Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter 10 years of ups and downs with my previous agent, I recently moved my rental properties and existing tenants to Boydens as I'd simply had enough of the poor service that I'd been receiving. So far, Boydens have proved to be a breath of fresh air and I now feel like I have an agent who knows what they are doing. Last month, one of my tenants departed having broken their contract. Debbie at Boydens guided me through the process of finding a new tenant and at every step I was made to feel like a valued customer (unlike the experience with my previous agent whose staff could be offish and uncaring). Communication with Boydens was very good, the staff were friendly and easy to get on with, and I actually felt like Boydens wanted to find the most suitable tenant for me, eg someone who would respect the property and were a good fit, rather than rushing the process like my previous agent did. Between tenancies, work needed doing at the property and I found that the quotes coming in from the trades people used by Boydens were far more competitive compared with my previous agent. So far so good!
Chris · 1 April 2023
Agent replied · 31 May 2023
Dear Chris,
Thank you so much for this fantastic review.
We do work hard to keep standards high and we are delighted that we appear to have done this for you so far. Your comments have been passed back to Debbie and the rest of our fabulous team and again, from the bottom of our hearts, we thank you for taking the time to review us.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleHands down, Boydens have been best estate agent I have dealt with in Colchester so far.
Thank-you to to be Boydens team. Especially Debbie & Nathan, superstars.
Harry · 22 August 2023
Agent replied · 29 August 2023
Dear Harry,
Oh my goodness - thank you so much for this fabulous review!
Your kind words will be passed on to Nathan and Debbie and we are all so pleased to have been able to help you.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleIt was a pleasure renting from Boydens. The lettings manager Brain was lovely and helpful throughout the process. Many thanks to the team.
Audrey · 26 November 2023
Agent replied · 1 January 2024
Dear Audrey,
Thank you so very much for your kind comments, which will be passed on to the team. Please do consider recommending us to family and friends.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBoydens Block Management - Alex Kane is the main point of contact for our block management and he is superb. Not only is he professional, approachable, fair and polite but he is so passionate about his job he always goes the extra mile.
He is an asset to Boydens Colchester!
Kate · 6 June 2020
Agent replied · 6 June 2023
Thank you so much for your kind review Kate - very grateful.
Best Wishes,
Paul (Boydens)
★★★★★ 5/5
GoogleGemma was very professional, kept us in touch throughout the process. Chased all parties made our life a little less stressed. Thankbyou Gemma.
Lorna · 2 May 2025
★★★★★ 5/5
GoogleVery informative.. Thank you!
David · 31 March 2026
Agent replied · 14 April 2026
Thank you so much, David! We’re really pleased to hear you found the webinar informative. Helping landlords stay informed and prepared for the upcoming changes is exactly what we aim to do. Thank you for joining us!
Best regards,
The Boydens Team
★★★★★ 5/5
GoogleI have used Boydens many many times and wil continue to do so Mr Brian Pervis is a joy to do business with and
makes it effortless your a star Brian
Kim · 1 April 2023
Agent replied · 31 May 2023
Dear Kim,
Thank you so much for your kind review! We will pass on your words of thanks to Brian and once again, thank you for taking the time to review us.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleRenting in the UK is really stressful. I'd like to give a big thanks to Brian. He helped to sort things out quickly!
Jie · 16 October 2023
Agent replied · 30 October 2023
We are delighted that we were able to help reduce your stress levels slightly and thank you sincerely for taking the time to review us. We will also pass on your kind comments to Brian.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleThey are very professional and the process is very quick.Debbie was very responsive to my emails and got a house within 1 week.I highly recommend them!
Tea · 29 July 2023
Agent replied · 1 August 2023
Thank you so very much for your fabulous review - we are delighted to have been able to assist you in your home move and will pass on your comments to Debbie. Please do recommend us to others.
All the best,
Paul Howe
Boydens
★★★★★ 1/5
GoogleAvoid avoid avoid me and my partner rented a property first lockdown everything seemed good had to wait for the covid cleaing team to be in make sure property was deep cleaned ...... was what we was told and the electrical checks to be finished ............well move in date comes we get keys and spend the day moving our stuff in come later that evening we go to have a bath to find out the smart water pump had sized up due to not being used and being a hard water area so we have no water ( somthing that should of been checked as now they rented a property without water ) making it unfit for habitation !!!
Now me and my parter brush it off and say we will call tomorrow get a plumber round to fix ......that took boydens 3 weeks to send someone to fix it
So we cannot bath or show time is late so we go to cook dinner to find the loverly glass induction hob didnt work aswel so now we couldnt wash or cook making property unsutible for human habitation that took them almost 5 weeks to replace the hob with the cheapest of cheap hubs an electric ring hob ........
Later in the year we speak to mathew at the friton branch and ask is it ok to paint the front room a light modern gray in keeping to the decor of the joining kitchen he said yes .............now they are saying we painted it without permission when we did.
Now apon moving out tammy from the colchester branch well she is as usfull as a chocolate tea pot tried explaining what has happend she didnt want to know didnt care and basically called liers even though we can prove the state of the property and the fact it should not of been rented out due to no water or cooking fasilitys which had the checks actually been carried out they would know known they couldnt rent it out .........none of that matters as tammy washed her hads of it asap didnt want to listen and called us liers .
We are going to seek legal action and compensation for the money we lost due to there failed checks we have documented it all
AVOID AVOID AVOID
Jason · 1 January 2023
Agent replied · 1 January 2024
Thank you for your comments. I have received your file and note that you are not a tenant at the property. Regardless of that I have checked the points that you have raised. All maintenance issues were completed as quickly as contractors were able to secure the relevant parts and secure access.
In terms of your deposit, I note that the tenant subscribed to the Nil Deposit Scheme. I have also read through all of the emails and at no point has my colleague Tammy either called or instigated reference to either of you being liars. Any claim against the deposit is as per your liabilities under the terms of your tenancy agreement. The Nil Deposit Scheme offers an adjudication service if you do not agree with the claim made by the landlord and I would encourage the tenant to read through the contract with the Nil Deposit provider to familiarise themselves with this as there is no need for legal costs via a solicitor to be incurred, however of course if this is a path the tenant wishes to take then they are of course well within their rights to do so.
Yours Sincerely,
Paul Buck
Director of Sales & Lettings
Boydens
★★★★★ 1/5
GoogleHad the misfortune of having Boydens as an estate agent in the past. Absolutely shocking lack of care from several members of the team when we had issues with the property, and they were generally useless even in cases of extreme emergency. Even had the cheek to keep our security deposit at the end of tenancy after putting us through hell. I would seriously consider avoiding them.
George · 18 December 2023
Agent replied · 1 January 2024
Thank you for your comments. We have been unable to locate you on our system under the same of this review. Boydens facilitate the instructions of landlords at the end of the tenancy, rather than decide what should be deducted. Any claims made have to be approved by the tenant for the deposit to be released from the TDS. If tenants do not agree to the landlords claims they have the right to refer the matter free of charge to the TDS and ask that they adjudicate the same. This process has been a point of law for some years now, so we don’t see how we can be criticised for any deductions from your deposit when you must have agreed for this to be released or the TDS found in favour of the landlord and released the same.
If you would like to discuss this matter further then we would welcome you to contact us with your details.
Yours Sincerely,
Paul Buck
Boydens
★★★★★ 5/5
GoogleIn all my moves this last one has been the most challenging of them all and throughout Gemma Williams of Boydens has been thoroughly amazing and worked extremely hard to assist with us achieving our exchange. A credit to Boydens. Thank you Gemma...!!
Shane · 6 June 2021
Agent replied · 6 June 2023
Thank you so much for your review of our Colchester Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleBrian has been dealing with our move and has responded quickly to any questions we have, he has made this move seem very easy and in good hands
Aaron · 1 April 2023
Agent replied · 31 May 2023
Dear Aaron,
Thank you so much for your kind review. I will ensure that Brian is made aware of your comments and please let us know if we can be of any further assistance.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleI am still renting a place through Boydens Letting Agency Colchester Branch but thought I will drop a review. Boydens continues to provide great service in house lettings. Issues raised by tenants are quickly resolved. Great customer care and efficient communication. Had a few late payments, which is not right 😉 but Boydens understood situations. Great service provider
Emmanuel · 28 May 2024
Agent replied · 26 August 2024
Thank you so very much Emmaunel for your review!
★★★★★ 5/5
GoogleOur renting process with Boydens has been smooth and pleasant so far! Andrew and Brian in particular have been great and helped me and my partner with renting our next home, replying promptly to emails and providing good advice. We’re very grateful for all the help and look forward to continuing this positive experience.
Ioana · 27 July 2024
Agent replied · 26 August 2024
Dear Ioana,
Thank you for sharing your positive experience with us! We are delighted to hear that your renting process with Boydens has been smooth and pleasant. It's wonderful to know that Andrew and Brian have been particularly helpful, providing prompt responses and good advice to assist you and your partner in finding your next home.
We greatly appreciate your kind words and are grateful for your trust in us. We look forward to continuing this positive experience and ensuring your satisfaction in the future.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleDebbie!! Absolute superstar. Myself & my partner worry about literally everything but Debbie managed to put us at ease and get us from viewing to ready to move in record time. Appreciate your help along with Nathan who was there to show us round on viewing day. Was previously in contact with most estate agents in Colchester before this and only had this level of customer service at Boydens. Thank you once again.
Joshua · 3 June 2023
Agent replied · 6 June 2023
Dear Joshua,
Thank you so much for your review which makes us delighted and is so pleasing to hear that our efforts are recognised.
We appreciate you taking the time to leave us feedback and will pass on your comments to both Debbie and Nathan.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleAlways brilliant service any issues is sorted on the day or within the week particularly Patrica field always excellent service and very responsive and extremely helpful
Lucy · 1 May 2023
Agent replied · 31 May 2023
Lucy - we are so grateful for your review and fantastic feedback. Thank you for taking time out to review us.
★★★★★ 5/5
GoogleGreat communication, professional and helpful team.
We have been Kept updated at every step with calls and emails and prompt responses to any questions we have had .
So professional and a breath of fresh air compared to agents we have used in the past.
Highly recommended company
Oliver · 27 October 2024
Agent replied · 26 August 2024
Thank you so much for your review Oliver!
★★★★★ 5/5
GoogleMy partner and I have received a fantastic professional service from Boydens Colchester Lettings Department. Such a friendly team who are always there to go the extra mile to help you. Special thank you to Amy. We would definitely recommend Boydens to any family or friends. Thank you again!
Shaunie · 7 June 2018
Agent replied · 6 June 2023
Dear Shaunie,
We at Boydens do try and go the extra mile and so we are delighted that you are happy with our service. Thank you for the review.
All the best,
Paul (Boydens)
★★★★★ 1/5
GoogleAvoid avoid avoid me and my partner rented a property first lockdown everything seemed good had to wait for the covid cleaing team to be in make sure property was deep cleaned ...... was what we was told and the electrical checks to be finished ............well move in date comes we get keys and spend the day moving our stuff in come later that evening we go to have a bath to find out the smart water pump had sized up due to not being used and being a hard water area so we have no water ( somthing that should of been checked as now they rented a property without water ) making it unfit for habitation !!!
Now me and my parter brush it off and say we will call tomorrow get a plumber round to fix ......that took boydens 3 weeks to send someone to fix it
So we cannot bath or show time is late so we go to cook dinner to find the loverly glass induction hob didnt work aswel so now we couldnt wash or cook making property unsutible for human habitation that took them almost 5 weeks to replace the hob with the cheapest of cheap hubs an electric ring hob ........
Later in the year we speak to mathew at the friton branch and ask is it ok to paint the front room a light modern gray in keeping to the decor of the joining kitchen he said yes .............now they are saying we painted it without permission when we did.
Now apon moving out tammy from the colchester branch well she is as usfull as a chocolate tea pot tried explaining what has happend she didnt want to know didnt care and basically called liers even though we can prove the state of the property and the fact it should not of been rented out due to no water or cooking fasilitys which had the checks actually been carried out they would know known they couldnt rent it out .........none of that matters as tammy washed her hads of it asap didnt want to listen and called us liers .
We are going to seek legal action and compensation for the money we lost due to there failed checks we have documented it all
AVOID AVOID AVOID
Michael · 9 September 2022
Agent replied · 6 June 2023
Thank you for your comments. I have received your file and note that you are not a tenant at the property. Regardless of that I have checked the points that you have raised. All maintenance issues were completed as quickly as contractors were able to secure the relevant parts and secure access.
In terms of your deposit, I note that the tenant subscribed to the Nil Deposit Scheme. I have also read through all of the emails and at no point has my colleague Tammy either called or instigated reference to either of you being liars. Any claim against the deposit is as per your liabilities under the terms of your tenancy agreement. The Nil Deposit Scheme offers an adjudication service if you do not agree with the claim made by the landlord and I would encourage the tenant to read through the contract with the Nil Deposit provider to familiarise themselves with this as there is no need for legal costs via a solicitor to be incurred, however of course if this is a path the tenant wishes to take then they are of course well within their rights to do so.
Yours Sincerely,
Paul Buck
Director of Sales & Lettings
Boydens
★★★★★ 5/5
GoogleUnfortunately for us the tenants left the flat in a terrible state, we were shocked and distressed. But fortunately for us Patricia Fields and Tammy Mitchell came to our aid. They were brilliant and we couldn't have managed without them. The flat was cleaned and repainted throughout within a week. We were covered by the nil deposit scheme, which sided in our favour and not the tenants, so practically the full cost of putting things right was covered financially.
Tammy Fields who organised everything and put in the claim on our behalf was outstanding, friendly and efficient. I would give Tammy and Patricia a five star rating.
Many thanks to Boydens.
FionaPositiveResponsiveness, Professionalism
MFxeN · 27 August 2022
Agent replied · 6 June 2023
Thank you so much for the positive review!
We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to Patricia, Tammy and the team.
All the best.
Paul Howe
Boydens
★★★★★ 1/5
GoogleThe most pathetic, rude and unprofessional company I have ever had the misfortune to rent from. Left me without hot water for most of the pandemic, took them a year to replace the hot water tank, my landlord has sold the flat and they passed on my personal information to a third party without asking me or telling me they had, when I spoke to them about this they denied and denied they had ever contacted that third party with my details and no one could have possible passed them on...quick chat with the third party and it transpired that Boydens HAD passed them on and there was proof. No apology at all, anything that goes wrong they will blame you as the tenant and won’t do anything to help until you either threaten to contact environmental health or a solicitor. And Natalie the manager of the sales team could not be any ruder if she tried, no wonder the rest of them are so appalling as it clearly comes from the top. And they are attempting to access the property without consent despite me phoning the third party and themselves numerous times to advise that date will not be acceptable. I’m sure boydens will respond to this review stating that either I’m lying or they have no record of any of this happening like they do to every other bad review so if you are thinking of using boydens feel free to contact me through this google account and I will be happy to share all the evidence as I have kept every email and text and recorded every phone call!NegativeResponsiveness, Professionalism
Beccy · 27 August 2022
Agent replied · 6 June 2023
Dear Beccy,
Clearly this is not the sort of review we wish to see and we are truly sorry if you feel that we have been less than responsive to you.
With regard to the hot water issue, our records indicate the following:
Tenant reported no hot water on the 12th July;
We emailed on the 13th to ask what room;
Tenant replied 13th to advise both rooms;
Contractor appointed 13th and attended 14th;
15th Tenant said had hot water but only small amount;
15th quote to landlord for replacement immersion, secured agreement;
15th instructed contractor to source and install new immersion;
22nd emailed Tenant to check work done;
23rd Tenant emailed back to advise hot water issue resolved
With regard to the passing of data, we are selling the property you are renting to another landlord and that landlord is trying to gain access for the purpose of a survey. We did give your number to Countrywide Surveyors for the purpose of the survey and they contacted you for the purposes of achieving this. We understand that you needed to isolate and so we gave a date after your isolation ended.
In terms of GDPR we (Paul Buck) wrote to you pointing out that our privacy policy allows for us to pass contact details to a third party for the performance of the tenancy and a survey is considered to be such as if we can get this sale through we can issue a new tenancy agreement to the tenant as was also explained in this letter to you.
I hope that this clarifies matters from our perspective and, though not an ideal situation, our best intentions is to all our clients at all times.
Yours sincerely,
Paul Howe
Boydens
★★★★★ 5/5
GoogleI am very pleased with Boydens Colchester Branch they are extremley professional and responsive to any concerns one has whilst looking and dealing with renting a property. I was in a position of urgency to find a suitable home and it was Boydens colchester branch that took me on board and assisted me to find that home. One lady i would like to Thank very much for this is Katie, she never let me down, kept me in the loop of propertys available and contacted me without fail. A remarkable lady and excellent at her position as is the company. I would highly reccomend these to anyone looking to rent or buy. My gratitude to them .PositiveResponsiveness, Quality, Professionalism, Value
Denise · 27 August 2022
Agent replied · 6 June 2023
Dear Denise,
Thank you so much for your review of our Colchester Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
We have passed on your comments to Katie, her Manager and our Managing Director as it is always nice to pass on constructive, and positive feedback, especially as Katie is new to us, so to see this feedback so early on is superb.
Thank you for taking the time to review us.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleEssex Wildlife Trust have been using Boydens management package for the last 7 months and we have found them to be highly professional. Their knowledge of the rental market, properties and legislation is excellent and they found us a new tenant very quickly, with no gap between the last tenant leaving. Very responsive to e mails and requests and they have a very good pool of maintenance contractors for our use. We highly rate Debbie P, Brian P and Patricia in maintenance.PositiveResponsiveness, Quality, Professionalism, Value
Jacky · 27 August 2022
Agent replied · 6 June 2023
Thank you so much for your review of our Colchester Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to Brian, Debbie and Patricia who I know will be delighted.
All the best.
Paul Howe
Boydens
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
