Boydens Colchester reviews

★★★★★ 1/5

Google

I'm never one to complain, but I feel obliged to help others avoid the same experience I had. So yeah, to echo the most recent google reviews, Boydens Colchester are absolutely terrible. Definitely avoid. The landlord told me 3 days prior to my moving in that due to an infestation he had to fumigate the property. The property was vacant for two months, and I'd accepted it over one month prior. Why this was found last minute is beyond me. He advised that I would not be able to move in at my required date, but made no comment as to when the move in date would then be. He has made no effort to contact myself or boydens since then. I acknowledge the above is the landlords fault, but Boydens were equally incompetent. It's concerning that they hadn't flagged the problem at the previous tenants check out, nor at the inventory check that I paid for. They didn't answer my calls. I also found certain staff to be rude and unpleasant. Given the hours and hundreds of £s I spent on moving/movers, viewing appointments, etc only to have to cancel last minute, I expected more empathy. No apology, no offer to waive/discount fees, nothing. I ultimately just went with a different property at with a different estate agent. In summary, absolutely awful. I'm sorry but I've never had an experience like it. I couldn't be more vocal about staying away from them. P.S. In response to Boydens' reply - Yes, I have used a different name. Also, the landlord did not cancel the tenancy, I did; The landlord simply said I cant move in on the date agreed, and literally made no further contact. It says alot about yourselves this wasn't spotted during the check out for the last tenant, or even the inventory. They say the month's rent has been refunded, but It's not in my account - I'll acknowledge it may just be a case of the payment clearing. However I am *still* awaiting a refund of my application and inventory fees to be confirmed. I'll add the lettings manager (this may well be the author of the google review response) was initially very hesitant to refund the months rent, and insisted I wait for a response from the landlord that never came, despite having waited two days already - I had to end up speaking to someone else.

James · 7 June 2019

★★★★★ 5/5

Google

Boydens have been my agents for over 15 years as a Landlord, and I've been very happy with the service received from all staff I have dealt with over that time. Any issue I've raised has been responded to positively and usually resolved quickly. There may have been a few requested items missed over the years, but these have always been minor; anything important is given the attention it needs. As a landlord (and at times, one who was overseas), it has made for an easy life, knowing that the teams will deal with finding me tenants, engagement of contractors for maintenance, and deal with these issues on my behalf, or the niggles I have raised. Given this history, I have also recently engaged Boydens for a property sale, and was happy to find a similar high level of service, support, and attention. My thanks go to all who I have dealt with.

Adam · 7 June 2019

★★★★★ 5/5

Google

From the first step the Boydens team has been extremely helpful with our letting process, acting promptly and professionally, And Brian Especially helpful answering a number of queries and helping our letting process be as seamless as possible

Oliver · 27 July 2024

★★★★★ 5/5

Google

Everything about the service was excellent. From viewing of the apartment to actual referencing, the agents communicated with me and put me at ease. I would definitely recommend this agency to anyone looking for their next home.

Hannah · 12 August 2024

★★★★★ 5/5

Google

I express my gratitude to the company "Boydens -Colchester branch" for their professionalism, comprehensive support and personal human participation of its employees Brian Purvis and Nathan Hey in the process of finding house of ours Dream and completing all the necessary documents for renting it. I wish you continued success in your business - you are the best!! Thank you!!

Daryna · 2 March 2023

★★★★★ 5/5

Google

Brilliant and timely service. Boydens rental team were recommended to me by a friend as I had little time to organise contracts and deposit protection before my first tenants due to rent my property were hoping to move in. The team at Boydens took all of the stress out of the process, and put together everything I needed in record timing. I would thoroughly recommend.PositiveProfessionalism

Becky · 27 August 2022

★★★★★ 5/5

Google

Boydens provided me with a valuation of my property in respect of redeeming a help to buy loan. I was really impressed with Boydens and the service they provided. They are professional, carried out a thorough survey and provided the report promptly and at a reasonable cost offering value for money. I would highly recommend Boydens. Excellent professional service.

Sarah · 2 March 2023

★★★★★ 5/5

Google

We'd like to thank all the staff at boydens for their expertise, professionalism and dedication. We'd particularly like to thank Natalie, Gabriela and Gemma.

Andrew · 6 June 2021

★★★★★ 5/5

Google

Everything I needed help with was dealt with perfectly from start to finish of the letting process for the second time in eighteen months. I can again move in with confidence. Thank you.

Michael · 24 September 2024

★★★★★ 5/5

Google

We had a very pleasant experience with Boydens, they made sure that the entire process went smooth. Brian have been really helpful in clearing any doubts and made sure that the entire process was stress free.

Mishal · 5 August 2024

★★★★★ 5/5

Google

I strongly recommend Boydens for efficiency, satisfaction and ease of mind, with special thanks and appreciation to Mr Brian Purvis the residential lettings manager and to the assistant lettings manager Ms Laura Pattinson. I moved home 5 times in Colchester, 3 times of which were through Boydens and two times through other well known agents, so I'm now in a good position to compare their services, and it is simply that nothing compares to Boydens' services and expertise in the property market and in dealing with a potential tenant/tenant's needs. They exactly know their clients' needs and always find the most suitable property for them, especially Mr. Brian Purvis the residential lettings manager who is an expert in such things. He found me two properties from the very first time and both met and even exceeded my expectations. He is also a very efficient intermediary between the tenant and the landlord. Once you move to a new property via Boydens, you don't need to worry about what follows moving; Boydens take care of a lot of things including contacting insurance, utility suppliers and other home move services. In terms of property maintenance, they are the best (and I'm saying that after some experience with other agents). If anything went wrong, Boydens will send you a specialised person in no time. For example, once there was a slight water leak in the bathroom and it was the next day after I reported that to Boydens, that a very efficient plumber was sent by them to fix the problem and it was fixed straightaway. I also noticed that Boydens' agents including Mr. Brian Purvis have a very good relationship with landlords and they have gained their trust. On top of all that, their letting fees are reasonable and lower than many other agents in the area To be honest after moving into three properties in Colchester via Boydens and spending years with them, I do strongly recommend them for efficiency, satisfaction and ease of mind

Leo · 7 June 2018

★★★★★ 5/5

Google

I would like to thank the Sales Manager at Boydens for helping me in the worst possible situation. I sold my house through Boydens and on the day of exchange, the house I was buying pulled out leaving me homeless. She stepped in and helped me find something to rent straight away sorting everything out for me with no problems. Not just good customer service, but a caring approach to a horrendous situation, doing everything possible to help. I couldn't thank her enough. I would highly recommend Boydens to sell your house, they are professional, honest, keen and work hard to get the job they promise done. Saw the sale through, keeping me informed and getting involved to help things move along, a really great service. Thank you

Nicky · 7 June 2016

★★★★★ 5/5

Google

Great team, very communicative! Would use again! Deri was the agent who helped me and was very on the ball. 😁 …

Edward · 6 June 2021

★★★★★ 5/5

Google

I engaged Boydens to sell my elderly mother's home in which she had lived for sixty years. They dealt with the matter very sensitively and patiently as it took some time for her to get used to the idea of moving. Once on the market, a purchaser was found immediately and despite one setback the sale progressed very quickly. I found the staff to be professional, very personable and always positive. I was very satisfied with their performance.

Mike · 7 June 2018

★★★★★ 5/5

Google

Smooth transaction, from initial contact to block viewings to contract. Respected my tenant and kept me advised at all times. Easy process - let Brian deal with it all. Very thorough and professional.

Margo · 20 August 2024

★★★★★ 5/5

Google

I’m am very grateful to Brian Purvis who has been a pleasure to deal with and took the time to explain and cover any questions that I had. I would highly recommend very professional Lisa church

Lisa · 27 June 2024

★★★★★ 5/5

Google

I just wanted to drop you a quick email to say thank you so much for all your help and hard work in dealing with the purchase of our home and the sale of our property in Rowhedge. From the start you came across as very professional and knowledgeable, but in a friendly and honest manner. I was really impressed at the way in which I was kept up to date with progress on the sale and purchase, and for allowing me access to Rectory Road (often at very short notice) Thanks again, its much appreciated - We are very happy with our new home!

Ruth · 8 June 2014

★★★★★ 4/5

Google

The company is well-established and has an all-round service to offer. Staff are knowledgeable and approachable, and offer a variety of ways to stay in touch and be informed - by email, newsletters, webinars etc.

Jilly · 27 June 2024

★★★★★ 5/5

Google

Special Thanks To Boydens For The Fair Way You Deal With Property Matters David. Phil. Alex. Ben. Brian & All The Team It Is A Pleasure To Work With You All

Andy · 19 August 2024

★★★★★ 1/5

Google

Had the misfortune of dealing with this terribly poorly run company when they managed my block. The staff were rude and had little clue about what they were doing, they constantly got things wrong and were completely inefficient. It was a god send when they were removed. I sincerely hope we never have to deal with them ever again as lots of tenants were left severely out of pocket, by there inept block management. Avoid at all costs...!

D · 8 June 2014

★★★★★ 5/5

Google

Best Estate Agent in Colchester, whole team thoroughly professional. Philip, Gabby, Lauren and Gemma thank you so much for securing the purchase of our house. Pleasure dealing with the step by step process of buying a house which ain’t always easy!! Clear communication, understanding, experienced and knowledgeable. Sincere thanks to you all at Boydens from Ed Hyde and my wife Aruna.

Edward · 6 June 2022

★★★★★ 5/5

Google

Clive Emson Auctioneers have worked alongside the team at Boydens in Colchester for the last few years as Joint Auctioneers to achieve the best outcome for clients. They have a knowledgeable and experienced team that understands the local market and spotting the right opportunities for properties and clients when there is a need for selling at auction. Always a pleasure!

Paul · 24 September 2024

★★★★★ 5/5

Google

Great service by Boydens (Colchester) once again, Brian has always kept me updated every step of the way! Big thank you to Brian & the team 😃 …

Gemma · 7 June 2017

★★★★★ 5/5

Google

Staff were on the ball in arranging this letting and would take the pressure off me by dealing with all the nitty gritty. Keep up the good work guys. I would highly recommend.

Melvin · 27 June 2024