Trusted Agent profile · Clitheroe, Lancashire
★★★★★
591 reviews across 2 platforms
4 Wellgate, Clitheroe, Lancashire, BB7 2DP
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Clitheroe, Lancashire, at 4 Wellgate, is rated 4.3 out of 5 across 591 reviews on two platforms, including 95 Google reviews rated 4.4.
Every review we hold for the Clitheroe office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service by Keenans
Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.
Thank you for your lovely review! We’re delighted you received great service and felt well informed throughout your purchase. We hope you’re very happy in your new home!
5/5
TrustpilotFANTASTIC SELLING EXPERIENCE
FANTASTIC EXPERIENCE from start to finish. I listed my house for sale with Keenans (Accrington) and successfully sold it within a few weeks, having been on sale with another local agent prior who were not working to sell it at all.
Thank you so much for taking the time to share such an incredible review. We’re absolutely delighted to hear that your selling journey with our Accrington team was such a positive one from start to finish. It’s been a pleasure acting on your behalf, and if you ever decide to make a move again in the future, we’ll be here and ready to help.
5/5
GoogleElla and Richard were fantastic, the sale of my house went without a hitch. The onward purchase (again through Keenan’s) was slightly more complex, however Ella kept me well informed throughout and was really helpful at ensuring all parties actioned things in a timely way. Would use Keenan’s again
5/5
Trustpilot5 Star Property Manager
As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.
Thank you so much for your wonderful review, Alba. We're always happy to help in the future.
5/5
TrustpilotNikki & the Keenans team were…
Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans
Thank you Malcolm!
5/5
TrustpilotBoth bought and sold a home with…
Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.
This is wonderful to read, thank you!
5/5
GoogleKamil in the letting branch in Burnley is the most pleasant, helpful guy. I have used Keenan’s for years now and the service is faultless. I would recommend Kamil and his team to anyone
5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
5/5
TrustpilotI cannot recommend Keenans Letting…
I cannot recommend Keenans Letting Agency highly enough. From start to finish, the entire process was handled with professionalism, efficiency, and genuine care. The team were always responsive, helpful, and willing to go the extra mile to ensure everything ran smoothly.
5/5
TrustpilotFive Star Estate Agents!
Efficient, organised and a professional Estate Agents!There are some negative reviews on here, but I have nothing but praise for Keenans Estate Agents especially Simon from the Swinton branch. From start to finish Simon from Swinton has been absolutely fabulous! He is efficient, organised and very professional throughout. I would not hesitate to recommend Keenan’s or Simon! Thank you Simon and Keenan’s!! Our sale was so stress free from start to finish! ⭐️⭐️⭐️⭐️⭐️
Thank you for your kind words Mark
5/5
GoogleThey have been absolutely fantastic throughout the whole process of buying our first house! Jonathon and Abbie were so helpful and kept us updated throughout the whole process I couldn’t recommend them more!
5/5
TrustpilotKeenan’s Burnley Office
We used Keenan’s Burnley office to sell a bungalow that was our parents home
Thank you for taking the time to leave such a thoughtful review. We’re so pleased that Madison’s proactive, reassuring approach made the process more manageable, particularly after the first buyer withdrew, and that Molly continued to support you with professionalism and understanding once the sale was agreed. Your kind words mean a great deal, and we’ll be sure to share them with both Madison and Molly. Thank you, again.
1/5
TrustpilotDon’t do it
Lorraine is pushy encouraging you to go ahead when everything isn’t in place yet, you feel pushed into it and not secure, doesn’t care about anyone aslong as she gets the money.
1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond. We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person. In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally. Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful. We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided. While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey. We wish you all the very best moving forward and thank you again for sharing your thoughts.
5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
5/5
TrustpilotKieran at Keenans was brilliant
I have recently completed a house purchase that Keenans were selling. The whole process took around 9 months and had a lot of ups and downs due to challenges with the sellers’ side.
We're delighted that you appreciated Kieran's proactive and informative approach. We wish you all the best in your new home. Thank you.
5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Thank you Adam!
1/5
TrustpilotLow in honesty and integrity
Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....
Dennett, as much as we appreciate feedback both good and bad we feel it’s only fair that this feedback is accurate. You have sold multiple properties over the years with ourselves, and have never had an issue until payment of our fee. Our complaints procedure is transparent and has not been an issue for any of the parties you have approached to investigate, all of which we are more than happy to co-operate with. Your eventual downgraded award of a mere £75 was based upon a technicality which after a drawn out process of over 12 months we obliged to pay, to draw a line under the matter, we really do feel it’s time to move on - yet you still wish to continue. We wish you the best of luck in the future sale of any property, but for the best interest of all parties involved sadly we won’t be representing yourself again.
5/5
TrustpilotEmma and the team at Swinton
Emma and the team at Swinton were excellent from start to finish. We had a lot of issues crop up during the purchase of our first home and we genuinely don’t think this purchase would have happened without the effort and dedication from Emma and the team. Our solicitor let us down a lot, but Emma and the team stepped up and went above and beyond to make sure we got our dream home! We found Emma to be extremely knowledgable and she explained everything to us in detail, which was needed given this was our first home. Emma worked tirelessly and answered our queries, no matter what time of day and even stayed late quite often just to make sure things were moving. We were kept updated throughout the process, which we really needed given our Solicitors weren’t that helpful. The client care and pro activity was excellent. We had a loss in the family during the process and Emma was so kind and helpful. We even received some flowers from the team. It was great to know we were in such good hands whilst we were going through such a difficult time.We can’t recommend the team at Keenan’s Swinton enough. Thank you to Matt, who showed us round the house numerous times and even gave us some good tips on DIY! To to all the ladies in the office; Kayleigh, Ellie, Nikki, Georgia thank you for the support it was amazing! You always responded to our queries promptly and were extremely helpful. Finally, thank you to Emma. You are an absolute credit to Keenan’s. We are so happy in our new home and we would not be here without you!
5/5
GoogleHi! I just want to say a massive thank you to Mollie (Keenan’s- Clitheroe I believe?) who came to take photos of our house today to go on the market. She was soo helpful and kind and went above and beyond to help me out as I had my baby and toddler at home too. She helped me move to some bits and kindly moved them back off her own accord. Thank you so much! You made it such an easy process which I really didn’t think it was going to be! I can’t wait to see the photos when our house goes live. Thank you Mollie and Keenan’s. Jess :)
5/5
GoogleKeenan’s have been absolutely wonderful through the process of buying a house. I cannot thank the clitheroe office enough for putting up with my incessant pestering and silly questions. Big thanks especially to Callum who took the brunt of my nonsense! Buying a house is utterly terrifying but everyone at Keenan’s has made it feel simple and doable. Cannot recommend enough <3
5/5
GoogleSpoke to Johnathon and Rick regarding putting my house on the market, they were very accommodating with the valuation, squeezing me in at the end of the day. They were good to deal with and it was an all round good experience.
Thanks Robert for the kind words
5/5
TrustpilotI recently used Keenan’s Estate agents…
I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does
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