Every review we hold for the Congleton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe have just had our first inspection…
We have just had our first inspection as tenents in 3 years due to covid restrictions. BJB were really accommodating when booking due to work restrictions. Natalie came round and completed the inspection, I was really impressed how thorough she was. She took loads of pictures and made loads of notes. I would definitely recommend BJB and Natalie services.
Sharon · 14 May 2022
Agent replied · 17 June 2024
Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
★★★★★ 5/5
TrustpilotMoving during an epidemic
As if moving isn't stressful enough, add covid-19 into the mix and its mayhem!! But Luke Hill has been at the end of the phone answering my many questions and Elizabeth Thompson has been at the end of an e-mail sorting out any issues pronto and without hesitation!! I cannot thank you enough!!
Toni · 4 April 2020
★★★★★ 5/5
TrustpilotWe viewed a property on Saturday 21/03
We viewed a property on Saturday 21/03, Elisha Hennessey was our contact both over the phone and at the property. She managed to get us a viewing within a couple hours and sealed out deal on the following monday. We were all completed in under a week. Faultless service. Thanks again. (David T)
David · 30 March 2020
★★★★★ 5/5
TrustpilotFast, professional service from Butters John Bee
Excellent service from Butters John Bee (Newcastle) . I needed an historic valuation and the polite, friendly and exceptionally efficient Ryan Cheetham sorted my problem out in just a few hours! Amazing.
Janet · 9 June 2024
Agent replied · 17 June 2024
Hi Janet, Thank you so much for leaving me a review here, very much appreciated. All the very best moving forward. Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
★★★★★ 1/5
TrustpilotConstant calls
Constant calls, emails and text messages. This after inquiring about my house value. I ticked that I was just curious it calls at 9pm in the evening and on weekends and bank holidays is just ridiculous.After many months of calling and me not answering they should surely get the point? Yes I could block them but they seem to come through on different numbers.Take the hint
Gavin · 1 May 2024
★★★★★ 5/5
TrustpilotAfter a very difficult and eventful…
After a very difficult and eventful sale, we are finally settled in our new home. Butters John Bee came through for us and our thanks go out to the whole team in the Crewe office. From our valuation by Tom our negotiator Belle and a final push from Fran at the helm we can only leave positive comments. Keep up the good work folks, your all doing an excellent job.
Andrew · 23 October 2019
Agent replied · 17 June 2024
Good afternoon Andrew,thank you for our fabulous comments. I am happy to hear you are now settled into your new home.Kind regardsFran WheatcroftBRANCH MANAGER
★★★★★ 5/5
TrustpilotBJB customer support
Having initially contacted BJB regarding renting a property, I was put in contact with Charlotte. Since this point, Charlotte has been on hand to answer any queries I may have had. Always helpful and always available, via emails. She has gone above and beyond to support me with finding the right property.
Chris · 8 July 2020
★★★★★ 5/5
TrustpilotButters John bee
We applied for a property bjb had to let we contacted the hanley agency and spoke to Lucy who helped us every step of the way, she kept us informed all the way through, I would recommend people looking to rent or buy a property to go butters John bee there amazing!!!
Jessica · 8 July 2020
★★★★★ 5/5
TrustpilotBJB Amazing Service
Michael and his team at BJB Crewe gave us a great service and supported us through the rental process every step of the way. As promised the property was immaculate!! BJB after care service has also been excellent, we cant thank Michael enough!! Thank you to all in the Crewe office.
Christina · 8 October 2020
★★★★★ 5/5
TrustpilotExcellent local knowledge and made the…
Excellent local knowledge and made the house moving experience as painless as possible. Special mention to Diane and Mark at the Sandbach office
Susan · 25 March 2019
Agent replied · 17 June 2024
Hi, Thank you very much for your feedback and the lovely chocs. I hope that you are happy in your new home.Best WishesDiane
★★★★★ 5/5
TrustpilotFriendly and extremely efficient service
During the last six years we have used a well-known letting agent. However, we recently decided to change over to Butters John Bee. They offer an excellent, efficient service, and are very attentive and thorough. Top marks with communication and replying to emails and telephone calls promptly. All the staff I have dealt with have been extremely friendly and keen to help.I wouldn’t hesitate to recommend Butters John Bee.
KatyB · 4 February 2020
Agent replied · 17 June 2024
Dear Katyb, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
★★★★★ 5/5
TrustpilotCan’t thank Liz enough for her help…
Can’t thank Liz enough for her help today, resolved an leak issue I had within a few hours. Thanks Liz!
Danielle · 2 June 2020
Agent replied · 17 June 2024
Good morning Danielle, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotChenelle is very professional and went…
Chenelle is very professional and went above and beyond to assist us. She’s very experienced and knowledgeable and turned what I thought would be a complex and drawn out experience into a dream. I would definitely use Butler John Bee again and recommend their service to my friends and family.
Miss · 18 December 2020
★★★★★ 5/5
TrustpilotGreat Job!
I am a Property Investor and, in my previous dealings with Butters John Bee in Congleton, have found Vicki Hough to be extremely helpful and professional.The Team at BJB have just done an outstanding job for me on my most recent house purchase.Both the initial viewing by Jan and the quick processing of the sale against tight deadlines were handled extremely well and I am most grateful to everyone.Nigel Crouch
Nigel · 10 July 2019
Agent replied · 17 June 2024
Hi Nigel, Thanks so much for your lovely review and we very much look forward working with you again soon.BJB Congleton
★★★★★ 5/5
TrustpilotStacey O’Hara is an asset to the team!
Stacey O’Hara is very efficient. She has wasted no time in finding quotes and updating me throughout. She is always very polite and professional with her communication. This all helps to make a stressful process more streamline. She is clearly very hardworking as I often receive replies after office hours.
Eleanor · 23 September 2020
★★★★★ 5/5
TrustpilotWonderfully attentive service from Corrie
I can't thank Corrie enough for the wonderful and attentive service I received. Her helpful manner and her professionalism is second to none and I would not hesitate to recommend Butters John Bee to anyone in the future. Thank you, Corrie, it is an absolute pleasure to deal with you.
Jane · 22 July 2020
★★★★★ 5/5
TrustpilotGreat Service from Sophie
Sophie, along with the entire team, was absolutely fantastic to work with. They were incredibly warm and welcoming, always making us feel at ease. They were consistently available to provide help and guidance, promptly answering our questions or offering advice throughout our search.
Andrew · 24 March 2025
★★★★★ 5/5
TrustpilotHayley from Bjb was very professional…
Hayley from Bjb was very professional and helpful it went really smoothly and I was renting within a couple of weeks.cheers
Mark · 31 March 2019
Agent replied · 17 June 2024
Dear Mark, Thank you for taking the time to leave us a review, I hope everything went well with your move in and i wish you all the luck in your new home. Hayley, Butters John Bee.
★★★★★ 5/5
TrustpilotHappy customer
I have recently sold a property through BJB Sandbach. They are professional as well as caring. From first meeting the valuer Mark, this was always going to be a good experience. We were kept informed at every stage without feeling pressured or rushed. Their advice was always spot on. Our sale completed within 3 weeks. Can't thank them enough.
Barkley · 27 December 2021
Agent replied · 17 June 2024
Thank you very much for your kind comments, we do appreciate it. We wish you and your family all the best. Kind regards, BJB Sandbach
★★★★★ 5/5
TrustpilotDanielle is always very helpful and…
Danielle is always very helpful and quick to respond to my emails and calls whenever I need her.
Graham · 19 June 2020
Agent replied · 17 June 2024
Dear Graham, Thank you for your lovely review about Danielle. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotFabulous service Natalie!
I would like to take this opportunity to thank Natalie for her professional advice. She gave us 100% support. Also, she went above and beyond with her kind guidance through what would have been an extremely stressful situation. I would recommend to friends and family!! Thank you Natalie
Sharon · 30 December 2020
★★★★★ 1/5
TrustpilotDon't provide important information
"For details of the leasehold, including the length of lease, annual service charge and ground rent, please contact the agent"They have the information, why not display it for everyone to see, instead of waste my time having to phone up?
Uncle · 3 November 2023
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotAs a tenant it's always daunting having…
As a tenant it's always daunting having to tell the landlord about breakages and issues but Ben has made the process smooth and easy and helped get the repair sorted really quickly which just before Christmas is great. Thanks to Ben and the team for all your help.
SR · 18 December 2020
★★★★★ 5/5
TrustpilotAmazing service from start to finish
Absolutely brilliant service from John Butters Bee. Michael Ferris has been amazing. I would definitely recommend them.Thank you again Michael!
Siana · 2 July 2019
Agent replied · 17 June 2024
Dear SianaThank you so much for your great review and kind words and we hope you and your family enjoy living in your new home, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
