Trusted Agent profile · Cockermouth
★★★★★
264 reviews across 3 platforms
68 Main Street, Cockermouth, CA13 9LU
PFK's office in Cockermouth, at 68 Main Street, is rated 4.7 out of 5 across 264 reviews on three platforms, including 213 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for PFK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cockermouth office, from every platform, shown as written. First names only.
4/5
GoogleA professional and easy service with PFK who both sold my old house and negotiated the purchase of my new house. Communication was very good throughout the process and they were happy to help with all enquiries.
Hi Richard, many thanks for your review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleHighly recommend PFK to any potential sellers. Charlie and Julie are amazing. Well worth their weight in gold. From the first initial meeting to the day of moving, everything was fantastic. By far the best Estate Agents.
Hi Lisa, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
1/5
TrustpilotPFK Cockermouth
Sold my property through pfk Cockermouth and they appeared to do very little/bare minimum to sell the property. I have viewed a couple of properties since and put offers in and was told if anyone exceeds our bid I would be in formed but never was.
Hi Richard, we are sorry to hear that you weren't satisfied with your experience with PFK. If you'd like, you can contact Lynne Lancaster, Head of Estate Agency on 01900 826205
5/5
TrustpilotFantastic Service
I recently sold my house through PFK (dealing with Charlie Shaw / Julie Wilson). This was in no way a straight forward sale, there were various issues / difficulties throughout the process due to the chain (which is a common occurrence) however I think had I have sold this house privately / through a agent who does not offer after care I would have been a further 6 months of completion. My house was viewed, valued and on the market within 2 days of booking the appointment (at my wish) I had over 20 viewings scheduled within the first 5 days of my house being on the market and it was sold (STC) within 2 weeks. When the difficulties of the sale began aside from my solicitor dealing with these the agent chased these through, progress chased, dealt with queries and looked to resolve matters as quick as humanly possible to prevent further delays. I had regular updates and if I had any questions, guidance and support offered. All in all a service I couldn’t fault.
5/5
GoogleFantastic throughout, always polite, helpful and in touch. Supportive and always got back to me with an answer to any questions. Went above and beyond and made the whole buying process much easier. Thank you!
Hi Natasha, many thanks for your fantastic review and kind words, it is greatly appreciated. Kind regards PFK
5/5
GoogleAmazing service from Julie and Charlie from the outset. They both went above and beyond in the sale of our property and supporting us with the purchase of our new home. Wouldn’t hesitate to recommend!
Hi Amy, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
TrustpilotCumbrian adventure started with PFK! Brilliant
Just used PFK to buy a property in Wilton. great firm with a special mention to Charlie Shaw. Nothing too much trouble ans quick responses. kept in the picture all the way!. Many thanks!. Now the Cumbtian adventure begins!!!
5/5
GoogleJulie Wilson has kept in touch with us after our first viewing, where she also took the time to discuss our budget, desired location and what kind of property we wanted and showed genuine interest in us and our family. Outstanding service which has set her apart from other agents.PositiveResponsiveness, Professionalism
Hi Katie, thank you for your fantastic review - it is much appreciated. We agree Julie is brilliant and an asset to our team. PFK Estate Agency.
5/5
GoogleGreat experience being looked after by Julie Kerrush in the Cockermouth office. Kept me up to date with all developments and made the whole sale stress free.
Hi Martin, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
TrustpilotOutstanding service from PFK in Penrith
We have received superb service from PFK in Penrith for what turned out to be quite a complicated house purchase. Emma Bellas, in particular, stands out for making the process as painless as possible - totally professional in her approach, friendly and a superb communicator who is quick to respond to phone calls and emails. She really went the extra mile to make sure our purchase made it through to completion, which despite all the odds it finally did! She is a real credit to the company. Thank you PFK!
5/5
GoogleWe found Charlie to be exceptional! Professional, helpful and friendly. He kept us well informed throughout the purchase of our property. Nothing was too much trouble and we felt that Charlie really cared.
Hi Gill, many thanks for your review & kind words. Kind regards, PFK Estate Agency.
5/5
GooglePFK have been fabulous throughout our buying process they have been extremely efficient & friendly. This is a company who do actually believe in customer service and more than once put in extra effort to arrange everything. I can highly recommend their services.
Hi Colin, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleExcellent Estate Agents. Pauline has made the stress of moving much easier with her quick efficient response to our conveyancing problems. Would recommend pfk Estate agents to everyone 👌 …
Hi Michael, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleThey were absolutely amazing from start to finish when buying our first home. Very easy to contact and they always kept us up to date with any developments.
Hi Jasmine, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
1/5
TrustpilotUnable to arrange a viewing
I was eager to view a stunning property in the Whitehaven area and filled in all my details to arrange a viewing. After a week of no response, I called the office, provided my details, confirmed I could view on any day that was convenient for PFK and the owner. 5 days have passed and I have still not heard a peep. Appreciate that people are busy but a time frame for responses would be helpful to know.
5/5
GoogleI sold my house with PFK. They were very professional, responsive and gave excellent advice. I am very happy with the service I received and Pauline was excellent .PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantastic friendly service. Always happy to help with my multiple viewings, prompt replies. Julie Kerrush goes the extra mile.
Hi Chrissy, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleGreat service from start to finish. Chloe did a brilliant job of stepping in and moving the exchange forward when the sale of our property lost a bit of momentum. Good comms throughout with all parties involved. Would highly recommend!
Hi Bruce, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
TrustpilotVery helpful and friendly
5/5
GooglePFK produced great marketing materials, realistic advice from the outset and quickly found an interested party. Throughout the process communication was excellent and very personal. Would highly highly recommend.
Hi John, many thanks for your fantastic review. Kind regards PFK
5/5
TrustpilotFantastic service
Recently sold my house with Rebecca from the Penrirh office. She held together a very problematic chain in a very professional and positive manner. From start to finish she was attentive and calm. i cannot recommend PFK highly enough
Thank you for your kind words! It's very much appreciated. Best wishes, PFK Estate Agency
5/5
GoogleGreat service from Charlie at PFK, property purchase went smooth with regular updates, thank you!
Hi Matthew, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
1/5
TrustpilotI haven withdrawn my property from the…
I haven withdrawn my property from the market with PFK. They didn't handle the sale well. I was to purchase a property through PFK. They lost two sales through the whitehaven branch and keswick branch. The sales person in PFK told the purchaser what offer to put in. Very unprofessional service.
Hi Miss Kenmare, We were sorry to receive your complaint yesterday and we understand that Lynne Lancaster (Head of Estate Agency) has been in touch with you. Lynne is looking into this as a matter of urgency and will be in touch with you as promised today. Kind regards Hannah Update - December 2019 - Miss Kenmare, we are delighted that we sold your property for you and the matter has since completed. Kind Regards PFK
1/5
GoogleThey lie a lot. They answered me without respect They told me property is not available he told his friend. available same time
Hi Abdulla, We are sorry to see your 1 star review. We understand you missed out on a rental property with ourselves but the staff in Cockermouth have kept you fully updated throughout and communicated everything. We understand this is disappointing, however, we do not believe this is a fair reflection on PFK. We wish you all the best in your property search.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
PFK's Cockermouth office has 264 reviews across three platforms: 213 on Google, 2 on Yell, 49 on Trustpilot (across the whole business).
PFK Cockermouth is rated 4.7 out of 5 across all 264 reviews, and 4.8 out of 5 on Google from 213 reviews.
Yes. In The Trusted Agent 2026 awards: PFK, Cockermouth won Trusted Agent.
PFK Cockermouth, 68 Main Street, Cockermouth, CA13 9LU.
