Trusted Agent profile · Colchester
★★★★★
314 reviews across 3 platforms
43 Crouch Street, Colchester, CO3 3EN, CO3 3EN
Palmer & Partners's office in Colchester, at 43 Crouch Street, is rated 4.5 out of 5 across 314 reviews on three platforms, including 292 Google reviews rated 4.6.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleI cannot recommend Palmer & Parnters highly enough, they really are a superb outfit, and not just because they sold both my properties at great speed. Always there if needed with their professional advice, carried out with a nice personable approach. You really are in safe with this estate agency. Thank you P & P!!!
Thank you for such a wonderful review. It's been a pleasure working with you over the years, Hayley, Paul and Alfie wish you all the best.
5/5
GoogleRecently bought a property through Palmers and Alfie H was always on hand to help answer questions to get us to the finish line and complete on our new property. Diane who we did a few viewings with was so helpful and made us feel at ease and really is a credit to the company.
Thank you Melanie, for taking the time to share your fantastic 5-star review about your experience with Palmer and Partners! We are delighted to hear that you recently purchased a property through us and that our team, especially Alfie H and Diane, played a significant role in making your journey a smooth and positive one. We will make sure to pass the positive feedback to both Alfie and Diane. Your feedback serves as a great source of motivation for our team, and we are sincerely grateful for your kind words and endorsement of our services. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Palmer and Partners for your real estate needs. We wish you all the best in your new property, and we look forward to serving you again should the need arise.
5/5
GoogleHad the pleasure of Poppy’s help with finding and renting a property with Palmer and Partners and could not be happier with the help and service provided. From beginning to end she made the process as smooth as possible. Could not recommend more highly and very grateful to Poppy and the wonderful team there. Sara
Thank you so much for leaving us such a fantastic review! We're thrilled to hear that you had a great experience with Poppy and the team at Palmer and Partners while finding and renting a property. Making the process smooth and hassle-free for our clients is always our top priority. We'll make sure to pass on your kind words to Poppy. She's a valuable member of our team, and your appreciation means a lot to all of us. If you ever need anything or have more questions in the future, don't hesitate to get in touch. We're here to help. Thanks again for choosing Palmer and Partners!
3/5
GoogleGenerally decent, but I would say my interactions with other estate agents have been stronger. On a few occasions I was expecting communications/updates which I didn't receive. My recommendation is instead of trying to defend reputation and save face, to just accept accountability. This would go down better with customers. Not bad experiences, but not the absolute best either. Bit of empathy and understanding goes a long way.
5/5
GoogleWe cannot recommend this estate agents enough. They helped throughout the whole process and communicated effectively whenever we had a query. They also went above and beyond and was always happy to help us and provide us with any support needed.
Hi Stephanie, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Effective communication and going the extra mile for our clients are top priorities for us, so it's wonderful to know we met your expectations. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for your recommendation!
5/5
GoogleProperty Management Team. If I could give more than 5 stars, I would! Julie and the staff there are so helpful and swift too respond. Always friendly, dealing with problems efficiently and quickly. Having been a tenant for 10yrs, I am more than happy to highly recommend the team at Palmers.
Thank you Phillippa for taking the time to share these kind words and for entrusting us with your home. We will make sure to pass your feedback on to Julie and the team here at Palmer and Partners. If you ever need anything or have any further feedback, please don't hesitate to reach out. We look forward to continuing to be a part of your journey at Palmers and Partners!
1/5
GoogleMake sure you don’t talk to them. I invited an agent for costing so I can think about it- he told my lodgers I am selling it asap and put “palmer and partners for sale” sign on my property without telling me. I never signed a contract with P&P or agreed their fees or price they suggested. 3 of 4 my lodgers left, I am investigating the legality of P&P actions.
5/5
GoogleIt has been a pleasure dealing with Palmers. Not only do they get the job done but they are flexible, accomodating and go over and above the standard estate agency services which adds a lot of value. Highly recommended them and would use them again.
Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with Palmer and Palmers. Providing exceptional service and going above and beyond for our clients is always our top priority. We appreciate your recommendation and look forward to assisting you again in the future should you need our services.
5/5
GoogleJust wanted to say a big thankyou to all partner and Palmers employees especially eva and maddie as they was the main two that helped us get our dream home in the making and so friendly and helpful people 😊 …
Thank you so much for your wonderful review! We are thrilled to hear that Eva and Maddie were able to help you on your journey to finding your dream home. Your kind words mean a lot to us and we’re delighted that you found our team friendly and helpful. If you need any further assistance, please don’t hesitate to reach out. Wishing you all the best in your new home!
1/5
TrustpilotNot working in the vendors best interest.
As I put forward an offer on a property that was refused, if it was even put forward. I have just seen the property in question sold for £18000 less than my offer. If you are looking for the best price for your property I don’t recommend this company.
1/5
Google***Beware - a number of hidden fees that will cost you a fortune*** When you move in they will ask you to pay: Holding deposit - £250 (to be deducted from the deposit) Referencing fee - £120 Admin fee - £72 Deposit - £715 Then when you move out they will ask you to pay: End of Tenancy Clean £100.00 (this was non negotiable even though the apartment was cleaned by myself prior to moving out) Check Out Fee £120.00 (So from your deposit of £715 they only return you £495) Total charges (excluding deposit) = £662 I've been renting for several years and this is the most I have had to pay!! If you are willing to pay these charges go ahead, otherwise look elsewhere..
I am sorry that you have not been happy with your check out. Please do contact your local branch manager to discuss this in more detail. However, I must point out the following: our administration and reference fees are among the cheapest in the town and have not increased at any point over the past 5 years. The check out fee is NOT a “hidden fee”. It is listed in 2 separate places on all online adverts which you will have seen prior to booking the viewing; it is listed in bold print on the application form which you filled in and signed at the start of the rental process. Furthermore, it is listed in your contract and it is stated on the check out letter. Finally, the cleaning cost should be met by a tenant PRIOR to check-out and a tenant is free to use any professional cleaning company they see fit. It is a standard contract condition that an outgoing tenant should have the property professionally cleaned (including carpets and appliances) before vacating the property. This cost would only be deducted from a deposit it a tenant has failed to meet their obligations. If this does NOT apply to you, please contact us urgently so we can discuss a possible refund.
1/5
GoogleTenant for two years , given parking ticket for parking in the bay palmer and partners told me too ( this escalated to a debt recovery firm sending numerous letters threatening to the wrong address ) I explained throughout my two years as A tenant that it was not my responsibility and that I was parked where I was told and it was on the tenancy grounds anyway - I was told palmer and partners would attend it .At the end of my tenancy due to ongoing and non resolved nuisance noise from above ceiling structure , I was rang by a letting agent from palmer and partners asking me if I could tell them what number was the parking bay linked to the apartment ? as they were showing round new tenant and didn’t know themselves which bay . Wooden cracking noises on each footstep of the above resident showed a problem as it was loud , annoying and occurring everyday unless the resident was out . Both of us myself and the other resident agreed it was a nuisance noise level and not acceptable . Economic with the truth in relation to replies from my requests to get it fixed we’re all to commonplace - I was told tests had been carried out and they’d found nothing ( no one had requested access to flat so how would they test or even sound check and one staff member of palmer and partners in a call told me we can’t hear anything on the videos you’ve sent us with the sound you say is an issue ! Again this was found out by chance rather than any courtesy follow up . Why would someone make up a noise that wasn’t there and had been heard and witnessed by many others . I do believe the next tenant will complain as it’s unbearable hence why I left it . Up to the last day of attachment to this company I had issue and misdirection in calls and emails from them . I was charged £260 :00 by their recommended full clean team ( apparently a requirement upon departure is a full deep clean ) for a spotless one bedroom apartment and despite asking received no invoice or detail of what I’d paid for in the cleaning . They gave one key to letterbox which when lost there was no master key so I had to buy replacement with two keys which palmer and partners kept . A completely abhorrent situation to be in as a tenant when the letting agents won’t when you request it allow correspondence with owner re the ceiling noise as going forward it may be something they need to speak to the building management about - I asked to be copied into email and see response which never happened . For it to be insinuated that I was imagining noise from the failed floor plan above that caused audible creaking every day in a specific area Above kitchen and bathroom , that I moved and ended tenancy due to not being able to live in comfort for an apartment due to enter its third year with me costing another £25 more monthly for no resolve to issue and ignorance in the details of tenancy ending . Very poor and would never recommend or go near them , as for how they merit what we pay to them for their service I can’t justify that this particular agent does enough
5/5
GoogleWe’ve received very professional and attentive service from Eva, our letting agent. She has consistently been kind, responsive, and quick to address any requests we’ve had throughout our tenancy agreement
Thank you for taking the time to share your experience with Eva! We're delighted to hear that you’ve received such professional and attentive service from her throughout your tenancy. It’s wonderful to know that Eva has been kind, responsive, and quick to address all your requests. We strive to provide the best possible support to our tenants, and it's rewarding to see that reflected in your feedback. We truly appreciate your kind words and will make sure to pass them along to Eva. Thank you for choosing us as your letting agent, and please don't hesitate to reach out if you need anything in the future!
5/5
GoogleCurrently renting with them and the viewing process to paying rent and deposit was smooth. They're very communicative. Haven't raised any maintainence issues but really happy so far and have had lots of useful information with them at moving in compared to my experience renting so far.
Thank you for the amazing review! We're thrilled to hear that your renting experience with Palmer and Partners in Colchester has been smooth and hassle-free. Our team is all about good communication and making sure you have all the info you need when moving in. If you ever need anything or have questions, feel free to reach out. Thank you again for choosing Palmer and Partners!
5/5
GoogleEva Herbert , Thank you , Very impressed by the way you handled my application , easy to contact and very professional Would recommend using palmers and partners
Hi Tony, Thank you for your kind words! We’re thrilled to hear that Eva Herbert provided you with such professional and accessible support during your application process. Your appreciation means a lot to us, and we are grateful for your recommendation of Palmer & Partners. We strive to make every experience easy and positive for our clients. If you need any further assistance in the future, please don’t hesitate to reach out.
1/5
YellUnreliable estate agents,unreliable estate agents
Unsupportive agents, inaccurate reports, lost paperwork, poor communication,Unsupportive agents, inaccurate reports, lost paperwork, poor cimmuniaction
5/5
GoogleWe're first time buyers and Palmers & Partners were a delight to work with. They were excited for us and supportive from our first offer through to exchange and completion. No question was too trivial for them to respond to asap. Amy at Palmer & Partners was such a help to us and we knew we could come to her if there was anything we needed. Really recommend!PositiveResponsiveness, Professionalism
Hi Lindsey. Thanks so much for taking the time to leave such a nice review. Amy was very pleased to have been able to help and we all wish you the best in your new home.
5/5
GoogleI would highly recommend Palmer & Partner, as they are a professional and honest property agency. My daughter rented her first property with her friend and from the start to the end of the tenancy, the letting team were really supportive and professional. Thank you Mrs K ColchesterPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service. Very prompt and helpful responses to my emails, having dealt with other letting agents previously I was impressed by the responsiveness of the staff at palmer and partners.
Hi Natalie, Thank you for your feedback! We're thrilled to hear that you were impressed with our prompt and helpful responses. We strive to stand out with our responsiveness, so it’s great to know we made a positive difference compared to your previous experiences with other letting agents. Thank you for choosing Palmer and Partners!
5/5
GooglePalmer & Partners have not managed our home for long but our contact for them is Danielle and she has dealt with us for many years. She has always been very professional helpful and reliable.
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that your experience with Palmer & Partners has been positive. Danielle is indeed a valuable member of our team, and we're glad she has been able to provide you with professional, helpful, and reliable service over the years. We look forward to continuing to manage your home and assist you in any way we can. If you ever need anything, please don't hesitate to reach out!
5/5
GoogleI rented my new place with Eva on the lettings team at Palmer and Partners. I am very happy with the service and Eva's friendly approach it put me at ease. I would definitely recommend using Palmer and Partners.
Thank you so much for your glowing review! We're thrilled to hear that Eva and our lettings team at Palmer and Partners provided you with excellent service and made your experience stress-free. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support! At Palmer and Partners, customer satisfaction is our top priority, and we're delighted we could exceed your expectations.
5/5
GoogleIf you’re looking for a professional, friendly and efficient agency then look no further than Palmer and Partners. Everyone we dealt with throughout the process were incredibly helpful - Poppy in particular! So many thanks to everyone involved, we would highly recommend their services to all!
We are truly grateful for your glowing review and recommendation of Palmer and Partners! We're thrilled to hear that you found our agency to be professional, friendly, and efficient. Poppy and the entire team at Palmer and Partners are dedicated to providing excellent service, and we're delighted that Poppy's assistance made a positive impact on your experience. Should you or anyone you know ever require assistance with any property-related needs in the future, please don't hesitate to get in touch. We're always here to help. Thanks again we genuinely appreciate your trust in our services.
5/5
GoogleI would highly recommend Palmer and Partners to sell your property. From start to finish they have been excellent! Alfie Humphrey and Hayley have been extremely helpful throughout the whole process making it far less stressful. Thank you so much for all your help!
Thank you so much for taking the time to leave such a fantastic 5-star review for Palmer and Partners! We're thrilled to hear about your positive experience working with us and your kind words mean a lot to our team. Alfie Humphrey and Hayley are indeed valuable members of our team, and they're dedicated to providing exceptional service to our clients. We're delighted to know that they made the process of selling your property less stressful for you. Your recommendation is greatly appreciated, and we're here to assist you or anyone you know with any future real estate needs. Thank you for choosing Palmer and Partners!
5/5
GoogleI would just like to thank both Eva and Poppy for the excellent service they deliver. Nothing is too much trouble, and I would have no hesitation in recommending them. The team are a delight!
Thank you for your wonderful feedback! We're delighted to hear that Eva and Poppy provided you with excellent service at Palmer and Partners estate agents. We strive to go above and beyond for our clients, and it's fantastic to hear that nothing was too much trouble for them. Your recommendation means a lot to us, and we'll continue to deliver exceptional service to all our clients. The entire team appreciates your kind words and looks forward to assisting you in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
