Trusted Agent profile · Colchester

Palmer & Partners Colchester reviews

4.5

★★★★★ Excellent

314 reviews across 3 platforms

43 Crouch Street, Colchester, CO3 3EN, CO3 3EN

Palmer & Partners's office in Colchester, at 43 Crouch Street, is rated 4.5 out of 5 across 314 reviews on three platforms, including 292 Google reviews rated 4.6.

Google logo

4.6 / 5

292

Reviews on Google

This office

Yell logo

3.4 / 5

11

Reviews on Yell

This office

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

I've been a landlord for 20 years and Palmer and Partners have managed by properties superbly from day one! They are responsive, professional and deal with any issues with ease and quickly. Strongly recommend. Very good on price as well.

David · 15 January 2025

Agent replied · 22 January 2025

Hi David, Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had a positive experience with us over the past 20 years. Our team strives to provide responsive and professional service, so it’s wonderful to know that we’ve met your expectations in managing your properties. We truly appreciate your strong recommendation and your recognition of our pricing. If you ever need anything or have further questions, please don’t hesitate to reach out.

5/5

Google

We had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.

Emily · 24 August 2024

Agent replied · 23 October 2024

Hi Emily, Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!

5/5

Google

A very professional company with friendly employees. Poppy Kilden, during the start of my tenancy, Julie Thompson, throughout my tenancy, and Rachel Johnson, at the end of my tenancy, were incredibly helpful and always provided excellent service with a positive attitude. Highly recommended.

Tuğrul · 24 November 2024

Agent replied · 8 December 2024

Hi Tuğrul Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with our team, particularly with Poppy, Julie, and Rachel. It’s wonderful to know that they were incredibly helpful and provided excellent service throughout your tenancy, always with a positive attitude. We pride ourselves on having a friendly and professional team, and your kind words truly reflect our commitment to exceptional customer service. We appreciate your high recommendation and are grateful for the opportunity to have assisted you. If you ever need anything in the future, please don’t hesitate to reach out. Thank you once again!

5/5

Google

This was my first experience renting and Palmer and Partners made the whole experience very easy. I had no issues throughout and when it came time to move on the checkout procedure was made very clear. I had the pleasure of dealing with Rachel for the checkout who did an excellent job.

Pete · 1 September 2025

5/5

Google

James burrage has been in charge of the sale of the property I've purchased and I will say he and his team have been fantastic. He has been very patient and understanding when problems arose, he has kept me fully updated throughout the process. I hope to continue to deal with James in the future because of his professionalism. Thank you.

Simon · 28 December 2023

Agent replied · 23 October 2024

Thank you so much for taking the time to share your experience with us! We're delighted to hear that James and our team were able to provide you with fantastic service during the sale of your property. We truly appreciate your kind words! It's our commitment to keep our clients informed and supported, especially when unexpected challenges arise. We're thrilled to know that James's dedication to keeping you fully updated made a positive impact on your experience. We look forward to the possibility of working with you again in the future. If there's anything more we can do for you, please don't hesitate to reach out. Thank you once again for choosing Palmer and Partners, and we wish you all the best in your new property!

5/5

Google

The help and support I received from Palmer & Partners has been excellent from start to finish. They kept me updated regularly on any progress with the sale of my property and were always on hand to answer any queries I had. I would definitely recommend them to anyone looking to sell their property.

HK · 26 April 2024

Agent replied · 23 October 2024

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with Palmer and Partners estate agency. Keeping you updated and providing support throughout the sale process is our priority, and we're glad to hear that we achieved that for you. Your recommendation means a lot to us, and we're here to assist anyone looking to sell their property in the property market. If you ever need assistance in the future, please don't hesitate to reach out. Palmer and Partners estate agency is dedicated to delivering exceptional service and ensuring a smooth experience for all our clients. With our team's expertise and commitment, you can trust us to navigate the complexities of the property market with confidence.

5/5

Google

Diane very professional and warm. Knowledgeable and pleasant to be with …She gave me space to reflect and answered all my questions

Gwendolyn · 22 July 2025

Agent replied · 8 August 2025

Hi Gwendolyn, Thank you so much for your wonderful review of Diane! We're delighted to hear that she made such a positive impression on you, demonstrating a perfect blend of professionalism and warmth. It's fantastic to know that she was knowledgeable, pleasant to be with, and provided you with the space to reflect on your decisions. We're particularly pleased that Diane answered all your questions and provided you with the support and guidance you needed. We strive to create a comfortable and supportive environment for all our clients, and it's clear that Diane has achieved that for you. We'll make sure to pass on your kind words to Diane, and we're grateful for your endorsement of her work. She is a valued member of our team, and it's wonderful to know that she is consistently providing exceptional service to our clients. Thank you again for taking the time to share your feedback with us! The Palmer & Partners Team

5/5

Google

Palmers & Partners throughout the transaction have been friendly, professional and kind in all their dealings with me. Despite the fact I wasn't actually their client, they have always tried to get the best outcome for all parties. I would have no hesitation in recommending them for any property sale in Colchester.

Marielle · 26 May 2024

Agent replied · 23 October 2024

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Palmers & Partners. It was our pleasure to assist you and ensure the best outcome for everyone involved, even though you weren't our direct client. Your recommendation means a lot to us, and we are grateful for your kind words. If you ever need assistance in the future, please don't hesitate to reach out.

5/5

Google

I've dealt with Palmer and Partners for several years now; as a renter, when buying a home, and as a landlord. They are always very approachable and helpful, and often go out of their way to meet expectations. I will definitely be using their services when it comes to selling.

Tamsin · 25 June 2024

Agent replied · 23 October 2024

Thank you so much for taking the time to share your experience with Palmer & Partners. We are truly grateful for your continued trust and support as both a renter and a homeowner. It's always a pleasure to hear such positive feedback, and we're thrilled to know that we've consistently met your expectations. Our team strives to provide efficient, friendly, and approachable service, and we are delighted to hear that you've felt at ease when dealing with any issues. Your recommendation means the world to us, and we look forward to serving you for many more years to come. Thank you once again for choosing Palmer & Partners. We're here to assist you every step of the way.

5/5

Trustpilot

First class service

Used Palmer & Partners for my mother’s bungalow sale, throughout I found them very professional & kept us up to date throughout the process. A special mention must go to Harry who was very polite & professional, my mum is 88yrs & Harry was very patient. Well done all involved, would definitely recommend.

Kirstie · 26 March 2023

5/5

Google

I would like to write a review for Poppy Kilden. Poppy worked closely with Chantel this week on helping my sister move into a rental property. She was extremely professional and very prompt in making sure the final arrangements where completed on time. Thanks again Poppy!

Charlotte · 24 August 2024

Agent replied · 23 October 2024

Hi Charlotte, Thank you for your wonderful review of Poppy Kilden! We're pleased to hear about the professionalism and promptness she displayed while assisting Chantal in helping your sister move into her new rental property. Ensuring that the final arrangements were completed on time is crucial, and we're glad Poppy was able to meet your expectations. Thanks again for your kind words, and congratulations to your sister on her new home!

1/5

Trustpilot

customer waited 30 min estate agent did not turn up at all.

We had our house on the market with them for approx. month or so they produced as single viewing, the buyer showed up on time and the estate agent did not show at all, the customer left after 30 minutes waiting and was not seen again. No explanation was given, that's what I call business sense!

A · 16 June 2025

5/5

Google

Excellent service received, Paul Devereux kept us updated throughout the transaction and communicated with solicitors. Would recommend and will use Palmer & Partners again.PositiveProfessionalism

Carly · 24 October 2022

Agent replied · 23 October 2024

Happy to work with you again, Carly. Thank you for taking the time to post your review, we really appreciate your feedback.

5/5

Google

Diane great service very warming and great advice given would recommend 👍 …

Deb · 24 September 2025

Agent replied · 8 October 2025

Hi Deb, Thank you so much for your wonderful feedback! We're thrilled to hear that Diane provided you with great service, a warm welcome, and excellent advice. We'll be sure to pass your compliments on to her. We appreciate you taking the time to recommend us. Best regards, The Palmer & Partners Team

5/5

Google

Diane was fantastic, engaged and articulate during our viewing. Thoroughly recommended :)

Eric · 10 April 2025

5/5

Google

Great agency, really friendly, honest and helpful. Got our house sold within one week to a suitable buyer at a price we were happy with. Everyone we have dealt with has been professional and very hard working, specific references to Alfie, Alfie and Paul.

Susie · 24 August 2024

Agent replied · 23 October 2024

Hi Susie, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our agency. It's fantastic that we could help sell your house within just one week and find a buyer at a price you were happy with. We’re glad you found our team friendly, honest, and hardworking, Alfie, Alfie, and Paul will be especially pleased to hear your shout-out! Thank you for trusting us with your sale.

4/5

Google

We bought our home through palmers and we have been having them for years taking care of our tenancies and they have been amazing, living not so close to our property does put us into lots of distress not knowing the issues that may rise and be present but John and Eva took care of it all and made a smooth transition from our previous tenants to current.

Neena · 12 December 2024

5/5

Google

Moved in to a lovely rented flat in Rowhedge today. Palmers have been amazing, super helpful, kept me informed promptly the whole way through the process. Thank you for being amazing, friendly and great at your job Sophie!

Sarah · 10 November 2024

Agent replied · 8 December 2024

HI Sarah, A huge congratulations on your new home in Rowhedge! We're thrilled to hear that you're enjoying your lovely rented flat. We're also delighted to hear that Sophie and the team at Palmer & Partners have been amazing, super helpful, and kept you informed every step of the way. Our goal is to make the rental process as smooth and stress-free as possible, and it's wonderful to know that we've achieved this for you. Sophie will be thrilled to hear your kind words about her service - we'll be sure to pass along your feedback and thanks. We're proud to have team members like Sophie who are dedicated to providing exceptional customer service. Thank you again for choosing Palmer & Partners and for taking the time to share your positive experience. We wish you all the best in your new home and look forward to being of service to you in the future.

5/5

Google

I viewed a property to rent with Eva Herbert who was very professional, knowledgeable but also friendly and welcoming. Nothing was any trouble and she helped me every step of the way. I couldn’t recommend her enough, what a great employee to have on the team!

Julia · 25 June 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us a five-star. We appreciate your support and are here to assist you with any future needs. If you have any questions or require further assistance, please don't hesitate to reach out. We look forward to serving you again soon! Thanks again for choosing Palmer and Partners!

5/5

Google

Moving out process was made so easy due to Rachel. Thank you so much.

Emma · 18 August 2025

Agent replied · 8 September 2025

Hi Emma, Thank you so much for your kind words about Rachel and your experience with the moving out process! We're thrilled to hear that Rachel made the process easy for you, and that you're grateful for her help. We're proud of our team's dedication to providing exceptional service, and it's great to know that Rachel went above and beyond to make your experience smooth and stress-free. We'll be sure to pass on your thanks to her. Thank you for choosing Palmer & Partners and for taking the time to share your positive feedback. We wish you all the best in your future endeavours. Best regards, The Palmer & Partners Team

5/5

Google

Palmer and Partners are very professional. The names I recall; Joe, Sophie and John- because you are respectful and always willing to help with our many requests, you deserve 5-star rating. Many thanks to your entire team.

Mathew · 2 November 2024

Agent replied · 9 November 2024

Hi Matthew We are deeply grateful for your kind words and the 5-star rating you have given us. It is wonderful to hear that Joe, Sophie, and John have made such a positive impact on your experience with Palmer and Partners. We take great pride in our team's professionalism, respect, and willingness to help with all your requests. Your feedback is a testament to the hard work and dedication of our entire team, and we are thrilled that you feel valued and supported throughout your interactions with us. Thank you for recognizing the efforts of Joe, Sophie, and John, as well as the rest of our team. We are committed to continuing to provide the highest level of service and support to all our clients. Once again, thank you for your kind words and for choosing Palmer and Partners. We look forward to the opportunity to assist you in the future.

1/5

Google

Phoned up Thursday morning to view a property and was told there were no appointments available that day so booked a viewing for Friday evening. Come Friday morning I received a text to say the property had been let. Phoned up to check and another woman told me there were in fact viewings all day and evening Thursday and the property was now let out. The woman I spoke to on Thursday morning, when I mentioned the property would be for myself and my partner she only asked about his work details, after booking the viewing time I asked if she needed my work/wage details to which she said along the lines ‘oh I didn’t think you worked’ which I find seriously unnecessary and rude - why wouldn’t I be working because I’m looking to move with my partner? Super unhelpful!!

Maria · 13 January 2021

Agent replied · 12 January 2025

Dear Maria, I am sorry we were unable to help. There was obviously some kind of misunderstanding as my staff are always going out of their way to help. The inbound enquiry numbers at the moment are several hundred per day which is putting an unprecedented strain on everyone. Please contact me personally, I will ensure you get what you need. Thanks, Jon. Jongallop@palmerpartners.com

5/5

Google

Diane did a very good job of showing us round 2 properties.

Fiona · 3 September 2025

Agent replied · 8 September 2025

Hi Fiona, Thank you for your kind words about Diane! We're delighted to hear that she did a great job showing you around the properties. We're proud of our team's knowledge and enthusiasm for the properties we represent, and it's great to know that Diane made a positive impression on you. We're glad that you felt well-informed and taken care of during your viewings. Thank you for choosing Palmer & Partners, and we hope that we can help you find your perfect property soon! Best regards, The Palmer & Partners Team

5/5

Google

Palmer & Partners are no doubt the best agents around! Very reliable and very efficient! Julie, Sophie, and Joe have been absolutely amazing! They are all so professional and all three of them gave me so much confidence with how knowledgeable they are. Thanks so much guys!

Ryan · 26 April 2024

Agent replied · 23 October 2024

Thank you so much for your kind words and glowing review! We're thrilled to hear that our team, including Julie, Sophie, and Joe, provided you with such a positive experience. At Palmer & Partners, we strive to be reliable, efficient, and knowledgeable in all aspects of our service, and it's fantastic to know that we've met your expectations. We truly appreciate your trust in us and look forward to assisting you with any future property needs. Thanks again for choosing Palmer & Partners!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Palmer & Partners's Google reviewsLeave Palmer & Partners a review
The Trusted Agent

Is this your office? Claim your page.