William H Brown Colchester reviews

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

5***! Jason and the team have been amazing! The team at William H Brown sold our house in less than 2 weeks over the Christmas period. Within minutes of sending an enquiry to value our home, we received a call back! Jason came to value our property the follow day (a couple of days before Christmas) with the property going live on Boxing Day and we sold the property the first week of January! Jason has now also found us the house of our dreams and our 'forever home'. He contacted us first to let us know about a new property that was coming to market and that it was going to tick all of the boxes for us, which it did... it is everything we were looking for and more. Jason secured us a fantastic deal on the property and our offer was accepted this morning and we now cannot wait to move in! Jason - we honestly cannot thank you enough.The service has been completely faultless. Very professional, friendly and responsive! We would not hesitate to use Jason and the team at William H Brown again and would recommend to anyone. Thank you!

Chantae · 25 April 2024

★★★★★ 5/5

Google

Me and my partner are first time buyers and daisy was wonderful and polite to us and also taking her time going though paper work and breaking things up when I needed her to! Highly recommend daisy if your first time buyers 5 stars for sure!

Melanie · 10 September 2026

★★★★★ 5/5

Google

Really recommend William H brown! Especially Daisy! As first time buyers Daisy has helped us every step of the way, whenever we have a question she’s quick to answer and is very knowledgeable! Would highly recommend Daisy and William H Brown! Thank you!!

Paige · 10 June 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

I can't thank Jack Percival enough for everything he has personally done for me and my partner, from booking in one viewing and us not finding suitability in the property to Jack showing us two additional viewings the same day by chance what we would like them, thankfully because of Jack we were able to find a home before the end of our current tenancy, he singlehandedly made my experience the best I've had with estate agents, his ability to adapt and use initiative on the spot is the reason he is a key asset to William H Brown, and his ability with empathy will be the sole reason I look forward to using his services again in the future. After the initial meet and greet with Jack at the 3 properties he showed us, he has been in constant communication with me and my partner including us in the entirety of the process while giving clear guidance on where and how to move forward throughout the entire process from viewing up to tenancy confirmation, and is still providing help today getting everything sorted in time for our move coming Monday.

Jay · 26 March 2024

★★★★★ 5/5

Google

Being first time buyers, we didn’t really know much about the whole process but Anthony took his time with us. He was patient, very informative, helpful and always happy to guide us and answer any questions we had. He has been truly amazing and helped us find our first property. It has been easy to get hold of him and he’s very professional and easy to speak to. He has made a daunting process as stress free as possible and we are thankful! Anthony is excellent at his job and we will be recommending to friends and family.

Khadija · 26 March 2024

★★★★★ 5/5

Google

Jack has been absolutely amazing. After not finding what we were looking for at our first scheduled viewing, he managed to pull up 2 additional properties there and then to show us, and took us to view them straight away. If it wasn’t for Jack putting the effort in & going the extra mile, we would’ve quite literally been homeless when our current tenancy came to an end. His efforts did not stop there, after going forward with a property he has continued to go above and beyond for us. Communication has been incredible, and he got everything sorted for us in such great time. Couldn’t be happier, definitely recommend.

Jemma · 26 March 2024

★★★★★ 5/5

Google

I had a great experience with William H Brown during my first-time purchase. The team was professional and supportive throughout the process. Daisy, in particular, provided amazing service and helped me understand everything clearly. She was patient, knowledgeable, and always happy to explain each step, which made the whole experience far less stressful. As a first-time buyer, I really appreciated the support and would definitely recommend William H Brown.

Fresh · 17 March 2026

★★★★★ 5/5

Google

We have had such a good experience with Daisy through our house buying process, she has been so helpful and has definitely made the whole process a lot less stressful! Would highly recommend Daisy

Lewis · 18 November 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

I cannot thank the team at William H Brown, Colchester enough for their outstanding support and professional service. A special thank you goes to Chloe, who has been incredibly helpful, friendly, and supportive throughout the process of renting my first flat in Colchester. From the very first day I walked into the office, Chloe welcomed me with a warm smile and immediately put me at ease. She reassured me that she would help me find the right flat, guided me through every step of the letting process, and patiently explained all the paperwork and documentation involved. Her communication was excellent from start to finish, and she was always available to answer my questions and provide updates. Thanks to her dedication and professionalism, what could have been a stressful experience turned into a smooth and enjoyable one. I truly appreciate all the hard work Chloe and Hannah put into helping me secure my first home. I would highly recommend William H Brown, Colchester to anyone looking for a reliable, professional, and supportive letting agent.

Shadrack · 10 August 2026

★★★★★ 5/5

Google

Hannah, Jack and Emma were all absolutely amazing so helpful and so easy to work with would definitely recommend

Luke · 17 March 2026

★★★★★ 5/5

Google

Cannot speak highly enough of Lisa Dove, From start to finish she has been absolutely fantastic, going above and beyond for us to make sure we completed on our exchange despite many difficulties. We are so very grateful for all her hard work and kindness Thank you!

Jess · 10 August 2026

★★★★★ 5/5

Google

We were introduced to the team at William H Brown by Jack who was very welcoming and gave us some useful pointers. Further down the line Lisa was always at the other end of the phone with any enquiries we had, we were super happy with the support and would recommend this estate agents. Thank you to the team and in particular Lisa and Jack

Josh · 2 November 2024

★★★★★ 5/5

Google

Hannah is friendly and approachable, yet very professional. She has worked very hard to help me find a house that fitted my needs and circumstances. She also kept me updated at all times and offered great advice. I would recommend Hannah with my eyes closed! I will forever be grateful for all she has done for me. Thank you so much Hannah! 😊

Zeri · 13 November 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Being older customers we've had a lot of experience with Estate Agents over decades. I rarely write reviews. However, Jason Baker(Manager) and his colleague Kirsty Primmer-Gafoor have given us their full attention for several weeks, solved problems every step of the way and most of all they've been compassionate during a very difficult season of our lives. They've brought a sense of humanity back into all aspects of selling, buying, tricky sharejd ownership arrangements . And on a personal level, they've been a comfort to us during serious health issues.I can't thank them enough. We'd pick them EVERY time.

Amanda · 18 October 2025

★★★★★ 5/5

Google

We had the opportunity to view several rental properties with Jack Percival. Although we did not proceed with any of them, Jack was exceptionally friendly, professional, and informative. He went the extra mile to show us a range of options, demonstrating a genuine interest in helping us find the right home, unlike many other agents we’ve encountered. We truly appreciate your effort, Jack, and would be delighted to work with you again in the future. Please do keep in touch.

Minh · 8 May 2025

★★★★★ 4/5

Google

Sold a rented property with WH Brown. Happy with the process and I decided to go with their own conveyancers too. This turned out to be a good decision and I really only had two negatives throughout. One was regarding the very quick decision made by the agency manager to fix the fee at a very promising but, very quickly turned out, unrealistic vauation, although I should have queried this when I re-read the contract I'd signed in a hurry to get things moving. The other was when I asked two seperate members of the sales team to arrange for the sold board to be removed, which didn't happen for three weeks until I got through to Antonny, who quickly got it sorted. Antonny was my main contact with the branch and was always polite, professional and a great help whenever it was needed. An asset to the team. Thanks Antonny. A thank you also to Lisa Dove from the conveyancing team who, regularly kept me informed of progress, with either an email or a cheery phone call, which helped greatly to stop the usual frustrations when selling or buying a property. Rebekka Davies from the legal arm was also very good to deal with and always came across professional and personable.

Peter · 23 October 2023

★★★★★ 5/5

Google

I cannot speak highly enough of the team at WHB at Culver Street. Emma and Hannah have both been absolutely first class from the start and all the way through the process, keeping me informed and working so hard to negotiate, what in my situation was less than a straightforward contractual situation. I would not hesitate to recommend them to landlord or tenant alike. As a Landlord I have dealt with my own tenancy previously; but quite frankly, seeing the professionalism of the team, what they deliver and the expertise they employ, I will return to the team at WHB without hesitation. They totally reassure me that all the legality and processes have been comprehensively covered, and more so, they clearly care about their work! Thank you Hannah & Emma so very, very much!

Chris · 23 October 2023

★★★★★ 5/5

Google

I rang William H Brown Estate Agents in the hope of finding a property to rent in quite urgent circumstances and got through to Hannah, who I must say has been nothing short of magnificent. Hannah has genuinely been amazing! She was compassionate to my situation but remained professional. She went above and beyond as far as I am concerned - she's clearly a busy lady but always remained in contact with me and answered every mundane question I had for her. She was knowledgeable on the geography of the area I will be relocating to. Hannah is most certainly an asset to William H Brown and, I would 100% recommend William H Brown off the back of my experience.

Gary · 23 October 2023