William H Brown Colchester reviews

★★★★★ 5/5

Google

Daisy has been absolutely amazing, she has gone above and beyond to help us in our house buying process. No matter how difficult things got.. Daisy was always able to fix it, and we are so grateful for her help along the way. Whatever we … More

Tia · 15 November 2025

★★★★★ 5/5

Google

Me and my partner had a very good experience with william h brown, we had very little knowledge on the house buying process but was supported and educated throughout the whole process. Daisy in particular was very helpful and always available to any queries and questions we had. She made us completely aware of everything involved and made sure we fully understood every step of the process. Overall she made the usually really stressful experience a lot more calming. Very thankful for her help! And we can't recommend her enough!

Kieran · 20 March 2026

★★★★★ 5/5

Google

We are having a really positive experience with our house agent so far. Daisy has made the whole process of buying our house smooth and straightforward throughout, which has made what can be so stressful process much easier. Therefore we appreciate all of Daisy help and would happily recommend her and the company services.

Shanilie · 10 September 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Google

We rented from William H Brown for 15 years and always found the staff at the Colchester Lettings office to be really helpful. More recently, Chloe helped to sort a few things out for us before our move. Never had any issues with the team here. Thanks for all your help and support over the past 15 years.

Paul · 10 August 2026

★★★★★ 5/5

Google

Daisy has been amazing in supporting me with my move and helping me to understand the whole process. As a first time single person buyer it has been a daunting process however Daisy has been incredible taking the time to explain everything … More

Hollie · 15 November 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

I had an excellent experience with this letting agency. Hannah and Jack were outstanding, always prompt with their responses and incredibly professional. Hannah’s dedication to finding the perfect home for me and her insightful guidance were truly impressive. They always took the time to understand my needs and found me the perfect home quickly. Their attention to detail and efficiency made the entire process smooth and stress-free. Highly recommend their services for anyone looking for a great home!

Saya · 22 September 2024

★★★★★ 5/5

Google

I had a very good experience. From the beginning, the process was handled professionally and efficiently. Jack and Hannah were helpful, approachable, and always available to answer any questions I had, which made the entire rental process smooth and stress-free. I definitely recommend. Thank you Jack

Vivian · 8 October 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Google

So so chuffed with my experience so far with William H Brown Colchester. From start to finish from finding the property to being approved on our dream family home we have been treated with respect, communicated with often and provided with clear and concise information through each step. I cannot wait to move into my new home and I’m thrilled that we have found a property through William H Brown. Huge thank you to Jack for responding to my endless emails and helping us get the family home of our dreams. We look forward to continuing our journey to move in day with you.

Catherine · 24 July 2024

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

I cannot express how amazing Hannah is. She made the process of my first time renting so smooth and easy. She is very professional, knowledgable and understanding. She made sure she explained each process in detail and made sure everything … More

Layla · 8 November 2025

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Really happy with William H Brown. The team is super organized and professional. Big thanks to Jack for helping me find a place that ticked all my boxes. Highly recommend

Tanya · 17 February 2026

★★★★★ 5/5

Google

Having dealt with many Estate agents over the past two months, I can honestly say William H Browns customer service is far superior to the rest. Hannah was so helpful and friendly, she kept in constant contact with me which eliminates a good portion of stress that finding a suitable property incurs. Finally someone who not only is extremely capable within their job role, but clearly enjoys it too! Thank you

Bronte · 20 November 2024

★★★★★ 5/5

Google

Emma and Hannah were great, easy onboarding fast reply, great to deal with. Will look to purchase a property via them when I leave my rental.

Luke · 17 March 2026

★★★★★ 5/5

Google

Hannah was great by helping us with each and every process of renting our new house through William H Brown . She was patient with us during the process of verifying our information . We had a lot of questions and she answered them and made us feel very comfortable and at peace with the rent process. Even when we requested for the house viewing after the initial virtual tour . She accommodated that and made that happen with her team. Thank you Hannah and the team at William H Brown.

Anthony · 24 June 2024

★★★★★ 5/5

Google

William H Brown have been fantastic!! As a first time buyer I was a little unsure of the process and what I thought would be a daunting and stressful time has been the complete opposite! The whole process from beginning to end has been very easy and Lisa Dove has been amazing! Lisa kept in touch the whole way through, answering any questions I had and kept me updated every step of the way, so a big 'THANK YOU' to you Lisa. I would highly recommend W.H Brown and the team to anyone who is looking to buy a property and will defiantly be using them again in the future!!

Remmie · 24 June 2024

★★★★★ 5/5

Google

It was such a pleasure working with Chloe Avery in securing my new apartment. She was prompt, professional, and provided wonderful service throughout the entire process. I’m very glad I had the opportunity to work with her and would highly recommend her to anyone looking for excellent service.

Horpeolluwa · 10 September 2026

★★★★★ 5/5

Google

Hannah McCreath is an outstanding & senior member of the team at William H Brown on Culver Road, Colchester. As I am finally on my way to Colchester to study to become a history teacher I'm highly delighted with the expert, friendly, knowledgeable, polite & efficient way that Hannah has handled getting my new apartment in Colchester sorted out. Each stage of this process has been far more pleasant & painless thanks to Hannahs skill, diplomacy, kindness & sheer hard work. My only regret is not filling this in sooner as I owe Hannah an enormous debt for doing an excellent job by calming my fears & getting things done both properly & as quickly as possible. Please do name her employee of the month for consistent delivery of customer service excellence. Am sure that her boss must be very proud of her !

Matthew · 6 August 2025

★★★★★ 5/5

Google

We couldn’t be more impressed with the service we’ve received from Jack Percival at William H. Brown, who truly went above and beyond to help us secure our perfect rental property, after months of searching. Throughout the process, Jack has consistently kept us informed with any updates and is always quick to respond to our queries, explaining everything with great care and consideration. We’re so excited to move into our property - thanks so much Jack!

Lily · 24 July 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026