Every review we hold for the Clitheroe office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Donna · 30 May 2026
Agent replied · 11 June 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond.
We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person.
In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally.
Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful.
We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided.
While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey.
We wish you all the very best moving forward and thank you again for sharing your thoughts.
★★★★★ 5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
Sharon · 29 May 2024
★★★★★ 5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
Unknown · 21 December 2023
★★★★★ 5/5
TrustpilotKieran at Keenans was brilliant
I have recently completed a house purchase that Keenans were selling. The whole process took around 9 months and had a lot of ups and downs due to challenges with the sellers’ side.
S · 3 March 2026
Agent replied · 11 June 2026
We're delighted that you appreciated Kieran's proactive and informative approach. We wish you all the best in your new home. Thank you.
★★★★★ 5/5
Trustpilottop notch service start to finish
Customer · 10 September 2026
Agent replied · 11 October 2026
thank you!
★★★★★ 5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Adam · 31 August 2026
Agent replied · 25 September 2026
Thank you Adam!
★★★★★ 1/5
TrustpilotLow in honesty and integrity
Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....
Dennett · 30 August 2024
Agent replied · 25 October 2024
Dennett, as much as we appreciate feedback both good and bad we feel it’s only fair that this feedback is accurate. You have sold multiple properties over the years with ourselves, and have never had an issue until payment of our fee. Our complaints procedure is transparent and has not been an issue for any of the parties you have approached to investigate, all of which we are more than happy to co-operate with. Your eventual downgraded award of a mere £75 was based upon a technicality which after a drawn out process of over 12 months we obliged to pay, to draw a line under the matter, we really do feel it’s time to move on - yet you still wish to continue. We wish you the best of luck in the future sale of any property, but for the best interest of all parties involved sadly we won’t be representing yourself again.
★★★★★ 5/5
TrustpilotEmma and the team at Swinton
Emma and the team at Swinton were excellent from start to finish. We had a lot of issues crop up during the purchase of our first home and we genuinely don’t think this purchase would have happened without the effort and dedication from Emma and the team. Our solicitor let us down a lot, but Emma and the team stepped up and went above and beyond to make sure we got our dream home! We found Emma to be extremely knowledgable and she explained everything to us in detail, which was needed given this was our first home. Emma worked tirelessly and answered our queries, no matter what time of day and even stayed late quite often just to make sure things were moving. We were kept updated throughout the process, which we really needed given our Solicitors weren’t that helpful. The client care and pro activity was excellent. We had a loss in the family during the process and Emma was so kind and helpful. We even received some flowers from the team. It was great to know we were in such good hands whilst we were going through such a difficult time.We can’t recommend the team at Keenan’s Swinton enough. Thank you to Matt, who showed us round the house numerous times and even gave us some good tips on DIY! To to all the ladies in the office; Kayleigh, Ellie, Nikki, Georgia thank you for the support it was amazing! You always responded to our queries promptly and were extremely helpful. Finally, thank you to Emma. You are an absolute credit to Keenan’s. We are so happy in our new home and we would not be here without you!
Vicky · 22 September 2023
★★★★★ 5/5
GoogleHi! I just want to say a massive thank you to Mollie (Keenan’s- Clitheroe I believe?) who came to take photos of our house today to go on the market. She was soo helpful and kind and went above and beyond to help me out as I had my baby and toddler at home too. She helped me move to some bits and kindly moved them back off her own accord. Thank you so much! You made it such an easy process which I really didn’t think it was going to be! I can’t wait to see the photos when our house goes live. Thank you Mollie and Keenan’s. Jess :)
Jessica · 22 September 2023
★★★★★ 5/5
GoogleKeenan’s have been absolutely wonderful through the process of buying a house. I cannot thank the clitheroe office enough for putting up with my incessant pestering and silly questions. Big thanks especially to Callum who took the brunt of my nonsense! Buying a house is utterly terrifying but everyone at Keenan’s has made it feel simple and doable. Cannot recommend enough <3
Emily · 20 February 2026
★★★★★ 5/5
GoogleSpoke to Johnathon and Rick regarding putting my house on the market, they were very accommodating with the valuation, squeezing me in at the end of the day. They were good to deal with and it was an all round good experience.
Robert · 21 December 2023
Agent replied · 20 January 2024
Thanks Robert for the kind words
★★★★★ 5/5
TrustpilotI recently used Keenan’s Estate agents…
I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does
Graham · 27 November 2023
★★★★★ 5/5
TrustpilotThe staff at the Burnley branch are…
The staff at the Burnley branch are brill. They made my experience of selling and buying an easy process. Happy with every aspect of their help and advice.
Susan · 24 February 2026
Agent replied · 11 June 2026
Thank you, Susan. The team will be delighted to hear this!
★★★★★ 5/5
GooglePhilipa has been so helpful sorting everything for us. The team have been so friendly, and made finding our new home so easy.
Tracey · 20 November 2025
★★★★★ 5/5
TrustpilotAmazing service from Keenans
I want to thank the Swinton Branch for their excellent professional service they provided me an my family in selling our late mother's house.Shirley and Simon held our hands throughout the difficult decision to sell, the valuation process, and viewings, we couldn't have got through without your help and guidance.The whole team worked really hard throughout the difficult probate slog. Keyleigh was always on the go arranging viewings, Nicky never gave up through the sale process, always chasing solicitors right up to the completion. We couldn't have got through this difficult time without your help and support.Our family will never use another estate agent again, only KEENANS for us now. Xx
Tracy · 2 June 2023
★★★★★ 5/5
TrustpilotThank you Keenans
The service I received from Keenans has been outstanding from start to finish.
Robert · 11 June 2026
Agent replied · 25 September 2026
That's great to hear Robert, thank you! We wish you all the best
★★★★★ 5/5
TrustpilotSimply great!
Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.
Soph · 27 April 2023
★★★★★ 1/5
TrustpilotLack of honesty and integrity
My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.
Sa-M · 7 April 2024
Agent replied · 27 April 2024
Sam Thank you for taking the team to leave a review, however it is a shame we cannot identify you from your review as we would be keen to discuss your comments further. All of our fees ( including VAT) are clearly stated on all of our fee schedules/ paperwork/ marketing material. That aside a suggested marketing price and an achieved price are two very different things but statistically, compared to regional averages time and time again we have been independently recognised as achieving higher prices for our customers- it’s a shame here that didn’t give us the opportunity to show you what price we are able to achieve for you! We wish you the best with your future move
★★★★★ 5/5
TrustpilotHighly Recommend
Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.
Mrs · 28 November 2023
★★★★★ 5/5
TrustpilotKeenans Rossendale & Fergus
Fergus from Keenans Rossendale has been very helpful in trying to find me my forever home. He has been warm and pleasant adding a little humour to each viewing, whilst remaining professional and honest. I've viewed a few properties with him so far and he recalls my specific needs and seems genuinely invested in helping me find the right home for me.
Hannah · 30 April 2024
★★★★★ 5/5
TrustpilotWe have been working with Keenans…
We have been working with Keenans Estate agents over the past 5 years and are very satisfied with the service they provide.
Gaz · 6 March 2026
Agent replied · 11 June 2026
The pleasure is all ours, Gaz. Thank you for taking the time to leave us a review. We look forward to continue working with you, and as always, we're more than happy to help.
★★★★★ 5/5
GoogleVery happy to recommend Keenans at Clitheroe-We were moving from our family home of 19 years and making a lifestyle change and downsizing. We were reassured from the outset and the team ensured that we got the best price and buyers before then finding us our house.
There were several ups and downs over the six month process but the team ensured that the natural bumps were smoothed out.
The whole team were excellent but particular mention to Helena at point of valuation who was very supportive, David whilst selling the house who was outstanding and finally Emily and Liam.
I know Emily and Liam worked really hard to keep the buying chain complete and showed great professionalism and dedication and weren't shy to push things along with some parties who worked a little slowly-Thanks to you all -Great team , great people who do a great job.
J · 20 January 2023
★★★★★ 5/5
TrustpilotWe were absolutely impressed with the…
We were absolutely impressed with the service provided by Keenans Estate Agents especially Ella. The whole process of buying a house, from the initial stage of viewing the property and to the final stages of completion went very smoothly due to Ella’s proactive approach and professionalism. Ella was very informative, polite, built good rapport, and always had time and patience to listen to what we had to say and answer any of our questions and queries. She would always update us on a weekly basis without fail in regards to any updates, on any progress made about the purchase and would guide us with anything we were unsure of. As we all know, house buying can be a very stressful and a difficult experience, but having a person like Ella being part of this process can make the whole experience an enjoyable one due to her customer orientated approach. Just wanted to say big thanks to Ella and to those who were involved in the process for all the help and support. Thank you, very much appreciated.
Mr · 14 September 2022
★★★★★ 5/5
GoogleExcellent service and communication skills, had every confidence
in the young man. Nothing negative to say apart from, THANK YOU
Lewis.
David Johnson
Ps he now owes me at least a Quid
David · 21 December 2023
Agent replied · 20 January 2024
Thank you David - for entrusting Keenan’s as your chosen estate agent, we are glad we could be of assistance
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