Trusted Agent profile · Colchester
★★★★★
146 reviews across 1 platform
113 High Street, Colchester, CO1 1TB
Abbotts's office in Colchester, at 113 High Street, is rated 4.1 out of 5 across 146 reviews on 1 platform, including 146 Google reviews rated 4.1.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say a big thank you to all the staff at abbotts colchester for selling my brother's property they have been very helpful and understanding..
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely love the staff in abbots, Sheridon and Rick have really helped us along the way with our flat and could ask for better people to do it. Thank you and keep up the brilliant work you do xPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleI would advise never to use this effort of a company. They failed to protect me from bad tenents and costing me over £2000 in lost rent inspection of property not regular failing to add requested protections one star is an exaggeration. Should be - 5 stars
Hi Terry, I appreciate you taking the time to leave this review and I am sorry to hear of the difficulties you feel that you experienced. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
5/5
GoogleAfter renting for a year with Abbots, we are signing on for another 2 years. I feel this says a lot in its self. They have made everything very easy, from viewing the property and moving in, to sorting out any issues that might arise in the property (I must say we have had no major problems with the property, just general problems that needed minor fixes). Dealing with Brady we have had an experience where we were treated as individual customers and didn't feel like another one on the conveyor belt. Another plus point is that every time we have been in the office Brady has know us by name, and been fully aware of what property we are letting and any different communication we have had. All a very positive experience letting with Brady, through Abbotts lettings
1/5
GoogleRidiculously bad service. Time waisted due to Abbotts Colchester. They are unreliable and they let us down. We had an appointment to see a house, they never showed up, they are not answering the phone. With this service you will definitely have clients 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Renata, I am sorry to read that your experience did not meet your expectations. Can you please email full details to review@countrywide.co.uk and the Customer Relations Team will investigate this matter. Kindest regards, Mark
5/5
GoogleFantastic, I rent properties for a living and I have yet to meet a more friendly professional team than Abbots Colchester, the last property they rented for me went up for rent on a Wednesday and was rented the same day, my new tenants were also singing there praises and remarked on how easy the whole process was and how reasonable there prices were compared to other local agents, "I tip my hat to you all" thank you. Clive
5/5
GoogleExcellent service. Everything was easy and went smoothly, from the viewing, to the letting process and the moving in. Always helpful and supportive for any kind of issue. Highly recommended!
4/5
GoogleOur first dealings with Brady, the manager were approx. 18 months ago. He can be totally relied upon to go the "extra mile" when any problems arise, as happened with ourselves. His knowledge of the market is first class and we feel confident when he is dealing with issues for us, We have recently recommended him to a neighbour of ours who was extremely happy with his level of service. Overall, a good front man for the business.
5/5
GoogleWe are renting out our property with them. They were incredibly helpful, informative and know what they are doing. It has been a joy to work with them for the last year so far.PositiveProfessionalism
Many thanks for your excellent 5* review. Best wishes Lucy, Customer Relations.
4/5
GoogleDespite a very uncooperative and hostile site owner, abbotts staff persevered and got my property sold.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been communicating with Sheridan in my first ever Rental. She was a star throughout. I can not sing her praises enough. Friendly, approachable, efficient, informative and extremely helpful. Thank you.😊PositiveProfessionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot fault the service from the guys at Abbotts. Manager Jordan guided me through everything in layman's terms rather than marketing spiel - for which I am very grateful. Thank you for everything! Georgie.
Thanks Georgie for your kind review and 5* rating. I'll ensure your comments are passed to Jordan. Best wishes, Mark
5/5
GoogleMatthew and Chris did an excellent job and showed amazing resilience when dealing with my useless solicitor.PositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely excellent, can't recommend them enough! Abbotts arranged an open day and my house sold immediately to a cash buyer. Gwenda helped to keep the sale moving by keeping in regular contact with all the parties involved, and was quick to offer reassurance and help to me whenever needed. Nothing is too much trouble for the the friendly and professional team at Colchester. THANK YOU :)
1/5
GoogleWorst estate agents ever. Recently bought a property via the Clacton-on-sea office and the entire process was a shambles from start to finish. Definitely will not be buying or selling through them again.
I am very sorry to hear that your experience of Abbotts has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. Unfortunately this review relates to our sales branch in Clacton-on-Sea, please can you contact the correct team on 01255 407003 so they can discuss your problems.
5/5
GoogleGreat service through Abbotts. Brady was very professional making moving stress free. Thanks for all your help!
1/5
GoogleAbysmal service from start to failure from the sales department. Need to award 1star to post!
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThroughout a very complicated and long winded sale, Jordan Burnham and Abbotts maintained an extremely high level of service and contributed significantly towards in a successful completion.
Hi Jill, thank you for your 5* review. I'm delighted that despite complications with your sale that Jordan and the team at Abbotts provided a professional and effective service to you leading to completion. Best wishes, Tracey.
5/5
GoogleHelped us find our first home, were very affective and quick to respond to any emails we had sent.amazing service.PositiveQuality
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional people and always responsive and supportive.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery professional people and always responsive and supportive.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI found the service provided to me by Daniel Dale excellent - Polite, efficient and comprehensively helpful.
Thank you Tony for your 5* review. It is great to see that you found Daniel to be polite, efficient and comprehensively helpful. Best wishes Emma
1/5
GoogleUnprofessional and poor management of property.NegativeResponsiveness, Quality, Professionalism, Value
Hi Abdullah, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleVery responsive and so helpful. Genuinely professional staff.
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts's Colchester office has 146 reviews across 1 platform: 146 on Google.
Abbotts Colchester is rated 4.1 out of 5 across all 146 reviews, and 4.1 out of 5 on Google from 146 reviews.
Abbotts Colchester, 113 High Street, Colchester, CO1 1TB.
