Reeds Rains Clevedon reviews

★★★★★ 1/5

Trustpilot

If you’re looking to buy a house

If you’re looking to buy a house, do not go with this company, will happily show you around houses that are sold subject to contract without stating that before hand, cancel viewings at the last minute, know nothing about the houses you are viewing and just generally provide poor customer service.

Max · 5 June 2026

★★★★★ 5/5

Google

I bought my house through Reeds Rains and I can honestly say, without a doubt, they really were absolutely amazing. From the first time I viewed the property right the way through to completion (5 months) the staff were wonderfully efficient, patient with me and cared about my purchase. I have dealt with other agents in Clevedon and Reeds Rains are THE best. Thank you so very much to all who helped get my purchase over the line xx

Linda · 11 October 2025

★★★★★ 5/5

Google

The process of letting our property was easy from start to finish thanks to Phoebe, Kelly & the team. Highly recommend!

Naomi · 11 January 2026

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 4/5

Google

I just wanted to say a very big thank you to Brooke for all your help & patience finding me my new home. You helped to keep everything on track and even when there was complications I felt confident in you. In fact, if it wasn't for you, I am not sure I would be where I am now, looking forward to picking my keys up. Thank you, you are a credit to Reeds Rains.

Nicola · 30 December 2023

★★★★★ 5/5

Trustpilot

Fabulous service

Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend

Eilish · 26 September 2026

★★★★★ 5/5

Trustpilot

We had Jack and Lisa from the Wakefield…

We had Jack and Lisa from the Wakefield branch for our move a month ago, and I cannot recommend them enough. Really advocated for us and supported us when the chain got complicated.

Emily · 24 September 2026

★★★★★ 5/5

Google

I purchased my property through Reeds Rains and found the staff very friendly and efficient, especially Brooke, who showed me around the property on both occasions. They helped keep my purchase on track, and I managed completion within 3 months of viewing, so was very happy.

Kathryn · 8 April 2025

★★★★★ 5/5

Trustpilot

Almost completed a rental with…

Almost completed a rental with Pemberton branch, due to sign contracts and collect keys to our new home this coming Friday! The help, support and advice from the staff has been phenomenal! We have rented with three Estate Agents over the past 13years, and to say that Reeds Rains have done a Great job thus far is understating their efforts. All the Staff are friendly, approachable, kind and respectful. Which is Lovely, especially when it comes to filling forms in online when you're not a confident computer user of a certain age! We have been being looked after by Kayleigh and Jessica, mostly, they have been exceptional. Thank you, So Much, to All at the Pemberton Branch, Kayleigh, Jessica and Lewis, we can't wait to finalise on Friday, and pick the keys up to our new home. You're doing a Fab job, which is Very Much Appreciated!! Lindi Langley + Kevin Halton. 🤩x

Lindi · 12 March 2025

★★★★★ 1/5

Trustpilot

Slumlord! No valid GSR for over 2 months!

Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.

Josh · 6 August 2023

★★★★★ 5/5

Google

The Letting Team ( especially Kelly ) show excellent customer care skills ...would not hesitate to recommend Reeds Rains

Carol · 11 January 2026

★★★★★ 5/5

Trustpilot

Reeds Rains have achieved my sale with…

Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!

A.Denny · 7 September 2026

★★★★★ 5/5

Google

The most friendly and professional service i have every received from an estate agent. They were always on the ball and nothing was too much for them. I would highly recommend Reeds Rains for all purposes because they really do care and they made the buying experience less stressful for me. A massive thank you to Tina for being most excellent and a huge thanks to the rest of this superb team!

Jane · 1 February 2024

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Elisabeth March at Reeds Rains Dinnington, along with her colleagues Tammy and Andreea. Elisabeth was the very first agent to contact us about properties and the only one who consistently sent us suitable options and offers. Her dedication, proactive approach, and persistence truly made all the difference.

Valued · 18 December 2025

★★★★★ 5/5

Google

The most friendly and professional service i have every received from an estate agent. They were always on the ball and nothing was too much for them. I would highly recommend Reeds Rains for all purposes because they really do care and they made the buying experience less stressful for me. A massive thank you to Tina for being most excellent and a huge thanks to the rest of this superb team!

Jane · 29 January 2024

★★★★★ 1/5

Trustpilot

Completely useless!

Completely useless!! Extremely frustrated with the Chapel House, Newcastle branch ..Reed Rains have let our property allegedly to 2 adults & 1 child but there are (many) more people in the house than stated. I consider this a breach of contract. Reed Rains have thrown it back to ourselves claiming they’ve completed their side of the agreement, REALLY!! What they mean is we’ve got our money so we aren’t interested in the slightest about your property. I wouldn’t neither use nor recommend Reed Rains to anyone. The worst customer service I have ever experienced. Run don’t walk to another estate agents A little advice and assistance would of been greatly appreciated!

Tracy · 13 July 2023

★★★★★ 5/5

Trustpilot

Very good professional service and a…

Very good professional service and a friendly team which made our buying and selling process very simple. The photos they took of the house were excellent quality which helped generate a strong interest in the property.

Peter · 26 August 2026

★★★★★ 4/5

Trustpilot

Hands held through the full sale of the…

Hands held through the full sale of the house, prompt service, communication at all the stages of the sale of the house cannot complain and the full process stress free !!

Colin · 26 September 2026

★★★★★ 5/5

Trustpilot

What an excellent service!

The York branch Rains Reeds have gone above and beyond for our move. The whole process was smooth, they kept us updated every step of the way and looked after us moving into our first new home. My partner and I moved from Kent into York, and due to other issues we were unable to collect the keys on time. The team, Sophie, Tom & Emma, made sure we got into our lovely new home, and especially a big thank you to Tom for all the help! These guys deserve so much more than just a thank you. Would highly recommend the service and these lovely individuals. Thank you so much.

Kelly · 27 June 2023

★★★★★ 1/5

Trustpilot

We use Reeds Rains to manage our…

We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff

Elaine · 22 June 2023

★★★★★ 1/5

Trustpilot

Not a good experience

We have recently tried to onboard to our portfolio a property located in central Manchester. The property was promoted by Reeds Reins but never advertised as a repossession, something we uncovered through coincidence after asking some basic questions to a rather inexperienced very junior rep the agency used to do the viewings.Having offered the advertised asking price which, subsequently got accepted, the Estate Agent in charge of promoting the property offered us a turnaround time of just three weeks to conclude exchange of contracts from the issue of the Memorandum Of Sale knowing only too well they we had to deal with the property under standard conveyancing rules and a mortgage that had to be approved by a mortgage lender with their own charter surveying process. This additional pressure to exchange made the entire buying experience particularly stressful.Eventually, we were informed by email that there was another offer on the table and were asked to put in a counter offer if still interested. We lost the flat to the other buyer.That was the second loss with this agent that came across to us not as easy to work with. In our offer to another property the agent demanded proof of finance prior to even putting forward our offer to the seller and sounded rude. No apology was offered when I called the manager to complain .We eventually decided to stop viewing properties through that agency.

Alex · 15 June 2023

★★★★★ 1/5

Trustpilot

Most useless company award 2020/2023

One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.

Scott · 26 May 2023

★★★★★ 1/5

Trustpilot

FOR THE ATTENTION OF REEDS RAINS

FOR THE ATTENTION OF REEDS RAINS - CUSTOMER SERVICE.First of all we notice that Reeds Rains customer service can not get our name correct, our name is Anderson and we have never been known by Andrew?So if you are going to get in touch with us about our experience around the lack of customer service from your Reeds Rains - Prescot office in Merseyside, then please get our name correct?Our experience that we received from your Reeds Rains - Prescot office in Merseyside, was lacking in customer service on all counts.We saw this house on the Saturday the 18th of March at 10.35 a.m., and we put our offer in on the same day!!We did wait over 3 weeks to see this house, and we did put in an offer for this house, but the staff did nothing to confirm to the vendor completely our position that we were in to buy the house. We had everything to go and we were in a very strong position!!Only to find after all our efforts that the vendor went for another person`s offer? We could have gone higher with our offer, but Reeds Rains - Prescot Merseyside never asked us at all? We also waited over 3 weeks to see the house concerned, and so there was a delay for anyone viewing the house!This caused us more stress, upset, and annoyance and at the end our time was wasted!The experience we received from the staff at Reeds Rains - Prescot Merseyside, was real and it happened,. We have not lied and we have told the truth.If anyone from Reeds Rains - Customer Service wants to speak with us directly then you can telephone us, but we are not going to argue on what happened to us! We are the ones that were on the end of the lack of customer service from your Reeds Rains - Prescot Merseyside office, and this did not happen to anyone in Reeds Rains customer service either?Our write up for the Reeds Rains - Prescot Merseyside office has been here since the 18th of March, and you are only now asking us questions about our experience, from your Reeds Rains Customer Service office only now?Please do not keep sending us messages asking us questions about our experience from your Reeds Rains - Prescot Merseyside office, as you can contact us directly and ask us the same questions directly, instead of doing this from behind an email only?Trustpilot is here so members of the public can write down their experiences of customer service they have had from companies, and so that any general members of the public can read the write ups, and decide for themselves if they are going to use a company for themselves or not.So therefore we are not going to change our write up that we have written on the Reeds Rains - Prescot Merseyside office.We do not intend to use any Reeds Rains estate agents, for anything at anytime in the future due to the lack of customer service.The service we received lacked in customer service, and it was unprofessional.If anyone was sincere in Reeds Rains Customer Service, you do not wait for over a week to respond to a customers complaint from way back in March 2023, when we are now in May 2023? The normal response would be to contact the customer direct and get from the customer what happened, to them from the estate agent concerned.As that has never happened the experience we received from the Reeds Rains - Merseyside Prescot office, will continue from the Reeds Rains - Merseyside Prescot office, has nothing is done about it?

Anderson · 19 May 2023

★★★★★ 5/5

Trustpilot

Aimee was very helpful and always…

Aimee was very helpful and always followed up on question

Mrs · 4 March 2026