Keenans Estate Agents Clitheroe reviews

★★★★★ 5/5

Trustpilot

James Brooking and all the team

James Brooking and all the team at the Rawtenstall branch have been absolutely brilliant in helping us secure our dream house. Polite, friendly and pro-active in every way. He has given help and advice throughout what can be quite a stressful process and explained everything to us in great detail. If they couldn’t give us a answer there and then they would update us to say why and also a timescale of when they’ll be able too do so. If James wasn’t available everyone else in the office was able to update us as they all seemed to know what was going on. Communication is key in situations like this and this is where James has excelled. We’ve been that impressed with the service that we’ve decided to rent our property through Keenans as well. Keep up the good work, your a credit to your organisation. Wish other agents were as good. Andy Taylor and Family

Andy · 9 November 2021

★★★★★ 5/5

Trustpilot

Sam helpful and professional

My most recent contact with Keenans Rawtenstall has been great, in particular Sam who escorted me on two visits. He was helpful, friendly, professional and knowledgeable. He also showed that he cared and made every effort to resolve issues for me.

Minime · 11 January 2024

★★★★★ 5/5

Trustpilot

From the moment I spoke to Keenan's to…

From the moment I spoke to Keenan's to the end of the sale every member of staff were wonderful Sam, Paul, Lauren and Kieran. I'm a widow so it was a bit overwhelming selling my home, but I honestly can say the experience I had from Keenan's, the service ,marketing, communication was impeccable. I'd recommend them to anyone selling their home.

Claire · 23 February 2022

★★★★★ 5/5

Trustpilot

James Aaron and Nicole thankyou

When James came round to value my house he was so enthusiastic and told me my house would sell quickly which it did, and Nicole and Aaron were always there at the other end of the phone to help me. This was a massive move for me and there help was appreciated Thankyou for everything.

David · 7 November 2022

★★★★★ 5/5

Trustpilot

Chorley Branch

Nicola and Abbie have been amazing throughout the whole process. Nicola has been worth her wight in gold since we agreed a sale price with our buyer; she’s kept us up to date on all stages of the sale and has leased with solicitors on both sides to make the process as swift and painless as possible. Thank you both so much.

Carlie · 16 December 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS! By far the WORST estate agents I have ever dealt with. No issues get addressed, they refuse to speak to landlord for you and won’t provide contact details. Seems to be ran by immature children that have 5 GCSES to their name. Laughing down the phone, new case manager every week. The whole company is an absolute shambles and needs shutting down!! I honestly would rather live in a tent than ever deal with Keenan’s again. Landlords do NOT work with them as they are putting off tenants wanting to live in your property and absolutely rinsing you.

Courtney · 13 June 2024

★★★★★ 5/5

Trustpilot

Property viewing

Just seen a property guided by the lovely Jack Truelove. Lovely property and the service provided by Keenan’s and Jack was second to none. Jack was extremely knowledgeable not just about the property but also the area which was so helpful. I can’t recommend Keenan’s and especially Jack, enough. Thank you very much for your professionalism, care and attention. Much appreciated

Karen · 21 January 2022

★★★★★ 5/5

Google

We can't thank Emily and the team at Keenans' enough. They have been informative and helpful throughout the whole process and helped keep out stress levels down! I have no hesitation in recommending them and would definitely use them in the future (if I ever decide to move again).

Mrs · 26 March 2023

★★★★★ 5/5

Trustpilot

Customer service above and beyond

I recently bought and sold properties using Keenans. Liam in Keenans, Clitheroe went above and beyond providing a very positive experience. Liam provided excellent customer service keeping me up to date throughout the process. He was professional and empathetic, understanding my need to complete as soon as possible. Thanks Liam,Kind regards Julie

Julie · 10 November 2022

★★★★★ 5/5

Trustpilot

Property Management Service

I have recently acquired the services of Keenan's Estate Agents to manage a property for me. Although it is early days, they have swiftly completed a full report and given tremendous feedback on the property with detailed photos. They are punctual, swift at dealing with issues and they call you back!!! Nothing seems to be a problem to them and I feel as if I am in good hands. Thank you especially to both Callum and Simon, who have restored my faith in letting/management agents in Bury!

Dawn · 19 April 2024

★★★★★ 5/5

Trustpilot

Great support from start to finish

Great support from start to finish. Louis and Jack offered brilliant support throughout, and were on hand to answer any questions I had during the process of sale and purchase.The quick reactions to a sale fall-through from Jack and Louis was much appreciated, and they had my house straight back on the market, and sold again within 4 days.

James · 12 November 2021

★★★★★ 5/5

Trustpilot

Very good service from all the people…

Very good service from all the people from Keenan's we dealt with. Emily Bradley was a particular star, and her persistence and professionalism helped to ensure the progress of our purchase. Her communication skills kept us up to speed at all times. We are now very happy in our new home thanks to her and the Keenan's team

John · 15 December 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, by far the best estate agents in Burnley & Pendle area. Very responsive, helpful and professional. Especially Jack Truelove & Joe Worthington they have been amazing to work with. Thank you for everything

Yusaf · 29 January 2024

★★★★★ 5/5

Trustpilot

Very pleased with the whole process of…

Very pleased with the whole process of selling my property with Keenan’s, I couldn’t have done it without all their help, big thank you to Lewis, who kept me up to date with all the developments, and was a big help chasing the solicitors, which ensured my sale completed.I would highly recommend Keenan’s.

Miss · 8 August 2022

★★★★★ 5/5

Trustpilot

5 star service from start to end of tenancy

Thank you Katie Hayden, Alex, and everyone in the Burnley team for making our experience of renting a really positive one. From start to end of tenancy, our queries were answered straightaway, our admin./payments done smoothly and fairly but most of of all, your attention to customer care is 100%. Thank you so much!

Ruth · 20 June 2022

★★★★★ 5/5

Trustpilot

The Best Estate Agents!!!!!!

I Have been working in the Property Industry for over 15 Years and can definitely confirm, that if you wanting to Sell your Property, and Achieve the Best price!!!!!!! Then Keenans are the KING of Estate Agents, they have the most experienced and friendly staff Especially Emma Doolan!! Try them once, and you'll be giving more to sell.....

Michael · 10 November 2021

★★★★★ 5/5

Trustpilot

Great from start to finish

Chloe was fantastic from the very beginning. Knowledgeable, approachable and honest. Great service and would highly recommend. Kirsty from lettings was also fantastic and initially referred me to the sales department. I wouldn't hesitate to recommend both departments.

Kelly · 8 November 2023

★★★★★ 1/5

Trustpilot

False promises

False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.

Kiaboo · 11 November 2025

★★★★★ 1/5

Trustpilot

I would avoid even getting them to value your home

Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.

Jay · 1 March 2024

★★★★★ 5/5

Trustpilot

Lewis its been an honour

Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)

ReignTree · 12 November 2021

★★★★★ 5/5

Trustpilot

Contacted keenans regarding me looking…

Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you

Natalie · 10 November 2021

★★★★★ 5/5

Trustpilot

Exceptional service

Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.

S · 9 February 2022

★★★★★ 5/5

Trustpilot

Keenans Estate agents

Big shout out for Molly McNamara in the sales progression department of Keenans Estate agents, she did an amazing job with keeping us informed of the movement of the sale of our property.

Peter · 19 November 2025

★★★★★ 5/5

Trustpilot

One Very Happy Lady!

Kayleigh is a highly competent sales negotiator and achieved a considerably higher sale price for my property than I thought possible. The whole process was smoothly executed from evaluation to completion with Kayleigh and Chloe giving me expert advice when needed. Keenans are a very friendly professional service with excellent customer orientation; would highly recommend Keenans.

CollectPlus · 14 November 2021