Trusted Agent profile · Congleton
★★★★★
1,350 reviews across 2 platforms
43 High Street, Congleton, CW12 1AU
Butters John Bee's office in Congleton, at 43 High Street, is rated 4.3 out of 5 across 1,350 reviews on two platforms, including 308 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Congleton.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service from Carol…
Excellent customer service from Carol Yearsley. I found her to be very helpful and polite, and operated in a very professional manner. She sorted out my query straight away, answering all my questions in full. This is how it should be. Thank you Carol.
5/5
TrustpilotStacey Ohara / butters John bee
I have worked for Stacey on a few occasions And can not fault her at all.One of the easiest property managers I have ever worked with quick and efficient and nothing is too much trouble thank you Stacey ! from me and my team
1/5
TrustpilotWorst lettings experience
Slow team, long response time but very good at damaging their brand reputation.
5/5
GoogleI highly recommend BJB, they sold our house in 2 weeks of it going on the market. Vicki and Tash are very professional, friendly and respectful, especially with covid restrictions. They did everything they said they would and kept us updated regularly. We will definitely use BJB again. A huge thank you to the Congleton team.
Hi Charlotte, Thanks so much for your lovely review! Vicki Butters John Bee
5/5
TrustpilotThank you Corrie Mainwaring
Thank you Corrie Mainwaring, you were very helpful in discussing potential let's.
Dear KirstieThank you so much for your great 5 star review, we will ensure your comments are passed on to Corrie. Please do not hesitate to contact us if you need any further help or assistance.Kind RegardsButters John BeeLettings
5/5
TrustpilotExcellent service again from Liz Thompson.
Liz Thompson is professional and very efficient. Brilliant team to work with.
Dear Richard, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotThanks to Emma at Newcastle office for…
Thanks to Emma at Newcastle office for all her help.Everything went really well .Thanks again.
Many thanks for taking the time to add a review for our services. Emma is delighted that you were able to mention her for a job well done. I know I have a great team so it is always nice to hear from customers that have had the benefit of their dedication to their clients.Kind regards, Julia Bramfitt CPEA FNAEA, Branch Manager
5/5
TrustpilotThanks Michael for your advise and for…
Thanks Michael for your advise and for helping us find our ideal place
Dear EmmaThank you so much for your great 5 star review and your lovely comment, please do not hesitate to contact us we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotReally smooth from start to finish of…
Really smooth from start to finish of our letting experience. Charlotte was really helpful
Hello Mrs Collins,Thank you for recommending us by leaving such a lovely 5* review - I am very happy to see Charlotte in particular has helped you through the process. Please get in touch if you ever need anything!Kindest regards,Stefan KnapperHanley Lettings Manager
4/5
TrustpilotProfessional & efficient
Charlotte kept me informed every step of the way and was very reassuring.
Dear Ann, Thank you for your review. We are glad to hear that Charlotte kept you updated along the way. Kind Regards, Letting Branch Manager
5/5
TrustpilotWe were helped by Corrie viewing a…
We were helped by Corrie viewing a rental property. She was really attentive, and kept in touch when she said she would. Although the property was not for us, I will definitely continue to look through butters john bee for our new property.
5/5
GoogleWe decided to put our property in the auction. The marketing photos and literature were excellent (Natalie). The house sold pre-auction and the communication during the sale was excellent too (James). Very pleased with the service.
5/5
Trustpilota pleasure to do business with
Very easy to speak to and very efficient service thank you Lydia
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat Service - A tennant
I wold just like to say that over past 10 years BJB and my landlord have been very understanding through some difficult times. I would especially like to thank Carol Yearsley and Faye for their thoughtfulness and friendly manor Well Done Girls!
5/5
GoogleQuick and efficient service, thank you Michael Ferris at Congleton office
Dear Gayle Thank you so much for your great review, it was a pleasure dealing with you and your lovely home, please do not hesitate to contact us if we can be of help in the future. Kind Regards Michael Ferris Lettings Manager BJB
5/5
GoogleGreat customer service. Connor was very helpful and informative. Definitely recommend
Hi Danielle Wilson, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know! We hope to see you soon! butters john bee Congleton
5/5
TrustpilotButters John bee
Yesterday I was shown around a property I am interested in in Wolverhampton. I have to say the young lady was very polite and helpful, I believe her name was Elisha Hennessey and is new to the Wolverhampton office. I’m not one to normally write reviews but I have to say her professional approach was amazing. Would highly reccomend this company 👍
Dear Jamie Lowe, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, butters john bee Wolverhampton
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Great support from Natasha & Ruben throughout . The process was very stressful but they were on the end o& the telephone and kept me informed when they were chasing other professionals. Very friendly, efficient & professional team.
Hello Mrs. H, Thank you so much for the wonderful review. It has been a pleasure to have you as a client. Wishing you all the best from Natasha and the rest of the BJB Sandbach Team.
4/5
TrustpilotJust wanted to say how helpful Julie…
Just wanted to say how helpful Julie was helping me with query over the tenancy agreement. I wasn't sure about a few points. It's nice to know that I've got a point of contact who will help when needed. Thank you Julie
3/5
TrustpilotProblems dealt with.
I have had problems with my tenant, rent arrears, damage and lack of cleanliness after tenant left etc. A claim had to be made on my behalf. This was done very efficiently by Andrew Pass. Thank you Andrew for all your input.
5/5
TrustpilotExcellent service
Excellent service Micheal has been very helpful throughout the whole process! Thankyou
Dear LucyThank you so much for your great 5 star review and your lovely comments, it was a pleasure dealing with you and your lovely property, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
TrustpilotAvoid avoid and avoid some more
Unprofessional and arrogant. You can often tell just how good an organisation is by how they handle complaints when things go wrong. Butters John Bee don't bother at all. Just rush to try to save their own skin following a series of monumental cock ups and simply throw their customers under a bus. Avoid this company. They have no morals. This is regarding the Crewe branch. Please don't post the usual I'm sorry blurb and invite me to discuss it with the office. It's simply pointless. Been there, done that. They don't deserve 1 star but they're so arrogant there's no option for a 0
1/5
TrustpilotAVOID MADDISON
Been trying to view our dream home , too be told lie after lie . My partner got told an hour before the viewing to be told the property had been sold! Underhanded tactics from the maddison ! Avoid this estate agents at all cost
Hi, we are sorry to see your review. The property in question proved to be popular and our vendor received an offer they were happy with and asked for other viewings to be cancelled, which can lead to disappointment for potential buyers such as yourself. We would be more than happy to help you find another suitable property, you can reach us on 01270814950 to discuss your requirements.
5/5
TrustpilotGreat customer service
Liz Thompson has been an enormous help and great source of reassurance whenever assistance is required. Liz coordinates any works and communicates with the all parties effectively; an absolute joy to deal with even when you have water raining through the ceiling!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Congleton won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Congleton.
