Every review we hold for the Christchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am very impressed with Palmer Snell. They had my name on their books and whenever a property was within my price range I would get a call to see if I was interested. Other estate agents that I approached had not followed up and I had to chase them up. I found the staff very professional. Bonnie especially. Keep up the good work
Jude · 9 June 2018
Agent replied · 8 June 2023
Hello Jude, Thank you for this excellent 5 star review. We always love to read about the kind of service we provide to our customers, and we are pleased to read that you found us helpful and professional. I will pass on your comment to Bonnie and the entire team at Palmer Snell in Christchurch. Kind Regards
★★★★★ 5/5
GoogleExcellent help and service from the Letting side . Going into renting after being a homeowner for such a long time seemed a daunting process , but with the help from Andy the process all went smoothly . Thanks Palmer Snell.
Rebecca · 26 March 2023
Agent replied · 31 May 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt is often the case that you are feeling a little vulnerable, when you set about renting somewhere to live. I did. The team at Palmer Snell sensed that with me, I believe. They went out of their way to put me at my ease. I am profoundly grateful.
Colin ChislettPositiveResponsiveness, Quality, Professionalism
Colin · 27 August 2021
Agent replied · 8 June 2023
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleSarah and Amanda and the whole team worked incredibly hard to make the viewings and sale process of my house in Bargates run smoothly. They were always at the end of the phone, going 'over and above' in a most professional way. I have used Palmer Snell before and I would not hesitate to use them again.
James · 8 June 2020
Agent replied · 8 June 2023
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy
★★★★★ 5/5
GoogleExcellent service provided by Andy. Very professional and easy. He made sure that the whole process was clear and easy from start to end.
Adeel · 26 March 2024
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAndy, Duncan
and their team were really helpful and engaging , helped us through many smaller issues too , thank you so much !
Jen · 26 March 2024
Agent replied · 27 November 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSending deceiving information make me believe that my deposit it's secure in government scheme and 6 months later telling me that my deposit doesn't need to to protect and for that reason isn't protect
Yoana · 26 March 2023
Agent replied · 31 May 2023
Hi Yoana, we're happy to help explain how the process works if that helps - sorry if you've felt let down. We were employed by the landlord to find a tenant, nothing else. If you want to discuss further or need some support please email us at review@countrywide.co.uk. Thanks again for your feedback. Graham, Customer Relations
★★★★★ 5/5
GoogleAndy Hill and Duncan Reid acted on our behalf with professionalism and discretion throughout the letting process. I highly recommend them to any landlord looking to find suitable tenants for their rental property.
Simon · 26 March 2023
Agent replied · 31 May 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAn amazing service from start to finish! I have been dealing with Kayleigh Booker and Yvonne Thrumble, and I couldn't fault them. They have been so approachable, helpful and knowledgeable and have been very speedy in their responses. I would definitely recommend Palmer Snell Christchurch to others.
Kieran · 31 May 2021
Agent replied · 31 May 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAndy and Palmer Snell always do an excellent job for us. Finding tenants and guiding us through the process. We are very happy with the great professional and friendly service they provide.
Suzanne · 26 March 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Andy at Palmer Snell. Within a day our property was advertised and had numerous viewings booked the following day. Updated me throughout the process. Highly recommend 👍🏼 …
Sam · 26 March 2023
Agent replied · 31 May 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from the Lettings team. Rented my house out at a great price and to great tenants. Would recommend to anyone looking to rent a property out. 5 stars.
Christopher · 26 March 2023
Agent replied · 8 June 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUnfortunately my tennants moved out of my flat, but Kayleigh quickly managed to find a new Tennant who has just moved in. I would highly recommend Palmer Snell for the way Kayleigh & Helen handled the letting process, which was done in an extremely professional & efficient way.
Neil · 8 June 2020
Agent replied · 8 June 2023
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 1/5
GoogleWorse estate agents ever, only on the side of the greedy landlord. Nothing that was reported ever got fixed. Could not wait to leave the property. Very bad management.
Marie · 26 March 2023
Agent replied · 8 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePurchased a property in west Christchurch. The overall service and dedication of Sarah's help was most refreshing, Every call was answered or returned promptly, Her expertise and helpful manner made my purchase simplistic and enjoyable. …
Paul · 26 March 2022
Agent replied · 31 May 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThe Agent does their best in the world where the Landlord Rules.
Family · 26 March 2024
Agent replied · 8 June 2023
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSarah Oliver, at Palmer Snell in Christchurch could not have been more helpful and patient with my questions. She made the whole process easy and I felt at ease that things were being taken care of and overseen. Thank you!
Rachel · 26 July 2021
Agent replied · 26 July 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleSarah Oliver, at Palmer Snell in Christchurch could not have been more helpful and patient with my questions. She made the whole process easy and I felt at ease that things were being taken care of and overseen. Thank you!
Rachel · 8 June 2021
Agent replied · 8 June 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI rent a property through Palmer Snell and Kayleigh B has been amazing throughout the whole tenancy, recently changed sharer and this was dealt with very well. Always responsive and helps wherever she can. Thankyou
Bobbi · 26 March 2022
Agent replied · 8 June 2023
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleGenuinely really impressed with the service I received from Palmer Snell. I went through the process to rent a flat with Jack (Lettings manager) who was so communicative, friendly and helpful which made moving house much less stressful.
Can't recommend Palmer Snell enough!
Kaywan · 31 May 2020
Agent replied · 31 May 2023
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleThank you team for your care and attention 👍🏻 …
Ryan · 26 March 2024
Agent replied · 27 November 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have dealt with the lettings team in Christchurch for over two years, they rented me a property when I sold my house and needed to move quickly and they rent a property for me. Nicola, Charlie and Jack are a pleasure to deal with friendly, professional and so efficient. In my owned property they always try to find a cost effective solution unlike some agents, they are ultra helpful with the one I rent and maintenance and queries are solved immediately almost. Again unlike other agents, I found the cottage I rented overnight online and after calling the office from seven thirty at eight when Charlie arrived he happily got me in that minute literally as the area is popular. They are a great team and some are put off by larger agency firms this team are something else entirely.I would highly recommend them and will continue to use them for my renter. Thanks to all of you for making my life so much easier. Another great thing is the team has not changed since I have been dealing with them so there is always continuity. Thanks team.
Carlie · 9 June 2016
★★★★★ 5/5
GoogleIncredibly helpful from the get go, responding efficiently to our emails and answering every question we posed to them. They have made our first time renting, what could have been a stressful process, stress free.PositiveResponsiveness, Quality, Professionalism
Oliver · 27 August 2021
Agent replied · 8 June 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant work ethic shown by the ladies working there. Absolutely professional and a true example of women empowerment and the fact that women are generally better at managing. Well done Kayleigh and Yvonne!
The · 26 March 2022
Agent replied · 8 June 2023
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
