5/5
GoogleRecently sold through Farrell Heyworth. Dean was excellent throughout keeping us informed of the progress of the sale. Very professional in what was a difficult time!
Trusted Agent profile · Chorley
Farrell Heyworth Chorley reviews
★★★★★
582 reviews across 3 platforms
13/15, Cleveland Street, Chorley, PR7 1BH
Farrell Heyworth's office in Chorley, at 13/15, is rated 3.8 out of 5 across 582 reviews on three platforms, including 372 Google reviews rated 4.5.
Reviews
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful throughout the whole process. If we were to sell our house in the future I would be using Farrell Heyworth. Nothing was too much for them and they were very polite and down to earth. Couldn't ask for anything more! Went above and beyond.
Agent replied · 15 June 2024
Dear Ian, We are delighted that our pro-active bolton team were able to provide you with such a great service. If you do decide to sell your property in the future we would be delighted to help. I will pass your comments on to the team, they will be delighted to hear from you. If we can be of any further assistance please do not hesitate to get in touch. kind regards, Chris Heyworth - Director
1/5
TrustpilotWorst estate agent ever
The worst estate agent I have ever come across
5/5
GoogleTough times at the moment in lettings and I've been having doubts about what to do with my investment properties and also my parents investment property, but Laura gave me the advice and confidence I needed to put my mind at ease. Expert guidance is what I've been trying to get help with the last couple of weeks from agents but not much honestly or advice has made me question what's best to do, but with the help of Laura who was transparent I now feel confident to get my properties rented out. Anyone looking for advice and guidance during this confusing time then I can highly recommend contacting Laura Gill at the Chorley Branch Farrell Heyworth. THANK YOU LAURA
5/5
GoogleGreat service. Wonderful staff and always available to help. Very profesional throughout. We will definately be using there services again.
Agent replied · 15 June 2024
Thank you for taking the time to leave such a positive review of our services at Farrell Heyworth. We're delighted to hear that you found our staff wonderful and professional, and that you had a great overall experience with us. We look forward to assisting you again in the future. If you ever have any questions or need further assistance, please don't hesitate to get in touch. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleGreat service through buying the property. Always kept in touch throughout the process to ensure everything went smoothly. Thanks to all involved!
Agent replied · 15 June 2024
Thank you for taking the time to share your positive feedback about your experience with Farrell Heyworth! We are thrilled to know that you had a great service while buying your property and that our team maintained regular communication to ensure a smooth and seamless process. Providing excellent service and keeping our clients informed every step of the way is always our top priority. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out to us. We are here to help. Once again, thank you for choosing Farrell Heyworth, and we wish you all the best in your new home! Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleExcellent service throughout a difficult time whilst selling my house. A big thanks to the team, particularly Dean, who went above and beyond to help.
5/5
GoogleMy estate agent Debbie was professional, supportive and always on hand to go above and beyond. See helped take the stress out of moving home.PositiveProfessionalism
5/5
GoogleAbsolutely fantastic, been in contact with Shelly throughout my move in process and she has been great. She was always there to help with any queries over WhatsApp, and ensured a speedy process. Would Absolutely use Farrell heyworth again! 👍👍 …
Agent replied · 15 June 2024
Thank you for your positive review of Farrell Heyworth and Shelly's excellent service. We're thrilled to hear that you had a fantastic experience and that Shelly was able to provide you with great support throughout the process. We look forward to working with you again in the future. Best regards, Jeremy Collins - Director.
1/5
TrustpilotCompany clearly isnt well managed
Since finding a place to rent, i've asked numerous times via a 'opt out' link and email, to be removed from mail lists for promotional material. It is months later and I am still receiving emails when consent has been revoked.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. I hope this matter has now been resolved for you. If you are still receiving unwanted correspondence please contact us at marketing@farrellheyworth.co.uk and we will remove you from all our mailing lists.Kind regards,Jeremy Collins - Director
1/5
TrustpilotBait and switch
Bait and switch, don’t trust the company. Offer fictitious costs for properties then increase the cost when applying
Agent replied · 12 June 2024
We appreciate your feedback and apologise for any frustration you've experienced. Occasionally, landlords may need to make adjustments to the rent during the marketing process, and we are duty-bound to communicate this to prospective tenants. We strive to be transparent and understand your concerns. If you have further questions or would like to discuss this matter, please feel free to reach out to our lettings team.Best regards,Jeremy CollinsDirectorFarrell Heyworth
1/5
TrustpilotIf I could give less than 1 star I…
If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!
Agent replied · 12 June 2024
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.Thank you for taking the time to share your feedback with us.Best regards,Jeremy Collins - Director
5/5
GoogleExcellent communication and very informative about the property.
5/5
GoogleI highly recommend Farrell Heyworth Chorley and in particular Debbie. She was helpful, polite and professional in all my dealings with her.PositiveResponsiveness, Professionalism
1/5
GoogleI was very disappointed. I used Farrell heyworth to sell my flat in 2005 and they were fantastic. However this time I have been sellling with them 5 months. I have not had one viewer. The lady who came around asured me my house would well in weeks !! When she was taking photis her camera died so she took photos from her phone. When I pointed out the photos were not good enough. They came and took another photo of the front of my house without asking me to move my car whilst I was in. Glad I'm not paying them £2000 for doing nothing. I will gladly speak to the mansgment team because I have receive I email and one phone call in 5 months. Shocking
5/5
GoogleAmy has helped me all throughout the purchase of my first house and will look forward to dealing with her again the future.
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We're delighted to hear that Amy provided you with an excellent service during the purchase of your first house. We look forward to working with you again in the future. Kind regards, Jeremy Collins - Director
1/5
TrustpilotUnprofessional and keep saying…
Unprofessional and keep saying different things and messing around when put a bad a review they took house from us
1/5
GoogleSo sad there is racist people ... This is the second time I called asking for house to rent and when the lady hear my accent it said the house wasn’t available then my friend called and they gave her all details and booked for her an appointment. Seeing the lady’s actitudes I tried to tell her that my husband and I are working full time and she answered so rude
1/5
GoogleThe most shocking service I have ever known. Discusting the way they treat there paying customers Never I repeat never rent from farrell and heyworth . They've got my mother living in a third world house which is in such a state it's almost inhabitable. She's been emailing them asking them to fix the problems for over 12 months and still nothing has been done . She's never missed a single months rent although I'm trying to get her to stop paying bless she won't . It's like they just don't care . Happy to take your money but unwilling to stand by there part off the contractually agreement. If your looking to rent try everywhere else first !
5/5
GoogleSold our property not long ago with Farrell Heyworth, can honestly say It was the smoothest experience and and outstanding service Thansk
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. I’m very pleased to hear our team have provide you with such fantastic service. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
4/5
GoogleI am the process of selling my house through Farrell Heyworth and have been very happy with the service I have received from them. Debbie Rydeard in particular has always been extremely helpful throughout the processPositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Debbie has gone out of her way to make your home selling process as easy and successful as possible and that our proactive Westhoughton team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleVery happy with recent experience at F&H. Debbie was very helpful, professional and quick to respond back to us. Highly recommended!PositiveResponsiveness, Professionalism
1/5
GoogleI agreed with LW at the Chorley branch for the cash purchase of a property in the Chorley area. Within 7 days of the agreement, I had transferred funds to my solicitor for completion on the Friday. As I had not heard from my solicitor by noon on the Friday I phoned LW at Farrell Heyworth, to be told that someone had placed a higher bid that day. She didn't even have the decency to phone me & give me the opportunity to re-bid. Disgraceful, unprofessional are 2 words that spring to mind. I have in the last 10 months bought 3 similar properties all for cash.... I will never use Farrell Heyworth ever again. Completley dishonorable, in my opinion
5/5
GoogleVery efficient staff, helped us throughout the process of marketing our property would definitely recommend them
Agent replied · 15 June 2024
We're thrilled to hear that you found our staff to be efficient and supportive throughout the process of marketing your property. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
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