Trusted Agent profile · Clitheroe, Lancashire
★★★★★
600 reviews across 2 platforms
4 Wellgate, Clitheroe, Lancashire, BB7 2DP
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Clitheroe, Lancashire, at 4 Wellgate, is rated 4.3 out of 5 across 600 reviews on two platforms, including 95 Google reviews rated 4.4.
Every review we hold for the Clitheroe office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Swinton were excellent
The team at Swinton were excellent, smooth sale process and excellent in helping me find a suitable property. Would defintely recommend and use again
Thank you for your kind words Mrs Cartwright - we wish you all the best in your new home
5/5
TrustpilotFantastic overall experience from all…
Fantastic overall experience from all the team at Burnley and Accrington.Our house was sold within 3 days.The rental and sales team were so professional and efficient.We especially would like to thank Alex at Burnley lettings, Gemma at Burnley sales and Faye at Accrington.We would highly recommend this Company.
1/5
TrustpilotAVOID!!!!
We choose Keenan’s Swinton to sell our property. Please don’t make the same mistake!Firstly they overvalued the property massively.The customer service from this company is non existent.After 3 months with a lack of interest and viewings due to their poor sales pitch we decided to change estate agents.After giving notice to them to pull the property from their company by surprise in the last week of the notice they had a potential buyer who wanted to view! We was then told they had received an offer on the property to which we accepted. Unfortunately we had to constantly keep chasing Keenan’s for any information as we was not updated. This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager after numerous calls and excuses from the sales team like she wasn’t in the office or she was on a course etc. promises of phone calls back but they never materialised. We was stressed and stuck in limbo for weeks to find out they couldn’t make contact with the potential buyer. This left us thinking that there was never any offer just stalling tactics to sell with them and not our new agent. Selling a home can be stressful enough you don’t need the added pressure from an incompetent company like this they don’t warrant the one star but unfortunately there’s no option for zero.
5/5
TrustpilotEmily Bradley made the sale of my house stress free
Emily Bradley made the sale of my property as stress free as possible. She kept to her word, and without fail, contacted me every week, even if there was no further progression. Her customer service skills are second to none and a great asset to the Keenan’s team. Thank you Emily 😀
5/5
TrustpilotOutstanding service all round
Outstanding service all round! We can’t thank Ella enough for everything she has done through the process of our move. Not only is she officiant and friendly but also very understanding about your personal situations. After our previous house falling through, we couldn’t have asked for better service!
5/5
TrustpilotBought a property via Keenans in Nov…
I bought a property via Keenans in Nov 2023 and was assisted by Faye & Emily. I kept in close contact with them throughout the whole process, they kept me updated regularly because it certainly wasn’t a straight forward purchase by any means and was very challenging. They were a pleasure to deal with, very helpful, and are a credit to Keenans. We all worked well together and the purchase completed successfully.Thanks to all involved with the purchase.Best wishesKeith :-)
5/5
TrustpilotExcellent customer service
Very pleasant experience with Keenan's yesterday, I spoke with a woman called Alicja who was very well mannered and knew exactly how to help me. She assisted me with my query efficiently and was very friendly to speak to - such a credit to the company. Would definitely recommend Keenan's to friends and family.
5/5
TrustpilotJames Brooking at Keenans estate agents…
James Brooking at Keenans estate agents is a true professional I am a property investor and use quite a number of estate agents and I can honestly say that I have found James and the team excellent to deal with great communication, call backs and updates as promised.I look forward to doing future deals.
5/5
TrustpilotAaron Valentine
During the process of selling and purchasing we spoke mainly to Aaron who has been professional, personable and pragmatic. He has gone the extra mile to help us in dealing with solicitors, purchasers and vendors.I would recommend anyone to ask for Aaron as he is extremely helpful, courteous and polite. Thank you Aaron.
5/5
GoogleWhat a breeze, few basic questions and boom got details of the properties that met my criteria. Viewings arranged, found the perfect home, and easy offer process. All sorted, no hassle, no selling just good old customer service and professionalism. Job done, many thanks. Kind regards Mr & Mrs C
5/5
TrustpilotKeenan's Burnley
Purchased my property with Keenan's in November. Think but for Faye I would still be trying to buy it. She pushed it all the way fabulous service. If I ever decide to sell I would definitely use Keenan's. Thank you Faye .🤣
2/5
TrustpilotPoor service and lack of interest
Having moved home eight times and also managed a couple of major company relocations earlier in my career, I have a fair idea of the level of assistance estate agents can offer and tend to use them because of their ability to identify a 'good' buyer and to manage the post-offer process. Our initial impressions of Keenan's was positive; the local office was very friendly and achieved our asking price reasonably quickly -although our's was a very sellable house, to be fair. From there everything went downhill. The representative we had been dealing with left and from that point the local office took no further interest. We were 'managed' by someone from a distant office who appeared not to have been briefed about our situation and who by his own admission did not pick up a variety of significant issues affecting our buyer which ultimately caused the sale to come close to falling through. I found myself frequently having to tell him what was going on elsewhere in the chain. He was pleasant enough, but I wanted more than this for the fee I was paying. At the same time I received regular feedback from our buyer and also from another interested party that it was all but impossible to contact Keenan's; phones at the local office went unanswered and people had to come directly to us for information. We received no messages from the local office even when we completed; this confirmed the impression that their initial welcome and friendliness was rather phoney. I wouldn't recommend them to others in the Clitheroe area - there are several better local options.
5/5
GoogleExcellent service provided by Abbie & team to ensure communications, admin & paperwork were all completed in a timely fashion & with a friendly approach to collaboration. Thanks for making a tough job much, much easier.
1/5
TrustpilotFalse advertising
Hi just a warning to people Keenans rawtenstall advertising a property in bacupWe fell in love with, had the survey and local searches done at a cost of around £1500 only to find out that what they advertised was totally misleading the property advertised parking for six vehicles which the property does not have.very poor communication from our initial offer so anybody thinking of buying from these please check everything before making an offer we feel so let down, and would never use them again.
5/5
TrustpilotTop estate agents
Melissa was excellent all through my sale, very helpful, she went far beyond my expectations in making my sale as smooth as she could. Well done Melissa such a lovely young ladyAnne
4/5
TrustpilotBurnley Keenans - Excellent for Letting
Keenans have been consistently good performers as letting agents and property managers. I've had very few issues; my property and tenant are well managed, and their processes are relatively stress free. I've recently been working with Joe W on contract renewal. He’s been very efficient and professional.Only room for improvement is updates and follow up. Keenans are excellent at informing you when issues occur and assisting in finding a solution, but sometimes it can take a prompt to find out if there has been progress or if works have been completed. However, when asked, I’ve always had a quick and professional response.
5/5
TrustpilotKeenans at Burnley
When visiting Keenans, Chloe was very helpful, gave excellent service at all times, she was more than helpful with what we wanted to know. Her team members Jack and Lacey were also very helpful, very reassuring and all 3 very good at giving advice of what to do with the property.
5/5
TrustpilotHad a viewing today with Jack in…
Had a viewing today with Jack in Burnley, he was so helpful and knew everything about the property and the area, an amazing staff to have. Then went to the Burnley Branch and met Chloe, Katie, Gemma, and Jade all lovely 10/10 customer service and the decor was amazing! Great office!
5/5
TrustpilotHouse purchase
I just bought a house with Keenan’s And the process was a lot quicker than I thought it would’ve been compared to when I sold my previous house. Emily and the team dealt with everything well and always kept me up to date with what was going on. Thank you!
5/5
TrustpilotFaye Broadley was a great help during…
Faye Broadley was a great help during my house sale. An up & down process for other reasons, but she was always there to help, advise and to inform, in such a pleasant manner to make you smile. If you have Faye as your contact, you will be looked after.
5/5
GoogleKeenans recently sold our house. They got us an offer and completed the sale quickly. I'd highly recommend them. Lewis, who was in charge of our sale was very helpful and communicated everything that we needed to make the sale as stress-free as possible.
Thank you for taking the time to leave a review Steve we are glad to hear of your swift sale and completion
5/5
GoogleGreat customer service Mitchel was very Helpful and was superb with me also very professional Keenan’s are definitely the best out there.
5/5
TrustpilotThankyou Callum!
It has been a very stressful time trying to find a place as quick as possible and it was all made possible by Callum from Keenan’s, he was so very helpful and I could tell he was trying everything he could to help us out to the best of his ability and now everything has been sorted and I couldn’t be happier. He was polite and very patient with us even though we called him 3 times a day every day ahah. Thankyou Callum!
5/5
TrustpilotVery professional service
I have had the unfortunate experience of an error with my rental payment which meant not being able to uphold an agreement on time. I spoke to Liam Jones and he dealt with my issue very quickly and professionally. I will be happy to deal with him again.
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