Reeds Rains Clevedon reviews

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND LACKING IN CUSTOMER SERVICE.

We had an appointment to view a house in Prescot - Merseyside, on the Saturday the 18th of March, but there was a delay of 3 weeks from the original appointment, which was put back by 3 weeks to view the house.When making the appointment to view the house, the estate agency Reeds Rains in Prescot, wrote down the wrong email address and so therefore we never got a confirmation of the viewing appointment for the house.This meant we then had to ring back to the Reeds Rains - Prescot office, and get them to amend the email address, and resend us a confirmation email confirming the viewing of the house in Prescot - Merseyside.We noticed yet again, Reeds Rains - Prescot, does not like to communicate by phone if they can avoid it!!Surprise Surprise, the estate agency is Reeds Rains - Prescot office!!People renting the house needed an extra 10 days to move out, then the vendor took another whole week to tidy up the house, and not anyone at Reeds Rains, then phoned us and confirmed the viewing was still on for the Saturday the 18th of March 2023?We had to phone Reeds Rains- Prescot office to check that the viewing was still on?!!Sadly when we saw the house, which had the roof of the porch off, which was flung in the back garden, no side gate on the side of the house leading to the garden, no front drive gates on the driveway, no doors on any rooms in the house either!!We could see what the house would look like with our care put into restoring the house back up again, even the garden was crazy with unlevel layers of the garden lawn, but we looked past that, and could see the house looking what it would like with our restoration done to it!!We asked before attending the viewing if the vendor was after the asking price only, to that question, we got "The vendor was after the asking price only".So we put in our offer of full asking price!!We waited over 5 days, and then the Reeds Rains - Prescot office decides to ring My husband on his mobile phone while he is at work, to tell him the vendor has gone for a higher offer.There was no conversation to My husband, can you possibly go higher with your offer for the house?The conversation from the Manager was abrupt, and very short!!My husband was not able to read emails, or make any calls or send any text messages at all, from work.When we ring the Reeds Rains - Prescot office the Manager concerned could not understand why we were phoning to ask what the answer was to our offer?The Manager`s reply was "Has your husband not given you the message"?My reply to that was "How can he do that, when he can not make phone calls from work, that is why I am phoning now and asking you the Manager yourself"?When we corrected the Manager, by informing him they had our landline phone number to call us at home in the first place with the answer to our original offer to the vendor?We pointed out to the Manager, that if we had been told that our offer for this house was accepted, we could easily now say we have changed our minds on this house in Prescot due to the delays on trying to see the house, and answers as to if our offer for this house in Prescot was accepted?58 people showed interest in this house, only 3 parties gave offers, we gave the full asking price, yet the vendor, went for a higher figure from another purchaser?!!!This Reeds Rains - Prescot office of estate agents did not ring us back and even ask us if we could go higher with our offer at all?We had to keep ringing them over everything, and they hardly rang us once.The end result was we never bought any house with Reeds Rains - Prescot office, even though we tried to purchase one!!A very unprofessional Reeds Rains - Prescot office, who failed to produce a house, even though we were in a very strong position to purchase a house.Yet again, Reeds Rains, still keep acting and behaving in unprofessional manners, and no customer service at all.Again our advice still is do not use Reeds Rains - Prescot office to purchase or rent a house.To Reeds Rains - customer service,Our experience of the Reeds Rains Prescot Office was real, and it actually happened to us.We quite simply made an offer for a house, and no one came back and even asked us if we could go higher with our price for the house either?There was a delay of 3 weeks on seeing the house, and that did not help either. Our write up has been here since the 18th of March 2023, and you are only now asking us what happened? We have told the truth and not lied. The way we were treated was not okay, and on the whole when you are trying to buy a house that process was then made more difficult via the estate agent concerned which was Reeds Rains from Prescot.If you want to ring us and speak with us directly then you can do so, but we are not going to start arguing about what happened to us, from the service we received from your estate agent in Prescot. The West Derby office, was similar.

Anderson · 15 May 2023

★★★★★ 5/5

Trustpilot

Rebecca,who conducted the viewing ,was…

Rebecca,who conducted the viewing ,was extremely professional and helpful and very personable. We appreciated that she made us feel comfortable throughout the whole process. A credit to your company,

James · 24 September 2026

★★★★★ 2/5

Trustpilot

Reeds rain.

Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.

Mohammed · 16 May 2026

★★★★★ 5/5

Trustpilot

All the staff at Reeds Rains Rhyl are…

All the staff at Reeds Rains Rhyl are very friendly and professional especially Tom and Leah. They were always there ready to resolve any problems we had with our sale. We were continuously kept informed every step of the way.We couldn't ask for better service and would highly recommend them to anyone who wants to sell their property. Doreen Miller

Doreen · 18 July 2024

★★★★★ 4/5

Trustpilot

The Reeds Rains staff in Rhyl branch…

The Reeds Rains staff in Rhyl branch are generally very good, especially Katie, who is extremely committed, professional and helpful. As a Landlord however, I cannot say the same of the centralised maintenance division of Reeds Rains and I would not recommend nor use them again myself. Hence my reason for not awarding 5 stars to Reeds Rains in general.

Diane · 13 July 2024

★★★★★ 5/5

Google

I have rented a property through Reeds Rains Estate agents, Clevedon. Tina and Brooke were professional ensuring that they kept me updated. Albeit, findi g a property is a stressful process but Tina and Brooke made this feel extremely settling. I received contact/correspondence on a regular basis. I would highly recommend Reeds Rains if you are looking for a property. Excellent service and customers service skills. Thank you Tina and Brooke

Ryan · 30 November 2023

★★★★★ 1/5

Trustpilot

Refusing to pay back my deposit

I moved out a property managed by the Catford branch 5 months ago and they are refusing to pay back my deposit. The amount is not disputed by either party. My tenancy ended in January and I gave them the required 1 month notice that I would not be renewing the contract and gave them the new tenants details. They say they cannot release my deposit until the new contract is signed. However, they have taken half a year(!) to do the required checks (PAT, fire etc) before they will release a contract. Communication has been awful, bounced around people and branches with no taking responsibility to resolve this. Often I was gave the wrong information or told I would be called back and never was, multiple emails ignored. I have now been through three stages of the complaint procedure with still no resolution so I've raised it with the Property Ombudsman. DO NOT USE THESE LETTING AGENTS IF YOU ARE A TENANT. No one at the company cares about your rights.

Vicky · 8 May 2026

★★★★★ 5/5

Trustpilot

Little Sutton Branch were all fantastic

Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house

Elli · 17 December 2025

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.

Zahid · 11 March 2023

★★★★★ 5/5

Trustpilot

What a great Team at Reeds Rains…

What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!

Wayne · 14 September 2026

★★★★★ 5/5

Trustpilot

Reeds Rains Reddish are absolutely…

Reeds Rains Reddish are absolutely brilliant, my wife and I sold our house through them and had a bit of a bumpy ride on both our sale and our onward purchase. All of them, but especially Jennifer and Alex were extremely supportive and patient throughout, cannot recommend highly enough

Paul · 10 December 2025

★★★★★ 1/5

Trustpilot

Avoid Reeds Rains Liverpool at All Costs!

As a landlord who had the misfortune of entrusting two properties to Reeds Rains Liverpool City Centre, I cannot stress enough how utterly incompetent and unprofessional this company is. From start to finish, my experience was a nightmare.First and foremost, they failed to return my tenants' deposits in a timely manner, which created unnecessary stress and frustration. The staff (especially Leighton McMylor - lettings manager, and Ben Latham who's an ex lettings negotiator) are rude and dismissive, showing a complete lack of respect or care for landlords or tenants. To make matters worse, they have an unbelievably high turnover rate, with new staff seemingly replacing the old ones every month. This meant I was constantly dealing with unfamiliar people who had no idea about my properties or ongoing issues. They didn’t even bother to inform me when staff left, so I often wasted weeks waiting for responses from people who no longer worked there.Their negligence doesn’t stop there. They completely failed to conduct the regular inspections they were contractually obligated to perform. This left my properties vulnerable and unchecked for damage or maintenance issues. Even worse, they allowed tenants to leave before their contracts ended without my knowledge or approval, directly causing financial loss.The lack of communication is staggering, emails go unanswered for weeks, if they’re answered at all. On top of all this, they stopped my insurance from paying out for the tenants they irresponsibly let go early, leaving me with no recourse for the financial damage they caused.It’s clear Reeds Rains Liverpool only cares about taking fees while providing absolutely no service in return. Their incompetence, dishonesty, and lack of accountability are appalling.Save yourself the stress, financial loss, and frustration, do NOT work with Reeds Rains Liverpool. They are the absolute worst letting agents I’ve ever dealt with.

Gulsah · 24 December 2024

★★★★★ 5/5

Trustpilot

Lisa and Karen.

Lisa and Karen from your Carrickfergus branch have been awesome. Apparently buying selling or renting out a property is supposed to be the most stressful experience known to mankind. Not me.

Mr · 27 August 2026

★★★★★ 5/5

Trustpilot

Reeds Rain sold my property very…

Reeds Rain sold my property very quickly, always keep me informed. Would definitely recommend using Reeds Rain I had no issues at all. Deborah from the Durham branch was absolutely fantastic.

Claire · 27 August 2026

★★★★★ 1/5

Trustpilot

Andrea Snook

Andrea Snook - Dinnington South Yorkshire - no stars in relation to handling the sale of property for my father and I. I hold Lasting Power of Attorney and even though I produced documentation evidence, my request to halt the sale, due to my own ill health was ignored. I'd been handling ALL matters in relation to the sale of my Father's property. I was told by the above named 'we'll complete paperwork for your father'. These are LEGAL DOCUMENT. My father is in his eighties and cannot read and understand the written word on such documentation without a full explanation and understanding of what he is signing - which I was providing for him.

Nicola · 28 April 2026

★★★★★ 5/5

Google

I would just like to say a big thank you to Phoebe for her excellent service and professionalism throughout the renting of our property.

Sarah · 1 October 2025

★★★★★ 5/5

Trustpilot

The Team at Reeds Rains Didsbury offer an Excellent Service

The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.

Customer · 12 January 2023

★★★★★ 5/5

Google

I've been renting thru Reed Rains for the last year,a few months ago my landlord decided to sell the property I was renting,the guys at RR notably Tina and Brooke were so helpful in finding suitable accommodation ASAP,everything was done really efficiently and withing two/ three weeks I was in and everything was sorted. In my opinion they are by far most professional and helpful letting agents in the town.

Paul · 26 October 2023

★★★★★ 5/5

Google

Excellent service through out the whole process kept me informed all the way. And kept pushing the solicitors when things went quite

Keith · 11 October 2025

★★★★★ 1/5

Trustpilot

It’s all about the buyers, stuff the paying customer!!

I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.

Graham · 3 January 2023

★★★★★ 5/5

Trustpilot

Reeds rains have been excellent…

Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….

Jason · 22 May 2026

★★★★★ 5/5

Trustpilot

Great Service.

All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.

Craig · 14 May 2026

★★★★★ 5/5

Trustpilot

Really quick sale

Really quick sale. Valuation spot on. We were kept informed throughout the process. Steve well informed of current market conditions in the area. Matt amenable and friendly. Adele did lots of chasing on our behalf. No complaints from us.

Mr · 19 June 2026

★★★★★ 5/5

Google

Worked with Reeds Rains and the wonderful Brooke and Charlotte on the purchase of a flat. The team are really friendly, got answers to all my questions and arranged for me to visit the flat a number of times. I could not fault them at all - a pleasure to work with and they made what can be a very stressful process as painless as possible. Loved Brookes energy and positive attitude she is a great asset to the business.

Connie · 17 June 2025