Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey are a scam company!
18.01.2022- They are a scam company. Read my experience with them.- They sold me a property with tenants in situ.- They did not reveal the fact most of tenants are defaulters and trouble makers. Some of them are served with eviction notice.- They allegedly had an arrangement with the previous landlord to hide all these facts.- Their broker (from Michael Financials) took 3 months to get the mortgage offer. Applied 4th Aug and offer cam on 11th November.- They started pushing me for the exchange the moment their broker got the mortgage offer.- Once the exchange happened, the sale negotiator who has is impatient like a child till now stopped replying to my emails.- They have a poor code of practice when it comes to selling the property.- I have raised a formal complaint with them and will keep updating here on the review page.- The made me learn that ideally you should not be taking the mortgage if the broker is part of agency company. This way you will be pushed hard on your purchase.- They are trying to be polite in the reply to this feedback which is just their hypocrisy.If you are planning to buy any property through Michael property Consultants think twice, thrice or rather....!
Sanjay · 21 January 2022
Agent replied · 11 June 2024
Dear Mr Singh,We wouldn't normally reply publicly defending ourselves but due to your strong public accusations we simply must.First, I must dismiss all of your accusations with regards to acting underhand and having any arrangements with the previous seller - this is entirely a false accusation. The sale of your new property had been running since July 2021, so to advise that our team were impatient is a very unfair statement, especially when the seller was close to withdrawal due to the length of time the transaction had been running and you had three departments from our agency assist you with your purchase throughout. They were on hand to assist every step of the way and communication was kept to the highest of standards.Not at any stage were we informed of difficulties with any tenants, or ever concerned about them being credible or genuine. We provided you with a description of all tenants, including their professions in July, close to when the sale was first agreed. We never denied you access to visit the property and it is also very important to highlight that you have visited and inspected the property throughout your purchase process and we have never been obstructive or prevented you visiting. I understand you have also raised formal complaints against your solicitor, independent solicitor on behalf of your lender and therefore are trying to hold all parties involved accountable. All parties have stated that at no stage have we ever withheld any information or acted unprofessionally. We have put you in contact with our Customer Relations Manager who has acknowledged your complaint and who will be assisting you with your complaint moving forward, ensuring the appropriate complaints procedure is followed. Naturally we are very disappointed to have received this review and will be working closely with all involved to ensure this is resolved properly.
★★★★★ 5/5
TrustpilotHighly recommended
We sold our parent's house through Michaels and had a very good experience throughout. They had excellent local knowledge and were very helpful and supportive. Special mention to Carla, Lee and Charlotte for their help.
Andrew · 3 June 2024
★★★★★ 5/5
TrustpilotRecently completed on my purchase
Recently completed on my purchase, The staff were very supportive along the way and showed tremendous professionalism, finding answer for any questions i had or issues that arose.
Stephen · 14 March 2026
★★★★★ 5/5
TrustpilotOutstanding
Michaels valued my property and then marketed it on January 2nd 2026, they sold it very quickly, January 20th!!
Silvana · 22 May 2026
★★★★★ 5/5
TrustpilotI’ve been looking to move home for…
I’ve been looking to move home for quite some time now, and found the perfect family home through micheals. Samuel was extremely helpful and communication was great. Overall a fantastic estate agent.
Louise · 22 July 2024
★★★★★ 5/5
GoogleAfter being let down by a previous letting agents, I contacted Maddy to help me out, she arranged a viewing and within a week and a half I was in the property, I cannot fault the service I have received and continue to receive! We were kept up to date with everything. I would definitely recommend Michaels as a whole but particularly Maddy who is brilliant at what she does and very professional, thank you.
Fleur · 13 June 2018
★★★★★ 5/5
TrustpilotImpressive level of customer service…
Impressive level of customer service from beginning to end. An exceptional amount of communication from Jo in the Colchester office. They exceeded my expectations. Thank you.
Joanna · 26 March 2026
★★★★★ 5/5
GoogleMichael property team have just been amazing ! Always quick to respond to questions specially Rhys and sam ….
Rhys has been brilliant person as he handle every problem of mine and i everything done within 2 days…. I’m so happy to have support from Rhys and Team…..thank you….🤗 …
Patel · 12 June 2023
★★★★★ 5/5
TrustpilotAaron and the team at Michael’s have…
Aaron and the team at Michael’s have been truly brilliant. Supporting not only with my purchase but organising various engineers for the new property for me. I would highly recommend.
Emma · 3 August 2024
★★★★★ 5/5
GoogleSam was so great. He was really reassuring and understanding of my personal situation and went out of his way to ensure I had a smooth process and was able to view my flat as many times as possible - always with a smile and understanding. Just so brilliant!
Ava · 12 June 2023
★★★★★ 5/5
GoogleAll the staff have been so helpful with my house sale. In particular Jo has gone the extra mile and been instrumental in getting us to the point of exchange in what has been a difficult transaction. Would recommend this company, it is the 2nd time I have used them to sell my house and had great results both times.
Louise · 16 April 2025
★★★★★ 5/5
GoogleSelling a house is expected to be very stressful, however selling our house through Michaels was a very easy and smooth process, which I have to say was extremely refreshing. Michael Bickmore was extremely professional and kept us fully informed at all times.
At no time did we feel under pressure.
We would not hesitate to recommend Michael and his team thank you all.PositiveResponsiveness, Professionalism
Terry · 14 June 2021
★★★★★ 5/5
TrustpilotA very positive experience - would highly recommend
I would highly recommend Michaels Property Consultants who have recently helped me to secure the purchase of my new home in Colchester. In comparison to my experience with other estate agents, the experience with Michaels was very positive. They were supportive and helped to make matters as straightforward as possible. I was particularly impressed with Michael Bickmore's guidance and dedication throughout the process, ensuring that everyone was aligned on what needed to be done and when, and chasing when needed to keep all parties on track. I would have no hesitation in recommending this company. Keep up the great work!
Carole · 10 June 2024
★★★★★ 5/5
TrustpilotGreat experience with Michael’s estate agents
I can’t recommend this estate agent highly enough. From start to finish, the whole experience was fantastic.
Rebecca · 18 May 2026
★★★★★ 5/5
GoogleSold my flat with Michael's Property and they were very impressive. The whole process was incredibly professional and friendly.
After providing a valuation they were very understanding and patient as it took a few months for me to be in a position to market the property. Once it was on the market they I had viewings booked in very quickly.
After I accepted an offer the sales progression team kept me in the loop with regular updates and were proactive in getting updates from both sets of solicitors. They really helped reduce the stress.
I'll certainly be using Michael's for any future property sales and would thoroughly recommend them to anyone.
Alison · 2 June 2024
★★★★★ 5/5
TrustpilotExcellent!
Sold my flat with Michael's Property and they were very impressive. The whole process was incredibly professional and friendly.After providing a valuation they were very understanding and patient as it took a few months for me to be in a position to market the property. Once it was on the market they I had viewings booked in very quickly. After I accepted an offer the sales progression team kept me in the loop with regular updates and were proactive in getting updates from both sets of solicitors. They really helped reduce the stress.I'll certainly be using Michael's for any future property sales and would thoroughly recommend them to anyone.
Alison · 30 May 2024
★★★★★ 5/5
GoogleEvery part of Michael’s service from start to finish was personalised, caring , affordable and ensured that our move went through smoothly. We both sold and bought through Michael’s and we’re so happy that we did, I could not recommend them more for their professionalism, speed at which they worked and their communication. If I move again I will definitely work with Michael’s.
Jonuel455 · 12 June 2023
Agent replied · 11 June 2024
Thank you very much for your review and your thoughtful comments. It's excellent to hear that not only did we manage your sale successfully, but also your purchase. Communication is something as an organisation, we feel very strongly about, so to have delivered on this and be recognised within your review is fantastic to read.
Thank you again for your valued custom.
Michael Bickmore - Local Director
★★★★★ 5/5
GoogleGreat property company to work with. Throughout the process I felt informed and at all stages. When I asked for support the team were there to help both me and the seller be in the best position to complete.
Michael and Jo are fabulous and I highly recommend their services.
Thanks all, I love my new house and you all helped me get here.
Thanks Fran x
Francine · 12 June 2020
★★★★★ 5/5
TrustpilotThank you to the team.
Samuel · 30 July 2026
★★★★★ 5/5
GoogleJust wanted to thank Sam Francis for his exceptional service. He was polite, came in, explained everything thoroughly and managed to find us some top notch tenants in less than 48 hours!!! Highly impressed and would certainly recommend anyone to use him/Michaels Property!!
Rogier · 16 August 2023
★★★★★ 5/5
GoogleWhat can I say, other than this this is the best estate agents in Essex and we had to deal with a lot. The member of staff we had the most contact with, Kyle, was just so helpful, understanding and personable. He really is a huge asset to the great team at Michael's. If your looking for an estate agent in Colchester please do go here first, and thank you again for all your help getting us in our new home (which we love!)
Isabella · 10 April 2024
★★★★★ 5/5
TrustpilotWe used Michael’s to list our house
We used Michael’s to list our house, the photos were amazing and we immediately got viewings within days and sold to the first viewer by day 10. The expertise, knowledge and friendly service was second to none, Just what you need in what can be a very stressful time for us sellers/buyers but Michael’s do it like it’s second nature, clearly their branches are full of experience. We also brought our new home through Michael’s and we can not thank the team enough for going above and beyond for us. If we ever move again we would not hesitate to contact Michaels.
Katie · 28 March 2024
★★★★★ 5/5
TrustpilotI could not have made a better choice.
I was coming from an extremely negative experience (I tried unsuccessfully to sell my house for more than a year), therefore I was very discouraged about starting the transaction again. So I asked a friend who recommended me Michaels Property. Thanks to Michaels Property I found the right buyer 4 months ago and today I received confirmation about the completion date! Still can't believe it. I have to thank all the people who helped me in this process, but especially Jo Davi, an extremely professional person who always gave me positive feelings in this process, always guided me with valuable advice, always replied to me quickly and with complete informations.I could not have made a better choice.
Antonio · 27 March 2024
★★★★★ 5/5
GoogleMicheal was fantastic and very professional. Couldn’t recommend enough. Thank you. Sarah.
Sarah · 12 June 2023
Agent replied · 11 June 2024
Hi Sarah,
Thank you for your lovely comments and feedback. Your recommendations are valued by all of our team. We hope to have the privilege of assisting you again in the future.
Michael Bickmore - Local Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
