Keenans Estate Agents Clitheroe reviews

★★★★★ 1/5

Trustpilot

Avoid this estate agents at all costs

Avoid this estate agents at all costs. If I could give them no stars I would have done. Initially had my house on the market with them and it sold within a couple of weeks at full asking price. I did all the viewings myself. Found a house I wanted to buy which Keenans were also marketing but the building survey showed up many structural problems so wasn’t willing to proceed. When I rang Keenans to advise them of this I was told ‘all building surveys say that’ and was met with exasperation that I wasn’t willing to proceed. I was then told that I would have to pay their full fee as they had a buyer lined up for my house. At this stage the buyers hadn’t even done a survey on my house and had only had an offer on theirs. When I questioned this I was told they had done an awful lot of work so I would have to pay. I checked the contract which clearly stated payment was due on completion of a sale. When I rang to complain I was told it was a mistake and I shouldn’t have been told this. I suspect if I hadn’t have challenged this they would have invoiced me. I asked for an investigation to be conducted into the conduct of the employee who told me this. She was rude, abrupt and aggressive in her manner. I was assured they would do this and let me know the outcome. Even though I chased this up no one ever came back to me. You have been warned!

Sarah · 26 October 2020

★★★★★ 1/5

Trustpilot

Keenans Burnley - Keep Clear!!

If I had the ability to give this laughing stock of a firm no stars I would. Unfortunately I am not able to and trustpilot likes to be kind and cheer them up with at least one!My offer was accepted as a full and final offer on a house and costs were incurred from getting my mortgage in principle and going forward with the mortgage. Keenan's refused to take the property off of the market after my offer was accepted. They were the first agents I had ever come across who hadn't done this (I should have listened to my gut instinct at this point.) Their excuse was some nonsense about UK law (being a law student I was very aware that the poorly constructed explanation was pulled from thin air) though I have to give them credit here - it did make me smile.My offer was eventually gazumped as people were still allowed and encouraged to forward offers on the house. Keenan's saw no problem with their unethically sharp practices towards myself and I do truly fear for their future clients...Plenty of professional, well practicing and ethical estate agents in Burnley. Shame Keenan's is not on the list of them.

John · 13 October 2020

★★★★★ 1/5

Trustpilot

Absolute nutters

Asked Keenans and one other local agent for a valuation. They were quick to come round, gave a decent valuation and a solid pitch but repeatedly slagged off the other agency ("oh they're doing it online are they, well we've actually come out to visit you", "I've heard their staff aren't following Covid safety on viewings" etc). Two follow up phonecalls in 24 hours plus someone coming round with a bottle of wine and some paperwork (a standard valuation letter that hadn't been properly completed - price info and agency fee was missing). Found it all a bit off-putting so we went with the other guys. Reader, Keenans went NUTS. Guy I spoke to kept telling me the agency I'd gone with was useless and rang me back 3 times in the next two days to ask if I'd changed my mind (I said straight away that I wasn't going to change my mind and never wavered from that position). I then got a weekly phonecall from Keenans staff, asking how my sale was going ("oh so you haven't completed the sale yet, that's a shame - just wanted to let you know we're selling lots of flats in the area"). The agency we went with got us a buyer within 3 days of listing, who then pulled out, we got a new buyer within another 2 days (for over the asking price) and I have zero complaints about the process - on the other hand, being stalked for 2 months by an agency we DIDN'T EVEN GO WITH IN THE FIRST PLACE has been pretty weird. I've asked to be taken off their database now. But I'd recommend steering well clear.

Jude · 12 October 2020

★★★★★ 5/5

Trustpilot

Burnley's Super team

From the experience of selling my mum's house ( which went superbly) I contacted Keenan's super Burnley team to sell my own property with land.Once again the super team of Chloe, jack, Gemma, Lou, Andy, Faye swung into action.What could have been a tricky sale was dealt with professional expertise. Gillian and I would always recommend this team.Once again Team Burnley "Thanks from Steve and Gillian.

Stephen · 19 December 2022

★★★★★ 5/5

Trustpilot

Best Estate Agent Keenan's

I have my property with Keenan's. I have found them to be fantastic. They listen to you, advice you in the best way possible. The staff are so friendly. They go the extra mile. Over the years I have dealt with many of Rochdale Estate Agents, and I have found Keenan's to be the very best by far. I would recommend them 100% every time. Nothing is too much trouble. Well done Keenan's.

Jean · 18 February 2022

★★★★★ 2/5

Trustpilot

Rat communications

The viewing team is really good and at the start they make you feel like buying from them is a good idea

Ench.E · 5 May 2025

★★★★★ 5/5

Trustpilot

Spot on service from Ella Walmsley and…

Spot on service from Ella Walmsley and the team nothing was too much trouble excellent communication and a great service would recommend

Boyd · 28 June 2022

★★★★★ 1/5

Trustpilot

Avoid this Company

Totally unprofessionalBooked an appointment, had it confirmed (with a reference number). Chased them up to confirm timings, they had lost the appointment !Totally wasted my morning and ended up in numerous phone calls. Go elsewhere, I would hate to think how they deal with house sales based upon my experience - AVOID THEM.

Anon · 12 December 2023

★★★★★ 5/5

Trustpilot

Brilliant Service

Chloe, Louie & Katie were very professional and provided a brilliant service. Keenans sold my house within a week and took some brilliant photos too.

Mark · 24 January 2022

★★★★★ 1/5

Trustpilot

BEWARE WHAT THEY ARE ADVERTISING !!

BEWARE of everything they put in description as although they know it is lies they don't care ! Property took over 4 months to complete with a cash buyer and no chain ! They are also now advertising part of my property for sale with the next door property (owner of mine owned next door property as well ) When I pointed it out to them they said it was up to me to prove I owned it ,they were sooo rude !! They only sold it to me 4 months ago !! They refused to take it off and the owner was told and didn't care but still they continue to advertise it 3 weeks later !! So whoever buys next door won't know till they see the deeds when they are further down the line with the sale ! THIS IS MORALLY WRONG !!Trading standards here I come !!

Lobby · 29 July 2020

★★★★★ 5/5

Trustpilot

OMG I have read the reviews on Keenans…

OMG I have read the reviews on Keenans and could not disagree more with them. Keenans came around on a Saturday took pictures etc. The house went on the systems on Monday morning by 12pm that day we had 12 viewings booked in for the Saturday. By Saturday afternoon the house was SOLD. We were kept informed all the way through the process the staff were amazing and helpful. WELL DONE. Keenans. I got one would strong recommend you .

Tracey · 29 July 2020

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid like Covid

Right! Where to start? Buying so put in offer but they won't put STC on site or board? The vendor agreed price and then they still showing around! I started mortgage and legal costs incurred and still showing people around and advertising it. Called them up to be told will take off when survey goes to. Did so and gave them details then they say will take off when survey comes back. Came back then wanted to see deposit. Showed them they wanted mortgage offer. Showed them then they wanted actual offer not in principle. This went on for 3 weeks and then told them to shove it up the Niagra. Oh, at one point was told the vendor had someone mess him about so he wanted 10k deposit in his account!!!! Told them illegal and are they nutz. Apologies and then same crap of this and that. Madness.

Joe · 25 July 2020

★★★★★ 5/5

Trustpilot

Very polite staff

I chose Keenans to sell my house because the house I wanted was also up with Keenans. Luckily my house sold within 4 hrs of it going live on the internet and Keenans secured the deal on the other property for me. All the staff I have dealt with have been professional and polite, Sam, Aaron , Laura, Johnathan….. special thanks must go to Aaron for coordinating between the two different branches effortlessly though!

Customer · 12 November 2021

★★★★★ 5/5

Trustpilot

Thank you to everyone involved in the…

Thank you to everyone involved in the sale of our property in Accrington. First class service and constant updates from Faye made the process very smooth

Debbie · 10 November 2021

★★★★★ 5/5

Trustpilot

Outstanding service, would definitely recommend!

Dealing with this company has been absolutely outstanding. The service I received was very friendly and I was kept up to date every step of the way. Alicja had been truly amazing, nothing ever seems too much trouble for her and she reply’s back to any enquires promptly and also very professionally. Can’t fault her on anything ! I am more than happy to recommend Keenans to my friends and family in the future.

AG · 10 November 2021

★★★★★ 5/5

Trustpilot

Keenan’s

Just sold my house with Keenan’s. Great service and communication throughout my sale and even with my purchase! Sam at rawtenstall was great from the start and the team was flawless! Would recommend and will use again In the future. 5 star.

James · 9 November 2021

★★★★★ 5/5

Trustpilot

Great friendly service!

I recently bought a property from Keenans with Kayleigh being my point of contact there. From start to finish she provided excellent customer care, she was very friendly and constantly kept me up to date with progress, credit where credit is due.

Dave · 9 November 2021

★★★★★ 1/5

Trustpilot

Do NOT use Keenans

Already had 2 sales collapse due to the poor communication from Keenan’s in Accrington. Sophie on the sales team has been the only member of staff who communicates well and follows up on her promises! This is the 3rd offer we’ve accepted and again the progressions team have no urgency about them, lie and do not communicate anything to you so I won’t be surprised if this sale falls through too. And we were informed by our solicitor that the sale had fallen through and Keenan’s knew nothing about it and lied! Never use this company they have been shocking from the start and have cost us a lot of money. When I asked to complain they will not give you details of their manager or senior to complain too or tell you how to formally complain.

Gemma · 16 July 2020

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND COMMUNICATION

Keenans Estate Agents Burnley I don’t know where to start. Keenans staff in Burnley are very rude and unpleasant. If you are buying a property from them you definitely won’t be getting a good deal instead you will be getting ripped off. I have been observing them for over 5 years now. They will over price the property anywhere between £25-£130 for an average property. Once during a viewing I pointed out to their adviser that they have over priced the property. His reply was “Yeh but we do sell them”. They will lie to you about having higher offers to put you in a position where you may feel that you need to increase your offer. If you back off you will notice that the property will still be on the market 6 months down the line. If they don’t like your offer for a property, they will answer you there and then without consulting it with the owner. They speak to you like you have committed a crime. If you ever have to deal with them you will notice lack of training and customer service skills. They are ignorant and incompetent.

Nelly · 4 June 2020

★★★★★ 5/5

Trustpilot

Viewings

Having recently viewed a few houses with Keenans, Cree has been a massive help, giving me information and advice from start to finish, thank you!

Connor · 10 November 2021

★★★★★ 4/5

Trustpilot

Chloe Brierley has been outstanding in…

Chloe Brierley has been outstanding in the purchase of our new home. She has kept us updated regularly and is a pleasure to speak to.

Samantha · 10 November 2021

★★★★★ 4/5

Trustpilot

Very helpful

Very helpful, Ella kept me well informed throughout the process even reminding me politely that I had tasks to complete.

Karl · 11 July 2022

★★★★★ 1/5

Google

I contacted Keenans to find out some further details about a house I was interested in buying. After 10 days they didn't get back to me. I contacted them again, still after two days no information. The house is less than £100,000 but still I would expect decent customer service. If you want to sell your house then I suggest NOT to use this estate agent. As a potential buyer I have given up on the house I wanted to view because of them. Very disappointing.

A · 21 January 2020

★★★★★ 5/5

Trustpilot

Lewis was fantastic from start to…

Lewis was fantastic from start to finish in purchasing our new home , would highly recommend Keenan’s Paul Charlesworth

Paul · 8 August 2022