Trusted Agent profile · Colchester · Essex
★★★★★
355 reviews across 2 platforms
158 High Street, Colchester, Essex, CO1 1PG
Part of haart, see every office.
haart's office in Colchester, Essex, at 158 High Street, is rated 4.6 out of 5 across 355 reviews on two platforms, including 354 Google reviews rated 4.6.
haart Colchester has been at the forefront of estate agency in the town since the late 1990s. From a standing start, it has become one of the areas biggest independent residential sales and lettings specialists, backed by a level of customer service second to none. A key factor in the continued success of the branch has been its approach to marketing, using traditional methods such as newspaper and magazine advertising, combined with new advances such as weekly electronic mailers, dedicated social media channels and Smartphone applications. Together, they provide what we believe to be the most complete marketing package available in the area and the reason 8 out of 10 haart customers would recommend us to their family and friends. What's more, with a nationwide network of haart branches offering over 20,000 properties, worth in excess of £3bn, at any one time, we believe there is no one more expertly placed than haart to talk about the property market.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleLloyd and Dale have been fantastic and so helpful throughout our buying and selling. Lloyd worked tirelessly to help us find the right buyer for us and Dale was so great and sending us new properties that came on the market and was so informative at our viewings of potential properties. They are a fab duo and we are so thankful for their work in helping us find our dream home, thank you!
5/5
GoogleI would like to say a big thank you to Ben who has helped me and partner through our process of getting our dream house. Ben was very helpful and knowledgable, he answered any questions I had and was even texting me on his days off! He was always at the end of the phone if I needed him and got things moving very quickly for us! Many thanks again Ben :) Jess
4/5
GoogleBen was very helpful and always kept us informed with new properties just becoming available. Although we have decided to buy in a different area of Essex, if we started looking again in Colchester I would definitely use Haart again.
Dear Terence Brown, Thank you for leaving such great and detailed feedback about your experience with haart Colchester (First Time Buyer & New Home Centre) estate agents. We hope to see you soon!
5/5
GoogleMark was incredibly good with all aspects of the sale. Personally, I have no reservation at all in using HAART representing me again in the future and would recommend Mark to speak to.
Thank you Duncan, Thank you for such a lovely review of our Move Manager Mark! We are so glad he provided such great service and that you would choose to use haart again we love to hear that :) Many thanks Colchester haart Sales Team.
5/5
GoogleMyself and my partner cannot thank Chris enough for helping us. He was very hands on (even gave us his Whatsapp number to contact!) and any questions that we had were answered quickly. We never felt like we were a hassle, even if I did message and call a bunch of times. Reliable, friendly and all round a very positive experience to finding our new home.
5/5
GoogleMy family and I cannot fault Ryan and the lettings team whatsoever in our process of renting. From start to finish they have been professional and have had our interest at heart the whole time. Thank you Ryan especially for dealing with us and our multitude of questions and always doing so with a smile and actually talking to us like real people, and not from some script. It makes all the difference :)
5/5
GoogleRecently was looking to purchase my first Buy to Let property in Colchester. After registering with a number of agents I heard very little, not so with Ben Herbert at Haart. He kept in contact (but not too much) informing me of new properties I may be interested in and I felt he understood what I was looking for. Ben is both professional and personable and I would highly recommend him.
1/5
GoogleI have moved to a new property managed by Harrt. I have discovered internal damages to the kitchen facilities and the bathroom. I have asked many times for fixing the damages in order to be able to use the kitchen. I have sent pictures and and asked for urgent repairs via phone and emails, but they did not fix anything except the sink. I was not able to use the facilities for more than one month, and I have paid the full rent. Sorry I have to say the truth.
Dear Fatema I am sorry to hear that you are not happy with the service provided by the team and we would always encourage you to write a truthful review. When you moved into the property you did identify repairs that needed doing which were arranged accordingly. The contractors arranged and attended the pre-booked appointments with you however they were not able to gain access to the property on a number of occasions. As a managing agent we can only arrange appointments and organise new freezer drawers but if the contractors can not gain access the repairs can not take place. We rely on professional tradespeople to carry out repairs to properties and I am sorry to see this reflects on our service. I would encourage you to keep working with us as we are committed to have any remaining repairs resolved. Kind Regards Tom, haart lettings Colchester
4/5
GoogleSarah at Haart Estate Agents has been very helpful in arranging viewings and helping to progress our purchase. We know Sarah will do her best to provide updates along the way.
Thank you Nel for your lovely review of our Residential Sales Consultant Sarah, We are so glad that she has and continues to provide such great service for you. We really apricate your feedback. Many thanks Haart Sales Team.
5/5
GoogleWe did not actually buy a place through Haart but the First Time Buyers were really helpful. We Found both Benjamin & Mark to be really helpful and prompt with responses & they would adapt to our requirements.
Hi Michael Langston, we are very happy to have provided you with such a positive experience! We hope to see you soon!
5/5
GoogleVery quick response from Patrick Forrester and the team at Colchester to my requests. Mark Shynn has called every week with updates on the sale progression liaising with with all parties envolved. Very pleased with the overall service
Dear Nick Bowyer, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleReally impressed with Haart, Chavivi came round to Value our property, we were extremely pleased with his professionalism and industry knowledge. He helped us make more of an informed decision around selling our property and highlighted the benefits of making it into a rental due to the high demand in the area and the potential yield. He even passed us onto the buy to let department who are going to find us some more rentals to purchase. Would recommended to anyone looking to buy, sell or rent out, really friendly, polite and respectful guy.
Thank you Isaiah for a stunning review on our Chavivi! He was over the moon to see it. We are so glad we could help Many thanks Lauren R Administrator Colchester haart
5/5
GoogleDealt with Ed and Gemma. Both were superb and showed a real level of understanding and patience with the situation that surrounded the sale. Really pleased with their professional service and approach. Always happy to help
Dear Ian, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Colchester (First Time Buyer & New Home Centre) estate agents
5/5
GoogleFantastic service and brilliant team, special thanks to Mark for keeping us up to date throughout our sale, made the process so much easier as we knew what was happening every step of the way
Dear Louise Jones, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Colchester (First Time Buyer & New Home Centre) estate agents
5/5
GoogleI’ve just like to say I had my house valued today with a gentleman called Alex Brown ,I found this gentleman very professional at his job he had the time for myself answered questions that he could answer if you couldn’t answer them he tell me that he couldn’t made me very relaxed Alex great at his job my dogs wouldn’t leave him alone which he didn’t mind… OVERALL LOVELY BLOKE THANK YOU SO MUCH ALEX
Thank you Kelly for your lovely review and phone call to our Manager about our property marketing consultant Alex, We are so glad you had such a great experience with us! Many thanks Colchester haart Sales Team
5/5
GoogleHaving deciding to place my property onto the rental market I decided on HAART Lettings in Colchester as the management agency. They have been excellent and nothing has been too much a problem. They have been personable and professional and the entire process was smooth and very rapid. I dealt, on the whole, with one person, Christopher Westbrook, which simplified the procedure and the rest of his team were working as one. Thank you
Dear Nick Thank you for your kind words. Chris will be overjoyed with your kind words about the service from him and the team in Colchester, Kind Regards Tom Rogers, haart lettings Colchester
5/5
GoogleI am currently selling my property through Haart and want to say a personal thank you to Lloyd for all his hard work and enthusiasm to get my property sold. He is a pleasure to speak to on the phone, always polite, friendly and helpful. His level of customer service really stands out and I feel I am in very safe hands. Thank you, Hannah
5/5
GoogleBen was great, really helpful and kept me up to date with new properties that could suit our requirements. I will definitely contact Ben should we look to move anytime in the future.
Hi Gary Ogilvie, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
5/5
GoogleFirst time ever selling a property and couldn't have chosen a more dedicated company to deliver on the promise. Haart made everything easy, I literally signed the dotted line and they took care of everything else. Exactly why you expect to pay the agent fee. All expectations were met, from the quality of the service, the photographs used and an open house thrown in for good measure. A slow start but the agent Mike couldn't have done more, a very dedicated polite and thorough agent providing weekly updates. Would highly recommend haart to sell your property and in particular ask for Mike he got the desired outcome!!
Dear Nathan Samways, Thank you for leaving such great and detailed feedback about your experience with Michael from haart Colchester (First Time Buyer & New Home Centre) estate agents. Thank you again for your star rating! Regards haart Colchester (First Time Buyer & New Home Centre)
5/5
GoogleI had a very good experience with the haart Colchester branch, very good communication's with regards to new propertys on the market. I would like to thank Benjamin in particular. I would recommend.
Hi Josh Nichol, thank you so much for your positive comments about Benjamin Herbert at If you have any further questions, please give us a call. We're always happy to help! haart Colchester (First Time Buyer & New Home Centre)!
5/5
GoogleThe team at the 1st time buyer centre are second to none, my property is on a multi agent contract currently with 2 other agents in the area and the service i recieve from haart is second to none, i had been on the market with one of the other agents for a week when ben herbert contacted me and said he had noticed i had already dropped my property price, this immediatly got my attention and highlighted to me that he was clearly very closely watching the market, so we had a chat and after 5mins it was his knowledge, honesty and no pressure approach that made me go multi agent (which is something i hadnt considered before) and get them on board, i havent regretted it since. the customer service ben and the team have given us has been fantastic and it feels like they have been with us every step of the way i would highly reccommend using haart to anyone Thanks
Dear Craig Taylor, Thank you for leaving such great and detailed feedback about your experience with haart Colchester (First Time Buyer & New Home Centre) estate agents. Thank you again for your star rating! Regards haart Colchester (First Time Buyer & New Home Centre)
5/5
GoogleAs a first time buyer, it has been great to have the support and guidance from Haart first time buyers. Ben Herbert recommended a property to us that we would not have considered and we ended up falling in love with it. He made the offer and buying process simple and easy to manage, which is very handy when me and my partner work full time. We have easy contact when needed and know no question is too small. Very glad we chose Haart first time buying centre.
Dear Kerry Houlding, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleI had the misfortune of being a shared ownership property seller which made the whole sales process very challenging. Luckily for me I had a great team supporting me through this. As my main point of contact, Mark Shynn really steered the sale and was very good at managing me through it too. He kept me informed, was always honest and trustworthy and is an absolute credit to Haart. A special mention also to Hannah Baker who was a great deputy when Mark wasn't about. First class service and great value for money. Thank you :-)
Dear Alan Bint, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Colchester (First Time Buyer & New Home Centre) estate agents
5/5
GoogleBen was extremely helpful when answering my questions on the different properties and was very knowledgable on the local areas. He provided a great service, a true asset to the team
Hello Will Tomkins, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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