Trusted Agent profile · Cleckheaton
★★★★★
309 reviews across 1 platform
2 Central Parade, Dewsbury Road, Cleckheaton, BD19 3RU
Robert Watts Estate Agents's office in Cleckheaton, at 2 Central Parade, is rated 4.7 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.7.
Every review we hold for the Cleckheaton office, from every platform, shown as written. First names only.
5/5
GoogleGreat communication and service throughout our purchase. Can't thank them enough for their help buying our first home! Shout out to Nicky Brown who kept us going throughout!
Thank you Beth for taking the time to post this super review and were so pleased Nicky was on hand to help. Good luck and enjoy your first home.
5/5
GoogleWhen recently selling my house with Robert Watts I was impressed with the service from the first phone call. All staff were helpful and professional at all times. Through lockdown they continued to update me. Appreciated guidance and support. Thanks to James and the team.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Tracy really appreciate your review and glad we could provide the support to get the house sold.
5/5
GoogleFriendly staff, James and the Cleckheaton branch staff did a great job. Photos were good, and I was kept up to date at every step. Good online tracker as well.
Thank you Alan we really appreciate you posting this review and glad we could help.
5/5
GoogleA fantastic service from a local company. Professional, helpful and friendly service and advice from James, Nikki and Amy helped me to sell my property with ease. They arranged escorted viewings and always kept me up to date with feedback and recommendations. Even sorted the solicitors who where brilliant. Cant say enough and would highly recommend. Thank you all
We really appreciate you posting this super review Andrea and we’re delighted the Cleckheaton team were on hand to help you through the whole process which we know can be stressful sometimes.
4/5
GoogleRobert Watts were not my estate agents but acted for the vendor for the house I was buying. Nicky was always friendly and professional and helped with my enquiries throughout the process even though I was not their client. Thankyou. IanPositiveResponsiveness, Professionalism
Thank you for the review Ian and glad we could help you through the process.
2/5
GoogleTried several times to get through no answer not good start when you want to sell your home. Phone kept going to voicemail, tried several times during the day for two days. I really do not wish to speak to a machine. Decided to go elsewhere
Sorry Sarah, we have been very busy. We do respond to all messages though, did you leave one?
5/5
GoogleAbove and beyond service from lovely, professional people who love what they do.
Thanks Ged we really appreciate you posting this and delighted you were happy with us. Good luck and thanks for using us.
1/5
GoogleDont know why my previous review was removed! Rented my first property via Robert Watts. On the day of moving in the bath caused a huge water leak which ruined the hallway! to the day I moved out it had never been sorted and the damage was all still there. Had countless water leaks at the property from different windows etc and had bad mould. They couldn't care less. The house was practically falling to bits when I said I would be considering to hold the rent until the issues were resolved I was issued with my paperwork telling me to move out of the property within 3 months as "the owner of the property is wanting to sell" Surprise surprise the property was back on the market within weeks of me moving! Absolute joke and should be illegal to keep properties in that state then evict someone afterwards when you should fix it! Deposit was spanked for every little thing they could find. Tried charging me to replace a blind that was damaged from one of the several water leaks, The cheek! The second property I moved in via Robert Watts wasn't too bad but again, When issues arise they couldn't care less. All for the landlord, couldn't care less about the tenant as long as they are getting there cut!
5/5
GoogleBrilliant experience. I sold my old home with Robert Watts and they were really helpful all the way through the process. I also bought my new home with them, and again the service was really good. The staff are all friendly and as this was the first time I have done this on my own they were very helpful too. I would recommend as both a buyer and a seller :)
Wow we really appreciate you posting this super review Abbie and we’re really chuffed you were happy with our service.
1/5
GoogleUnderhanded misleading give you false hope play with your mind in the end just wanting more on a provisionally sold property hoping seller will accept..... some people have morals.... not here though! having dealt with many estate agents worst experience ever so far EDIT BELOW In response: to call someone churlish for leaving an honest review speaks volumes.... its not about gazumping its about not leading someone up the garden path as a buyer we need to make decisions too i know what happened along the process as it was told to me and i know things happened in the background...... i know with 100% confidence can say it was wrongly handled and i was dealt with incorrectly as a serious buyer!NegativeProfessionalism
Saad we are sorry you felt you had to post this. You were trying to buy a very popular house and we do not favour any potential buyer to give everyone the same chance. We are here to obtain the best price for our client but never encourage gazumping and someone has to lose out. We do feel it is a little churlish to post a 1 star review because of this however.
5/5
GoogleWe recently used Robert Watts for the sale of our house. Right from the start when James valued the property he gave us good advice and his professional and friendly manner made us feel at ease. From begining to end we was aided by a lovely lady called Jenny who went above and beyond in her role, she regularly kept us up to date on the progress of the sale and when problems occurred she did everything in her power to help solve the issues, we would have been lost without her. We would definitely recommend Robert Watts and use them again in the future. Once again thank you so much for all the care and support you gave us.PositiveResponsiveness, Professionalism
Thank you Sarah for such a lovely and comprehensive review of our services and we are glad Jenny could help in the sometimes difficult process.
5/5
GoogleIt was our first time selling a house although we had a few obstacles out of our control, robert watts where very helpful throughout the whole sale. We also bought through their birkenshaw branch which were as helpful and our 'saving grace' through a very difficult and stressful time. Highly recommend and (although we really dont want to go through the process again) we would definitely use them again. Thanks again.
Thank you Natasha and we’re pleased we could help you through both selling and buying as it can be stressful at times. Enjoy your new home.
5/5
GoogleEveryone at Robert Watts were very helpful from the intial valuation to the eventual sale of my property. They kept in touch throughout the process and answered all my questions (I hadn't sold a house for over 20 years so needed all the help I could get). The house sale took longer than I thought it would but that was not down to the team at Watts who progredded with the buyers solicitors at regular intervals. If my usual contact (Nicky) was not in the office then someone was always available to pick up where she'd left off as their internal systems meant that everything was detailed and up to date on the computer. I'd have no hesitation in recomending Robert Watts to anyone considering a house sale.
Thank you so much Dawn for posting this great review. We really do appreciate your kind words and we are glad Nicky and the team could help you through the selling process,
5/5
GoogleRobert Watts estate agents made the whole process of selling my house very easy and painless , from the first correspondence of me asking for a valuation to final day of handing the keys over they were very efficient and friendly and if you popped into the office they always had a smile on there face . As soon as the house was on the market i was kept well informed of any viewings and then any offers that came along , you can also go online and keep a check of this yourself which i found very useful and informative and lets you know how things are progressing . They have kept myself and my buyer in the loop as to what was going on with the sale and if any problem arose they quickly sorted it out , i have now used Robert Watts twice and if i needed to sell my house again they would be my first port of call.PositiveResponsiveness, Quality, Professionalism, Value
We’re so pleased you posted this review Andrew and delighted you keep using us. We try to move our service levels forward every year and are really pleased you were happy with us.
5/5
GoogleI sold my property using Robert watts. We were in a chain of 4, being the only property in the chain that wasn’t using an online only estate agent. If it wasn’t for the staff at Robert watts getting involved with every person in the chain, effectively doing the job of 4 estate agents in the end process, I doubt we would have completed even now! The staff in the office were heavily involved speaking with solicitors and helping to move things along. They were responsive with my viewing feedback and quick to contact me when people wished to arrange viewings. I have been 100% satisfied from the beginning of the process to completion. I would not hesitate to use Robert watts in the future if I were to move again, however given my experience, I would be extremely wary of buying another property marketed with an online estate agent. I would highly recommend Robert watts to anyone looking to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value
We know it’s was a long drawn out process Helen and we really appreciate you taking time to post this comprehensive review. To say you are 100% satisfied is so rewarding for us and we do wish you all the luck in future.
5/5
GoogleRobert Watts were the agents for our recent house purchase - specifically Lisa and Nicky - and can honestly say I don’t think we could have asked for better service. Aside from being professional and friendly from start to finish, they really went above and beyond on more occasions than I can remember, to make sure that we were not only always up-to-date with the status of our purchase but that all other parties involved were doing everything they could to keep our purchase progressing. They were very empathetic to our situation and we were always made to feel that they were ‘on our side’ whenever needed. We could sense genuine happiness when they were finally able to hand us the keys to our new home (hopefully not because they thought we were difficult customers!) and we even received an amazing welcome box, that really topped off the all round excellent service we received. We wouldn’t hesitate to use Robert Watts again and can’t recommend them highly enough and whilst I’m sure everyone that works there is great, if you happen to have Lisa and/or Nicky dealing with your purchase, then we can guarantee you’ll receive brilliant service.PositiveResponsiveness, Quality, Professionalism, Value
Wow what a superb and thorough review! Thank you so much for taking the time to post it and we know it wasn't easy at times but we are glad that Lisa and Nicky could help. Good luck in your new home.
5/5
GooglePurchased my first property from them and still remember starting to cry with tears of joy. The staff were fantastic and understanding that this was a new process for me and that I needed assistance and support along the way. When I went to collect my keys after my successful offer everything was ready for me with a lovely little moving in gift from them. Amazing service from start to finish. All staff are friendly and supportive. Don't be afraid to ask for their help and support, they are happy to go the extra mile within reason. Thank you and pleased to have done business with you all.
Wow Sinnitta what a heart warming review and we are so pleased we could help you all along the way and thanks for posting this. Good luck in your new home.
5/5
GoogleI purchased my first property through Robert Watts years ago. I then decided to rent this property out and used their lettings service for this. I have to say this has been a fantastic service for me. The property has been really well looked after. I know from neighbours around the area that all tenants have been great and caused no issues. I live in Scotland and Robert Watts have taken a huge amount of stress off my plate. I will be using them with confidence to sell this property too. Highly recommended. If you're on the fence about which one to use I would 1000% use this agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lynsey, it can be stressful sometimes letting a property especially if you live away so we are really pleased that the letting team have offered a great service.
5/5
GoogleRobert Watts were brilliant throughout the sale of our house. Lisa kept us up to date throughout abs the communication was second to none! Thanks to Lisa, James & team at Cleckheaton. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Many thanks Abby really glad we could help and we’ll let the team know. Hope you enjoy your new home.
5/5
GoogleRobert Watts have been amazing throughout my purchase of a property! Lisa helped me from start to finish, any questions I asked no matter how small Lisa was there to answer them and helped me. Thank you!!PositiveQuality, Professionalism
Bex many thanks for the review and we’re glad Lisa was there to help. Good luck in your new home.
5/5
GoogleLisa was really helpful, responsive and kept on top of all aspects of our move. From the initial survey through to completion - very impressed with the service - thanks all at the Robert Watts team.PositiveResponsiveness, Quality, Professionalism
You are welcome Kevin and thanks for posting this great review
5/5
GoogleExcellent customer service and really helpful. Nicky was really kind and supportive throughout the property purchase journey. A heartfelt Thank you!
Thank you Tahir for posting this and we’ll be sure to let Nicky know. Good luck in your new home.
5/5
GoogleWe bought our house through Robert watts and I couldn’t have asked for better. We had been to final bids on a property previously with them so then when we found this house was on the market with I was happy to contact them for a viewing. They made the offer process easy from a buyers perspective and kept us updated along the way. I’d recommend buying a house that’s on the market with Robert watts for sure!
Thank you Rebecca it’s nice to hear you were happy with the buying process with us and thanks for recommending us
5/5
GoogleJenny was so helpful. She was always available to give assistance, advice and did so much to make the whole process as smooth as possible. I would have no hesitation recommending using Robert Watts to anyone
Thanks Anton we know it was a slog at times but we’re glad Jenny helped get you a positive outcome
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Watts Estate Agents's Cleckheaton office has 309 reviews across 1 platform: 309 on Google.
Robert Watts Estate Agents Cleckheaton is rated 4.7 out of 5 across all 309 reviews, and 4.7 out of 5 on Google from 309 reviews.
Robert Watts Estate Agents Cleckheaton, 2 Central Parade, Dewsbury Road, Cleckheaton, BD19 3RU.
