Beresfords Lettings reviews in Colchester

Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings

Hi Gary, Many thanks for the 5 star review for Sammy who is based at our Colchester office. Sammy is dedicated to providing the best possible customer care and will really appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Many thanks for the 5 star award and positive comments for Tom who is based at our office in Colchester. Whilst the last year has certainly been challenging, your sale would be been in very safe hands with Tom. He will do all possible to ensure a transaction goes through to exchange and completion, keeping all parties regularly updated along the way. Tom will very much appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Cherril,Thanks for providing your feedback. I was pleased to read your positive comments regarding Tessa, our Lettings Manager at Colchester. I'm glad that she assisted effectively in making your move as stress free as possible.Steven BondManaging Director - Residential Lettings

Hi SanthemWe really appreciate you finding some time to provide us with your feedback. It's great that Lauren appears to have assisted you effectively with your recent renewal and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Many thanks for your positive feedback from your recent dealings with Imogen during her recent routine inspection to your rental property. I was pleased to read that her approach was professional and respectful.Steven BondManaging Director - Residential Lettings

Hi LindaThanks for taking the time to provide us with your feedback. I was pleased to read that as one of our tenants you feel that our lettings team respond swiftly when any maintenance based issues arise and that our team are looking after you, as well as the landlord.Steven BondManaging Director - Residential Lettings

Hi MartinMany thanks for your recent review. I appreciate your constructive feedback regarding your experience of dealing with us about 5 years ago. However, Abby has now been with us for some considerable time and does an excellent job. I am pleased that you have been impressed with her approach and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi SharonThanks so much for taking the time to post your review. I was pleased to read that you found the approach of our lettings team in Chelmsford both helpful and professional. I know the entire team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Aaliya I have read your recent review and am naturally concerned and disappointed with the comments made within. Following a detailed review of the relevant file, our internal notes appear to outline a completely different view to your own in terms of how events unfolded throughout this transaction. These notes are recorded in real time as matters progresses and cannot be amended thereafter. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on 01245 397499 during normal office hours. Alison Horsley

Hi Kelvin Thanks for posting your recent review. I know that Karen in our Property Maintenance department will be extremely grateful for your kind words and 5-star … More

Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Thank you for finding some time to provide us with your feedback. I am pleased that Ross and the rest of our lettings team have delivered a consistently effective level of service to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings

Dear Chris Having read the contents of your recent review, I wanted to respond to you personally. Apologies that it has taken a while, but I have recently returned back to work from having an operation. Naturally, I was disappointed to learn that you have been unhappy with the way in which our Property Management Team progressed maintenance based issues linked to a faulty boiler. I have made a point of reviewing our file notes myself and my understanding is that the first issues were experienced in April of last year, just as the UK went into lockdown. We reported the problem to the landlord who confirmed that they wanted their own contractor to deal with the repair once it was considered safe for them to enter the property. In the meantime you were advised that, as a short-term fix, radiator valves could be used to control the heating, so at no time were you without heating or hot water. Our notes indicate that the landlord opted to meet you at the property themselves last year and discussed the issue regarding the boiler with you directly. Shortly thereafter the landlord instructed a contractor themselves and the matter was resolved once and for all in September. I appreciate the time taken to rectify the issues was longer than normal but considering the restrictions in place at the time due to Coronavirus and the landlords preference to deal with themselves I do feel it harsh to blame Beresfords for the delays as to a certain extent the matter was taken out of our hands by the landlord. To suggest there was ‘no management’ is unfair as our extensive file notes tell a different story as we were in touch with you on a regular basis throughout. Nonetheless, we always welcome constructive feedback from customers as it helps us improve our service overall so are appreciative of your feedback. Steven Bond Managing Director, Residential Lettings

Hi Lorna, Many thanks for the 5 star award and kind comments for Maria who is based at our office in Colchester. Maria is focused on providing the best possible customer care and will really appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Your review has just been brought to my attention as we do not currently subscribe to Trustpilot. I would be keen to find out more about the issues you raise as we would never charge anyone £500 to cut the grass and do not enter a property during a tenancy without providing prior notification to the tenants concerned! So please email me directly and I will investigate further. Many thanksSteven BondManaging Director - Residential Lettingssb@beresfords.co.uk

Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.

Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.

Hi HarryI really appreciate you taking time out to post your positive comments regarding Ryan. I am sure he will be very grateful.Steven BondManaging Director - Residential Lettings

Hi BraisThank you so much for your kind words and positive comments. We are pleased that you have been happy with the service we have, and continue to provide to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi FlorinIt was great to read your positive comments about Joe Wass and the rest of the lettings team at Braintree. I am pleased that they impressed from beginning to end.Steven Bond Managing Director - Residential Lettings

Hi DanMany thanks for your comments regarding the service provided to you when choosing Beresfords to let your property. It is good to hear that you have been impressed with the service provided and that you have found the experience of our staff to be above and beyond that of other agencies you have dealt with. We appreciate your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings