Every review we hold for the Christchurch office, from every platform, shown as written. First names only.
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5/5
GoogleAfter 9 stressful months of looking for a property for myself, 2 children and our dog Andy at Palmer Snell showed me a lovely property.
All communication was fantastic and leading up to me finding the property the staff there would ring every week to check that I was still looking. I canβt fault them. Thank you so much for helping me and my family π
Joanna Β· 26 March 2023
Agent replied Β· 31 May 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWeβve had the pleasure of dealing with Yvonne and Kayleigh from the lettings team to help us through renting our first home, and from the very beginning theyβve gone above and beyond for us. They kept in contact through every stage, answered emails fast, answered any question I have big or small, and overall have been lovely, friendly and incredibly attentive throughout the process! They made the whole process totally stress free. I couldnβt recommend them highly enough!
Amber Β· 31 May 2021
Agent replied Β· 31 May 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWhat a fantastic experience. Everything that was promised happened. Super quick sale, very professional service from start to finish, would highly recommend Sarah and her team at Christchurch.PositiveProfessionalism
Jayne Β· 27 August 2021
Agent replied Β· 8 June 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
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5/5
GoogleGreat service and very pro-active in helping us find a rental property near Christchurch. Special thanks to Kayleigh Booker for her professional approach. Thank You very much.PositiveResponsiveness, Professionalism
Kgrob Β· 27 August 2021
Agent replied Β· 26 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleDealing with Kayleigh and Yvonne has been so simple, flexible and efficient, almost always being from abroad! Thank you for your efficient service guys!
Kimberley Β· 26 March 2022
Agent replied Β· 8 June 2023
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
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5/5
GoogleFantastic service! Iβm a first-time buyer who just purchased my first home via Palmer Snell - from the very start they were so helpful, I dealt with several agents and people during the process, and despite the extra pressures of COVID every one of them were all very helpful throughout. Some big structural issues were found with the property during the survey, so a huge amount of negotiations and back and forth had to be done with the homeowner via the agents, and we probably exchanged hundreds of emails by the end of the process, but responses were surprisingly quick and everyone was so friendly and extremely helpful for every step of the way, and everything was explained well which was really appreciated especially as a first-time buyer as I wasnβt too familiar with the whole process.
Overall just a really great experience, couldnβt recommend them enough, super happy with the service and will definitely be keen to use them again in the future. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Marc Β· 27 August 2020
Agent replied Β· 31 May 2023
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
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5/5
GoogleVery good service and attention to detail. Tenant was found straight away and with a good rent price. Kayleigh and Yvonne very knowledgeable.PositiveResponsiveness, Quality, Professionalism, Value
Ian Β· 27 August 2021
Agent replied Β· 8 June 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service and very pro-active in helping us find a rental property near Christchurch. Special thanks to Kayleigh Booker for her professional approach. Thank You very much.
Ken Β· 8 June 2021
Agent replied Β· 8 June 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleIt has been a pleasure working with Palmer Snell Christchurch Letting Agents over the past few weeks. Yvonne and Kayleigh found the ideal tenants within 24 hours of viewing my property in Southbourne, and assisted with all my numerous queries, big and small, both professionally and efficiently. I could not have wished for a smoother, hassle-free Home Rental process. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Annabel Β· 27 August 2022
Agent replied Β· 31 May 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat Estate Agency!! I dealt with a few agencies while I was looking for a place to rent and Palmer Snell were one of if not the best. Their staff were friendly, professional and had great communication. They gave good recommendations of properties based on your budget and kept you updated so that perfect place you were after didn't slip through your hands in the very fast paced letting market. Bonnie Styles in particular was a pleasure to work with.
Kofi Β· 1 June 2018
Agent replied Β· 31 May 2023
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service and communication that we always aim to provide to all of our customers. We are very pleased to see you have received our 5* service.
Many thanks again for leaving this feedback.
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5/5
GooglePalmer Snell have been excellent. Very helpful throughout the whole process of buying our property. Amanda was brilliant. Highly recommend these lovely people.
G Β· 7 July 2021
Agent replied Β· 7 July 2023
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GooglePalmer Snell have been excellent. Very helpful throughout the whole process of buying our property. Amanda was brilliant. Highly recommend these lovely people.
Gray Β· 8 June 2021
Agent replied Β· 8 June 2023
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat communication, service went smoothly and very easy and efficient. Thank you Yvonne and Kayleigh your help and support was great.
Paul Β· 8 June 2021
Agent replied Β· 8 June 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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5/5
GoogleWe are very happy with the rental of our new home, quick service and responsive service
Larissa Β· 9 April 2025
Agent replied Β· 21 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleThanks to Kayleighβs help, the moving process was easy and stress free. I would recommend this company.PositiveResponsiveness, Quality, Professionalism
Elaine Β· 27 August 2021
Agent replied Β· 8 June 2023
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GooglePalmer Snell kept me up to date with
Proposed properties and when one came along that was suitable the setting up from viewing to reference checks was very quick..Palmer Snell are a very professional estate and letting agents. Staff are all very helpful and very approachable.
Special mention for Kayleigh Booker who dealt with my tenancy in a first class way and is a true asset to the company Thanks to all
Martin Β· 31 May 2020
Agent replied Β· 31 May 2023
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
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1/5
GoogleIβve chosen palmer snell to sell my property with.
Big mistake.
Been on the market for six months. For this time I had nothing from them
Communication-0
Feedback-0
Customer service-0
Michael Rye-0
Russell Yearworth-0
DO NOT USE THEMβ¦β¦.
Momchil Β· 26 March 2024
Agent replied Β· 27 November 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleIt has been a pleasure working with Palmer Snell Christchurch Letting Agents over the past few weeks. Yvonne and Kayleigh found the ideal tenants within 24 hours of viewing my property in Southbourne, and assisted with all my numerous queries, big and small, both professionally and efficiently. I could not have wished for a smoother, hassle-free Home Rental process. Highly recommended.
AB Β· 26 March 2022
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExtremely happy with the service provided by Andy and Duncan, they found me a fantastic property and ensured that the letting process was both quick and efficient. Both professional and very lovely. Cannot fault and highly recommend.
Anita Β· 26 March 2024
Agent replied Β· 7 July 2023
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleVery satisfied with the customer service at Palmer Snell, they were very helpful.
Didem Β· 26 March 2025
Agent replied Β· 26 August 2024
Didem, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GooglePalmer snell have been amazing. Yvonne's so helpful and friendly. Would highly recommend
Louisa Β· 26 March 2025
Agent replied Β· 9 December 2024
Many thanks for your marvellous 5* review and recommendation Louisa. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAndy and the lettings team have been great helping me to rent out my flat. They made the whole process simple and hassel free. I will highly recommend and continue to use them in the future.
Carla Β· 26 March 2024
Agent replied Β· 31 May 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI am so glad we went with this Agent on the sale of our house in Sopley, I am certain it would have floundered without their intervention, tenacity and calming influence. If more high street estate agents had people that functioned like Keith and his team, no-one would hesitate to trust them. Great service guys, thank you :)
Emma Β· 9 June 2016
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5/5
GoogleRussell & the team where great when sorting out our new home
Neal Β· 30 March 2025
Agent replied Β· 13 August 2025
Thank you for your brilliant 5* review and thank you for your kind words Neal. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.