Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf I could put a minus
If I could put a minus, I would. Absolutely useless, they valued my property and within 2 weeks they were telling me to lower the price by £75k!!!! When I asked why, they said the person who valued the property doesn't know the area, and over valued it. They never return calls or do a courtesy call once a fortnight as promised when the house went on the market, I spoke to woman who lives in the next road to me, who also had her house up for sale with them, and took it off with palmers, and put it on with another agent, due to the same reasons.
I was told at the time, they had lots of people on there books, looking for a property like mine, I didn't get one viewing or enquiry or even a courtesy call to keep me in the loop. Very poor customer service and would advise not to use this agent.
Darren · 7 July 2025
★★★★★ 5/5
GoogleHayley and the team were so helpful in pushing everything along with our purchase and always happy to answer any questions we had. Thank you!
Catherine · 25 July 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We're thrilled to hear that Hayley and the team were able to assist you effectively and answer all your questions. Your satisfaction is our top priority, and we're grateful for your feedback. Enjoy your new property, and feel free to reach out if you need anything else!
★★★★★ 5/5
GoogleVery professional team, eva Herbert was brilliant help with viewings and a successful speedy move in to our new home, we can't thank her enough.
Luke · 25 July 2024
Agent replied · 23 October 2024
Thank you so much for your feedback Luke!
We're thrilled to hear that Eva and our team provided you with a professional and efficient service. Moving into a new home can be a big step, and we're glad Eva made the process smooth and successful for you. We'll make sure to share your kind words with Eva.
If you need any further assistance or have any questions, feel free to reach out to the team at Palmer & Partners.
Welcome to your new home!
★★★★★ 5/5
GoogleI've always found both the lettings team and the sales team at Palmer and Partners very helpful and understanding during nearly 20 years. They've acted as the managing agents for my house whilst it was being let and now they have just sold it. They always kept me up to date with the sale process. I would use them again if I should buy another property in the area.
Louise · 23 September 2024
Agent replied · 23 October 2024
Hi Louise,
It’s amazing to hear about your long-standing relationship with Palmer and Partners, spanning nearly 20 years! It sounds like both the lettings and sales teams have consistently provided helpful and understanding service, whether managing your property or guiding you through the recent sale. Their commitment to keeping you informed throughout the process is truly commendable. It’s great that they’ve earned your trust for future property ventures in the area. Thank you for sharing your experience!
★★★★★ 5/5
GoogleI have rented through Palmer and partners for 5 years. Always provided a brilliant service and quick to sort any issues out. Rachel and Sophie were very helpful during my end of tenancy and I would highly recommend!
Ben · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for taking the time to share your 5-star review with us! We truly appreciate your loyalty as a tenant with Palmer and Partners for the past 5 years. It's wonderful to hear that you consistently experienced a brilliant level of service from our team.
We're especially pleased to hear that Rachel and Sophie were instrumental in making your end-of-tenancy process smooth and hassle-free. Providing prompt assistance and resolving issues swiftly is a top priority for us, and it's great to know that we met your expectations.
Your kind words mean a lot to us! If you ever decide to rent with us again or if you have any future real estate needs, please don't hesitate to get in touch. We're here to assist you anytime. Thank you again for choosing Palmer and Partners!
★★★★★ 5/5
GoogleAlways use Palmer & Partners for my letting agent, they have consistently found us great tenants and have a professional, friendly approach. Special thanks to Jon Gallop and Sophie George.
Kate · 27 March 2024
Agent replied · 23 October 2024
Thank you for your continued trust in Palmer & Partners as your letting agent. We're delighted to hear about your positive experiences with our services and the professionalism of Jon Gallop and Sophie George. Your feedback really means a lot to us, we do our best to provide an excellent service. Should you need any further assistance in the future, please do not hesitate to reach out. We appreciate your ongoing support. Thanks again for choosing Palmer and Partners!
★★★★★ 5/5
GoogleMy wife and I bought our first house in the UK through Palmer and Partners. The staff, particularly James Burrage, has been extremely helpful and professional throughout the whole process. They often chased both parties for updates on our behalf and always made time to respond to our queries.
Soul · 24 October 2022
Agent replied · 23 October 2024
We are grateful for your review Soul, it was a pleasure dealing with, we look forwards to handing the keys over to you.
★★★★★ 5/5
GoogleI have only recently become a client of Palmer & Partners and am very happy with the service and assistance I have received. They are friendly and helpful and I am sure will be of further assistance with my move to Colchester. Many thanks.
Vera · 23 July 2025
Agent replied · 8 August 2025
Hi Vera,
Thank you so much for your kind words! We're thrilled to hear that you've been happy with the service and assistance you've received from us so far. We're proud to have a team of friendly and helpful staff who are dedicated to making the process of moving as smooth and stress-free as possible.
We're glad to hear that you're feeling confident that we'll be able to continue to support you with your move to Colchester. We're committed to providing exceptional service to all our clients, and we're looking forward to helping you every step of the way.
Thank you again for taking the time to share your positive experience with us. We appreciate your feedback and look forward to continuing to work with you.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleI recently used Palmer and Partners to complete a rental. Poppy was knowledge and informative throughout, and made the process as seamless as possible. I can highly recommend Palmer and Partners for any property needs.
Ben · 24 October 2023
Agent replied · 23 October 2024
Thank you very much for taking the time to share your experience with Palmer and Partners! We're so happy to hear that you had a seamless rental process with us, and that Poppy's knowledge and guidance was really helpful.
Recommendations like yours mean a lot to us, and we greatly appreciate your trust in our services. If you ever have any more property-related needs in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way.
★★★★★ 5/5
GoogleI had the difficult task of selling my mother and father's home after they passed away. Initially I asked a different agent to help me with the sale but after months of being strung along and lied too, I moved across to Palmers. My initial dealings were with James and then Tyler. They got me a buyer very quickly at a great price and today the sale has gone through. They have been empathetic, happy to help and thoroughly professional. Thank you palmer and parkners
Liam · 28 December 2023
Agent replied · 23 October 2024
We are deeply grateful for your heartfelt review and extend our sincere condolences on the passing of your mother and father. It was an honour and privilege to assist you during this challenging time, and we appreciate your trust in our team.
We understand that the process of selling a loved one's home can be emotionally taxing, and we are glad that we could provide you with the support you needed. Your kind words about our team's mean a lot to us. We take great pride in delivering a high standard of service, and it warms our hearts to know that we could make a positive difference for you.
Thank you for choosing Palmer and Partners. If you ever need assistance or have any further inquiries, please don't hesitate to reach out. Wishing you all the best in your future endeavors.
★★★★★ 5/5
GoogleRented via Palmers & Partners and service was excellent, always got a response to any issues from Rachel Johnson and the team. Would highly recommend 5**
Nicola · 26 April 2024
Agent replied · 23 October 2024
Thank you sincerely for your generous feedback! We're thrilled that your experience with Palmer and Partners exceeded your expectations. Your satisfaction is paramount to us, and we're dedicated to consistently meeting your needs. Your recommendation means a great deal to us as we strive to deliver exceptional service to all our clients. Rest assured, we're fully committed to continuing to provide outstanding support for all your future needs. Should you ever require further assistance or have any questions, please don't hesitate to contact us. We're here and ready to assist you whenever needed!
★★★★★ 5/5
GoogleI have used Palmer & Partners for my buy to let’s, for entry and exit and can confirm they are first class. Jon Gallop & Rachel Johnson deserve a special mention for their professional, helpful and customer service based approach, it really is reassuring during what can be an uncertain time for a landlord. Nothing is too much trouble and you will be looked after every step of the way - 5 stars!
John · 26 April 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Palmer & Partners for your buy-to-let properties. Jon and Rachel will be delighted to receive your special mention, and we're proud to have them on our team. Providing professional, helpful, and customer-focused service is at the heart of what we do, and we're glad to have provided reassurance during what can sometimes be a challenging time for landlords. Your satisfaction is our priority, and we're committed to looking after you every step of the way. Thank you for choosing Palmer & Partners, and we look forward to continuing to serve you in the future! If you ever need anything else, please don't hesitate to reach out.
★★★★★ 5/5
GoogleThey made the process of securing a property for me so easy! Thank you to Eva for making everything go so smoothly 😁 …
Philip · 26 April 2024
Agent replied · 23 October 2024
Thank you for your wonderful review! We're thrilled to hear that Eva, along with the team at Palmer and Partners, made the process of securing a property easy for you. We'll be sure to pass along your thanks to Eva and the entire team for their exceptional service. Thank you again for choosing Palmer and Partners! We're here whenever you need us, ready to provide the best service for all your property needs.
★★★★★ 5/5
GoogleMy partner and I have just bought our first house and despite it being a very stressful process, Palmer and Partners definitely helped to ease the stress. We communicated with Alfie throughout the process and he was amazing at keeping us updated with whatever information he’s received. He was great at responding to queries quickly and for chasing up both solicitors for information. Alfie and all the team seemed really friendly and viewings were easy to make. Would highly recommend P&P.
Thank you so much!
Jenna · 24 October 2023
Agent replied · 23 October 2024
Dear Jenna
Thank you for you review, it was a pleasure to work with you, we are so pleased that Alfie communicated with you throughout the process and kept you updated. We wish you well in your new home and look forwards to handing the keys over to you for your new home.
★★★★★ 5/5
GoogleOur experience with Palmer & Partners has been nothing short of exceptional. From the very beginning, their team of dedicated professionals showed an unparalleled commitment to understanding our preferences and aligning them with the perfect properties.
Communication was a strong suit for Palmer & Partners. Throughout our journey, they kept us well-informed and updated, making the house-hunting process stress-free. Their market knowledge and extensive connections led us to hidden gems that exceeded our expectations.
When it came to negotiations, Palmer & Partners showcased their expertise, securing a favorable deal for us while maintaining fairness and transparency. The paperwork and legalities were seamlessly handled, thanks to their guidance.
Beyond the sale, their thoughtful follow-up demonstrated genuine care and commitment to our satisfaction. Palmer & Partners has set a new standard in the property market, and we wholeheartedly recommend them to anyone in search of their dream home. With their guidance, we found not just a house, but a place we now call home.
Philip · 24 October 2023
Agent replied · 23 October 2024
Thank you for this glowing review. It's immensely rewarding to know that our team's dedication and commitment to serving you have resonated so positively.
At Palmer & Partners, we strive to provide exceptional service. We are so thrilled that our communication, market knowledge, and attention to detail made your house-hunting journey stress-free and enjoyable.
Once again, thank you for your thoughtful review. If there's ever anything else we can assist you with, whether it's related to your new home or any other property needs, please don't hesitate to reach out. We wish you many wonderful years of happiness in your new home.
★★★★★ 5/5
GoogleWe recently sold our property through Palmer & Partners in Colchester. They have the most fabulous team who are very helpful. They handled the sale seamlessly and efficiently.
Our house sold in super quick time. The marketing was exceptional - we were particularly impressed with the photographs and the drone shots/video.
We would highly recommend Palmer & Partners, Colchester if you’re looking to sell your property or searching for your new home.
Martin · 27 March 2024
Agent replied · 23 October 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience selling your property with Palmer & Partners in Colchester. Our team works diligently to ensure a seamless and efficient process for our clients, and it's fantastic to know that we met your expectations.
We take great pride in our marketing efforts, and we're delighted that you were impressed with our photographs and drone shots/video. Providing exceptional service and delivering results promptly is our top priority, and we're glad that we could sell your house in super quick time.
Thank you for recommending Palmer & Partners, Colchester to others who may be looking to sell their property or find their new home. We truly appreciate your kind words and trust in our services. If you ever need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleDiane was lovely really helped us and made us feel really comfortable viewing the propertys
So kind :)
J.Hyamm · 5 September 2025
★★★★★ 5/5
GooglePalmers undertook the sale of my late parent’s home with sensitivity and handled all of the viewings. The sales team did an amazing job of getting viewers through the door, many more than our previous agent and we finally secured a buyer. Hayley did a great job with the sales progression which wasn’t always easy due to issues further down our chain. A sincere thank you to the whole Palmers team!
Melanie · 27 March 2024
Agent replied · 23 October 2024
Thank you so much for your glowing review! We are truly honored to have had the opportunity to assist you during such a sensitive time. It's heartening to hear that our efforts in handling the sale of your late parent's home were appreciated. We're delighted that our sales team's dedication resulted in increased viewings and, ultimately, a successful sale. Hayley and the rest of the team are thrilled to have been able to support you through the sales progression, despite the challenges posed by issues further down the chain. Your sincere appreciation means the world to us. Thank you again for choosing Palmer and Partners we wish you all the best for the future. If you ever need assistance again, please don't hesitate to reach out.
★★★★★ 5/5
GooglePoppy was incredibly professional and trustworthy throughout the process. An incredible asset to Palmer & Partners
Abby · 25 July 2024
Agent replied · 23 October 2024
Hi Abby,
Thank you for your feedback! We're thrilled to hear that Poppy provided such a professional and trustworthy experience. She truly is an incredible asset to our team at Palmer & Partners. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GooglePalmer and Partners in Colchester provided us with an excellent service throughout the process - sale to exchange. The sales progression team were highly competent in dealing and chasing issues along the way. Selling your house is a stressful business at the best of times but Palmers and Partners helped elevate this stressful process and we are very grateful.
Peta · 2 October 2024
Agent replied · 23 October 2024
Hi Peta,
Thank you for sharing your feedback! It’s wonderful to hear that Palmer and Partners in Colchester provided you with such excellent service from sale to exchange. Selling a home can be a stressful time, but it sounds like their sales progression team was on top of everything, helping to ease the pressure and manage any issues along the way. So glad to hear they were able to make the process smoother for you!
★★★★★ 5/5
GoogleRachel at Palmer and Partner fought tooth and nail to get an insurance claim through for previous tenants who had done so much damage to the house before leaving. Amazing person to deal with and we got the full amount we were entitled too. Such a great team at P&P. Many thanks.
Peter · 8 January 2025
Agent replied · 22 January 2025
Hi Peter,
Thank you for your wonderful feedback! We’re delighted to hear that Rachel was able to advocate effectively for your insurance claim and that you received the full amount you were entitled to.
It’s great to know that our team made a positive impact during such a challenging situation. We truly appreciate your kind words and support.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
★★★★★ 5/5
GoogleFrom valuation to completion Palmer and Partners have been exceptional. Every step of the way they have been honest and professional, kept me informed of the progress, liaised with my solicitors and have gone above and beyond the call of duty. I cannot thank them enough for making what is known to be one of the most stressful events in life, buying or selling a property, stress free. I would reccomend them in a heart beat.
MATT · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for taking the time to share your experience with Palmer and Partners! We are absolutely thrilled to hear about your 5-star journey with us, from free valuation to sale.
Please know that your recommendation means a lot to us. We are here to assist you with any future property needs.
Thank you once again for choosing Palmer and Partners. We wish you all the best in your new chapter and hope to have the opportunity to serve you again in the future.
★★★★★ 5/5
GoogleChoosing an estate agent to sell our home felt like a daunting task, but we couldn’t have made a better choice than Palmer and Partners. James, Chloe and all the team were absolutely fantastic! They were friendly and professional, with outstanding communication, which ensured a smooth and stress free experience. They gave us contact details for Rebecca at Holmes and Hills Solicitors who was also brilliant. Highly recommended.
Amanda · 27 March 2024
Agent replied · 23 October 2024
Thank you for your wonderful review! We're delighted that you found choosing Palmer and Partners as your estate agent to be a great decision. James, Chloe, and the rest of our team are dedicated to providing friendly and professional service with outstanding communication. It's fantastic to hear that we could make your home-selling experience smooth and stress-free. Your recommendation means a lot to us. Thank you for entrusting us with your real estate needs!
★★★★★ 5/5
GoogleOur experience with Palmer & Partners has been great: the renting process has been very smooth and thorough, and Eva, the agent who followed our application through to completion, has been absolutely brilliant: from accomodating our online viewing, to her fantastic support and speedy replies, we have felt supported and reassured every step of the way! Many thanks for all your help.
Alexandra · 4 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.