Boydens Colchester reviews

★★★★★ 5/5

Google

Had a perfect experience from start to end, very quick with responses !! Shout out to debbie who has been wonderful from the start thanks for all your help !! Shout out to derry who was so polite showing me around a property and helpful when needed and lastly brian for such quick responses on the phones one of the fastest responses ive ever had, you three are great assetts to the company and i wish u all the very best in your careers Luke

Luke · 6 June 2021

★★★★★ 5/5

Google

We have worked with Boydens as a contractor now for the best part of a year and it has been an absolute pleasure! Their dedication to providing an excellent service to not just their landlords and tenants but also any contractor working with them is admirable.

Nicola · 27 June 2024

★★★★★ 1/5

Google

At first case they rent out property in not clean condition ,not painted walls ,not changed the flooring at turn tenant. Slow reaction to help in any maintenance issues. Rapidly increasing rental prices. At the end they lies ,sayes we are not giving back keys (but we did), also every way to pull out money from tenat pocket ,after almost 7 years rental. I have had a few agency but Boydens is far the worst .NegativeResponsiveness, Quality, Professionalism

Joseph · 27 August 2021

★★★★★ 1/5

Trustpilot

Shoddy, unprofessional and bullying

My opinion of this company is much the same as everyone elses - if you must rent via this agent make sure you have good quality dated photos when you move in and move out - although their inventory photos are useful if you have no others, and don't give in to the bullying emails they send out, the TDS process is there to support tenants and should be used. Good luck.

Customer · 19 September 2024

★★★★★ 5/5

Google

I have been a tenant with Boydens for 7 years in the same house and have just signed a new agreement for a new house with them and I wanted to write a review to tell everyone what an amazing Estate and Letting Agency this company is!!! They are friendly and approachable and most importantly they are honest and open! I would highly recommend, you will be made to feel safe and secure with this company.PositiveResponsiveness, Professionalism

Sharon · 27 August 2021

★★★★★ 5/5

Google

I have worked alongside the Boydens Colchester team for a number of years now. They are all very professional and consistently exceed expectations. I would happily recommend the team to any of my friends/family and clients. Thank you all

Chris · 26 September 2024

★★★★★ 5/5

Google

I have been a Boydens customer since 1994, renting, buying, and now letting. Boydens make it possible for us to rent our house out with no worries and insecurity. I am particularly admirative of the maintenance department, which has always managed to sort out those inevitable house disasters quickly, efficiently, at a competitive price, and even with a friendly word.

Le · 21 July 2023

★★★★★ 4/5

Google

Gemma Williams was very professional throughout our process. She communicated very well with us and was always available to assist. Thank you Gemma

Finance · 6 June 2022

★★★★★ 5/5

Google

Nathan and the team were very easy to deal with and helpful, would recommend.

Liam · 7 April 2023

★★★★★ 5/5

Google

Have used Boydens to manage rental properties for the last 3 years. I have always found their service to be professional and polite when dealing with me as landlord and also my tenants. Questions and problems are actioned promptly and efficiently

Peter · 27 July 2024

★★★★★ 5/5

Google

A big thank you to Deri and the team at Boydens. Your help over the last few months has been greatly appreciated. A truly professional company.PositiveResponsiveness, Professionalism

Liz · 27 August 2021

★★★★★ 1/5

Trustpilot

Rip off

What a rip off never rent from them,they keep your money and make up lies

Mark · 14 July 2025

★★★★★ 5/5

Google

Many thanks to David & Philip Boyden for their help, patience and understanding on the sale of our commercial property , a very friendly and approachable company whom I would highly recommend

Judy · 6 June 2020

★★★★★ 5/5

Google

Brian Purvis has always been very helpful while finding us tenants for our properties. He also assisted with other matters relating to our tenancies. I have already recommended him to friends due to his excellent service.

Nick · 10 October 2024

★★★★★ 5/5

Google

Brian has really helped with any questions I’ve had and has answered emails right away . The service has just been so amazing !! Would definitely recommend using Boydens to help with finding the right place

Abbie · 3 October 2024

★★★★★ 1/5

Google

i had messaged them regarding a property that i wanted as i knew about this property though a friend who lived in the road i knew of the property it self i had no response the them i was not given a chance to bid or speak to any one about the property is now GONE i am very upset and angry they way they dealt with this not even a phone call or anything

Lina · 6 June 2021

★★★★★ 5/5

Google

Boydens have been very helpful on the assistance that they are offering to assist Landlords to ensure they are compliant with the law for the best interest of the landlords and also tenants, as it works both ways. Thank you for taking the time Debbie this is was very much appreciated.

Peter · 18 December 2023

★★★★★ 1/5

Google

An appallingly terrible! Stay away if you're a landlord! Costly delays, unauthorised charges, zero maintenance, no customer focus, rudeness and no interest in improving. The contracts are impossible to exit, their fees are higher than much better agents. Should be referred to NTSEAT

Anonymous · 14 August 2025

★★★★★ 5/5

Google

Had the pleasure of using Brian from Boydens. He has worked fast to get us over the line with a new property, even letting us view again at a last minute request. Been very happy with the efficiency and communication with them. Highly recommend.

James · 28 April 2024

★★★★★ 5/5

Google

Moving house is one of the most stressful times in your life. Darren and the team at Boydens made sure it went as smoothly as possible in difficult circumstances. Can't recommend them enough. Thank you!

Jude · 7 June 2017

★★★★★ 4/5

Google

My recent house purchase went through as planned, despite a few hiccups that were promptly chased by the team at Boydens. They kept us up to date with the progress and answered emails/phone calls quickly.

Claire · 24 September 2024

★★★★★ 1/5

Google

Rented a property via the Sudbury branch and unfortunately it turned out to be one of the worst decisions I'd ever made. The landlord charged £270 a month for utilities, with no proof of bill and then when my notice was handed in he demanded another £1100, again with no proof. Returned home from work on Friday 7 days after he demanded the money to find he had illegally turned off all of the utilities. He demanded i pay £500 straight away to turn them back on. Went into Boyden's to only be told that there was nothing they could do to help me. Boydens entered the property without permission on more than one occasion and didn't once ring me to see how I was, given that I'd been rendered homeless. Once my father had managed to resolve the financial issues regarding the deposit Boydens assured us that they would NEVER represent the landlord again. Guess what!! Less than 2 months later they are advertising the property on right move again with no care for any future tenants. Therefore would strongly recommend you never use them.

Sarah · 7 June 2019

★★★★★ 1/5

Google

I would not recommend boydens. After having structural problems with a property I rented through them - faulty windows causing overflow of dirty guttering water and rainwater to fall through - boydens took 6 months to respond to my several emails and phone calls of the issue. Many items were damaged because of this situation, and I was told as it was a building problem I would have to claim from their insurance - to which they refused to give me their insurance information! No apology. Nothing discounted, no insurance information. A very unsympathetic company with no care for renting clients. I would stay away. Apologies to the hard working employees there, but for a few specifically (though I shall not name and shame) they should not be in the industry of trying to help and maintain a property.

Matilda · 7 June 2019

★★★★★ 1/5

Google

I'm never one to complain, but I feel obliged to help others avoid the same experience I had. So yeah, to echo the most recent google reviews, Boydens Colchester are absolutely terrible. Definitely avoid. The landlord told me 3 days prior to my moving in that due to an infestation he had to fumigate the property. The property was vacant for two months, and I'd accepted it over one month prior. Why this was found last minute is beyond me. He advised that I would not be able to move in at my required date, but made no comment as to when the move in date would then be. He has made no effort to contact myself or boydens since then. I acknowledge the above is the landlords fault, but Boydens were equally incompetent. It's concerning that they hadn't flagged the problem at the previous tenants check out, nor at the inventory check that I paid for. They didn't answer my calls. I also found certain staff to be rude and unpleasant. Given the hours and hundreds of £s I spent on moving/movers, viewing appointments, etc only to have to cancel last minute, I expected more empathy. No apology, no offer to waive/discount fees, nothing. I ultimately just went with a different property at with a different estate agent. In summary, absolutely awful. I'm sorry but I've never had an experience like it. I couldn't be more vocal about staying away from them. P.S. In response to Boydens' reply - Yes, I have used a different name. Also, the landlord did not cancel the tenancy, I did; The landlord simply said I cant move in on the date agreed, and literally made no further contact. It says alot about yourselves this wasn't spotted during the check out for the last tenant, or even the inventory. They say the month's rent has been refunded, but It's not in my account - I'll acknowledge it may just be a case of the payment clearing. However I am *still* awaiting a refund of my application and inventory fees to be confirmed. I'll add the lettings manager (this may well be the author of the google review response) was initially very hesitant to refund the months rent, and insisted I wait for a response from the landlord that never came, despite having waited two days already - I had to end up speaking to someone else.

James · 7 June 2019