Trusted Agent profile · Colchester

Abbotts Colchester reviews

4.1

★★★★★ Great

146 reviews across 1 platform

113 High Street, Colchester, CO1 1TB

Abbotts's office in Colchester, at 113 High Street, is rated 4.1 out of 5 across 146 reviews on 1 platform, including 146 Google reviews rated 4.1.

Google logo

4.1 / 5

146

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

Well what can I say about these guys, only one thing, they are amazing!! I had my house up for sale with various other estate agents for six months prior to using Abbott’s with no luck whatsoever. Max used to call me very few weeks to try and get me to use them and stupidly I never switched. Until one day I decided to give them a try. Max and Derrick sold my house within one week, ONE WEEK! I only wish I had used them from the start. Don’t bother with any of the other estate agents, just go straight to the best! Thanks guys.

Louie · 13 June 2020

Agent replied · 12 June 2024

Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Lucy.

5/5

Google

Phoebe S from the Colchester branch was simply delightful. The help she offered was very prompt and detailed. She went above and beyond to ensure that I felt supported with the process and communicated exceptionally well. Thanks for all your help Phoebe.

Aisha · 28 June 2024

Agent replied · 27 August 2024

Thank you for your brilliant 5* review and thank you for your kind words Aisha. Best wishes, Lucy, Customer Relations.

5/5

Google

The team offer a very personal service, and ensure that every question is answered. They are efficient, friendly and supportive and go to great lengths to match the right tenant with the right property. I have nothing but praise for the team and will continue using Abbotts in the future as I know they look after my interests as a landlord but also those of the tenants. First class service, worth every penny.PositiveProfessionalism, Value

Natalie · 28 August 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Love the experience with abbots for my moving to new place. I was surprised by their professionalism. Specially Chloe and Nathenial are both very helpful and friendly. Highly recommended.

Fizza · 7 December 2024

Agent replied · 10 December 2024

Thank you for your 5* review and recommendation Fizza. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to Max and Derek for all their help and advice during the sale of my flat. Always approachable and friendly. Many thanks to you both.

Graham · 13 June 2020

Agent replied · 12 June 2024

Thank you for your glowing 5* review and recommendation! I will pass your kind comments onward to our local team. Best wishes, Scott

5/5

Google

I have had the pleasure of Spencer Bartley helping us get our dream home and he was always on hand to guide us through the mortgage in difficult times. He always put us at ease and even on exchange and completion he gave us a curious call to congratulate us. Thank you for all your help and you have a great team at the colchester branch.PositiveResponsiveness, Quality, Professionalism, Value

Angela · 13 June 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Have been dealing with Nathaniel and Chloe whilst moving in today. The service I have received has been exceptional and would happily recommend them going forward

Ryan · 3 November 2024

Agent replied · 10 November 2024

Thank you so much for your 5* review and Ryan! We're delighted to hear that Nathaniel and Chloe provided you with exceptional service during your move. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Amazing experience end to end. Great customer service unlike that that so many others offer.

Elliott · 16 February 2026

5/5

Google

Anthony, who recently joined the Abbotts Colchester branch, is very helpful in the letting process to ensure it is very smooth. He is professional, responsive and keeping me informed of the progress. Excellent service!

Iris · 14 March 2024

Agent replied · 12 June 2024

Thanks for the wonderful 5* review Iris Lau! Best wishes, Lucy, Customer Relations.

5/5

Google

Can highly recommend Abbott’s. Andrew went above and beyond to secure our new tenancy. Can’t thank him enough

Claire · 13 June 2020

Agent replied · 12 June 2024

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

5/5

Google

The service I have received from Abbots since June 2019 has been second to none. I have found Rick to be professional and committed to delivering outstanding customer service. He acts with integrity and has always honoured his commitments regarding keeping me informed. I have full confidence in Rick's ability and due to his commitment in resolving my concerns my Business has remained with Abbotts.

Christine · 13 June 2020

Agent replied · 12 June 2024

Thank you for your lovely comments. I have passed your feedback to everyone involved at the Abbotts branch. Many thanks, Lucy.

5/5

Google

I would just like to say how professional and helpful the team at Abbott's Colchester have been! I must say jordan Burnham the branch manager is a credit to the team and company, he made sure I was updated when needed and always did what he said he would do, I would only ever recommend using jordan if you are looking to buy or sell in Colchester.

Jo · 14 June 2019

Agent replied · 12 June 2024

Thank you Jo for your amazing and kind review of our dedicated team at Abbotts. I will, of course, make sure your kind words and 5* review is forwarded on to them. Kind regards, Scott

5/5

Google

The whole of the team were helpful, friendly and, most important, achieved a sale. They worked hard in a very competitive market, producing a quality brochure, with great pictures and write-up. On each contact with any of the team I was answered quickly and efficiently. They called back when they said they would, did what they said they owuld do and sold the house! Very happy customer.

Paul · 14 June 2019

Agent replied · 12 June 2024

Thank you Paul for your brilliant and kind 5* review of our dedicated team at Abbotts. I will, of course, make sure your kind words are forwarded on to them. Kind regards, Scott

5/5

Google

The new manager "Anthony Pembroke" has been excellent. He has sorted out all my issues with regards to my rental HMO property. An excellent service has been provided. I highly recommend. :)

Dominic · 14 March 2024

Agent replied · 12 June 2024

Many thanks dominic woodley-jones for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have purchased a new build property through the Colcheter branch of Abbotts and the service and support given has been amazing. The branch manager Spencer could not do enough to help with the shared ownership process and made what was a very daunting process so easy. Thank you so much for making my new home possible.PositiveProfessionalism

J · 28 August 2021

Agent replied · 12 June 2024

Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

From start to finish Sheridan has kept us informed she has gone above and beyond to help us when we had trouble sending documents over. Sheridan or Rick have always been on hand to answer questions we have had and have accommodated our needs superbly Thoroughly recommend Abbotts and the team at Colchester especially SheridanPositiveResponsiveness, Quality, Professionalism, Value

Diane · 13 June 2021

Agent replied · 12 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Very good service from Abbots Letting. Professional and kept us up to date on progress and viewings, resulting in a successful let. Many Thanks

Clive · 28 June 2024

Agent replied · 27 August 2024

Thank you for your thoughtful 5* review Clive! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Abbots did an amazing job in helping me and my wife to get our new place. Incredibly helpful. Anthony of abbots was especially very helpful.

Charlotte · 14 March 2024

Agent replied · 12 June 2024

Many thanks for the fantastic 5* review Charlotte and George Beeson. Kind regards, Lucy, Customer Relations.

5/5

Google

Good agency. Bureaucracy reduce to minimum and after many years of renting in UK its first agency that does not give me a headache. 🤝 …

Przemyslaw · 13 February 2024

Agent replied · 12 June 2024

Przemyslaw, thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Absolutely awful experience. I would not let through them and would absolutely not recommend. After moving out I have not been able to get my deposit back for three months now and everyone is most unhelpful.

Jakub · 13 June 2023

Agent replied · 12 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Google

Waiting over a month and still going, to get my deposit back. I was contacting you several times with no result. That's a shame that, you can't deal with the clients properly, and you are forcing them to go on court road. Disgusting.NegativeResponsiveness, Quality, Professionalism, Value

Krzysztof · 13 June 2022

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I would like to thank the whole team at Abbotts Colchester but specifically Luke and Spencer for their help, advice and professionalism during the house sale. They were in regular contact and always available to discuss any matters arising. 5 star service. Thanks AbbottsPositiveResponsiveness, Quality, Professionalism, Value

Sonos · 28 August 2021

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

1/5

Google

Taking into consideration Abbotts being part of one of the biggest estate agents in the country you would think that there staff would have the correct knowledge before trying to talk down to you from a poorly constructed script. Not to mention there is a young lady working here who is very unhelpful and very rude. Very disappointed.

Jack · 15 June 2015

Agent replied · 12 June 2024

Dear Mr Smith, I am very sorry to hear that you have had a bad experience with Abbotts Countrywide Lettings, however I am slightly confused as there were no female members of staff working in our branch at the time of this complaint. We pride ourselves in providing a professional service and I would like to invite you to contact the branch directly to see if your complaint can be resolved, please contact me or any members of staff on 01206 203403 so that we can personally see that this is dealt with for you. Branch Manager

1/5

Google

Avoid at all costs. We came from London to have a viewing and nobody showed up. We tried to call the agent multiple times but nobody contacted with us.

Marios · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Abbotts's Google reviews
The Trusted Agent

Is this your office? Claim your page.