cowboys . I have a hole in my roof in kitchen that has not been fixed my conservatory is literally falling down dangerous and leaking and nothing . They harass the elderly who.are trapped in there houses in lockdown for.rent but never ever fix the repairs DO NOT EVER USE
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Congleton
How many reviews does Butters John Bee Congleton have?
Butters John Bee's Congleton office has 1,316 reviews across two platforms: 275 on Google, 1,041 on Trustpilot (across the whole business).
What is Butters John Bee Congleton's rating?
Butters John Bee Congleton is rated 4.3 out of 5 across all 1,316 reviews, and 4.8 out of 5 on Google from 275 reviews.
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Congleton won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Where is Butters John Bee's Congleton office?
Butters John Bee Congleton, 43 High Street, Congleton, CW12 1AU.
