Abbotts Colchester reviews

★★★★★ 5/5

Google

Michael recently carried out a valuation on my property and I was extremely impressed with his professionalism and knowledge. He was punctual, well-prepared, and took the time to explain the valuation process clearly and honestly. His …

Richard · 16 February 2026

★★★★★ 5/5

Google

We found Mike to be exemplary in his professionalism, advice, preparation and understanding of not just the logistics but the emotional aspects of choosing to move house. A star for Mike!

Anthony · 2 April 2026

★★★★★ 5/5

Google

Last weekend, Michael coordinated a viewing at the flat I’m currently renting and he was absolutely excellent. He was warm, polite, attentive, and most importantly, he respected the boundaries I’d clearly communicated beforehand. He made …

NN · 16 February 2026

★★★★★ 5/5

Google

At the beginning I was rather apprehensive but the polite, professional and delightful gentleman, whos name is Michael and something unpronounceable, put me at ease. Throughout our meeting he was attentive and understanding. This young …

Val · 16 February 2026

★★★★★ 5/5

Google

I have been very nervous and stressed looking for a new place to call home. Dritan and Nathaniel, the lettings team, have been absolutely fantastic in reassuring me and helped me to acheive my goal and they have kept me updated throughout. I couldnt have asked for a better place to let with. Thank you both!

Amy · 5 August 2025

★★★★★ 5/5

Google

Just used Anthony Pembroke Abbots Colchester to move into a rental property. Moving to a different city is normally a rough experience, but Anthony made it a quick and smooth experience by being a total professional. Highly recommend and would use again

Adam · 13 February 2024

★★★★★ 5/5

Google

Chloe was very attentive to my request and did all she could to get me my desired house. Thank you so much Chloe

Damilola · 21 December 2024

★★★★★ 1/5

Google

Very poor I have left numerous messages no body will answer phone I sold my flat they are nearly 3 months ago for the estate agents saying phone me last week too say my solicitor has not got my paperwork but another solicitor has received it e mail proof an absolute joke

John · 26 July 2025

★★★★★ 5/5

Google

Couldn’t recommend Abbots enough! The whole team is great at what they do ensuring you feel at ease throughout the whole process. Rhys Smith helped me find my perfect first home and made everything go through efficiently and effective I honestly can’t thank him enough highly recommend!!

Carla · 17 August 2023

★★★★★ 5/5

Google

Georgia and Anthony were incredibly helpful and made our move very easy. They were friendly, accommodating and were in constant contact to keep us up to date! Wouldn’t hesitate to recommend them to anyone!

Hollie · 13 May 2024

★★★★★ 5/5

Google

Michael Christodoulou paid as a visit to value our house 🏡 as we have just made a few renovations and we wanted to know what impact these had on the value of the house. …

Giuliana · 16 December 2025

★★★★★ 5/5

Google

Dealt with Matthew Rogers for our purchase. I'm an estate agent myself so I had high expectations! Matthew was super friendly and polite. He came back to every enquiry promptly and took us back for second viewings when needed etc. Thanks Matthew Aaron & Tommy

Aaron · 13 June 2023

★★★★★ 5/5

Google

Anthony has been excellent, he made sure the process for taking on the tenancy was smoothly done and kept me aware of progress at all times. Nothing was too much trouble for him. Very impressed.

Juli · 13 February 2024

★★★★★ 5/5

Google

Michael Christodoulou very professional and kind in explaining to me about the market valuation process.Thank you Mike.

Ma · 11 December 2025

★★★★★ 5/5

Google

Chloe has been amazing, friendly and helpful, thank you so much ! :)

Aidan · 14 December 2024

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Grace · 11 December 2023

★★★★★ 5/5

Google

Would like to thank chris for having patients with helping with my purchase of my property, friendly and very helpful especially with all my constant phone calls, would greatly recommend Abbots for purchase and selling of property, going over and beyond with kindness and help thanks ChrisPositiveProfessionalism

Pauline · 13 June 2022

★★★★★ 5/5

Google

Amazing experience end to end. Great customer service unlike that that so many others offer.

Elliott · 16 February 2026

★★★★★ 5/5

Google

I cannot recommend this company enough. Sheridan and Rick made my entire move SO quick and easy and I’ve never known anyone to have a stress-free move story but I can proudly say I now do! Thank you so much for everything you have set the bar for estate agents!

Rachel · 13 June 2021

★★★★★ 5/5

Google

I contacted Abbots regarding valuing my property as we had been exploring the idea of selling. …

Alexandra · 16 January 2026

★★★★★ 1/5

Google

Abbotts Colchester- The Worst letting agent you could ever use. They sign contract(terms of business). Take the property by saying it is rent and legal protected however, when the tenant is on arrears they turn around and say we did not actually put that through and now that tenant is in arrears we cannot put it through either. We would have never let it through them or anybody without rent and legal. Now they are expecting me to cover the cost of getting the the tenant out legally. Its absolutely disgusting make me very angry I can't wait till we get the property back. I would never recommend them for the con game they have played with us. Even after send the TOB we have sign.

Ramya · 13 June 2023

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Oluwabamibo · 13 June 2023

★★★★★ 1/5

Google

We have been left devastated by this company and would not recommend in the slightest. Our first bad Communications happened in April 2022 when our Boiler broke without much warning. We contacted the Agency who said it would get sorted. We asked about if the Landlady’s insurance would cover a hotel due to having disabled children and was ignored. 3 WEEKS of constant chasing before we eventually got a boiler. Our Landlady started the eviction process back in September 2022 due to us refusing the 12.4% rent increase. That’s fine, she is well within her right to do so. However, when we questioned countrywide to mediate to her, they claimed they would and would respond to us yet never did. We were constantly left chasing them and being made to feel like a Nuisance. When the Eviction date came around, we made it clear to Rhys that we had been advised by the council to remain within the property. We also confirmed with Samantha that we had paid the final amount due in Rent costs. Less than a week later, we had an inspection agent trying to enter our home as she had not been notified that we were still residing there. Our children were terrified, 2 of whom are ASD and then had constant terror over someone entering the home they considered safe. I complained about this and was told it was taken serious however my communications with Rhys had not been being sent across to the other agents. To the point that Samantha actually had to call me to confirm things i had already spoken to Rhys about as she hadn’t been told, yet again. We are now out of the property and they are withholding the deposit by claiming damages that were already there (and proven on our inventory report from when we moved in!) and are now saying we have over 3k arrears even though we confirmed we were fully paid, and no letters or emails were ever sent to ourselves or our guarantors to say any arrears were present. 2 weeks ago i contacted them again to ask about these arrears and was told it would be escalated and gotten back to me, yet i have just had to chase again as radio silence their end. It has caused us no end of stress, our mental health has collapsed due to this company and their poor communications.

Tonya · 13 June 2023

★★★★★ 1/5

Google

Absolutely gutted with the negligence of this agency. We (myself and two other female house mates) have moved out of a property rented by them in July of 2022. It is now February 2023 and we still have not heard back from Ms Samantha Reynolds. It does not fall short to say that we are being swindled of our entire deposit. This agency claims to be in partnership with the Tenancy Deposit Scheme, which legally secures deposit fees, however we have been ignored for over 7 months. I would also like to mention that at the beginning of the process of renting the property, we received the most disgraceful service from an employee of theirs, who wanted us to pay the deposit before viewing the property, because there was an urge to get paperwork signed since there were various people interested. After further back and forth with this person, she finally agreed to show us the property and then we asked if we liked the property, whether we could process paperwork that same day, since we travelled over 1.5 hours to Colchester. She agreed and when we arrived, showed us the property and then proceeded to say that she is now going home and if we want to proceed we should go back to Colchester in the next following days. Clearly, there have been many red flags from this agency, and they have ignored legal protocal, which is why we are now in the process of involving our solicitors. If you want to have a peaceful and smooth tenancy, avoid this agency at all cost.

Evelyn · 13 June 2023