Trusted Agent profile · Chorley · Preston
★★★★★
619 reviews across 2 platforms
1 Fazakerley Street, Chorley, Preston, PR7 1BG
Keenans Estate Agents's office in Chorley, Preston, at 1 Fazakerley Street, is rated 4.3 out of 5 across 619 reviews on two platforms, including 101 Google reviews rated 4.5.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding service, would definitely recommend!
Dealing with this company has been absolutely outstanding. The service I received was very friendly and I was kept up to date every step of the way. Alicja had been truly amazing, nothing ever seems too much trouble for her and she reply’s back to any enquires promptly and also very professionally. Can’t fault her on anything ! I am more than happy to recommend Keenans to my friends and family in the future.
5/5
TrustpilotKeenan’s
Just sold my house with Keenan’s. Great service and communication throughout my sale and even with my purchase! Sam at rawtenstall was great from the start and the team was flawless! Would recommend and will use again In the future. 5 star.
Thank you for your kind words James - we would be delighted to assist with any future requirements
5/5
TrustpilotGreat friendly service!
I recently bought a property from Keenans with Kayleigh being my point of contact there. From start to finish she provided excellent customer care, she was very friendly and constantly kept me up to date with progress, credit where credit is due.
Thank you for your kind words Dave
1/5
TrustpilotDo NOT use Keenans
Already had 2 sales collapse due to the poor communication from Keenan’s in Accrington. Sophie on the sales team has been the only member of staff who communicates well and follows up on her promises! This is the 3rd offer we’ve accepted and again the progressions team have no urgency about them, lie and do not communicate anything to you so I won’t be surprised if this sale falls through too. And we were informed by our solicitor that the sale had fallen through and Keenan’s knew nothing about it and lied! Never use this company they have been shocking from the start and have cost us a lot of money. When I asked to complain they will not give you details of their manager or senior to complain too or tell you how to formally complain.
1/5
TrustpilotVERY POOR SERVICE AND COMMUNICATION
Keenans Estate Agents Burnley I don’t know where to start. Keenans staff in Burnley are very rude and unpleasant. If you are buying a property from them you definitely won’t be getting a good deal instead you will be getting ripped off. I have been observing them for over 5 years now. They will over price the property anywhere between £25-£130 for an average property. Once during a viewing I pointed out to their adviser that they have over priced the property. His reply was “Yeh but we do sell them”. They will lie to you about having higher offers to put you in a position where you may feel that you need to increase your offer. If you back off you will notice that the property will still be on the market 6 months down the line. If they don’t like your offer for a property, they will answer you there and then without consulting it with the owner. They speak to you like you have committed a crime. If you ever have to deal with them you will notice lack of training and customer service skills. They are ignorant and incompetent.
5/5
TrustpilotViewings
Having recently viewed a few houses with Keenans, Cree has been a massive help, giving me information and advice from start to finish, thank you!
4/5
TrustpilotChloe Brierley has been outstanding in…
Chloe Brierley has been outstanding in the purchase of our new home. She has kept us updated regularly and is a pleasure to speak to.
4/5
TrustpilotVery helpful
Very helpful, Ella kept me well informed throughout the process even reminding me politely that I had tasks to complete.
5/5
TrustpilotLewis was fantastic from start to…
Lewis was fantastic from start to finish in purchasing our new home , would highly recommend Keenan’s Paul Charlesworth
5/5
TrustpilotA very positive seamless experience
A very positive seamless experience. Jonathan was very helpful and on hand when ever needed. Brilliant customer service and very professional. Thank you Keenan’s.
5/5
TrustpilotKeenan’s have made my experience so…
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none!Thank you very much for making this experience so pleasant.
5/5
TrustpilotKeenan’s have made my experience so…
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none!Thank you very much for making this experience so pleasant.
5/5
TrustpilotKeenans are 5 stars
We sold our house with Keenans and they are a worth the 5 star review ! Simon we met first and gave the first impression of the company and it lasted with the full team until the day we moved
Tilly thank you for your kind words - much appreciated
5/5
TrustpilotBurnley’s Super Team
What a great team! The team at Keenan’s Burnley have been fantastic! From the outset and approaching them to sell my property they have been informative, professional and supportive. I have been liaising with Chloe in the Burnley office who has been with me every step of step of the way. Would highly recommend for anyone wishing to buy, sell or rent.
5/5
TrustpilotHouse Move before Christmas
Lewis Usher was extremely helpful throughout the purchase process, he understood my needs and importance to complete before Christmas and was easily reachable.
5/5
TrustpilotExcellent Work Emily & Kenans
Emily and the team at Kenans are very knowledgeable and have been very helpful throughout the long and complex sale. Wonderful experience!!!
5/5
TrustpilotPaula at Keenans
Paula was very accommodating and made us feel nice and relaxed during our viewings, and answered any questions competently and comprehensively. Thanks Paula!
5/5
TrustpilotWould highly recommend Keenans Estate…
Would highly recommend Keenans Estate agents! Liam who handled the purchase of our property was amazing, he gave us regular updates and chased the lawyers to get everything over the line. I hope his hard work doesn’t go unnoticed by his team and bosses as it certainly doesn’t go unnoticed by his clients, huge thanks again Liam you went above and beyond and we are so grateful of your hard work.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. David made the whole process very very easy and I would reccomend him and Keenans everytime !
5/5
TrustpilotGreat team
I have been working with Keenans for a while. I have been dealing directly with Simon, Matt, George and Kayleigh. They are very efficient team, always up to date with sale progression and they understand client’s needs. Great team.
Thank you for your kind words Martin - we look forward to working with you again in the future
1/5
TrustpilotCompletely unhelpful and wasting time
They are not well organised and fully trained to do that job. I had few viewing of some properties based at Burnley with them .Finally I liked one of them and was going to rent it. I spoke to KEENANS ESTATE AGENT to sort out that , a lady who’s answered me said “ we need to talk to the landlord and will let you know “ . Although that scenario was a bit ridiculous but I accepted. THEN I HAVE NEVER RECEIVED ANY RESPONSE FROM THEM AND WHENEVER TRYING TO CONTACT THEIR NUMBER NO ONE ANSWER. Poor service!!Do not waste your time with them please.
5/5
GoogleKeenan's at Chorley have been very helpful, we had a sale fall through, but they soon had plenty more viewings lined up and we have got another offer. Fingers crossed this sale goes through. The staff are all very polite and helpful.
1/5
TrustpilotAVOID- SWINTON BRANCH !!!!!!!!!!!!!!!!
If I could give 0 stars I would! What an absolute shambles of an 'Estate agent' nobody seems to have a clue what they're doing. If you're lucky enough to speak to somebody (or unlucky enough) don't expect literally any level of competence or customer service. 'Manger' doesn't care if sales fall through, Sales progression have no idea where sales are up to, and negotiators couldn't negotiate a p!ss up in a brewery.
5/5
TrustpilotExcellent Customer Service from the…
Excellent Customer Service from the time arranging a viewing to the offer being accepted. Thank you Laurence for all your help
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