Trusted Agent profile · Chorley, Lancashire

Farrell Heyworth Chorley reviews

★★★★★ Excellent

425 reviews across 1 platform

1 High Street, Chorley, Lancashire, PR7 1DN

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Farrell Heyworth's office in Chorley, Lancashire, at 1 High Street, is rated 4.5 out of 5 across 425 reviews on 1 platform, including 425 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.

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4.5 / 5

425

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chorley office, from every platform, shown as written. First names only.

4/5

Google

My financial advisor Anil was really supportive and helped me alot with the mortgage process and he always made time for me asap whenever I needed him.

Adam · 4 March 2021

Agent replied

Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

5/5

Google

Tough times at the moment in lettings and I've been having doubts about what to do with my investment properties and also my parents investment property, but Laura gave me the advice and confidence I needed to put my mind at ease. Expert guidance is what I've been trying to get help with the last couple of weeks from agents but not much honestly or advice has made me question what's best to do, but with the help of Laura who was transparent I now feel confident to get my properties rented out. Anyone looking for advice and guidance during this confusing time then I can highly recommend contacting Laura Gill at the Chorley Branch Farrell Heyworth. THANK YOU LAURA

Ashley · 29 July 2019

Agent replied

Dear Ashley, Thank you for taking the time to leave feedback. We very much appreciate your comments during this period of uncertainty for landlords, I am sure other investors in your position will find them really valuable. I am delighted to hear that Laura and our lettings team were able to give you the benefit of their professionalism and tireless enthusiasm. Yes, this is a challenging time but, with the right advice, property is still a fantastic investment. We look forward to working with you in the future and we wish you all the best with your investment. kind regards, Chris Heyworth - Director

5/5

Google

Purchased with Farrell Heyworth and was very impressed with the level of service received. Dean was very professional and also friendly. A credit to the team.Thank you

Christopher · 11 January 2021

Agent replied

Thank you for taking the time to leave feedback. I am delighted to hear that Dean and the Chorley team were so helpful during the purchase of your new home. I'll pass your kind words on to the Dean who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

5/5

Google

Great experience with booking a viewing and making an offer on the property of our choice. Good communication received, looking forward to the rest of the process up to completion!

Kayleigh · 27 November 2024

Agent replied · 11 December 2024

Thank you for your kind feedback! We're thrilled to hear that you had a great experience with booking the viewing and making an offer. We truly appreciate your positive comments about our communication. If you have any questions or need further support, don't hesitate to reach out.

5/5

Google

Cora and the team were brilliant. Me and my partner were first time buyers and they were very helpful and always there when needed. Would highly recommend Farrell & Hayworth!

Luke · 14 December 2019

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that our Chorley Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

5/5

Google

Recently sold through Farrell Heyworth. Dean was excellent throughout keeping us informed of the progress of the sale. Very professional in what was a difficult time!

Joe · 2 February 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear how Dean has been so helpful and gone out of his way to provide you with all the information and support you needed to feel fully informed. I'm delighted that we have achieved the right result during the sale of your property, despite the difficulties we have all experienced over the last 12 months. If we can be of any assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

I recently had a offer accepted on a property with farrell heyworth, The staff have been extremely helpful through out. I would definitely chose to use them again.

Andy · 14 December 2024

Agent replied · 28 December 2024

Thank you for sharing your positive experience with Farrell Heyworth. We’re delighted to hear that our team provided you with helpful support throughout the process and that you’re happy with the service. Should you need any assistance in the future, we would be more than happy to help again. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I called the Chorley branch as I am interested in a property and I spoke with Rebecca. I am pleased with the service I received, she was very helpful and answered all of my questions in detail. I feel reassured that the process will go smoothly and I look forward to buying my first home.

Ellie · 29 June 2023

Agent replied · 29 July 2023

Thank you for reaching out to Farrell Heyworth's Chorley branch and speaking with Rebecca. We are delighted to hear that you received excellent service and that she was able to assist you with your inquiries regarding the property you are interested in. At Farrell Heyworth, we strive to provide comprehensive and detailed information to our customers, ensuring that you feel confident and reassured throughout the home buying process. We understand that buying your first home is an exciting milestone, and we are here to support you every step of the way. Should you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are committed to making your home buying journey as smooth and successful as possible. Thank you for considering Farrell Heyworth for your real estate needs. We look forward to working with you and helping you find your dream home. Best regards, Jeremy Collins - Director

5/5

Google

I highly recommend Farrell Heyworth Chorley and in particular Debbie. She was helpful, polite and professional in all my dealings with her.PositiveResponsiveness, Professionalism

Kirsten · 27 August 2021

Agent replied

Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

1/5

Google

I was very disappointed. I used Farrell heyworth to sell my flat in 2005 and they were fantastic. However this time I have been sellling with them 5 months. I have not had one viewer. The lady who came around asured me my house would well in weeks !! When she was taking photis her camera died so she took photos from her phone. When I pointed out the photos were not good enough. They came and took another photo of the front of my house without asking me to move my car whilst I was in. Glad I'm not paying them £2000 for doing nothing. I will gladly speak to the mansgment team because I have receive I email and one phone call in 5 months. Shocking

Nicola · 30 July 2018

Agent replied

Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.

5/5

Google

Whilst managing my property Farrell Heyworth were truly excellent. I have other properties managed by another company and I can honestly say Farrell Heyworth are much better. The tenants they picked were the best tenants I have ever had and the regular inspections meant the house stayed in pristine condition. When I put my property up for sale I was delighted with the service I received. Stevie especially was very aware of the stress involved in selling and she metaphorically held my hand throughout the process. I would use Farrell Heyworth again and wouldn't hesitate to recommend them to anyone letting or selling. John Stoker

John · 15 March 2018

Agent replied

Dear Mr Stoker, Thank you for taking the time to review our service. We are delighted that you received such a professional service from our Bolton branch team, both when letting your property and during your sale. Our branch teams work hard to ensure our clients receive only highest levels of service and will be very pleased to hear you would happily recommend their services to others. All the best, The Farrell Heyworth Team.

5/5

Google

Very friendly and welcoming staff. Rebecca showed us around the property and was helpful and polite. This particular property didn’t quite suit my needs (bathroom accessed through kitchen and very small third bedroom which I probably would have preferred as a proper bathroom) but I will definitely be viewing other properties with this agency!

Amanda · 29 June 2023

Agent replied · 29 July 2023

Thank you for your positive feedback about our staff and the service you received at Farrell Heyworth. We're glad to hear that Rebecca was friendly, helpful, and polite during your property viewing. We understand that not every property may meet your specific needs and preferences, and we appreciate your understanding regarding the layout and features of the property you viewed. Rest assured, we have a wide range of properties available, and we're confident that we can help you find one that better suits your requirements. When you're ready, we would be more than happy to arrange viewings for other properties that may be of interest to you. Our team is here to assist you throughout your property search and ensure you find the right home. Please don't hesitate to reach out to us whenever you're ready to explore other options. We look forward to assisting you further. Best regards, Jeremy Collins - Director

5/5

Google

Very happy with recent experience at F&H. Debbie was very helpful, professional and quick to respond back to us. Highly recommended!PositiveResponsiveness, Professionalism

Nicola · 27 August 2021

Agent replied

Thank you for taking the time to leave feedback. I am delighted to hear Debbie and the Chorley team were so helpful. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

5/5

Google

My estate agent Debbie was professional, supportive and always on hand to go above and beyond. See helped take the stress out of moving home.PositiveProfessionalism

Claire · 11 January 2021

Agent replied

Thank you for taking the time to leave feedback. It sounds like Debbie and the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Amazing service from Farrell Heyworth. Thanks to Dean, who went above and beyond to find a suitable property for us. Definitely recommend to others.

MPJ · 28 March 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Dean and our Chorley team were able to help you find your new home. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

1/5

Google

The most shocking service I have ever known. Discusting the way they treat there paying customers Never I repeat never rent from farrell and heyworth . They've got my mother living in a third world house which is in such a state it's almost inhabitable. She's been emailing them asking them to fix the problems for over 12 months and still nothing has been done . She's never missed a single months rent although I'm trying to get her to stop paying bless she won't . It's like they just don't care . Happy to take your money but unwilling to stand by there part off the contractually agreement. If your looking to rent try everywhere else first !

Kyle · 30 July 2017

Agent replied

Dear Mr Pomfret, We're sorry to hear that there have been some problems with your mothers tenancy. I'm unable to investigate this further without the tenants name and address. My colleagues have no record of an unresolved complaint. Customer service is very important to us, if this matter is still unresolved can you please ask your mother to contact us as a matter of urgency. Kind regards, Laura@FarrellHeyworth

5/5

Google

Dean is always on hand when i needed him over the last year and look forward to more of the same in the future.

Liam · 10 February 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Dean and our chorley team have been of assistance to you. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Fantastic agency, very friendly and helpful I recommend if you are buying a property To use This agency. Big thanks to Simon, Georgina, Anna and the rest.

Relax · 14 March 2020

Agent replied

Dear Sir/Madam, Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, Chris Heyworth, Director

5/5

Google

Excellent service throughout a difficult time whilst selling my house. A big thanks to the team, particularly Dean, who went above and beyond to help.

Kate · 11 October 2020

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Dean and our Chorley team were able to help you to sell your new home in difficult circumstances. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

4/5

Google

A very good experience with the Farrell Heyworth team in Chorley. The property did take longer to sell than initially indicated by FH, hence the 4 stars

Neil · 27 November 2024

Agent replied · 11 December 2024

Thank you for your kind review! We're glad to hear you had a positive experience with the Farrell Heyworth team in Chorley. We appreciate your feedback regarding the selling time, and we understand that it can be frustrating when things take longer than expected. We're always working to ensure the best outcome for our clients, and we’re pleased we could assist you throughout the process. If you need any further help in the future, don’t hesitate to reach out!

5/5

Google

From start to finish the guys are Farrell Heyworth were fantastic. They answered all our questions quickly, helped speed up our application process when they found out about our move out date and were super friendly and helpful throughout the entire process. Really happy with our new flat and we'd just like to say a huge thank-you to everyone! Also bonus points for having the office directly across from, arguably, the best pasty shop in the north!

David · 15 March 2019

Agent replied

Dear Mr Henderson, Thank you for taking the time to leave us such a kind review. We are delighted we were able to help you to find and move into your new property. If you have any further questions during your tenancy the team are ready and waiting to help. We wish you all the best in your new home. Kind regards, Chris Heyworth - Director P.s we love the pastys too!

5/5

Google

We recently purchased a property through Farrell & Heyworth & we found the whole experience a quick & smooth process. The staff were friendly & helpful & a special shout out for Amy & Reece. We would highly recommend Farrell & Heyworth for selling & purchasing a property.

Paul · 23 October 2023

Agent replied · 21 March 2024

Thank you for choosing Farrell Heyworth for your property purchase. We're thrilled to know that Amy and Reece made the process quick and smooth for you. Your kind recommendation means a lot to us. If you ever require any assistance in the future, please don't hesitate to reach out. Warm regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Dean has been fantastic from start to finish! Always very polite and friendly and dealt with all of our enquities efficiently. Thanks Dean!

Hannah · 20 February 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Dean and our Chorley team were able to provide you with a friendly and professional and service. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

1/5

Google

I agreed with LW at the Chorley branch for the cash purchase of a property in the Chorley area. Within 7 days of the agreement, I had transferred funds to my solicitor for completion on the Friday. As I had not heard from my solicitor by noon on the Friday I phoned LW at Farrell Heyworth, to be told that someone had placed a higher bid that day. She didn't even have the decency to phone me & give me the opportunity to re-bid. Disgraceful, unprofessional are 2 words that spring to mind. I have in the last 10 months bought 3 similar properties all for cash.... I will never use Farrell Heyworth ever again. Completley dishonorable, in my opinion

Bobby · 31 July 2014

Agent replied

Dear Sir, Your review has just been brought to my attention despite having been left some time ago. Thank you for taking the time to leave a review, we do take reviews very seriously and endeavour to respond to as many as possible. Despite the fact that this review was left some time ago I have endeavoured to find out more details and to pass your comments on to our training department. The member of staff referred to in your review is no longer an employee of the company and I can assure you that in a similar situation a courtesy call would be made to yourself to inform you of any changes to your transaction. We do hope that you will reconsider your opinion and that you may choose to purchase further properties with ourselves. Kind regards, Laura Gittins - Marketing Manager, FarrellHeyworth

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Questions about Farrell Heyworth Chorley

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Chorley won Gold.

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