Every review we hold for the Congleton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have recently rented a flat from…
I have recently rented a flat from butters John bee. I received a very professional service from them all. Chelsea in the Newcastle under Lyme branch made the whole process very easy for me, and as stress free as possible for me. All the staff I dealt with were very pleasant and helpful, and will not hesitate to use them again in the future.
Jayne · 23 January 2020
Agent replied · 17 June 2024
Dear Jayne Mueller, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotChelsea was great very helpful and…
Chelsea was great very helpful and professional, answered all our queries in a timely manner.
Brook · 28 May 2020
Agent replied · 17 June 2024
Dear Brook, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotCharlotte Foden was friendly and professional....
Charlotte Foden was friendly, professional and went the extra mile to help with my rental properties.
Andrew · 5 January 2020
Agent replied · 17 June 2024
Hello Andrew,Thank you for such a lovely 5 star review, if we can can help with anything else at all in the future please don't hesitate to contact us.Kind regards,Lettings Manager
★★★★★ 5/5
GoogleThe team at butters john bee gel like no other team I have been involved in, they keep you up to date at all times are very professional, knowledgeable, polite, responsive, honest, friendly, and I wouldn't hesitate using butters john bee again and will recommend them to my friends.PositiveResponsiveness, Quality, Professionalism, Value
John · 21 June 2022
Agent replied · 20 June 2024
Hi John,
Thanks so much for your lovely words!
Best of luck to you and Marie!
Thanks
Vicki
★★★★★ 5/5
TrustpilotCrompton Grove
Hi, just a quick message to say thankyou very much to Ellie with whom I had a viewing with this lunchtime in Trentham. Very polite, professional & knowledgeable about the local area. Lovely to talk with & a really positive person! What else can I say? The perfect person at the perfect property! A credit to your branch & company! Well done 👍
Mark · 29 February 2020
Agent replied · 17 June 2024
Dear Mark,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotI have been delighted by the service…
I have been delighted by the service received from bjb (Crewe) lettings department. The manager, Steve, offered me some exceptional insights and upfront professional advice from the start of my “buy to rent” experience, which has allowed me to minimise potential risks, avoid making silly mistakes through lack of experience and maximise the benefit from my property portfolio that I am building up
Mark · 28 February 2020
Agent replied · 17 June 2024
Dear MarkThank you for your great 5 star review, please do not hesitate to contact us if we can be of further assistance in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotJenna was great with everything…
Jenna was great with everything couldn't fault her hope to deal with bjb in the future
Emma · 10 October 2019
Agent replied · 17 June 2024
Dear Emma,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with our lettings service and cannot fault our processes. Kind regards,Jenna Stelfox Lettings Manager
★★★★★ 5/5
GoogleVery professional service!
Ofelia Tabot guided us in a viewing on a property. She is very knowledgeable and will offer what really fits your needs and budget in looking for a house. Very lovely and lively agent. Thank you so much!!
D · 21 June 2023
Agent replied · 20 June 2024
Hi Jeff and to your wife, thank you very much for giving me a 5* google review and to your wonderful comments. I am delighted to share you my property knowledge and experience to ensure that you will be guided on your property search. If you need any assistance, pls do not hesitate to contact me.
Warmest regards and best wishes,
Ofelia Tabot
BJB Congleton
★★★★★ 5/5
TrustpilotIt was an honour to meet Sara Dickens
It was an honour to meet Sara Dickens, she explained to me the details Of my house valuation, I can't thank her enough. I am very happy
Adama · 8 May 2024
Agent replied · 17 June 2024
Thank you for your kind review for Sara. Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
TrustpilotAmy has shown professionalism and…
Amy has shown professionalism and understanding throughout our house sale. She listened to what we needed and went above and beyond her job requirements- even emailing us late evenings and over the weekend.Butters are very lucky to have such a valuable member of the team. We will definitely be using you again and have recommend you to our friends. Lorna and Jon Smith.
Jon · 16 December 2019
Agent replied · 17 June 2024
Dear Jon and LornaThank you so much for the lovely review you have written. I am delighted that Amy was able to provide the high standard of service we always aim for. Wishing you both a very happy new year!Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
★★★★★ 5/5
TrustpilotFantastic Service Provided
Ben has been Fantastic. Always available to provide advice and answer any questions I have. Having used various agents, I can testify this is the best service I have ever received. Would highly recommend to anyone looking for an agent to manage their property.
Rebecca · 13 November 2020
★★★★★ 5/5
TrustpilotGreat Service
I think Sean and the team provide an excellent service, always friendly and happy to help.
Lyndsey · 21 May 2019
Agent replied · 17 June 2024
Thank you for your kind words, Lyndsey. It's always great to hear we've done a good job. If you ever need anything, you know where we are. Kind regardsBJB
★★★★★ 1/5
TrustpilotContinually sending text messages which…
Continually sending text messages which I’ve deleted and reported as junk , don’t they get the hint that if I needed to use the company I would ring them. I would never use them now 😩
Sue · 17 April 2025
★★★★★ 5/5
TrustpilotAMAZING
Charlotte, Lucy and Helen were fantastic they really helped and were reassuring when something went wrong with the house we were meant to move into and found us another house. We were on a very tight schedule to move and they managed to get us moved in quickly.
Sim · 13 May 2019
★★★★★ 5/5
TrustpilotWould recommend them to any landlord…
Would recommend them to any landlord fantastic service, Stacey O’Hara is fantastic.
Customer · 6 October 2020
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotExcellent
Danielle was very helpful, friendly and professional in dealing with me with my properties.
Dave · 17 February 2020
Agent replied · 17 June 2024
Hello Dave,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotMoving house with crewe butters john bee
From the start of finding a new home Michael (from the crewe branch) made our whole experience really straightforward. He let us know via phonecall or email the next steps and let us know when they were complete . His service has been outstanding and we will continue to use butters John bee if we ever need to move house again.
Leah · 18 June 2020
Agent replied · 17 June 2024
Dear LeahThank you so much for your great review and we hope you enjoy your new home, please do not hesitate to contact us if you need any help in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotReally good service
Really good service, Chelsea was really friendly and helpful and has helped with everything
Chelsey · 15 February 2020
Agent replied · 17 June 2024
Dear Chelsey Smith, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotHaving seen a property to rent
Having seen a property to rent, I was contacted by Corrie who made the process very quick, effortless and with the utmost professionalism and courtesy. I cannot praise her and the team highly enough and this was all done in under one week. Superb service, many thanks!
Stephen · 11 November 2022
Agent replied · 17 June 2024
Hi StephenThank you for taking the time to leave me a review its been great meeting you and so glad we could get you fixed up with a property so quickly. I bet Preston is over the moon to be back with you. Take care Stephen and if you require any assistance in the future please let me know Kind RegardsCorrie BJB CreweLettings Team
★★★★★ 5/5
TrustpilotA massive thank you to Danielle for…
A massive thank you to Danielle for your help today, it’s greatly appreciated!
Betty · 3 June 2020
Agent replied · 17 June 2024
Good morning Betty, Thank you for your 5star review about Danielle, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
GoogleAmit came out to value our property I have got to say I was extremely impressed with how thorough he was, I’ve had other agents out and none of them came close I would highly recommend both Amit and BJB
Cheryl · 21 June 2023
Agent replied · 20 June 2024
Thank you for your kind words.. Well done Amit. Congleton BJB
★★★★★ 5/5
TrustpilotMichelle was brilliant and kept me…
Michelle was brilliant and kept me informed. She could not have been more helpful.
Debbie · 10 January 2020
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review. Really hope your Dad will be happy in his new home! Many Thanks, Michelle, Paula and Hannah.
★★★★★ 5/5
TrustpilotStacey O'Hara
Stacey is my main point of contact at BJB. She assists in any way possible and helps with any issues, even if she is not the Property Manager for the property in question. She is an excellent communicator and a pleasure to deal with.
Chloe · 20 August 2020
★★★★★ 5/5
TrustpilotButers John Bee 🐝 Crewe
Buters John Bee 🐝 CreweA huge thankyou to Ryan Cheetham So professional, took the time to evaluate exactly what I was looking for .As I sadly had to withdraw my offer on a property his empathy and understanding was second to none .Thankyou Ryan
Amanda · 11 February 2023
Agent replied · 17 June 2024
Hi Amanda, thank you so much for leaving me a nice review, it means a lot! I am sorry that you decided against the house, but it was a pleasure to assist you nevertheless, and I'd be happy to help out with anything else going forward should the need arise. Best wishes, Ryan @ BJB Crewe
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