How many reviews does Grisdales Estate Agents Cockermouth have?

Grisdales Estate Agents's Cockermouth office has 238 reviews across three platforms: 189 on Google, 10 on Facebook (across the whole business), 39 on Trustpilot (across the whole business).

What is Grisdales Estate Agents Cockermouth's rating?

Grisdales Estate Agents Cockermouth is rated 4.6 out of 5 across all 238 reviews, and 4.7 out of 5 on Google from 189 reviews.

Where is Grisdales Estate Agents's Cockermouth office?

Grisdales Estate Agents Cockermouth, 40 Main Street, Cockermouth, CA13 9LQ.

Trusted Agent profile · Cockermouth

Grisdales Estate Agents Cockermouth reviews

4.6

★★★★★ Excellent

238 reviews across 3 platforms

40 Main Street, Cockermouth, CA13 9LQ

Grisdales Estate Agents's office in Cockermouth, at 40 Main Street, is rated 4.6 out of 5 across 238 reviews on three platforms, including 189 Google reviews rated 4.7.

4.7 / 5

189

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

Business-wide

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Cockermouth office, from every platform, shown as written. First names only.

5/5

Google

Grisdales were professional, they visited the house and explained everything thoroughly. They arranged all the visits and kept me informed of feedback. They provided advice on how to deal with the sale. Overall, I had a positive experience and would use them again.PositiveQuality, Professionalism

Jenny · 22 June 2022

Agent replied · 21 June 2024

We appreciate you taking a moment to leave us such a great review Jenny. We pride ourselves on our professionalism and always strive to have open, honest and continuous conversations with our clients, so it’s great to hear you this was the case. Thanks again for choosing Grisdales 😆 …

5/5

Google

Lovely staff Alison and carol Ann brilliant with us and very professional and efficient no complaints at all

DAVID · 7 June 2024

Agent replied · 21 June 2024

Hi David, Thank you for your kind words. We’re glad Alison and Carolann provided you with professional and efficient service. If you need anything else, please let us know. Thanks again, Grisdales

5/5

Facebook

I have used Grisdales as letting agents now for 8 years. We have completed 5-6 tenant swaps in our property and they have always been on point. Our property has never been empty for more than a month and there communication has always been spot on. Highly recommend *****

Tom · 27 August 2021

Agent replied · 22 October 2025

Many thanks for your lovely comments Tom 😁!

4/5

Google

The service Grisdales provided was very good, I was able to secure my tenancy reasonably quickly. They were prompt when I requested a viewing and dealt with any concerns I had with efficiency.

Oliver · 22 June 2023

Agent replied · 21 June 2024

Hi Oliver, We're happy to hear that you felt the process was efficient and speedy. Thanks for sharing, your feedback not only help us continue to improve, but can also assist others looking for rental services in the area. Best wishes, Grisdales

5/5

Google

Relocating from overseas is not easy. Finding accommodation as an expat is hard. Nonetheless, Alison and the Grisdales team were very helpful easing out the process for us. Thanks for your great service!

Agus · 22 June 2023

Agent replied · 21 June 2024

Hi Angus, Thank you for taking the time to leave a review about your experience with Grisdales. We're delighted to hear that Alison and the team were able to assist you in finding accommodation as an expat and made the relocation process easier for you. We strive to provide exceptional customer service, and it's wonderful to know that we were able to meet your expectations. We appreciate your business and hope to continue providing assistance whenever you need it. Thank you again for choosing Grisdales and for sharing your positive feedback with us. Best regards, Grisdales

5/5

Google

Excellent service by the lettings team in Cockermouth. Very professional and prompt when dealing with customers which is always very much appreciated. Keep up the great work! Thankyou.

Beverley · 25 October 2023

Agent replied · 21 June 2024

Good morning Beverley, Thank you so much for taking the time to share your positive feedback about our lettings team in Cockermouth. We are delighted to hear that you had an excellent experience with our service. We take pride in providing professional and prompt service to all our customers, and we are thrilled that you found this to be the case. We genuinely appreciate your kind words and your trust in our services. If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Once again, thank you for your positive review, and we look forward to assisting you with any future letting needs. Grisdales

5/5

Google

Great service, extremely friendly, enthusiastic and knowledgeable staff. Sales and letting members of staff could not have been more accommodating. Go the extra mile to make sure experience is smooth and efficient

James · 22 June 2023

Agent replied · 21 June 2024

Hi James, We're very thankful for your positive feedback and will ensure Alison and the rest of the team at Cockermouth hear that you found them friendly, enthusiastic and knowledgeable! Do get in touch if there is anything we can assist with in the future. Thanks again, Team Grisdales

5/5

Google

A great experience from start to successful completion. The whole team are friendly, fast, efficient and professional. I wouldn’t hesitate to recommend them to anyone wishing to buy or sell a property.

Alison · 22 June 2023

Agent replied · 21 June 2024

Hi Alison, Thanks alot for your 5* recommendation. We're really pleased to hear your recent experience was a good one and hear your feedback about the team. Thanks again for choosing us, we hope to work together with you again. Best wishes, Team Grisdales

5/5

Google

We are trying to sell commercial businesses and approached Griesdales. Whilst this is not their core business they were very helpful with information and contacts to move this forward. Thanks

Gordon · 22 June 2023

Agent replied · 21 June 2024

Morning Gordan, We're extremely grateful for the 5* recommendation - thanks a lot. Please don't hesitate to get in touch if there's anything further we can help with. Grisdales

5/5

Google

Helen and the sales team were brilliant any queries we had were dealt with promptly would not hesitate to use them again or recommend anyone to use them as well

Michael · 22 June 2023

Agent replied · 21 June 2024

Good afternoon Michael, We're delighted to hear your feedback about working with us recently, thanks for sharing. We think Helen and the team go a fantastic job, so it's great to hear our clients do too! Thanks again for choosing Grisdales.

5/5

Google

5/5 from me..Mostly deal with Alison who is allways Polite,well mannered and helpfull which goes a long way with me. Got my Property Let and Tenants in within 4 weeks,Thankyou..

Neil · 22 June 2023

Agent replied · 21 June 2024

Hi Neil, We really appreciate you taking a moment to leave us a review. Your feedback can help others looking for landlord services in the local area and is invaluable in helping us continuously improve our services. It's great to hear we were able to achieve a let within 4 weeks. Alison is delighted to read your comments and we’d like to thank you again for choosing us as your Letting Agent. Grisdales

5/5

Google

Alison, Mel and all the team at Grisdales are a pleasure to work with, very helpful with any issues or queries I have ever had during my tenancy, highly recommend!

Dara · 22 June 2023

Agent replied · 21 June 2024

Hi Dara, Thanks for your 5* review. We're delighted to hear you'd recommend us based on your experience as a tenant. Please don't hesitate to get in touch if we can offer any further help. Thanks again, Grisdales

5/5

Google

Very friendly and helpful team where nothing was a problem. Always easy to communicate with, which put you at ease. I wouldn't hesitate to use Griesdales again in the future.

Garry · 22 June 2023

Agent replied · 21 June 2024

Afternoon Garry, It's great to hear such positive feedback, we really appreciate you sharing your comments. We're pleased we were able to help and hope to work with you again in the future. Thanks again for choosing, Grisdales

1/5

Trustpilot

Awful experience with this company

Awful experience with this company. They do almost nothing for you and give you hell when you leave the property no matter what condition it has been left in. The house was filthy, poorly decorated, had a major woodlouse problem that we weren't aware of until we moved in when when our tenancy began, when we left it was clean and tastefully decorated which we'd been given permission to do but we still received a ride and scathing email once we'd moved regarding the condition of the property. Even things that were an issue before we moved in!

Libby · 18 February 2021

1/5

Trustpilot

Don’t rent with them!

Rented a flat managed by Grisdales and two occasions they gave an external company keys to check to our flat to check the fire extinguisher without notice or our permission and ok both occasions men walked into our flat whilst I was alseep after a night shift... bery scary. When I phoned Grisdales to explain theresleves they lied and said they had not handed the keys out however the man was standing in my livingroom with the keys they had been given only half an our earlier! When the landlord was selling the flat, Grisdales brought the new buyer round without notice or permission, again I was in the flat in the shower, they knocked however I couldnt asnwer the door so they proceeded to just use the key and come in assuming I wasnt in without permission. When I turned them away because I wasn’t expecting them they were shocked as if I was in the wrong. A few times theyve tried the door with the key however the door was on the latch and when I phoned they said it wasnt them and it may have been the elderly man up the stairs who was ‘confused’. No it was you becuase I saw you from the window.... Shocking service, shocking lies, very rude when talking to them.

Chloe · 9 September 2020

5/5

Trustpilot

Great interaction with Debra keeping me…

Great interaction with Debra keeping me updated on progress

Ian · 5 August 2024

Agent replied · 24 August 2024

Thank you for your feedback Ian. We're delighted to hear that Debra kept you well-informed and appreciate you taking the time to share your experience. If you need further assistance, please don't hesitate to get in touch. Grisdales

5/5

Google

Very happy with our property being let and managed by Grisdales. A straight forward sale of the property which went through smoothly

Rachel · 25 September 2023

Agent replied · 21 June 2024

Thank you so much, Rachel, for taking the time to leave us this wonderful review! We're delighted to hear about your positive experience with Grisdales as both a landlord and seller. Your feedback is greatly appreciated and encourages us to continue providing exceptional service to all our clients. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing Grisdales!

5/5

Google

Massive thank-you for all your help and assistance Alison along with Julie for showing us around, it’s much appreciated

Nigel · 24 November 2023

Agent replied · 21 June 2024

Thank you so much Nigel! It was our pleasure to assist you, and we're delighted to hear that you had a positive experience with Alison and Julie. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help.

1/5

Trustpilot

Most possibly the worst of worst estate…

Most possibly the worst of worst estate agents ever you never get a proper answer or it's the landlords fault If you value money don't go through these

Adrian · 26 February 2023

Agent replied · 13 June 2024

Dear Mr. Barratt, Thank you for taking the time to provide feedback on our services. While we are disappointed to hear about the issues you've experienced with the maintenance of your property, we value your opinions and concerns. Please rest assured that our Property Management Team is fully committed to resolving your repairs as quickly and efficiently as possible. Although there may have been instances where we couldn't address your maintenance issues within the expected timeframe, we want to emphasize that this was due to external factors beyond our control. Nonetheless, we hope that you were satisfied with the other occasions where we provided a prompt resolution. We understand that you are already in contact with our Property Management Team, but we want to reiterate that any of our colleagues are available to provide additional assistance and support. Please don't hesitate to reach out to us at propertymanagement@grisdales.co.uk if you require further assistance. Thank you for your continued trust and support. Best regards, Grisdales

5/5

Google

We recently had a valuation survey. This was carried out very professionally and we were given helpful and useful information which we much appreciated.

Ed · 22 June 2023

Agent replied · 21 June 2024

Many thanks for sharing your feedback, we're delighted to hear that you found the team to be professional and helpful. Do let us know if there is anything further we can assist with. Team Grisdales

1/5

Trustpilot

Avoid at all costs

For future tenants and landlords using their services - please DON'T! I'm limited for space for this review and have had to re-write this to be less problem specific. Just for the record, I don't normally leave negative reviews, I'm a human being and realise that mistakes occur HOWEVER.... This business lies and cheats its way through their everyday business, will try every trick in the book to rob you of your deposit and make ridiculous, demands. They will not contact the landlord on your behalf if you have questions. Using this so called estate agent is the same as holding your breath, waiting for a grenade to explode and hoping all the dust settles in a nice neat little pile by your feet. I have plenty of substantive examples I can use but just don't have the room on here. Honestly, there are plenty of other service providers out there, if you are thinking how bad they can be in comparison I would give Grisedales a rating of -5 out of 10.

Jason · 11 January 2019

5/5

Google

I’m a first time buyer and the team at Grisdale’s could not have made my experience any better from start to finish they where helpful and attentive to every question I had, highly recommend

Hannah · 22 June 2022

Agent replied · 21 June 2024

Hi Hannah, Thanks alot for taking a moment to share you recent experience with us, we're overjoyed to read such wonderful feedback from you! Best of luck in your new home, Team Grisdales :)

5/5

Google

Once again Judith at the Cockermouth office was most helpful having used Grisdales for many years now they never fail to deliver

Joe · 22 June 2023

Agent replied · 21 June 2024

Hi Joe, Thanks for taking a moment to share your feedback online. We appreciate your business and thank you for your continued support over the years. Thanks again for choosing us, Grisdales

5/5

Google

Really great service from start to finish - always very helpful whenever we needed anything. Excellent

Nigel · 25 October 2023

Agent replied · 21 June 2024

Hi Nigel, Thanks alot for your 5* review. We've shared your feedback with Helen and the rest of the Cockermouth team who are delighted to hear your comments. Please do not hesitate to get in contact with us if there is anything else we can assist you with. Best of luck for your future property plans, Grisdales

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