Trusted Agent profile · Clitheroe, Lancashire
★★★★★
591 reviews across 2 platforms
4 Wellgate, Clitheroe, Lancashire, BB7 2DP
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Clitheroe, Lancashire, at 4 Wellgate, is rated 4.3 out of 5 across 591 reviews on two platforms, including 95 Google reviews rated 4.4.
Every review we hold for the Clitheroe office, from every platform, shown as written. First names only.
5/5
TrustpilotThe A team
Just want to Thank all the team at keenans burnley and accrington you do amazing job all very committed special thanks to molly McNamara for all your support updates just keeping us up dated through the sales and the process of it all thanks again molly and all the team best wishes Hilda cooper and family.
Thank you!
1/5
GoogleOne of the worst experiences I’ve had buying a property. Lack of professionalism from start to finish. Constantly had to chase for updates and the whole process was just a nightmare. Would not recommend buying from Keenan’s avoid if you can. Kieran was really poor too was very hard to get hold of which was frustrating.
5/5
Trustpilotmollie was super super helpful she…
mollie was super super helpful she answered any of my questions. helped me get through to my solicitor and gave me constant updates all the way through i couldn’t have asked for better .
Thank you so much for your review! It's wonderful to hear how you felt so well supported.
1/5
TrustpilotUnethical Practice
We instructed Keenans in January 2026 to sell our property. As we approached completion, we discovered by chance that the buyer was one of their own employees.
We’re sorry for the distress this matter has caused and assure you that your concerns are being dealt with the upmost priority. Your complaint is still open and an ongoing matter which we have contacted you to update you on. We remain committed to reaching a satisfactory resolution at your earliest convenience and of course are happy to discuss this directly with yourself at a convenient time
5/5
TrustpilotSelling Property
Started the process of selling my house with Keenan’s in November 2025, easy to deal with and organised and held all viewings so I didn’t have to re arrange any of my work schedule to accommodate, photos and listing looked great too.
Thank you so much Ryan, we really appreciate your kind words.
5/5
TrustpilotColin
Nikki and the rest of the team made the selling of our property a straight forward experience. They were very professional and polite when speaking to us and everything was explained simply. We were kept upto date as to how things were going. Keenans would be recommended by us.
Thank you, Colin!
5/5
GoogleI cannot recommend Keenans Estate Agents highly enough. I sold my uncle's property for him as his Power of Attorney and the team at Keenans made the whole process smooth and straightforward. Johnathan Bury and Helen Hartley led me through the process so helpfully and efficiently, as did everyone else with whom I spoke. Thank you for all of your help, efficiency and friendliness which I appreciate so much. Caroline
3/5
TrustpilotHad good communication with Keenan’s…
Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.
We appreciate your comments Theresa. Thank you for taking the time to let us know, all the best in your new home.
5/5
TrustpilotFive-star service from Molly in the…
Five-star service from Molly in the after sales team! She has kept me informed throughout the sales process as I approach a completion date, she has always been available to answer my calls and provide updates. Proactive, reliable, and a pleasure to work with. Highly recommended!
Thank you Brandon!
1/5
TrustpilotExtremely unprofessional and stressful experience
I am extremely disappointed with this agent and would give zero stars if I could. Throughout the entire process, I felt like they did absolutely nothing to help close the deal; instead, they only added immense and unnecessary stress.
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you left the process feeling this way, though we do feel it’s important to clarify several points to ensure an accurate reflection of the transaction. Your purchase completed in 13 weeks from offer acceptance to completion, which is three weeks faster than the current national conveyancing average of 16 weeks. While we appreciate that the process felt slow from your perspective, the timeline achieved was in fact ahead of the national benchmark, and we worked consistently with all parties to help keep things moving. We will still take your comments on our communication on board, as we are always looking to improve. Regarding the allegation of dishonesty, we must respectfully refute this. We can only update you on information that we are actually included in. In this instance, the vendor’s initial response was sent directly to the solicitors rather than to us, which is why the update came from them first. As the conveyancing process is a legal process with your solicitors, it is not uncommon to receive updates from them. We understand how this may have caused frustration, but it was not a case of withholding or misrepresenting information. On the matter of the final viewing, we do have to work within the availability of the property owners. We passed on the time provided to us in good faith, and we apologise if this caused inconvenience. Your comments on this point will be used to review how we manage appointment confirmations going forward. We are sorry that your experience did not meet your expectations, but we do stand by the accuracy of the information we provided throughout and the efforts made to support your purchase to a successful and timely completion. Your feedback will be shared with the team to help us continue improving our client journey.
5/5
TrustpilotMolly @ Keenans has been a consistent point of contact
Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.
Thank you Graeme!
5/5
GoogleWe used Keenans for the sale of my parents house & found them to be extremely helpful & professional at all times. Abbie was great at keeping us up to date on viewings and the progress of the sale. In fact, she brought the exchange of …
5/5
TrustpilotExcellent service and special thanks to Jack Nikki and Georgia.
I would like to express my sincere appreciation to Jack, Nikki, and Georgia for their exceptional service. They provided invaluable assistance in locating an excellent property, addressed numerous inquiries thoroughly, and consistently offered professional support throughout the process.
We truly appreciate your recommendation and are grateful you chose to work with us. Wishing you all the very best as you settle into your new home.
1/5
TrustpilotKeenans you ought to resolve my complaint.
18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?)
We’re sorry you feel disappointed. However, you entered into a sole agency agreement with us and, while that agreement remains in force, instructing another agent to market the property is a breach of the agreed terms. We remain willing to address your concerns directly.
5/5
GooglePhillipa was super helpful and we loved working with the whole team. We had incredibly tight timelines to refurbish the house ready for the new tenants and Phillipa from Keenans was great in communicating the lag to the tenants and also …
5/5
GoogleHighly recommend Keenan’s for buying/selling property. I have now used them for both and each time they have provided an excellent service. Our Richard, Jonathan and Harry were amazing from start to finish. Friendly and professional, as …
1/5
TrustpilotDon’t believe everything that you are told, or the promises that are said on there signs!!
Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.
Danielle we are sorry to hear that you were unhappy with your recent experience - we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
5/5
TrustpilotExcellent estate agents
I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down
Thank you for your kind words David - much appreciated
5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea thank you for your lovely feedback regarding our Accrington team.
5/5
TrustpilotThank you Kayleigh!
We sold our house through Keenans and cannot thank Kayleigh from the Swinton branch enough. She has been on everyone's cause in order to ease the stress of moving house. She is consistently on the case and manages to get updates from all parties. She has listened to my meltdowns and celebrated the positives with us. She is always reachable and has such a kind and caring nature. We cannot thank you enough for your dedication and hard work to get the sale ready in record time!
Thank you for your kind words Emily - much appreciated
5/5
TrustpilotWe feel very lucky to have had Simon…
We feel very lucky to have had Simon from the Swinton branch leading us through the sale of our house. He is extremely pleasant, friendly, honest and has a excellent knowledge and expertise of both the local market and the field that he works in. He stayed in regular contact with us throughout the whole process and provided the right advice, reassurance and guidance we needed at each step of the way. Nothing was too much trouble and he always answered our questions in an honest and timely manner. We would not hesitate to recommend Keenan's and more specifically Simon, he made what could have been a very stressful time for us run so smoothly. We are now settled in our new house but should we move again we would only do it with Simon by our side. Thanks Simon and Keenan's for everything.
Thank you for your kind words Emily - Much appreciated
5/5
TrustpilotExceptional property management service for our portfolio of investment properties
We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.
4/5
TrustpilotMolly was dealing with the sale of our…3570
Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.
5/5
GooglePhillipa and the team have been working really hard to get our property on the market quickly. They are always helpful polite and accurate answering all my questions effectively, with real interest , taking a pride in their jobs
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