Keenans Estate Agents Clitheroe reviews

★★★★★ 5/5

Trustpilot

Efficient, organised and professional

I can see there some negative review on here, but I have nothing but praise for Keenans. From start to finish they have been brilliant. Paul from the Rochdale branch kept us informed all the way through to our sale. Ken who oversaw the viewings and Liam at the Accrington branch who consulted with us until completion. They have been efficient, organised and professional throughout. I would not hesitate to recommend. Thank you Kennans!! You made our sale so stress free. 😊

Karen · 20 June 2021

★★★★★ 5/5

Trustpilot

Recommended estate agent

A well organised and helpful team at keenans. I was sent an email which matched my criteria of what I am looking for.I was given a viewing appointment pretty much straight away that week without any fussing. James was very helpful showing me around the property he was very polite and positive. Even though the property got sold for a higher price I was told I would still be sent new properties which matched my criteria.

Mobeen · 13 February 2022

★★★★★ 1/5

Trustpilot

There was no option to give Zero Stars...

Keenans replied to my prior review saying "Compliance" was an issue when it was not.All Compliance issues were sorted up to 24 October.As for Valuation, another reason Keenans gave for withdrawing under criticism? Never discussed Valuation in four weeks of dealing with Keenans.A bizarre and unexplained sequence of events if ever. Buyer beware...

Nick · 19 November 2024

★★★★★ 1/5

Trustpilot

Moved out of a rental property no…

Moved out of a rental property no communication regards getting my deposit back. Rang up, emailed and eventually got hold of someone Joe who then didn't ring back for 2 days chased them again and said he isn't dealing with it Alison is who never got in touch with me. Would never use Keenans to sell/buy or rent a property again.

Michael · 2 August 2023

★★★★★ 1/5

Trustpilot

I had to put 1 star on to be able to…

I had to put 1 star on to be able to write this review but it doesn’t deserve any. We recently pulled out of a purchase of a house with Keenans Swinton branch as the customer service from Aimee was absolutely terrible, we wasn’t allowed a second viewing to show the children until we had our survey done and when we tried to explain she told my partner “to cut to the chase’, when my partner told her how rude she was and that her customer skills was terrible she said that she’s done her job and that was to sell a house. Well I’m sorry but Aimee is the reason we pulled out of the sale, they are not having our custom. Stay clear.

Sonia · 20 April 2021

★★★★★ 5/5

Trustpilot

Ella in Sales Progression

Ella in Sales Progression - Professional, patient & friendly.

Andy · 4 March 2026

★★★★★ 1/5

Trustpilot

Bad property. Bad agent. Bad attitude.

Me my wife and child arrived early to view a property so we decided to have a look round the local area.Upon walking down a guinnel at the side of the house I noticed that the property was very grotty from the back.I decided to open the gate at the front and have a look. The lawn at the side was covered in pieces of brick and debris. The fence at the back was 8 feet tall and the struts imposed into the back garden so it was basically unusable. Upon returning to the front the agent was just arriving. He then had the audacity to tell me I was trespassing. He continued to be hostile for the rest of the visit and he made me and my wife very uncomfortable. There were no pictures of the gardens on the website and I'm glad I looked.I would advise other people to turn up early and look round as you never know what they may be hiding from you.I have never dealt with Keenans before and I am discouraged from dealing with them again.

Robert · 3 March 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic company

Absolutely fantastic company. Emma was like My personal PA and kept us informed about everything and in my opinion went above and beyond. Recommend to anyone wanting to sell there property with this estate agents. Thanks again guys and keep up great work .

Dave · 9 November 2021

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENT IN NORTH WEST. AVOID!!

Avoid this estate agent at all cost. Don’t be hooked in the overly confident sales person. You will regret it afterwards. There a sales estate woman on the phone named Kayleigh is awful to speak to. Absolutely rude and extremely pushy to the point I feel awfully pressured to do whatever they want which is a cheap quick sale and get their commission. If I could rate this ZERO stars I would!I will NEVER use this estate agent again. AVOID!

J · 23 January 2021

★★★★★ 5/5

Google

We dealt with Lewis who kept us up to date and liaised with all the parties to make the process really smooth

Paul · 21 December 2023

★★★★★ 4/5

Trustpilot

Great job Callum

Callum stepped up to the plate and fixed everything that was not satisfactory with the service. He fulfilled his promise, improved the communication that was lacking, and worked diligently to find potential tenants within the agreed-upon timeframe. I'm pleased with the service Callum has provided me with so far. Thank you Callum.

Dve · 28 January 2024

★★★★★ 5/5

Google

I would highly recommend Keenans Estate agents. Having sold 2 properties with them in the past year I can say that they were always professional, helpful and very efficient with their services. A big thank you to the CLITHEROE office and especially Ella who always kept in touch and reassured me as to how the sales were progressing.

Fiona · 23 August 2023

★★★★★ 5/5

Trustpilot

Very helpful, friendly and made the process of buying a house as stressfree as possible

Just bought a house through Keenans and can't thank them enough for their help. I viewed a number of houses with Mathew who works in the Swinton Branch, he was brilliant at answering any questions I had and responded quickly to any emails I sent. The first house we put an offer on unfortunately wasn't accepted but Mathew was quick to find other houses that fit out criteria, he found the house that we have ultimately bought and recently moved into. I absolutely cannot fault his customer service and reliability in this whole process. We also delt with Aimee throughout the actual sales process and she was just the same, quick and responsive and incredibly easy to speak to, answering all our questions and getting back to us with any queries we had. As first time buyers its obviously quite a daunting prospect not knowing the process and Aimee, Mathew and the rest of the team and Keenans made the Process as stress free as it could possibly be, even with the unusual aspect of working through a Pandemic and viewing houses with extra restrictions they made everything run very smoothly and we can't thank them enough. I'd definitely be recomending Keenans to anyone I know who is looking to buy a house.

Harriet · 2 October 2020

★★★★★ 1/5

Trustpilot

The agents at keenans were incompetent

The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare

JG · 6 July 2025

★★★★★ 5/5

Google

Couldn’t have picked a better estate agent to buy our new house and also sell our existing house. Within the space of 72 hours Jonathon, Paula and the team have worked tirelessly to get our offer on a property accepted and also sold our …

Daisy · 22 April 2024

★★★★★ 5/5

Trustpilot

Property sale in Rossendale

Property sale in Rossendale. Lewis Chilton was out sales manager, very professional and was able to manage the chain with ease until completion. Excellent service. Kennans know the market very well. Kennans actually valued our property a lot higher than other agents, and were able to deliver a sale on that high valuation. This allowed us to achieve a healthy deposit for a beautiful new home much larger than we first expected.

Dave · 4 December 2021

★★★★★ 5/5

Trustpilot

Professional and efficient

My property was marketed for sale by Georgia at the Swinton branch. I cannot praise her professionalism enough. With 2 weeks an offer has been accepted, regular updates were provided throughout this time.The Swinton team have all been a pleasure to deal with so far. Thank you.

K · 4 December 2025

★★★★★ 5/5

Trustpilot

Fantastic service

The service that was provided here was of high standards it was excellent! Alicja went above and beyond to help me with an enquiry I had. She was not only professional but was an extremely lovely girl. She provided me with a lot of useful information and helped me so much. I definitely recommend Keenans estate agents and will definitely be getting in touch again and recommending to my friends and family!

Esso · 10 November 2021

★★★★★ 4/5

Trustpilot

Super team

The overall impression was how good they marketed my house..great photos 📸 and well written...James is a super star as is the rest of the Rochdale team..house is now sold and ive put in a offer in on a Keenans property....

Mark · 20 June 2024

★★★★★ 5/5

Trustpilot

Recently sold my house with Keenans and…

Recently sold my house with Keenans and couldn't have been better looked after by the whole branch in ACCRINGTON. Special shout out to Jonathan for going above and beyond to ensure the sale went through as quickly and smoothly as possible, not forgetting to mention the offers I received where way above asking price! I wouldn't sell a house with anyone else! Thank you Jonathan and all the team keenans ⭐⭐⭐⭐⭐

Fabrizia · 22 December 2021

★★★★★ 5/5

Google

I am currently buying a house through Keenans and have found their staff to be both polite, efficient and most importantly keen to keep me updated. I have dealt with Max Uttley in the Clitheroe office and Ella Warmsley in the Burnley office.

Charles · 22 April 2024

★★★★★ 5/5

Google

The whole team at Keenan’s were excellent in guiding us through the house buying process . We were kept informed at all times and any questions we had were answered in a timely and professional manner. Jonathan at Clitheroe was our main …

Lynn · 22 April 2024

★★★★★ 5/5

Trustpilot

Chloe was a credit to Keenans with all…

Chloe was a credit to Keenans with all her help and support. It was stressful at times but we got there in the end and she informed us of what was happening all the way. This was not the easiest thing I've had to do in selling my parents house but Chloe took it all in her stride. Pushing the solicitors to get a move on. Thanks Chloe.

Lynda · 7 March 2022

★★★★★ 5/5

Trustpilot

Great service!

Keenan's have been exceptional with the sale of our house. Jay has kept us up to date at all times and they were really helpful with the viewings as sometimes my job can mean I'm not available to do them myself. Jay and his team have been thoroughly professional since the start and I would definitely recommend them to anyone. Other estate agents could learn a lot from these guys.

Andrew · 11 November 2021