Abbotts Colchester reviews

★★★★★ 5/5

Google

My partner and I couldn’t be happier with the service Mike has provided so far. He’s been an absolute star from the beginning. As someone who’s relocating, I’ve found him especially reassuring and insightful. We’re really grateful to have Mike in our corner and look forward to continuing to work with him. A special thank you to Nathaniel as well for going above and beyond during our second viewing.

Kirtana · 16 February 2026

★★★★★ 5/5

Google

🌟 Five stars isn’t enough! 🌟 I had such a wonderful experience working with Mike, the branch manager. From start to finish, he was incredibly helpful, taking the time to answer all my questions, explain every detail clearly, and make sure I felt comfortable and confident every step of the way. Nothing was ever too much trouble for him! His professionalism, patience, and genuine care really stood out. If you’re looking for someone you can truly trust with your property needs, I couldn’t recommend Mike highly enough. Thank you for making the whole process so easy and stress-free.

Milana · 6 November 2025

★★★★★ 5/5

Google

Id like to thank Mike and the team at Abbotts, i had my property on with another agent for 5 months with no luck selling. Within a few weeks of Abbotts having the property it has sold and i've been kept up to date the whole time. Would highly recomend using Mike and the team at Abbotts

Gary · 26 March 2026

★★★★★ 1/5

Google

Left my rental property 21 days ago and no one has responded to calls or emails regarding the return of my deposit. No update as to why my deposit is being held - just silence and being ghosted with no reason given. Have been left severely out of pocket and left extremely stressed. No one answers the phone when you call - my call log shows over 80 phone calls and not a single one was picked up.

Rachel · 16 February 2026

★★★★★ 5/5

Google

Since Mike Christodoulou became branch manager the sale of our late parents bungalow has been very straightforward after 18 months on the market and two buyers who dropped out. Thank you Mike

Verity · 16 January 2026

★★★★★ 5/5

Google

Nathaniel was very kind during viewings and was very professional all the way through. Really appreciate it.

Karthick · 26 March 2026

★★★★★ 5/5

Google

Would like to say a massive thank you to Dritan who has made our home move possible and the process so smooth. Dritan has remained in good contact with us and updated us every step of the way, he has answered any questions we have had and …

Kayleigh · 16 February 2026

★★★★★ 5/5

Google

Dritan was honestly so helpful with helping me and my partner and I couldn’t have asked for a nicer, kinder and more professional person! Well done Dritan!

Will · 7 November 2025

★★★★★ 5/5

Google

I recently approached Abbotts for valuation of my property. The service was great, the staff (Mike) sent over to do the valuation was very knowledgeable and experienced , his service was tailored to my needs and was happy to answer all my questions, went above and beyond, reason i gave a 5 star review. Am very pleased with the service

Bolajoko · 16 March 2026

★★★★★ 1/5

Google

I leave on 218 Harwich road 3 year ,was very old house, i let this house with Abbotts Property from Colchester, Manager from theare check with me this hoise before i leave and say everythig is the same how was before and hi does t see any reasson to take my money back from depozit, i leave i moving to Romania with my family and after 1 months this agency Aboots send my message i have to pay back 1600£ to change floor, toillet, garage door, etc so this landdor not coming any day in 3 year i spend my money to fix some things and now hi whany to clean and change floor with my money. So be aware with this agency!

Ionel · 13 September 2025

★★★★★ 1/5

Google

If you fancy an estate agent who never picks up the phone, takes weeks to get back to you and only pretends to get work done if you pester them incessantly, Nathaniel is your guy.

Jan · 25 July 2025

★★★★★ 1/5

Google

Absolutely appalling service from this branch, if you are thinking of selling or buying though this branch just try to phone them a few times to get an idea of what contact and service you will have in the future. Phone rings constantly and then transfers to an answer system, its as if there is no one there. For a business that relies on telephone calls as a first point of contact for sellers and buyers I find it unbelievable. May be employ a school leaver to man the phones and take enquiries.

David · 14 August 2025

★★★★★ 1/5

Google

After letting our property with Abbotts for many years and received excellent service and support from Sheridan, we decided to sell our property through Abbotts in Colchester. This was a big mistake. The Sales team were poor in every way. The first advert on Rightmove was put out in a rush, and the photographs were awful and there weren't any room measurements. It took weeks to improve the photographs and include the correct measurements. We had to show clients and Surveyors around the property because the Sales team would not attend. Phone calls were not answered either. When the Sale fell through, the Vendor called us,butno-one from the Sales Team contacted us . Our emails and phone calls went unanswered. So, after a very frustrating time with Abbotts in Colchester, we are marketing our Property elsewhere.NegativeResponsiveness

Viv · 13 June 2022

★★★★★ 5/5

Google

I’ve been dealing with Nathaniel and I can honestly say he has been nothing but helpful, any question I have about the Renters Right Act he’s been able to answer and explain it in a clear way. Looking forward to him finding me great tenants

Ryan · 26 March 2026

★★★★★ 1/5

Google

Was waiting to hear back from an agent about somewhere to rent, I’ve emailed repeatedly after they said they would check something with the landlord and nothing. No response to my many emails and you can not get through on the phone.

James · 15 April 2026

★★★★★ 5/5

Google

Chloe has been absolutely amazing with helping me and my partner rent our first property. I highly recommend using Abbotts for rental properties

Ellie · 15 June 2025

★★★★★ 5/5

Google

My overall experience with Abbotts in Colchester has been very good. Their services are professional, very efficient and generally great when it comes to customer care. I dealt mainly with the letting negotiator Sheridan whilst trying to organise renting a property and she was great. Very informative and her communication with me regarding the whole process has been brilliant. I don't really have a bad word to say about my experience with the company, overall I'm really satisfied with the service I received.PositiveResponsiveness, Quality, Professionalism

Liamjkp · 28 August 2021

★★★★★ 5/5

Google

Having used other letting agents in the past and being left disappointed, I used Google reviews this time and decided to try Abbotts Colchester. Not only were they more reasonably priced than other agents, but their service was exceptional. Every part of the experience was so well handled right up to the point of the new tenant moving into my property. There were regular updates, help with issues I had relating to my exiting tenant and I really felt they wanted to find the best tenant for me - which they did! I have already recommended them to friends with rental properties and I will certainly be using them next time I need to re-let.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 28 August 2021

★★★★★ 5/5

Google

After having a previous bad experience with an agency the idea of moving was stressful. However, Sheridan at Abbott’s, from the first phone call was reassuring, helpful and professional and made our move a lot more relaxing. Both Sheridan and Rick were responsive throughout the process and we are so thankful for all their help. Sheridan is such an asset to Abbott’s and she really put us first, so thank you.PositiveResponsiveness, Quality, Professionalism, Value

Maisy · 13 June 2022

★★★★★ 5/5

Google

Amazing estate agents .. really helpful .. always responsive .. never had a problem .. Iv been with them the past 2 years and I’m sad to leave them as moving to a bigger property with different agents .. but would highly recommend Abbott’s .. little tip... ask to speak with RICK.. he’s the best employee there ! Really nice guy! Very professional easy to talk to and he dealt with everything I needed to be sorted with excellence! :)PositiveResponsiveness, Quality, Professionalism, Value

Dominique · 13 June 2021

★★★★★ 3/5

Google

Have spent the last 8 days trying to reserve a new build plot that is being advertised with Abbotts. Everything we were asked to do was done either the same day or within 12 hours of being requested. We were financially qualified within 24 hours and ready to reserve. We chased and chased and chased to no avail. We didn't anticipate having to chase Abbotts for a week to reserve the requested plot only to then throw in the towel because a complete lack of faith in the new home site they are representing. We were continuously told the new home site hadn't got back to them, fair enough.... however the nail in the coffin was on the 08th day from initial enquiry when I had a call to say "Are you still interested because if not we have someone else who wants to reserve it"..... Hang on, haven't I been the one chasing you for reservation for over a week!? Then because I've been sent an email and not responded within 4 hours I'm being told to hurry up! All I will say is if they do have someone wanting the plot they are more than welcome to it and wish them all the very best in reserving it, perhaps this time it will go through quicker than a week!! Reserved a plot today with another developer whereby the property was viewed and reserved within 4 hours as we expected it would have been with Abbotts. I won't leave an unfair review and have therefore left 3 stars as Spencer was a nice chap, gave time to explain things when asked and seemed professional. Have knocked 2 stars off for the complete run around over the last week, lack of organisation including being sent a reservation form with one price only to then have to sign the same form with a higher price, and also the final phone call received advising someone else wanted the plot when we had been chasing a week to reserve and still were at the time of the call! Makes me wonder if they had a preferred application, perhaps from someone without a chain and wanted to push on with them instead, who knows!?

Rhys · 13 June 2021

★★★★★ 5/5

Google

I cannot thanks Jason and Michael enough for helping me with my sale and move. Without them I don’t know what I would have done! I’m so glad I went with abbots, they had my back from start-finish. Thankyou again x

Natalie · 24 September 2024

★★★★★ 5/5

Google

I contacted Abbots about viewing a property and spoke with Nadia, who was really helpfull and supportive without being pushy or intrusive, offered all the services and advice we needed, and made looking for a new home less daunting.

Karen · 16 March 2026

★★★★★ 5/5

Google

I can't recommend Abbotts Colchester enough! They are an incredibly professional and friendly team and I could not have purchased my home without the help of Spencer and Max. Spencer went above and beyond to ensure we could move into our first home before Christmas. He communicated with me every step of the way and that made me feel at ease. If you're looking to purchase/sell your home, these guys have been incredible! Thank you all again for everything you've done for me!

Islay · 13 June 2020