William H Brown Colchester reviews

★★★★★ 5/5

Google

Bought my flat from William H brown and put it up for rental, Hannah and Lisa where both amazing and always on the other side of the phone for assistance whether it be mortgage or rental side Everything was done quickly advertisement of the property was really well done and I felt like I was really well looked after

Thomas · 24 June 2024

★★★★★ 5/5

Google

Hannah has been amazing with my property search. She’s kept me up to date with new properties on the market, is thoughtful and flexible with viewings around my shift work. Very professional, very thorough and she really listens. I would use WH Brown again and that’s purely down to Hannah.

Danielle · 11 November 2024

★★★★★ 5/5

Google

I’ve never left a google review before in my life, but dealing with Emma, Hannah and Jack has made feel like I need to let everyone know how good they are as a team! It’s my fist time dealing with WHB but they have been so helpful from the start, they have made my life as a Landlord easy and would absolutely recommend to any other struggling landlords out there.

John · 15 October 2025

★★★★★ 5/5

Google

Currently using them to buy our first home and they have been very helpful! Daisy has answered all our questions at all hours of the day and made the process a lot easier!

Charlie · 10 August 2026

★★★★★ 5/5

Google

Hannah made the whole process of finding a property no problem, we were able to view at times that suited us and Hannah helped us along with everything that needed to be done to secure our home. Very polite and couldn't do enough for us. Hannah responded to all emails and calls promptly and helped with any queries we had .We can't thank Hannah enough for everything! Thankyou so much.

Demi · 23 October 2023

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Google

A massive thank you to Hannah M at WHB, we are so so grateful your help with renting our first property. You helped to put our minds at ease when things were stressful for us and ensured that the process ran as smoothly as it could. We wish you all the best and will be quick to contact you again if we need any further assistance! :)

Qlasix · 27 December 2023

★★★★★ 4/5

Google

Generally, it an interesting experience with Williamhbrown and a very positive one. The staff member Jack Percival was professional and responsive, promptly addressing any inquiries or concerns I have had regarding my housing needs. I believe the official website is user-friendly and provides valuable information on availability of properties. I appreciate the agency's commitment to transparency and efficiency in facilitating housing arrangements.

Chijioke · 26 March 2024

★★★★★ 5/5

Google

An extremely warm and kind person, Elena is one of the best advisor at William Brown. Even though we haven't found anything yet, her kindness to go out of her way and ask about well being is just so highly appreciated. I truly like her approach and she will be a true gem where ever she goes. She is a great asset to William Brown agency.!

Archana · 27 December 2023

★★★★★ 5/5

Google

I have recently let my house through William H Brown and I’d like to give a big shout out to Hannah who went above and beyond to help with all the process, including visiting the house to do checks etc. I would have no hesitation in recommending them and will be using them again for future re-lets. Very professional and outstanding customer service. Thank you…PositiveProfessionalism

Jilly · 13 January 2024

★★★★★ 5/5

Google

Jack was very easy to contact and chat to. Very straightforward, efficient and clear and managed a smooth process to help secure the property

Joseph · 8 September 2025

★★★★★ 5/5

Google

Jack has been fantastic in facilitating my letting in. Thorough professional and helpful from the start till my moving in.

Muhammad · 8 October 2025

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 5/5

Google

I have recently completed a property let with WHB Colchester and I am happy to state that I have had a 5 star experience; Emma and Hannah have been amazing throughout and made sure that we are kept updated with everything and helped us all the way through. Good, timely communication, excellent service, outstanding response time and relentless efforts put in. Thanks Emma and Hannah.

Noman · 27 November 2023

★★★★★ 5/5

Google

I just wanted to say how professional the lettings team are in the Culver Street branch in Colchester, such care taken by Hannah and Emma, to ensure all my needs were met, as a Landlord it can be very stressful, but I didn’t need to worry about this thanks to the girls.

Steve · 17 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with William H Brown. The team is incredibly organised and professional, making the whole process smooth. A huge shout-out to Jack, who went above and beyond to help me secure a property that met every single one of my requirements. I couldn't be happier with the service!

Anastasia · 17 February 2026

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 5/5

Google

My first time to rent property with this agency. Hannah is very helpful and with quick response. She answers to all my enqiuries with patient and help to arrange for a property view ASAP. Emma also helps me a lot in guiding me when property view, so that I can make a quick & right decision. Thank you Hannah & Emma.

Chris · 26 January 2024

★★★★★ 1/5

Trustpilot

So we had called up about a property

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

Liam · 6 July 2026

★★★★★ 5/5

Google

After several successful tenant finds I have been delighted with Emma and the lettings team and they are always looking out for our best interests. Wouldn't hesitate to recommend to any landlord.

Peter · 10 July 2026

★★★★★ 5/5

Google

Thank you so much to Daisy for helping me obtain my mortgage under quite tricky circumstances! She was certain she could help me take over my current mortgage alone, using only one years accounts as a self employed person. I didn’t doubt … More

Emma · 22 November 2025

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 5/5

Google

My experience with William H Brown at Colchester branch was very wonderful. Jack and his team who were responsible for the letting were very professional and proactive. The response time to every clarification was swift. I give the team 5 5-star rating for timely support in securing the accommodation.

Iyare · 24 July 2024

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026