William H Brown Colchester reviews

★★★★★ 5/5

Google

Whilst selling our house we spoke to Matty who valued and completed our viewings. Matty was brilliant and made each appointment feel relaxed (something I really valued whilst looking after my energetic 8 month old and rescue dog). Would 100% be a returning customer if we hadn't found our dream home!

Ali · 25 May 2024

★★★★★ 1/5

Google

We purchased a property from this Branch and I can honestly say the service as a purchaser was shocking! The Agent that was responsible for the property forced us to make a decision on offering on the property within a couple hours of visiting. He lied to us the whole process of conveyancing. He said one story one day another the next, told us complete rubbish in terms of how the sellers conveyancing was going while we were pushing for an exchange date. The service from this Agent was so bad we had to deal with the Manager and to be perfectly honest that was no better. On completion day they told us that we could pick the keys up as we had completed only to have them call back later telling me the previous owners were still in the property and would be letting themselves back in later as they couldn't get everything in their van!! It shouldn't have been up to me to explain that it was no longer their property and that any damage it or their belongings would be down to them! Totally unacceptable service the whole way through. I would certainly think twice about purchasing a property through this Estate Agent again even if it was my dream house!! The full extent of the problems and issues we have had with this Agent can not be written in a review!!NegativeResponsiveness, Quality, Professionalism, Value

Natasha · 23 October 2021

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Google

I huge thank you to Emma and Hannah. They have both helped me massively in getting a property that is just perfect for me. This swift process they both went above and beyond and were both very patient with helping me out in this process. I am very thankful to them both.

Matt · 25 April 2024

★★★★★ 5/5

Google

I had a great experience while renting my house, and I can’t recommend them highly enough! Jack and Emma were very helpful hroughout the entire process. They were both professional, friendly, and always available to answer any questions I had.

Theodora · 26 October 2024

★★★★★ 5/5

Google

Absolute legends in the game. Hannah and Chloe assisted us with moving in and the process was sooo smooth. Again absolute legends.

Eight · 10 August 2026

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

We exchanged on our first property today after using Daisy Cornell as our mortgage broker. She is an absolute star!! As well as being an all round lovely person, she went above and beyond to help us with our purchase, through 2 failed …

Molly · 17 February 2026

★★★★★ 5/5

Google

This five-star review is primarily thanks to Hannah McCreath, who was extremely professional, competent, and patient when assisting me with finalizing a tenancy agreement. Following some inaccurate advice from one of her colleagues, Hannah calmly coordinated with me and the landlord to finalize a tenancy under significant time pressure. It all worked out amazingly well; thanks Hannah!

Samuel · 23 October 2023

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 5/5

Google

I would just like to say a big thank you to Lisa Dove for all her hard work and dedication regarding my purchase of number 8 Greenacres Colchester. Lisa is very hard working and professional and was always on hand to answer any of my questions regarding my move a true star. Thanks Mr Peter Lewis

Peter · 23 October 2023

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 5/5

Google

Excellent Lettings service. Hassle free vetting procedure and genuinely friendly staff. Jack Percival Lettings Negotiator was a fantastic point of contact and guided us through the process with ease. He went over and above, always smiling and helpful. Highly recommend.

Angela · 23 August 2024

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Google

We have recently started renting a flat through William H Brown. It has been an easy process thanks to Hannah and Emma. They have been wonderful and so helpful! Would recommend to anyone going through this company if they wanted to start renting.

Molly · 24 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

I have been dealing with William h Brown for over a year now, having sold my property only for the buyer to pull out and have to start the process again. Lisa Dove the sales progression lady has been amazing, very supportive and understanding when I haven't been too happy as to the time things are taking . She is an asset to the company and to be quite honest I have no idea what they would do without her. Well done William h Brown and especially well done Lisa, I will be forever grateful to you.

Sandy · 11 November 2024

★★★★★ 5/5

Google

I can’t speak highly enough of William H Brown and the outstanding service I received throughout our house sale. From start to finish, the whole team were consistently professional, polite, and genuinely supportive. Even something as simple …

Ryan · 17 February 2026

★★★★★ 5/5

Google

Dear WHB team, I would like to express our deepest appreciation to the WHB team, first to Antonny who initiated the sale, for helping me first go through the process of finding and securing a place to purchase, and then especially to Lisa, who continuously and carefully followed up the legal issues concerning the purchase process in a timely manner. Without their valuable support, I wouldn't have been able to follow up and finalise the process. Further appreciation goes to Emma and Hannah for everything they have done for my first property to be let out as quickly and as smoothly as possible after it was purchased, ie, cleaning, painting, decorating, flooring, etc, and now, I am definitely sure that they will continuously show the same dedication for the new property recently purchased. They have always and will always keep me updated regularly when necessary. Dear WHB team, Your efforts are very much appreciated and we will be recommending your office to anyone and everyone. Thank you.

Aygun · 2 November 2024

★★★★★ 5/5

Google

We decided to use William H Brown to sell our house in Great Horkesley, Antonny and the team has been incredibly helpful even in a difficult market they managed to get many viewings and gave us feedback after every viewing and also were very honest to us with their advice on what we can do to get us sold quickly for a very good price. I strongly recommend using their whole team for their services!

S · 25 April 2024

★★★★★ 5/5

Google

I’m not usually one to leave any type of review. The last time I left a review was 2009 to inform Colchester united that there new stadium had no atmosphere and that they should have never moved from layer road! Anyway, this review will be … More

Stephen · 22 November 2025

★★★★★ 5/5

Google

I had a genuinely excellent experience with William H Brown Estate Agents on Culver Street West in Colchester. From start to finish, the whole process felt professional, smooth and far less stressful than I had expected. …

Леся · 17 February 2026

★★★★★ 5/5

Google

We had a wonderful letting service from William H Brown, especially Emma and Jack. They were very professional. Since the day from viewing, they had regular follow-up with us and were always available whenever we had any kind of queries. Thanks for this amazing service. Highly I recommend. Cheers

Vickey · 27 November 2023