William H Brown Colchester reviews

★★★★★ 5/5

Google

Having dealt with various other letting agents before and my experience always being just 'ok', I honestly wasn't setting my hopes up when I placed my property with William H Brown. How wrong I was. The staff there are so thorough and genuinely care about my property and my preferences. Emma and her team are always able to answer any queries I have and the communication is above and beyond any other service I've experienced elsewhere. I will always recommend William H Brown and specifically Emma's team to other people when looking to let their property.

Lucy · 23 October 2023

★★★★★ 5/5

Google

Having had a nightmare journey selling my property if it wasn’t for the team at William H Brown I would be in hospital with a breakdown!! The team went far and above what you would expect of an Estate Agency. Always patient, always doing their best to get the job done ! Even the members of staff who were not actively involved in my sale helped when I called in or phoned in always ensuring I got what was needed! As said , all the staff were brilliant but I have to pull out Lisa the progress agent who without her the whole thing would have collapsed, Rachel who stood in when Lisa was away , Owen who patiently suffered my constant viewings and questions ! As a business this team is outstanding and I cannot praise them high enough! The care and passion to get the job done is second to none! As a person who has written and taught customer care in my career I feel I have the knowledge to know this team is special. And no, I don’t work for them and I am not being paid by them. You want an outstanding Estate Agency you will not do better than this one. I thank you all most sincerely!!!

Terry · 23 October 2023

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

5* for Hannah, Jack & Emma for their hard work and expertise, we found a home for our family and we are yet to move in by end of the month,this team has been there for us always.My family recently relocated to the UK.We couldn't be happier with the outcome and highly recommend Hannah, Jack and Emma to anyone looking for a reliable and attentive real estate agent😊

Tapiwa · 24 June 2024

★★★★★ 5/5

Google

Amazing team. William H Brown is the best when it comes to buying properties. Ashley Sampson and the team are extremely professional and very helpful. They helped me from start to finish without any problems. I am amazed as to how without putting in a lot of effort the buying process was completed with in a very small time scale. I will always choose them in future. Thank you all very much once again.

Dipen · 25 February 2024

★★★★★ 5/5

Google

Jack Hicks has been an absolute star throughout our entire home-buying journey. As first-time buyers, we had a lot of questions and uncertainties, but Jack’s professionalism and expertise made all the difference. From the very beginning, he provided clear, insightful advice, and always made sure we were informed and comfortable with every decision. His efficiency in securing the best mortgage deal for us was impressive, and we truly felt supported every step of the way. Jack’s dedication and personalized service made the process smooth and stress-free. We couldn’t be more grateful for his help, and we highly recommend him to anyone in need of a top-notch mortgage broker!

Siddarth · 9 April 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

We are very happy that with the help of Emma and Hannah, we were able to rent a great apartment very quickly. They are very considerate and efficient!Everything is great！

D · 15 October 2025

★★★★★ 5/5

Google

Antonio has made the whole mortgage process a breeze. Every question that I have had has been answered in detail and in a way that was easy to understand. 10/10 would recommend

Alex · 3 October 2026

★★★★★ 5/5

Google

Emma has been extremely helpful with our house move

Rob · 10 April 2026

★★★★★ 5/5

Google

My partner & I have recently rented a property from William H Brown, and the customer service & communication has been incredible from start to finish. Hannah & Emma have been excellent, and have answered any questions we had, big or small. Definitely recommend! Thank you again guys.

Lily · 10 June 2026

★★★★★ 5/5

Google

I find this estate Agent William Brown, we were purchasing through very good, our messages were pass to our seller good communication at all times. Can’t say the same for our solicitor. We had to go through our sellers for queries. That’s where we see the difference. Thank to the Team of William brown. Especially Lisa🙏🏽 Mr & Maguire.

Leela · 24 September 2024

★★★★★ 5/5

Google

The stuff at William h Brown are wonderful I have already Recommended someone to this amazing State agents and will do again and just want to say a big thank you for everything you have done for us , also a big thank you to Jack who has helped us in every way 😊 . Couldn't ask for more friendly and helpful stuff at William h Brown 😁 .

Charlene · 26 March 2024

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

Excellent letting service. Hannah has been amazing throughout the whole process. I couldn’t have asked for anything more from a letting agents. I received regular updates and Hannah has always been so prompt to reply to my many questions/emails and gone out of her way to help me. I can’t wait to move into my new home.

Laura · 22 September 2024

★★★★★ 5/5

Google

Jack Percival has been so helpful, patient and polite from the start! Helped me find my flat! He made my home renting experience incredibly smooth and enjoyable. He is knowledgeable, responsive, and truly cared about finding the perfect property for me. I highly recommend William H Brown for anyone looking to buy or sell a home! Thank you again Jack✨☺️

Dejante · 24 July 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Google

Made my first time moving such a smooth experience! Hannah and Emma have been so helpful and responded really quickly to any questions I had. They just made the whole process so much easier!

Sophie · 10 August 2026

★★★★★ 5/5

Google

I had a great experience with Jack Percival at William H Brown while searching for a rental property. Jack was a nice letting negotiator, professional, friendly, and always positive. He made the whole process much easier and was really helpful in finding the right place for me. Highly recommend!

Tessa · 27 November 2024

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 5/5

Google

I'm giving my 5 stars to Hannah McCreath for outstanding soft skills. Hard has been extremely professional in handling my rental process. She responded to all my emails promptly and was always willing to help. She's invaluable for her agency and I hope her managers can reward her hard work with promotion and a RAISE! Hannah You're a super star and I am grateful for your service 💛 Best regards ✨️

Sylvie · 23 October 2023

★★★★★ 5/5

Google

Bought my flat from William H brown and put it up for rental, Hannah and Lisa where both amazing and always on the other side of the phone for assistance whether it be mortgage or rental side Everything was done quickly advertisement of the property was really well done and I felt like I was really well looked after

Thomas · 24 June 2024